# GatherUp Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about GatherUp Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more. Source: https://www.capterra.com/p/239159/GatherUp --- # GatherUp Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) GatherUp ## What is GatherUp? GatherUp: Reputation Management Built for Digital Agencies GatherUp helps digital agencies scale and streamline online review management for their clients. Whether managing five locations or 5,000, GatherUp simplifies review collection, sentiment analysis, and engagement—driving stronger client retention and business growth. How It Works: - Collect & Automate: Gather reviews via automated requests, first-party surveys, and NPS scoring. - Analyze & Improve: AI-powered insights help uncover trends and enhance customer experience. - Engage & Convert: Manage responses, showcase reviews, and boost conversion rates and results for your clients. Built for Agencies: - Multi-location management from one dashboard - White-label branding - Advanced reporting to prove ROI Deliver more value to clients and grow your agency with proactive reputation management. Try GatherUp today. ## What is GatherUp used for? [Review Management](https://www.capterra.com/review-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Overall rating Based on 41 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 2% Starting price $99 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## GatherUp alternatives Highest Rated [5.0 (151)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (86)](https://www.capterra.com/p/207396/GiveMe5-ai/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/239159/GatherUp/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Review Monitoring 4.5 (19) 84.21% of 19 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Review Request 4.8 (18) 111.11% of 18 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Negative Feedback Management 4.9 (17) 105.88% of 17 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Customer Experience Management 4.7 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Reporting/Analytics 4.6 (14) 57.14% of 14 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Response Management 4.7 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents GatherUp 66 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Graphical representation of data Create and send email blasts/campaigns Reminders sent via email Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple locations Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Ratings/Reviews Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Allows businesses to manage badges from review websites. Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Share internal and external reviews on social media platforms Automatically calculate score after the assessment Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Optimize and manage the search engine optimization efforts for a website or digital content Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Market event via social media tools Allows businesses to share their videos on social media. Create and manage surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (41) 4.5 Based on 41 reviews ## Pricing Value for money 4.4 (36) Free Trial [View pricing plan details](https://www.capterra.com/p/239159/GatherUp/pricing/) Single location $99.00 Flat Rate,Per Month It includes: - Automated review requests - Email and/or SMS review requests - QR codes and custom feedback links - Review notifications - AI-powered review responses - Performance reporting - AI-driven insights - Competitor Analysis Report - Tagging feedback into topics or themes - Review widgets to display reviews on a website - Social media sharing of reviews - Integrations, API and webhooks Multi-location $25.00 Other,Per Month It includes: - Automated review requests - Email and/or SMS review requests - Review notifications - AI-powered review responses - Performance reporting - Review widgets to display reviews on a website - Social media sharing of reviews - QR codes and custom feedback links - Integrations, API and webhooks - Tagging feedback into topics or themes - Competitor Analysis Report - AI-driven insights - Customizable User Permissions - Location-specific reporting and insights - Location-based review widgets Agency $25.00 Other, It includes: - White Label Dashboards - White Label Domains and links - White label review widgets - Automated review requests - Email and/or SMS review requests - QR codes and custom feedback links - Integrations, API and webhooks - AI-powered review responses - Review notifications - Client level reporting - AI-driven insights - Performance reporting - Competitor Analysis Report - Reputation Scorecard prospecting tool - Tagging feedback into topics or themes - Review widgets to display reviews on a website - Social media sharing of reviews - Customizable User Permissions - Location-specific reporting and insights - Location-based review widgets Webchat $10.00 Flat Rate,Per Month It includes: - 2-way SMS - Webchat SMS Marketing $10.00 Flat Rate,Per Month It includes: - SMS marketing - Scheduling - Contact uploads or use pre-built lists - Emojis and MMS available - Double opt-in flow to always remain compliant - Automatic opt-in leveraging 1st-party review ratings - Link shortener and click tracking Value for money 4.4 (36) 4.4 Based on 36 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Indeed for Employers](https://www.capterra.com/p/161381/Indeed/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[ Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[ Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (34) 4.4 Based on 34 reviews ## User reviews Overall rating 4.6 Based on 41 reviews Filter by rating 5(27) 4(12) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent Bruno B. Managing Director Marketing and Advertising ### "Don't waste your time or money" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 2, 2025 Would not engage with this company based on my experience trying to find out more about their service and that their pricing is not straight forward, unless you are a business that needs reviews based on multiple physical store locations... Pros Nothing, their pricing is confusing and they don't make it easy to understand how their software works/functions without booking 'sales' call. Cons running their own software on their website, their chat support person/system said 'someone would be right with me' 20 minutes later no response... AND their pricing is confusing, that is always a red flag! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Chris R. Chief of Strategy Marketing and Advertising ### "Gather Up Around GatherUp: This Thing Rules " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 8, 2024 See Pros. GatherUp is the only RepManagement product we use and it is effortless to manage and deploy, easy to monitor, and, really, a delight for clients who were previously frustrated with figuring out how to solicit reviews. Best of all is the customer support. Thorough onboarding, responsive assistance when needed, and thorough FAQ references. Big fan here. Pros Everything. I love GatherUp. It is a dream come true on both the client side and the admin side. Every client we've used GatherUp with has had wildly positive results. Cons The upload process is a little specific. Formatting is a bit unforgiving, but it's VERY good at catching errors and duplicates. