# Touchstream Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Touchstream Software - reviews, pricing plans, popular comparisons to other Video Management products and more. Source: https://www.capterra.com/p/238142/Touchstream --- # Touchstream Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Touchstream ## What is Touchstream? Touchstream Live Stream Monitoring Software is a cloud-based video delivery monitoring solution that provides end-to-end observability of OTT workflows to diagnose issues before they impact viewers. The software features a virtual NOC with real-time dashboards to monitor 15,000+ live streams, enabling operations teams to quickly identify and resolve delivery problems across global channels and CDNs. ## What is Touchstream used for? [Video Management](https://www.capterra.com/video-management-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Touchstream?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.touchstream.media&name=Touchstream) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Touchstream 4.5 (13) VS. [4.8 (417)](https://www.capterra.com/p/178111/Ziflow/reviews/) Starting Price Contact vendor Starting Price $199 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (13) Ease Of Use 4.6 (741) Value For Money 4.7 (9) Value For Money 4.6 (657) Customer Service 4.8 (13) Customer Service 4.8 (557) ## Touchstream alternatives Highest Rated [Adilo](https://www.capterra.com/p/212725/Adilo/) [4.8 (741)](https://www.capterra.com/p/212725/Adilo/reviews/) Starting price $29.00 Per User, Per Month [Learn More](https://www.capterra.com/p/212725/Adilo/) [Uscreen](https://www.capterra.com/p/147245/Uscreen/) [4.8 (127)](https://www.capterra.com/p/147245/Uscreen/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/147245/Uscreen/) [5centsCDN](https://www.capterra.com/p/167190/Content-Delivery-Network/) [4.7 (178)](https://www.capterra.com/p/167190/Content-Delivery-Network/reviews/) Starting price $2.50 Per User, Per Month [Learn More](https://www.capterra.com/p/167190/Content-Delivery-Network/) [Vimeo](https://www.capterra.com/p/122348/Vimeo-Pro/) [4.6 (1,045)](https://www.capterra.com/p/122348/Vimeo-Pro/reviews/) Starting price $9.00 Per User, Per Month [Learn More](https://www.capterra.com/p/122348/Vimeo-Pro/) [View all alternatives](https://www.capterra.com/p/238142/Touchstream/alternatives/) ## Pricing Value for money 4.7 (9) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.7 (9) 4.7 Based on 9 reviews ## Support, customer service and training options Customer Service 4.8 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (13) 4.8 Based on 13 reviews ## User reviews Overall rating 4.5 Based on 13 reviews Filter by rating 5(7) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AL Alexis L. IS&T Manager Online Media ### "L'outil devenu indispensable " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 3, 2022 Touchstream est devenu un maillon central dans notre supervision globale. Les exploitations sont diverses et plusieurs départements peuvent y trouver des informations intéressantes. La surveillance globale, ses alertes et les historiques d'incidents restent son atout phare. Pros Nous apprécions de pouvoir suivre notre contenu depuis nos origines jusqu'au CDN. La diversité géographique des PoP nous a été d'une grande utilité également. La visionneuse détaillée des appels en console est une fonctionnalité très appréciée pour le diagnostic. Nous utilisons également l'API, notamment pour réintégrer les status/alertes dans d'autres outils de monitoring. Cons Le logiciel est agréable dans son ensemble, mais l'interface d'administration quant à elle est plus austère et pas forcément intuitive. La documentation qui l'accompagne est certes complètes, mais la prise en main n'est pas forcément aisée et les changements parfois rébarbatifs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BK Bill K. L2 Streaming Operator Sports ### "Works Great with Our Team" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 27, 2022 I think that this one of the most used and useful tools that our team uses to monitor out DTC applications. Pros I like the visual alert system that lets us view on a color scale as well as notice the timeframe that the alert occurred. Cons I think that it can be frustrating that we have no control over the arranging of the different VCs. I wish we could have the ability to customize the order so we can prioritize alerts based on relevant issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EE Eric E. Management Information Technology and Services ### "TouchStream - Virtual end-to-end DNOC." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2022 Pros Touchstream enables us to leverage a more proactive approach to supporting critical & complex customer streaming workflows - tying in encoders, origins,CDNs and endpoints for a fuller situational awareness experience. Cons Touchstream takes a more no-frills approach to presenting data. This can be helpful if you're used to simpler interfaces. The ability to modularize and customize views would be a welcome addition. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Mike S. CDN Operations Engineer Computer Networking ### "Essential Piece of the Puzzle in Streaming Media Monitoring" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 27, 2022 Touchstream is at heart a very simple idea that is a massively useful piece of the puzzle when it comes to troubleshooting. When it comes to monitoring tools the focus is usually in broad strokes: you can get aggregate numbers on rebuffering, VPFs, HTTP responses etc. What Touchstream offers you granular flexibility that also paints an overall picture of your stream health. Having a historical record of geo-diverse individual client responses helps me drill down on individual sessions and solve problems quickly that aren't always visible with aggregate tools. Pros There are other similar products, but Touchstream really gets that A. you need an easy to digest and parse way to see how your streams are performing over time and B. broadcasters etc need to be able to set up, shut down, and swap out streams on a daily basis and Touchstream makes it very easy to do all that. Cons The tools take a bit of a learning curve to understand at first, but the documentation is very good and their customer support team is very patient and willing to help walk you through challenges to help you get the most out of your experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 28, 2022 Mike, thank you so much for taking the time to share your experience with us and our software. We're jazzed that it has been such a great experience and we strive to continuing exceeding your expectations! SM Sean M. Product Manager Online Media ### "Powerful Tool and Knowledgeable Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2022 Positive Pros Ease of use/simplicity , effectiveness of capturing video stream related issues, API support for control and data output Cons Integration was pretty easy; the only thing (at the implementation level) that was a little cumbersome was the concept of "stream title" and the various options of naming streams/variants Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Jesus W. Executive Director, Digital Operations Broadcast Media ### "Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 25, 2022 Thumbs Up Pros When you guys respond, you have great detail and hunt down root causes Cons Weekend are out busiest days and support is slow to respond Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WB William B. Streaming Engineer Broadcast Media ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 25, 2022 Pros We use it for monitoring our different streaming endpoints - just simple probing from different locations. Works great. Cons I guess the UI looks a bit dated - but it does the job just fine. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GN Gabriella N. Digital Operator Broadcast Media ### "Touchstream" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 19, 2022 Pros The Live Overview section with the Status History is very helpful for our industry and tracking how our virtual channels are performing on certain CDN's. It's easy to track and detect, and having the alerts emailed to us helps us diagnose any possible issues as well. Cons Honestly, software is great overall. I guess when you go to look into the Status History and see what the issue is, that can be slightly confusing with all the different codes listed out. Otherwise, most of the features and displays on this software are easy to read and understand. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 19, 2022 Thanks Gabriella for your great feedback. We're glad that you have found Touchstream valuable in your operations team. Regarding the Status History views/codes, I'll have a teammate reach out to see if we can help you with a better view configuration or alternate view to achieve the same result you're looking for to make finding relevant information easier. RM Rebeca M. Software Engineer Computer Software ### "Support Events" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 18, 2022 Pros I use this software to monitor our live events in Fox and it's pretty helpful Cons You need some training to understand the tool Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EH Erik H. Streaming Engineer Media Production ### "Review from NENT...." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 13, 2022 Great experience overall. Haven't been in contact with support a whole lot, but that's a good thing right. We get what we are looking for, a way for our operations/monitoring team to get a good overview of the health of our streams. Thanks! Pros We use Touchstream to measure the health of our streams, from different locations where our users are streaming from. I know there's a lot more to Touchstream than just this, but this fits perfect into our Operations department who are monitoring the streams. This gives them a great overview and a fast way to detect if streams are not functioning as expected. Cons We have been playing with alerts in the past, to not have to solely have to watch the dashboards, but not with an optimal result. I'm not sure if this has been changed recently, but when we tried to implement alerts to slack for example, we didn't get the results we were looking for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 19, 2022 Erik, thank you for your great feedback and for sharing what could be better. Regarding slack alerts, we suspect you're using our email-to-slack (antiquated) feature, as we now have a native slack integration which is much improved. Our team is reaching out today to help you get that set up, and hopefully we'll get you the results you're looking for on notifications. Thanks for being a Touchstream customer for so long and growing with us. [View all Reviews](https://www.capterra.com/p/238142/Touchstream/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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