# Webex Suite Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Webex Suite Software - reviews, pricing plans, popular comparisons to other Meeting products and more. Source: https://www.capterra.com/p/237272/Webex --- # Webex Suite Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Webex Suite ## What is Webex Suite? Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform with artificial intelligence features built-in. With 8 powerful individual workloads – Webex Suite brings together Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one collaboration experience to maximize productivity and teamwork. With a variety of collaboration features, Webex Suite helps bridge the gap between office and remote workers, remove language barriers, and overcome time zone differences. Enjoy the flexibility to work from anywhere and to keep teams focused and engaged with unified, intuitive experiences and integrated AI across the entire suite. All workloads in the Webex Suite can be managed via the single-pane-of-glass administration portal, Control Hub. It also allows you to protect your teams’ data and privacy with enterprise-grade security built in from the ground up. ## What is Webex Suite used for? [Meeting](https://www.capterra.com/meeting-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/)[Web Conferencing](https://www.capterra.com/web-conferencing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 7,403 user reviews Reviews sentiment Positive 89% Neutral 9% Negative 2% Pros & cons Robust video conferencing suite Unified business communication hub Frequent technical glitches Audio reliability and mute challenges Starting price $25 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2025 - Community / 2025 - Contact Center / 2025 - Event Management / 2025 - Team Communication / 2025 - Video Conferencing / 2025 - Virtual Event / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Webex Suite?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.cisco.com&name=Webex Suite) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Webex Suite 4.4 (7,403) VS. [4.7 (24,116)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $25 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (7,393) Ease Of Use 4.6 (22,671) Value For Money 4.2 (4,552) Value For Money 4.5 (15,239) Customer Service 4.2 (4,516) Customer Service 4.4 (13,500) ## Webex Suite alternatives [4.2 (991)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,038)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,597)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [View all alternatives](https://www.capterra.com/p/237272/Webex/alternatives/) ## FAQs about Webex Suite Overview ### What problems does Webex Suite solve? Webex Suite solves fragmented remote communication, unreliable meeting quality, and delays in coordinating across locations by combining video, calling, chat, screen sharing, file sharing, scheduling, and recordings in one secure platform. IT teams, project managers, support staff, client-facing teams, and global departments benefit most from faster decisions and smoother collaboration. Answer based on 2382 reviews Overview ### Which roles and teams benefit most from Webex Suite? Webex Suite benefits project managers, IT teams, engineers, and business leaders who need reliable meetings, messaging, and collaboration across distributed teams. Educators and students use it for virtual classes, while consultants, account managers, and marketing teams rely on it for client presentations, team coordination, and faster decision-making. Answer based on 7338 reviews Overview ### What company size and industries is Webex Suite built for? Webex Suite is built primarily for small businesses at 43% of reviewers, with strong enterprise use at 40%, and it is used most in Information Technology and Services at 12%. It also serves Computer Software at 9% and Hospital & Health Care at 5%, reflecting broad collaboration needs. Answer based on 7402 reviews Features and Usability ### What are the key features of Webex Suite? Webex Suite includes core meeting tools like video conferencing, screen sharing, audio calls, and scheduling with Microsoft Outlook integration. Differentiating features include annotations, meeting recording, in-meeting chat and file sharing, plus host controls such as co-host settings, guest access, and selective application sharing for privacy. Answer based on 3898 reviews Pricing ### How much does it cost and what fees or limitations are included? Webex Suite starts at $14.5/user/month for Webex Meet, with the $17 Call Plan and $25/user/month Webex Suite - Business. A free version and free trial are available. Reviewers say the free tier works well for basic use, but paid plans can feel expensive, especially for startups, occasional users, and complex licensing needs. Answer based on 732 reviews Integrations ### Which third-party tools and platforms does Webex Suite integrate with? Webex Suite integrates with Microsoft Outlook, Microsoft Teams, Slack, Google Calendar, Cisco Jabber, and Microsoft 365, with reviewer mentions also pointing to Microsoft PowerPoint and Miro. Official catalog listings extend coverage to tools like GitHub, Zapier, Zendesk Suite, and Cvent Event Management, for over 20 integrations. Answer based on 988 reviews Getting Started and Support ### How easy is it to onboard and train a team on Webex Suite? Webex Suite is generally easy to onboard for employees, instructors, and other everyday users, who often describe the interface as intuitive and quick to learn. Training is available through in-person sessions, live online sessions, webinars, videos, and documentation. Admins and LMS-connected setups usually need more time because account setup and permissions can be confusing. Answer based on 571 reviews Getting Started and Support ### What customer support options does Webex Suite offer, and how do users rate the experience? Webex Suite provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as friendly, helpful, and fast, with some citing quick chat responses and useful articles. Others report billing disputes, scripted troubleshooting, and slower help or limited access on lower-tier plans. Answer based on 562 reviews ## Who uses Webex Suite? