# Touchstream Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Touchstream the right Video Management solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/238142/Touchstream/reviews --- Touchstream 4.5 (13) [View alternatives](https://www.capterra.com/p/238142/Touchstream/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Touchstream Ease of use 4.3 Customer Service 4.8 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Mike S. CDN Operations Engineer Computer Networking Used the software for: 2+ years ### "Essential Piece of the Puzzle in Streaming Media Monitoring" January 27, 2022 5.0 Touchstream is at heart a very simple idea that is a massively useful piece of the puzzle when it comes to troubleshooting. When it comes to monitoring tools the focus is usually in broad strokes: you can get aggregate numbers on rebuffering, VPFs, HTTP responses etc. What Touchstream offers you granular flexibility that also paints an overall picture of your stream health. Having a historical record of geo-diverse individual client responses helps me drill down on individual sessions and solve problems quickly that aren't always visible with aggregate tools. Pros There are other similar products, but Touchstream really gets that A. you need an easy to digest and parse way to see how your streams are performing over time and B. broadcasters etc need to be able to set up, shut down, and swap out streams on a daily basis and Touchstream makes it very easy to do all that. Cons The tools take a bit of a learning curve to understand at first, but the documentation is very good and their customer support team is very patient and willing to help walk you through challenges to help you get the most out of your experience. Review Source Response from Touchstream January 28, 2022 Mike, thank you so much for taking the time to share your experience with us and our software. We're jazzed that it has been such a great experience and we strive to continuing exceeding your expectations! EH Erik H. Streaming Engineer Media Production Used the software for: 2+ years ### "Review from NENT...." January 13, 2022 4.0 Great experience overall. Haven't been in contact with support a whole lot, but that's a good thing right. We get what we are looking for, a way for our operations/monitoring team to get a good overview of the health of our streams. Thanks! Pros We use Touchstream to measure the health of our streams, from different locations where our users are streaming from. I know there's a lot more to Touchstream than just this, but this fits perfect into our Operations department who are monitoring the streams. This gives them a great overview and a fast way to detect if streams are not functioning as expected. Cons We have been playing with alerts in the past, to not have to solely have to watch the dashboards, but not with an optimal result. I'm not sure if this has been changed recently, but when we tried to implement alerts to slack for example, we didn't get the results we were looking for. Review Source Response from Touchstream January 19, 2022 Erik, thank you for your great feedback and for sharing what could be better. Regarding slack alerts, we suspect you're using our email-to-slack (antiquated) feature, as we now have a native slack integration which is much improved. Our team is reaching out today to help you get that set up, and hopefully we'll get you the results you're looking for on notifications. Thanks for being a Touchstream customer for so long and growing with us. RM Rebeca M. Software Engineer Computer Software Used the software for: 1-2 years ### "Support Events" January 18, 2022 4.0 Pros I use this software to monitor our live events in Fox and it's pretty helpful Cons You need some training to understand the tool Review Source GN Gabriella N. Digital Operator Broadcast Media Used the software for: 6-12 months ### "Touchstream" January 19, 2022 4.0 Pros The Live Overview section with the Status History is very helpful for our industry and tracking how our virtual channels are performing on certain CDN's. It's easy to track and detect, and having the alerts emailed to us helps us diagnose any possible issues as well. Cons Honestly, software is great overall. I guess when you go to look into the Status History and see what the issue is, that can be slightly confusing with all the different codes listed out. Otherwise, most of the features and displays on this software are easy to read and understand. Review Source Response from Touchstream January 19, 2022 Thanks Gabriella for your great feedback. We're glad that you have found Touchstream valuable in your operations team. Regarding the Status History views/codes, I'll have a teammate reach out to see if we can help you with a better view configuration or alternate view to achieve the same result you're looking for to make finding relevant information easier. iW iain W. Senior