# Acronis Cyber Protect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Acronis Cyber Protect the right Data Loss Prevention solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/237140/Acronis-Cyber-Protect/reviews --- Acronis Cyber Protect 4.4 (217) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Acronis Cyber Protect Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews CS Caleb S Network EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It also allows us backup customers O365 data, which is critical.“ May 16, 2025 CS Caleb S Network EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It often times breaks, especially when an update is pending for the Acronis software. When we need support, they often do not provide good data or take weeks to come up with any solutions. While Mac products have become more stable over the past year, they seem to struggle much more than Windows devices.“ May 16, 2025 Nitesh S Sr ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The most useful features of Acronis Cyber Backup are the backup itself along with the security features like malware protection, ransomware protection and vulnerability assessment.“ March 18, 2023 RC Rob C OwnerSecurity and Investigations, 2 - 10 employeesUsed the software for: 1-2 years. “When there is a tech issue, their outsourced customer service barely speaks English and it takes a ridiculous amount of messaging to solve the simplest things.“ January 28, 2025 RC Rob C OwnerSecurity and Investigations, 2 - 10 employeesUsed the software for: 1-2 years. “This is a product that has evolved over the years so it is still maturing.“ January 28, 2025 RC Rob C OwnerSecurity and Investigations, 2 - 10 employeesUsed the software for: 1-2 years. “It one thing to create software that works (most of the time) but screwing up customer service like this will hopefully lead them to wake up and treat customers fairly or go out of business......“ January 28, 2025 Nitesh S Sr ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It not only provides data protection for my customers' data but also helps me to grow my revenue.“ March 18, 2023 RM Roman M CEOInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “The price and that it is not so modular, there are many functionalities that we don't need because we cover them with another product and we can't stop paying for them.“ February 28, 2024 ## Showing most helpful reviews Showing 1-25 of 217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kavindu Githsara K. System Specialist E-Learning Used the software for: 2+ years ### "Navigating the World of Backups" March 17, 2023 5.0 Despite its minor drawbacks, Acronis Cyber Backup has been a reliable backup solution for our IT services company. Its user-friendly interface, variety of backup options, and fast data recovery make it a valuable tool to have. It does have its share of flaws, like being a bit slow during backups and a somewhat steep price, but in the end, the pros outweigh the cons. If you're looking for a reliable backup solution, I'd definitely recommend giving Acronis Cyber Backup a try! Pros I've been using Acronis Cyber Backup for a while now in our IT services company, and I've got to say, it's a pretty solid backup solution. The best part is its ease of use. I found the interface quite user-friendly, and it didn't take me long to figure out how to create and manage backups. The software also offers a variety of backup options, like full, incremental, and differential backups, which is awesome because it allows me to choose the one that fits my needs the best. Another great feature is the ability to restore data quickly. In the few instances where I've had to restore data, the process was fast and hassle-free. Cons While Acronis Cyber Backup is a good software, it does have a few drawbacks. One thing I noticed is that it can be a bit slow when performing a backup, especially if you have a lot of data to back up. This can be a bit annoying when you're in a hurry. Also, the software can be a bit pricey, especially if you're a small business or just getting started in the IT industry. I also wish they provided more detailed tutorials or help articles for some of the more advanced features. Sometimes it takes a bit of trial and error to figure things out. Review Source CS Caleb S. Network Engineer Information Technology and Services Used the software for: 2+ years ### "Acronis Backups" May 16, 2025 4.0 If you do not need support, Acronis works very well and has good logging. Any errors can turn into a larger struggle. Pros Acronis makes it easy to backup locally and remotely and monitor the progress. We can rest assured that the data provided is accurate and setup alerts to better aid us in knowing when something is not functioning properly. It also allows us backup customers O365 data, which is critical. We've found the O365 backups to be the most reliable as they connect directly to MS servers and relieve the painpoints we experience with their agents on the computers. Cons It often times breaks, especially when an update is pending for the Acronis software. When we need support, they often do not provide good data or take weeks to come up with any solutions. While Mac products have become more stable over the past year, they seem to struggle much more than Windows devices. Alternatives considered [Datto SaaS Defense](https://www.capterra.com/p/238179/Datto-SaaS-Defense/)[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing Acronis Cyber Protect We ultimately landed on this product because the pricing was better for what was offered. Switched from [CrashPlan](https://www.capterra.com/p/145112/CrashPlan/) Pricing and reliability were the primary reasons we switched. Review Source RC Rob C. Owner Security and Investigations Used the software for: 1-2 years ### "Do NOT give them your credit card info!" January 28, 2025 1.0 The absolute worst customer service ever. I was previously using Acronis for personal and business PCs under different subscriptions. I cancelled my personal account year's ago yet their distribution partner, Cleverbridge, renews it every year with credit card info they kept without my permission and multiple advisories to remove same. This year they did it again and it took weeks to get a refund. I have dozens of emails and ridiculous comments from Acronis and Cleverbridge who pass the buck between each other. I never got all my money back and am stuck with them for a few more months. Rest assured I will not renew with them nor will I ever buy software via Cleverbridge. They are in no way GDPR compliant and if they ever have a data breach, know that your credit card info is kept by them regardless of what you allow/tell them. It one thing to create software that works (most of the time) but screwing up customer service like this will hopefully lead them to wake up and treat customers fairly or go out of business...... Happy to share the litany of e-mails that range between ridiculous and humorous. Buyer beware! Pros It worked on Mac and PC which was a plus. This is a product that has evolved over the years so it is still maturing. Cons