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 131 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 131 reviews Administrative 20% Administrative 20% Education & Learning 17% IT & Software Development 12% Customer Services & Support 12% Others 39% Top industries Based on 131 reviews Information Technology and Services 37% Insurance 23% Hospital & Health Care 17% E-Learning 12% Other 11% ## Pros and Cons Robust video conferencing suite 93% positive reviews out of 733 Most reviewers report video conferencing offers high-quality audio, video, and screen sharing, supporting large meetings, hybrid teams, and interactive presentations. Cornelius S Owner, 1 employee. "It has strong audio and video quality and helpful collaboration tools like screen sharing and messaging." Frequent technical glitches 64% negative reviews out of 852 Some reviewers describe bugs and issues such as crashes, login problems, confusing updates, and compatibility challenges that disrupt meetings and require troubleshooting. Victoria L Chief Risk Officer, 10,001+ employees. "It uses a lot of resources and can be a bit unstable at times." Unified business communication hub 94% positive reviews out of 392 Most reviewers find communication reliable, highlighting integrated messaging, video, and chat tools that support clear, secure, and efficient interactions across locations. Tiffany C Technical support specialist, 1,001 - 5,000 employees. "I love it as a tool to rapidly be able to communicate efficiently with consumers or other employees relaying important impacting information" Audio reliability and mute challenges 60% negative reviews out of 655 Some users report audio and mute difficulties, including connection problems, background noise, confusing controls, and inconsistent sound quality during meetings. Mary M Teacher, 1,001 - 5,000 employees. "I don't like that sometimes its hard to get the sound to connect on the computer." Comprehensive remote work platform 94% positive reviews out of 323 Most reviewers describe remote work as seamless, citing stable connections, device flexibility, and effective remote access for support, meetings, and collaboration. Zezheng F Accountant, 501 - 1,000 employees. "Webex suite is quite affordable, It is also very useful for employees to communicate effectively especially those on a remote set up."" Bandwidth and speed limitations 71% negative reviews out of 603 Most users report performance and speed issues, including lag, slow loading, and frequent disruptions, especially with unstable internet or older devices. Theint A System Engineer, 201 - 500 employees. "Webex can consume a lot of CPU and memory, which may slow down older devices." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Screen Sharing 4.5 (858) 63.29% of 858 reviewers that rated this feature as important or highly important Screen sharing in Webex helps you present, annotate, and collaborate in real time. Reviewers appreciate its stability, multiple sharing options, and annotation tools, though some mention interface quirks and occasional video glitches when switching presenters. Video Conferencing 4.6 (714) 62.89% of 714 reviewers that rated this feature as important or highly important Webex Suite offers reliable, high-quality video conferencing for large groups, supporting up to 1000 participants. Reviewers appreciate the clear video and audio, ease of use, customizable backgrounds, and seamless remote collaboration, though some mention occasional lags or login difficulties. Mobile Access 4.3 (613) 55.63% of 613 reviewers that rated this feature as important or highly important Mobile access allows you to join meetings, chat, and collaborate from anywhere. Some reviewers find the mobile app user-friendly and essential for remote work, while others mention missing capabilities or occasional connection problems compared to the desktop version. Real-Time Chat 4.5 (516) 55.81% of 516 reviewers that rated this feature as important or highly important With this capability, you can communicate instantly during meetings, share files, and ask questions without interrupting speakers. Users think chat is efficient and helpful for side conversations, though some note basic design, occasional lag, and challenges following busy chats. Two Way Audio & Video 4.5 (514) 60.70% of 514 reviewers that rated this feature as important or highly important It gives you the ability to interact in real time with clear audio and video. Reviewers indicate high reliability, consistent quality, and easy switching between devices, but some report occasional audio distortion or connection issues during meetings. HD Audio/Video 4.4 (396) 59.85% of 396 reviewers that rated this feature as important or highly important High-definition audio and/or video capabilities Webex Suite 188 features An @mention is a way to tag or notify a specific person about a message/post Regulate