# Page 3 | Bonsai Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Bonsai the right Time Tracking solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/238825/Bonsai/reviews --- Bonsai 4.6 (95) [View alternatives](https://www.capterra.com/p/238825/Bonsai/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Bonsai ## Showing most helpful reviews Showing 51-75 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Sarah B. Graphic Designer Design Used the software for: 1-2 years ### "Great way to centralize your business" May 25, 2023 4.0 Overall good! Happy to have my business admin simplified. Pros Being able to have my contracts, invoicing and scheduling all in one place has really helped to streamline the backend parts of my business. Cons The initial payout for the invoicing was over two weeks. I understand that it is in place to ensure security, however that amount of time can feel like forever to a small business. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) I wanted to consolidate my business admin when it came to invoicing, contracts and scheduling. Review Source KI Kezia I. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Horrendous Customer Service" March 13, 2023 1.0 Horrible, Worst in class Pros I like the tax add-on that allows me to pull P&L reports. It's the only reason I haven't canceled my subscription. Bonsai's customer service is disgusting! Cons Everything except the tax add-on. Bonsai canceled my account without warning because Stripe couldn't verify my identity, EVEN THOUGH in their FAQs, it says there are other ways to do so if we reach out via email.I resubscribed (since I canceled my Quickbooks and Honeybook subscriptions) and got verified, but they locked my account pending said verification. Contacted customer service via chat, and they read my message and then closed the conversation ticket.Followed up with an email and two months later, nothing has changed. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Tax add-on in one place Review Source Response from Bonsai March 15, 2023 Hi Kezia, We are deeply sorry to hear about your experience with Bonsai. Some of our services are only available to users with a valid identity verification from our identity partner. There is unfortunately no workaround or manual identity review we can perform as an alternative. This is a one-time procedure for new users and I am sorry it didn't work out. Our support team is however happy to assist you in cancelling your subscription and transitioning to another tool. I am sorry that Bonsai cannot serve your business today. Thank you AM Ashley M. Visual Designer Design Used the software for: Less than 6 months ### "All in One App" May 24, 2023 5.0 Having all timing and billing information in the dashboard has made me aware of my ongoing projects, unpaid invoices, and expenses at a glance. Pros Bonsai's user experience is very intuitive, and well designed. My main uses are time-tracking and invoicing. For a pretty practical price, I can do all my business management needs in one place. Cons One feature I would love to see improved is the Desktop Time Tracker. Currently is doesn't allow you to save your time for specific tasks within a project. Sometimes, I need to invoice tasks separately and right now the desktop app lumps them into one project. Switched from [PayPal Invoicing](https://www.capterra.com/p/179253/PayPal-Invoicing/)[Toggl Track](https://www.capterra.com/p/247745/Toggl/) Bonsai lumps all the business features I need into one application . Review Source KG Kimberly G. N/A Graphic Design Used the software for: 2+ years ### "Bonsai takes care of the hard work so I don’t have to" March 14, 2023 5.0 Overall, this has helped my processes a ton. I don’t have to worry about as much or spend as much time as I used to putting together invoices and following up on proposals and contracts. Pros Bonsai automates and streamlines all of the client and business management elements that would otherwise take up a lot of my time. Cons Nothing to dislike here! I’ve enjoyed my Bonsai experience. Review Source LJ Lee J. CEO Writing and Editing Used the software for: 6-12 months ### "I am satisfied a large part due to customer service." April 28, 2023 4.0 It was \[sensitive content hidden\] at first but again i appreciate the customer service that \[sensitive content hidden\] provided! He was incredibly helpful and the reason i continue to use this platform. Pros I love the customer service and once they get back with you they seem genuinely interested in providing solutions. Cons I was locked out of my account because I no longer had access to my to my old phone and should have been able to verify another way. Instead I had to reach out to support when the function could have simply been an additional option using the interface. I also feel like the processing fees from my contract being $40 and $50 bucks I should have 24 hour support but I understand. Review Source BD Bethany D. Chief Editor Writing and Editing Used the software for: 2+ years ### "A Lifesaver" March 13, 2023 5.0 As someone who is primarily a creative, having some of the business elements of my work streamlined through Bonsai has been very helpful in taking care of my clients. Best investment I've made in my business. Pros I'm a freelance writer and editor, and the business interface options have added