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EH Erika H. Owner Hospitality ### "Price has gone up; customer support quality has gone down" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 April 18, 2024 Pros Ease of use; negative review management; automation Cons Customer support quality has decreased, and the price has gone up steadily, so I no longer feel I am receiving good value for money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC Christina C. VP of Operations and Project Management Construction ### "The right software at the right price for implementing NPS program!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2023 Very good, very simple to set up and the few times I needed customer service it was provided quickly and fully answered all questions. Pros Easy to import customers automatically from our CRM, immediately after their interaction. This creates a much higher probability of receiving reviews! And the reports are comprehensive and very easy to share results with upper management. Cons My only request would have been the ability to combine both of our separate business units into one whole company overview for reporting purposes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 24, 2023 Hi Christina. Thanks for taking time to leave us this detailed review! We're glad you are using an integration to automate some of the process. That's great to hear about your reporting and sharing those results. We pride ourselves on the CS support so we're happy to hear you're getting what you need. Thanks again! KC Kylee C. Digital Media Specialist Events Services ### "Flexible and easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 14, 2023 The overall experience has been good. No real complaints Pros We like the interface and being able to receive notifications not only from GatherUp reviews but also when someone writes a review elsewhere on the internet. Cons It used to get us stars on our google listings but now it doesn't appear that happens. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 24, 2023 Thanks for the review, Kylee! We're happy to hear you enjoy the interface and notifications. I'm not sure what changed on your Google reviews. Our software doesn't get you the stars on Google, your customers do by clicking to Google and leaving a review there. If you have further questions or concerns reach out to your CS rep and we'll look into it. HA Hamid A. Marketin manager Research ### "GatherUp review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 14, 2023 Very good overall experience. Having a centralized location for all reviews from our different sites is very helpful. Pros Easy to use, reviews summary in 1 dashboard, feedback request option Cons Feedback request set up was challenging but not too technical Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 24, 2023 Thanks for the review, Hamid. We're glad you find it easy to use and that you like the centralized dashboard for reviews and feedback. BK Brian K. Owner Internet ### "Traject Review of GatherUp" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2023 I've enjoyed using the service. I like how quickly it can be used to help clients generate 3rd party reviews as a new business entity. However, I've been hesitant to sell the product to my clients, based on not having contractual agreements in place. The unexpected price increases in the past is a good example. Now I have to explain to my clients the reasoning for the increase or just except the loss of revenue on my end.Who know if the company will be sold again tomorrow and everything changes, it happens quite often in the digital industry. Pros The data business owners are able to obtain on their performance as a business. Cons No contractual agreement for white label partnerships Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 24, 2023 Thanks for the review, Brian. We're glad you are seeing it generate those reviews for your clients. RS Robert S. Digital Content Coordinator Furniture ### "The numbers don't lie" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 14, 2023 Pros Our primary reason for using GatherUp was to try and increase NPS and Google review response rates. In our first year of using the platform, we more than doubled NPS submissions and Google reviews. We launched a new showroom earlier this year and GatherUp has contributed significantly to building social proof on Google for this new location as well as establishing a strong reputation online across all four of our locations. Cons It would be nice to save email templates to easily switch between testing email messaging. Alternatives considered [Yotpo](https://www.capterra.com/p/144389/Yotpo/) [Birdeye](https://www.capterra.com/p/152997/BirdEye/) [Podium](https://www.capterra.com/p/164285/Podium/) Reasons for choosing GatherUp GatherUp did exactly what we were looking for out of a review request platform and had plans that work extremely well for our business model. Many of the competitors were offering more features but they were things that we did not want to use but could not avoid paying for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 24, 2023 Thank you for the amazing review, Robert! We're so happy you've found success in your first year. The social proof of a good reputation is incredibly valuable. Great work utilizing the platform to its potential! We'll take your comment on saving email templates to the product team for possible future updates. Thanks for the suggestion! BM Bridghid M. Doctor Health, Wellness and Fitness ### "Easy to start" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 14, 2023 Very good overall Pros Easy start up and scheduling training. Easy to train staff. Cons Employee research, another company was using GatherUp. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 24, 2023 Thanks for your review, Bridghid! We're glad you found the start-up process easy. MP Mark P. Owner Staffing and Recruiting ### "Use GatherUp to stay in business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2023 Positive Pros Review monitoring to keep my clients in business Cons I find nothing wrong with their approach. Reasons for choosing GatherUp Don't remember Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 20, 2023 Thanks for the review, Mark! We're glad you're finding success with our software. [View all Reviews](https://www.capterra.com/p/239159/GatherUp/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Trustpilot vs GatherUp](https://www.capterra.com/compare/169618-239159/Trustpilot-vs-GatherUp)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)