who can view information within the system Define levels of authorization for access to specific files or systems Track the status of discussed/agreed tasks Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Access event or meeting agenda online Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Assign issues and tasks based on availability or required skills Process of managing, tracking, and communicating with individuals who are registered to attend an event Track and analyze various metrics such as demographics, psychographics, behavior and other insights Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A) Ability to make voice calls within the system A record of all activities within the system, including user access, changes made, etc. Detect speech to highlight frame subjects System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Use AI to convert voice into text automatically Indication whether a resource is available or protected from allocation Group collaboration to solve ideas in a productive and concentrated manner. The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Sub-room created within virtual meeting/class Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Protect sensitive data for digital privacy Share screens of either your computer's desktop or your browser tab with another computer Access client's system information, including hardware and software configuration, to perform diagnostics Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Participants can alert the host if they have a question when they are muted Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Reminders sent via email Monitor and track what your employees are doing Tracks metrics that provide insight into how a user interacts with any interface or product Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks For Cloud-based phone system that sends and receives calls via the internet. Games or game-like elements to track progress and reward accomplishments Organize and edit a group of people's policy and members High-definition audio and/or video capabilities Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. Allow the audience to interact or engage with the content Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Live stream to multiple devices simultaneously Producing & broadcasting a variety of live video content over the internet, spanning live events, presentations, webinars & interviews Password-protect and/or stop new participants from joining online meetings Manage the process of planning and scheduling meetings, including agenda creation Create and share notes/annotations taken during meetings Tools that facilitate planning & coordination for meetings, including tasks such as scheduling, agenda creation & document sharing Mobile access allows you to join meetings, chat, and collaborate from anywhere. Some reviewers find the mobile app user-friendly and essential for remote work, while others mention missing capabilities or occasional connection problems compared to the desktop version. Share screens from your tablet or smartphone Controls/tools to moderate the session Observe and track the demand, usage, progress or quality of a system, product, or user Allow multiple participants to present/co-host. Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow several participants to share screens simultaneously Two-way actions and communication between multiple users in real time Supports various file formats Broadcast an event, performance, or video using a live feed from multiple cameras Stream to multiple platforms simultaneously Discover and connect with speakers and attendees at an event Record the audio of phone conversations for quality assurance purposes An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience Allow users to schedule a webinar with registration and record the webinar automatically in the cloud. Real-time registration over the web Transmit voice and other information digitally Monitoring and measurement of relevant metrics to assess the performance of IT resources Enable custom polls/voting to facilitate decision-making or increase engagement Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Share and present designs Allow one presenter to pass control of the screen sharing to another participant Arrange tasks based on the level of priority or urgency Send messages to selected individual(s) from the entire audience Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Measure time to completion or hours worked for projects Estimate or forecast of a future scenario based on the study of present trends Allow users to collaborate and ask questions regarding folders and/or documents within the system Monitor wait time and abandonment for incoming requests that have not been routed Preview and make real-time changes in the web content Share your screen with a third party to enable them to see what changes/actions are being performed as they happen Analyze and gain insights into data in real-time Broadcast live video streams With this capability, you can communicate instantly during meetings, share files, and ask questions without interrupting speakers. Users think chat is efficient and helpful for side conversations, though some note basic design, occasional lag, and challenges following busy chats. Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Record live video calls to play later Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Provide support to your customers and employees remotely over a shared network Deploy updates or install new software remotely Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Save a screenshot of your desktop as an image Display your computer screen wirelessly on a TV or projector screen for real-time sharing with a large audience Record and save a video file of what is happening on a computer screen Screen sharing in Webex helps you present, annotate, and collaborate in real time. Reviewers appreciate its stability, multiple sharing options, and annotation tools, though some mention interface quirks and occasional video glitches when switching presenters. Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Record active support and chat sessions for auditing and training Transfer a support session to another team member Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Stream directly to social media channels Use your computer as a phone device to make calls over the internet Split the screen or display multiple presenters Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Allow customers/users to submit support queries and service requests Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Share only a specific tab on your desktop while continuing to work in other tabs without sharing them Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Create and manage ticket reservations for various events A digital list of items that need to be completed Export text transcripts for the chat between two or more individuals Take actions to troubleshoot issues for networks, devices, etc. It gives you the ability to interact in real time with clear audio and video. Reviewers indicate high reliability, consistent quality, and easy switching between devices, but some report occasional audio distortion or connection issues during meetings. Extra layer of security that requires not only a password and username but also something specific to that user Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Profiles of users providing basic information Track revisions and updates made to files and navigate between different versions Record and playback video calls Chat with your counterparts over the video in real time Webex Suite offers reliable, high-quality video conferencing for large groups, supporting up to 1000 participants. Reviewers appreciate the clear video and audio, ease of use, customizable backgrounds, and seamless remote collaboration, though some mention occasional lags or login difficulties. Select how video calls/meetings are shown on a screen (e.g. tiled, spotlight, sidebar) Store and manage online video content Allow users to live stream from your platform for a fee Allows users to view videos without downloading media files Supports various video file formats Upload or use pre-set virtual backgrounds during video meetings Interact with data visualization elements, such as charts and graphs, to drill down into data Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Allows multiple users to simultaneously annotate on a digital whiteboard Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (7,381) 4.3 Based on 7,381 reviews ## Pricing Value for money 4.2 (4552) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/237272/Webex/pricing/) Webex Suite - Business $25.00 Per User,Per Month It includes: - Breakout Rooms - Closed Captions - & Cloud-Based Phone Number for Each License - HD Meetings With up to 200 Participants - Phone Menus and Extensions - Recordings - Screen Sharing - Virtual Backgrounds Webex Meet $14.50 Per User,Per Month It includes: - Breakout Rooms - HD Meetings With up to 200 Participants - Recordings - Screen Sharing - Virtual Backgrounds and Closed Captions Call Plan $17.00 Per User,Per Month It includes: - A Cloud-Based Phone Number for Each License - Phone Menus and Extensions Value for money 4.2 (4,552) 4.2 Based on 4,552 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Google Chrome](https://www.capterra.com/p/228985/Chrome/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (4516) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (4,516) 4.2 Based on 4,516 reviews ## User reviews Overall rating 4.4 Based on 7,403 reviews Filter by rating 5(4020) 4(2572) 3(679) 2(102) 1(30) Mentioned topic Sorted by most recent BT Brian T. Teacher E-Learning ### "Oh What A Tangled Web We Weave" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 4, 2026 As an educator, I have have used several different web conferencing and teaching tools. I place WebEx Suite at the top of these. I really missed it when I switched to a new school. My experience has been very positive overall with WebEx. Pros I really enjoyed using WebEx in multiple ways. The WebEx Meetings tool is great to use for our online school. It is easy to navigate for both teachers and students allowing for great classroom experiences. The system is great to use for a simple 1:1 meeting, small/large group meeting, and of course for having classes synchronously allowing them to be recorded as well for asynchronous learning. Presenting slideshows and screensharing is done with ease. Participants are able to collaborate using the whiteboard, and can communicate through the chat feature as well as through the mic only or with the mic and video. The facilitator is able to set controls how they would like these tools to be used. The Cisco IP phone is also very nice. It has the standard features as any regular business landline phone that utilizes call hold, call transfer, and call forwarding as well as voicemail. There were more features than I needed or used for my position. The best part is that since it is an IP phone, all