to the sense of professionalism around my company. For me specifically, the invoicing, online payment options, and tax prep options have been lifesavers for me. Knowing I have an invoice history with details of payment processing fees, as well as space to track my expenses throughout the year, has made my taxes easier too. Cons Some tutorials on using templates and some of the automation options would be helpful. Review Source BB Ben B. Founder & Director Marketing and Advertising Used the software for: 2+ years ### "Long-time user" April 15, 2023 4.0 Pros It is very easy to use. The customer service is excellent. It works near-perfect for my invoicing, expense-tracking, proposals, and contracts. Cons I wish the project management feature were more built out. If this were the case, we wouldn't have to use an external tool (AirTable) in addition to Bonsai. Also, the mobile app doesn't have all the sections or features that the desktop version does. Review Source AA Alisha A. President & CEO Marketing and Advertising Used the software for: I used a free trial ### "Bonsai incorporates the best time tracking, invoicing, and CRM features from other platforms." April 24, 2023 5.0 Previously, I had to keep my time tracking in one app and invoicing in another. I've also struggled to find a CRM that automates client outreach in a way that works with my business rhythm. This platform makes me more efficient and more accurate. Pros This platform required almost zero learning curve from me. I was previously familiar with other CRMs and time trackers, but by far this one was the easiest to adopt and deploy. In particular I like the invoicing features. Cons I do wish I'd known before committing to Bonsai that my first invoice would not be paid for 10 days. It would have changed my plans - some startup money I needed for a project is now tied up. It's an inconvenience I could have avoided. Reason for choosing Bonsai Better overall package/services, and I like the interface. Review Source SM Sharina M. Principal Designer and Owner Design Used the software for: 1-2 years ### "Poor Customer Support and Horrible Payment Processing" October 9, 2023 5.0 Never had an issue before until a client I recently acquired that Bonsai has held my funds since October 5th and it is as of to date October 9th not been resolved and no hopes of it being resolved quickly. Pros Invoicing, time tracking and also like the organization and link to Intuit and Quickbooks. Cons High processing fees for payment and HORRIBLE timing to release payment. No Customer service number to speak with a human. Poor turn around response, believe it to be AI Generated. Disgusting customer service resolution and unacceptable responses to major concerns regarding payments. Review Source VR Verified Reviewer Photographer + Producer Motion Pictures and Film Used the software for: 1-2 years ### "I love Bonsai!" March 14, 2023 5.0 Love it, it is perfect for running a small LLC. Pros I have recommended Bonsai to just about everyone I know who runs a small business. I love how easy Cons Sometimes I forget about the automation and Bonsai will send out invoices to my clients without me approving/adjusting them beforehand. Review Source SK Sage K. Freelance Designer Graphic Design Used the software for: Less than 6 months ### "Freelance Gamechanger" March 13, 2023 5.0 Timetracking helps me make sure my pricing aligns with my scope and estimates. Tasks keep the list out of my mind and on track. Invoicing keeps my clients on track! Pros Before Bonsai I was using many different apps and ways to keep myself biz on track. Between spreadsheets, hello-sign, storing invoices and contracts in folders, and not really tracking my time, I was all over the place! Bonsai has improved my workflow, lessened my anxiety around invoicing, and made running my business (freelance graphic designer) much more streamlined! Cons I tried to download the bonsai App but couldn't, so I use the browser version. I also would like there to be a way to have a "deposit paid" line on invoices that isn't listed as a discount. Reason for choosing Bonsai Seemed simpler and more aligned with my needs Review Source EC Emily C. Creative Director / Artist Design Used the software for: 6-12 months ### "One Stop Shop" April 21, 2023 5.0 I have nothing but good to day about Bonsai. Pros Bonsi makes it easy to see all my work-related tasks and contract/money management in one place. Cons Honestly, I haven't found much I don't like about Bonsai. The interface is beautiful and easy to use. Alternatives considered [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/) Reason for choosing Bonsai I felt more comfortable with the interface. Review Source MS Matthew S. Visual Designer Design Used the software for: Less than 6 months ### "Great all-in-one tool" May 18, 2023 5.0 Pros I like being able to streamline proposal creation and manage proposals, contracts, invoices, and tasks in one app. Cons Initially, setting up tasks and adding in custom hours worked (vs recording them) was a little unclear, but I figured it out. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) I didn't really feel like Wave offered much besides invoicing, but I also didn't explore much. Primarily, a colleague of mine recommended it. Review Source MS Malindi S. Copywriter Marketing and Advertising Used the software for: 1-2 years ### "Excellent product" March 13, 2023 5.0 Love it and would 100% recommend it. Pros Bonsai has every integrated feature I need as a freelancer. From time tracking to invoice creation, it handles all my administration needs with ease. Cons It has automated actions that are unnecessary, like asking to notify clients. However, this doesn't impact my day-to-day use of the product. Review Source JM Jonathan M. CEO & Founder Marketing and Advertising Used the software for: 6-12 months ### "Great Product" March 13, 2023 5.0 Pros Bonsai has one of the best platforms for proposals and has changed the game for our business Cons The cost for the platform seems to keep rising and is a touch much for having a lot of functions that we dont use. Review Source NH Nick H. Photographer / Videographer Photography Used the software for: 1-2 years ### "Would recommend to any new small business / freelancer" March 14, 2023 5.0 Pros The ease of use and contract/invoice customisation. Cons Cant fault bonsai thus far, it has fulfilled every need. Review Source AM Adrienne M. Owner Marketing and Advertising Used the software for: 1-2 years ### "Perfect for my Business!" March 13, 2023 5.0 Pros Bonsai is very easy for me to use and helps make running an efficient business a breeze. Cons No complaints. Bonsai has worked great for what my business needs. Review Source Kaelea S. Owner Graphic Design Used the software for: 2+ years ### "Bonsai- The first piece to every successful business " March 16, 2023 5.0 Pros From simple invoicing to automatic contracts and payment collection, Bonsai takes the guesswork out of the bookworkB Cons Though I wish payments appeared instantly, Bonsai gets it to you as soon as possible Review Source LW Lee W. Business Owner Management Consulting Used the software for: Less than 6 months ### "Among the best on the market " February 28, 2023 5.0 I like the platform. I think it’s more compatible with small businesses and is loaded with features to help businesses grow. It has a lot of potential. I love it so far. Pros I have been searching for a one stop solution for a small consulting business as mine. This is the closest to the best there is on the market. It works. I has so many features that others just don’t have. It’s well thought out and well presented. Great software. Cons 1\. Could be integrated with a phone call feature 2. Could have a check deposit feature for the banking aspect 3. Payouts could be a little faster 4. Mobile app could be upgraded to so more from the app. Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/)[Wrike](https://www.capterra.com/p/76113/Wrike/) Reason for choosing Bonsai More practical and better presentation with way more features. Review Source JG James G. OFFICEER Non-Profit Organization Management Used the software for: 2+ years ### "educational" March 19, 2023 5.0 Pros easy to learn when it comes to choosing your new business tool. Cons expensive when it comes to choosing your new business tool need more trial periods Review Source CE Camille E. Head designer Graphic Design Used the software for: Less than 6 months ### "Amazing project management system " March 13, 2023 5.0 Pros I enjoy using the proposal and contract feature. I am able to send my clients a detailed proposal about my services and prices and have them easily sign a contract to protect myself and the client. Cons I wish the scheduling feature was more customizable as far as blocking off time or opening a specific date without having to open that day of the week entirely. Review Source HH Hollye H. Chief Executive Officer Management Consulting Used the software for: Less than 6 months ### "Excellent resource for managing critical functions" March 13, 2023 5.0 Solving time, tracking, and invoicing and the use of the client portal is an added bonus. Pros Ease of use and practicality of features. Cons I'm still exploring it's full features, so far nothing stands out. Review Source KC Krys C. CEO Marketing and Advertising Used the software for: 6-12 months ### "Highly recommend!" March 21, 2023 5.0 Very amazing! Recommended to small businesses & freelancers Pros Highly recommend Bonsai for proposals, e-signed contracts, invoicing and much more! Cons Invoice customization to the fullest is needed and edit columns Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Too much manually work Review Source AT Alejandro T. Administrator Writing and Editing Used the software for: 1-2 years ### "I expected more" April 26, 2023 3.0 It´s useful to a point but it´s not a game changer. Pros The generic contracts are good. The invoices are easy to set up. Cons It´s expensive for the features it has. The invoices sometimes are not very well matched to the client or contract. Especially when you change something in the agreement before publishing it, the invoices are generated as the template was. The taxes feature is not good, unprecise, and useless. It´s expensive for what it does. Review Source EM Elizabeth M. Software Engineer Computer Software Used the software for: I used a free trial ### "Great for New Freelancers" May 18, 2023 5.0 Pros I loved that it had everything I need for my new business in one place. Cons It would be great if there could be a tutorial for the financial side. It took me a bit to find everything that was available. Review Source Similar Products Featured