Streaming Engineer Broadcast Media Used the software for: 2+ years ### "Monitoring via Touchstream" December 14, 2021 5.0 I my experience Touchstream actively seek to improve their products responding to feedback, and provide very quick support. Pros Touchstream is easy to use, and easy to maintain. Cons Hard to fault, but I'd like to see Touchstream offer the ability to run basic scripts upon the data gathered, in a developer mode. There are occasions when it would be useful to utilise what Touchstream does well (data capture) for bespoke investigations. Review Source EE Eric E. Management Information Technology and Services Used the software for: 2+ years ### "TouchStream - Virtual end-to-end DNOC." January 27, 2022 4.0 Pros Touchstream enables us to leverage a more proactive approach to supporting critical & complex customer streaming workflows - tying in encoders, origins,CDNs and endpoints for a fuller situational awareness experience. Cons Touchstream takes a more no-frills approach to presenting data. This can be helpful if you're used to simpler interfaces. The ability to modularize and customize views would be a welcome addition. Review Source BK Bill K. L2 Streaming Operator Sports Used the software for: 2+ years ### "Works Great with Our Team" January 27, 2022 4.0 I think that this one of the most used and useful tools that our team uses to monitor out DTC applications. Pros I like the visual alert system that lets us view on a color scale as well as notice the timeframe that the alert occurred. Cons I think that it can be frustrating that we have no control over the arranging of the different VCs. I wish we could have the ability to customize the order so we can prioritize alerts based on relevant issues. Review Source DR Daniel R. Live Operations Manager Online Media Used the software for: 2+ years ### "Good live stream monitoring tool" December 14, 2021 5.0 We use Touchstream all the time and like how the software and UI is working. Really good and quick support when needed. Pros The easy UI and all the functions. Very friendly dashboard to have on the wall for our NOC. Cons I have no really anyobjections here. Maybe there could be another alternative dashboard view without logging on needed. Review Source PH Phil H. Platform Controller Broadcast Media Used the software for: 2+ years ### "The Monitoring I trust" December 14, 2021 5.0 Of all the monitoring at my disposal it is the one to alert me to issues that is closest to real time. Touchstream have always been quick to respond to communications Pros Really easy GUI to alert you of problems Cons I don't get enough time to investigate its true potential so training modules would be good. Review Source WB William B. Streaming Engineer Broadcast Media Used the software for: 2+ years ### "Review" January 25, 2022 5.0 Pros We use it for monitoring our different streaming endpoints - just simple probing from different locations. Works great. Cons I guess the UI looks a bit dated - but it does the job just fine. Review Source AL Alexis L. IS&T Manager Online Media Used the software for: 2+ years ### "L'outil devenu indispensable " February 3, 2022 4.0 Touchstream est devenu un maillon central dans notre supervision globale. Les exploitations sont diverses et plusieurs départements peuvent y trouver des informations intéressantes. La surveillance globale, ses alertes et les historiques d'incidents restent son atout phare. Pros Nous apprécions de pouvoir suivre notre contenu depuis nos origines jusqu'au CDN. La diversité géographique des PoP nous a été d'une grande utilité également. La visionneuse détaillée des appels en console est une fonctionnalité très appréciée pour le diagnostic. Nous utilisons également l'API, notamment pour réintégrer les status/alertes dans d'autres outils de monitoring. Cons Le logiciel est agréable dans son ensemble, mais l'interface d'administration quant à elle est plus austère et pas forcément intuitive. La documentation qui l'accompagne est certes complètes, mais la prise en main n'est pas forcément aisée et les changements parfois rébarbatifs. Review Source SM Sean M. Product Manager Online Media Used the software for: 2+ years ### "Powerful Tool and Knowledgeable Team" January 26, 2022 5.0 Positive Pros Ease of use/simplicity , effectiveness of capturing video stream related issues, API support for control and data output Cons Integration was pretty easy; the only thing (at the implementation level) that was a little cumbersome was the concept of "stream title" and the various options of naming streams/variants Review Source JW Jesus W. Executive Director, Digital Operations Broadcast Media Used the software for: 1-2 years ### "Support" January 25, 2022 5.0 Thumbs Up Pros When you guys respond, you have great detail and hunt down root causes Cons Weekend are out busiest days and support is slow to respond Review Source Similar Products Featured