calls are recorded and stored so that they can be reviewed for customer service reasons or if there are problems. I am now at a school that uses Google Meet, which is far inferior to WebEx Meetings in many ways. I truly miss having a whiteboard for collaborating and classroom purposes in general. However, we do use the WebEx App for our phone system through our computers, so there is no need for additional hardware taking up space. This app is great for other reasons. First, it has a whiteboard feature in it that allows to use in my virtual classroom. Therefore, I can still accomplish many tasks that I used to due to this feature. Next, not only does this app have traditional landline business phone capabilities, it also offers a texting feature so that you can send and receive text like on a mobile phone or smartphone. You can also put the app on your mobile device if you like so you are not tied down to your computer. There is also a Vidcast allowing for video messaging and other features that we unfortunately, do not use at our organization. Cons WebEx was created for the business world, so use for education appears to be more of an afterthought. However, educators are creative and can adapt most tools for proper usage. It does seem that WebEx has heard these needs adapting and enhancing tools for everyone. The WebEx app has been a great tool, but it logs the user out of the texting feature multiple times throughout the day if not being used. The phone will work, but there is no text notification letting you know you have received a text due to being logged out. We did receive a message a few days back saying that this bug was being fixed and will no longer log us out. Regarding phone calls, even if you have your computer on mute, WebEx calls will still ring out load. You must put your set your quiet hours or other features separately from this. Therefore, you must have the habit of addressing the phone apart from your computer features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Arpit K. Project Engineer Building Materials ### "Webex Suite: Why it wins on reliability " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 15, 2026 Overally for me, it is a highly reliable suite system that can handle massive deployment with excellence in data privacy, compliancy and privacy infrastructure. It successfully merges callings, meetings, polling, into 1 single platform. Pros The multi-apps in this suite allow me to do all my work efficiently and productively without requiring the use of apps or software from multiple vendors. The best feature has to be the ability to communicate with minimal drop offs virtually over the internet, something that has been an issue with other softwares. Cons The interface to me still feels less intuitive and a bit cluttered. Also, it might be overwhelming for new users to settle in due to the various components of the suite. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Aja Nurse J. Student Higher Education ### "Smooth and Reliable for Academic Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 15, 2026 My overall experience with Webex Suite was positive. I used it at Concordia University during my Introduction to Statistics course, which was self‑learning, but Webex was the platform I relied on whenever I needed support. It was easy to join office hours, ask questions, and share my screen with my instructor or TA. The video and audio were clear, and the platform was reliable whenever I needed help. It wasn’t something I used every day, but when I did, it made getting assistance simple and straightforward. Pros What I liked most about Webex Suite is how easy it was to join office hours and get help when I needed it. Even though my course was self‑learning, Webex made it simple to connect with my instructor or TA, share my screen, and ask questions. The video and audio were clear, and I liked that everything worked smoothly without any complicated setup. Cons What I liked least about Webex Suite is that sometimes the platform felt a bit heavy and slow to load, especially when joining office hours or switching between features. Since my course was self‑learning, I didn’t use Webex every day, but when I did, it could take a moment to connect or stabilize. It worked overall, but it wasn’t always the smoothest experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Jennifer R. Teacher E-Learning ### "Webex in Education " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 Using Webex has made it much easier to stay connected through quick phone calls and text messages without needing to use personal contact information. Communication feels more professional, organized, and efficient because everything is handled in one platform. I’m able to reach parents faster when important updates come up, and they are able to respond in a timely way as well. Pros As a teacher, what tend to like most about using Webex is how it makes parent communication fast, organized, and all in one place. Cons What I like least about Webex Suite is that people may experience calls dropping or internet lagging if internet is weak. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) The company I worked for found Webex more cost efficient. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SE Samantha E. Agent Insurance ### "Good system for online calls" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 10, 2026 Overall the experience I have had with webex is a good one and it much better than older systems for online calls Pros The webex system is easy to log into and I hardly have any problems with connectivity or the quality of service Cons I dislike the way you have to go about setting up wireless headsets it is counterintuitive and challenging Switched from [Cisco Finesse](https://www.capterra.com/p/251267/Cisco-Finesse/) Wanted a web based system to have more accessibility Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NB Nicholas B. Actuary Insurance ### "Great for large organizations" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 6, 2026 Overall, webex did the job it needed to. there were some minor shortfalls, but nothing that inhibited its value too much. Pros the chat features were the best piece of webex, along with video meeting capabilities. good archiving of historical conversations Cons the calendar integration was not up to snuff with competition- I would have to manually tie the schedule with my outlook. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Maaz P. Technical Support Engineer Computer Networking ### "Seamless and Time saving Cisco Webex" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2026 My overall experience is good and positive with Webex suite. It provides seamless & fast output as compared to other products. Pros It allows users to conduct high quality meetings from laptops, mobiles and browsers without complicated setup. Cons Sometimes it does not match with our network & have some connectivity issue due to some bugs which needs to be fixed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YM Yasmin M. Accounting Assistant Accounting ### "Secure and Reliable Platform for Professional Collaboration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2026 Overall, my experience with Webex Suite has been positive. It’s a reliable platform for video meetings and team collaboration, and it performs well in professional settings where stability and security are important. Once you get familiar with the layout, it becomes easier to navigate and use its features like messaging, file sharing, and scheduling. While it can feel a bit less intuitive at first compared to other tools, it’s still a solid and dependable option for consistent communication and teamwork. Pros Webex Suite stood out to me for its strong video and audio quality, especially during longer meetings where stability really matters. I liked that it offers a full set of collaboration tools in one place, including messaging, file sharing, and meeting scheduling, which makes teamwork more organized. It also feels very secure and professional, which is important for business use. Overall, it’s a dependable platform that works well for structured meetings and team communication. Cons One thing I liked least about Webex Suite is that it can feel a bit less intuitive compared to other similar platforms, especially when you’re first getting started. Some features are not as easy to find, which can make the learning process slower. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Harshul S. Sr Tech support specialist for Network Operations Information Technology and Services ### "Reliable meeting tool with good features " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 31, 2026 Overall experience been good. It’s is reliable for meetings and the team communication, and it rarely crashes. Once you learn where is everything is, it’s is easy to use and works well for day to day work. It helpe our team stay connected and made scheduling and hosting meetings simple. There are a few things that could be smoother, but overall it strong tool and does what we need. Pros The one of the best thing for me personally is the call and the meeting quality. Even when the network isn’t that great, Webex still somehow keeps the audio clear. I also like the screen sharing and the way you can switch between the all devices without dropping the call at all. The chat and meeting notes are very much helpful too because everything stays in theone place. It’s is good for team collaboration and feels stable compared to some other tools I used before. Cons Some part of interface feel a bit old or maybe confusing. It take few extra clicks to find simple setting. Sometime the app feels heavy take longer to load. The mobile version is ok but not as smooth as the desktop . Also, joining meetings from different links can be slow but Nothing major, but small things that get annoying if you are using it daily otherwise great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BA Bruno A. Ingeniero Electromecanico Industrial Automation ### "Secure and Powerful Collaboration for Modern Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 26, 2026 Overall, my experience with Webex Suite has been very good. It has improved communication within my company and made remote collaboration much easier. It’s a reliable platform that helps us stay connected and work efficiently, while maintaining a good level of security. Pros What I like most about Webex Suite is how it integrates communication and collaboration tools in one platform. Video meetings are stable, messaging is instant, and file sharing is very convenient. It also offers good security features, which helps us keep our company communications protected. Cons What I like least is that sometimes the interface can feel a bit complex for new users. Also, it may require more system resources compared to lighter tools, which can affect performance on older PCs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/237272/Webex/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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