When there is a tech issue, their outsourced customer service barely speaks English and it takes a ridiculous amount of messaging to solve the simplest things. Alternatives considered [Macrium Reflect Workstation](https://www.capterra.com/p/160544/Macrium-Reflect/) Reason for choosing Acronis Cyber Protect It supported both Mac and PC which was compelling. Review Source Response from Acronis February 11, 2025 We are very sorry to hear this story and would like to analyze your experience in more detail so that we can improve the quality of our services, including those of our partner Cleverbridge. You've mentioned: >"Happy to share the litany of e-mails" Could you please forward that to gartner@acronis.com ? Also, please share any support ticket number you had. MN Mukul N. CTO Computer & Network Security Used the software for: 1-2 years ### "All in one backup solution which can be opted for without the concern of CAPEX." April 30, 2022 4.0 I am using Acronis for the last could of months and yet I did not face any issue in terms of working as well as their support's response time is also too good. Pros There is no need for any minimum billing commitment for Aronis cyber cloud (if you opt for the same from Acronis resellers), as well as they offers the backups for each and every type of computing load and Operating Systemes in addition we can monitor and configure the backup from a single pan of glass (i.e. Acronis Console). Cons We can not configure or use our own AWS S3 or Microsoft Blob as storage. Alternatives considered [CrashPlan](https://www.capterra.com/p/145112/CrashPlan/) Reason for choosing Acronis Cyber Protect No fixed commitment as well choice of data center location in addition to a backup solution available for all types of computing nodes. Review Source VR Verified Reviewer Infrastructure Manager Computer Software Used the software for: 1-2 years ### "The Disaster recovery for your infrastructure " May 5, 2022 4.0 Overall Acronis has been rock solid for me. I was surprised by the simplicity at first but have come to embrace it. I had setup complicated Veeam Cloud Connect solutions in previous roles, so in my mind Backup Solution= Complicated. Not so with Acronis. I have had to engage support once or twice, and I'm happy to say they got me what I needed without much fuss. Pros Initially we needed a backup solution for Office 365 (email,sharepoint,teams etc) and sent out requests to our VAR. He came back with Acronis, which I'd used many years ago personally. Coming from a Veaam background professionally, I was very much going to go with an onsite solution backed by Veeam, but I gave Acronis a try. The Fact that I had everything setup in 10 mins and backing up, kinda sealed the deal. I'd not expected it to be that simple. Later I'd a need to backup a few VM and servers that had no local storage for... no problem, install the agent and it's backed up to Azure Blobs. Also very cool, is that I used Acronis to migrate these servers to Azure eventually, simply be restoring from Acronis to Azure. Cons Backing up O365 services to Azure blobs? And only to Europe North? Not what I would call Disaster recovery, in the event that Europe North has issues. Alternatives considered [Veeam Data Cloud for Microsoft 365](https://www.capterra.com/p/228906/Veeam-Backup-for-Microsoft-Office-365/) Reason for choosing Acronis Cyber Protect No need for onsite storage, and simplicity of setup. Switched from [Veeam Data Cloud for Microsoft 365](https://www.capterra.com/p/228906/Veeam-Backup-for-Microsoft-Office-365/) No need for onsite storage, and simplicity of setup. Review Source WL Warren L. General Manager Information Technology and Services Used the software for: 1-2 years ### "Easy to setup and reliable to restore from." June 6, 2022 5.0 We have been using Acronis for sometime now, and it is a very user friendly solution. It offers lots of options, and the time where we have had to restore, it has been successful every time. Pros One of the best parts of Acronis ,is just how easy it is to setup and configure. It comes with so many options and features. If you want a simple backup, a few clicks and your away. If you want encryption and compression etc. equally a easy,. Cons What we would like to see, is a way of customizing the email address which sends us the backup alerts. This way we can administer it easier, as it creates tickets in our ticket system. Alternatives considered [VM Backup](https://www.capterra.com/p/122717/Hyper-V-Backup/) Reason for choosing Acronis Cyber Protect The ease of use and the plethora of features which Acronis offers, meant it was a very easy choice. Switched from [VM Backup](https://www.capterra.com/p/122717/Hyper-V-Backup/) We were looking for software which we could sell to our customers, and the MSP side of Acronis allows this better than Altaro. Review Source FH Francis H. Director Writing and Editing Used the software for: 2+ years ### "Great Backup, When You Know How!" August 13, 2019 5.0 I require backup software that is consistently reliable, yet offers the flexibility to backup my entire computer system, including system files. Then, I want to easily restore any of my backup file versions as required, especially if I purchase new computers that need the same configuration as my existing ones. Crucially, if any of my computers should break beyond repair, I want to use my backup files to restore on any new computers. Acronis, delivers on the above. I am very appreciative for this and have had cause to use these features. I am accustomed to a backup routine and do this weekly. I keep three generations of backup. Acronis has a great feature of validating each backup that, I presume checks each file for errors. Comforting to know when your data is important. Pros Acronis has an extensive suite of backup features, with a myriad of options. You will find all that you need from backing up all of your hard drive to selected files. You can backup to an external drive or to the cloud, you decide. Your backup files are available whenever you require, for the inevitable disaster, when you will be thankful you backed up regularly. Its one of the few backup software that actually backs up your entire computer system. Very useful if you have a complete breakdown or need to restore to a new computer. Cons At first glance, the software can appear daunting to the novice. The Menu looks clean and simple, yet you look around, bemused, because you don't really know what to do. The instructions are not good. I found my way around, more, trial and error. Discovering the features, by exploring the Menu options and reading the prompts. Initially, it took over hours of my time. Now I know what I am doing, I think the software is great. However, if I go on holiday and come back to Acronis after a period of time, it takes a little time to refresh myself on how use it again. Its not intuitive. With this in mind, this is my backup software of choice. Reason for choosing Acronis Cyber Protect Acronis truly stated it backs everything up and offers more flexibility and features. Having used a Trial version, I developed trust in it. Switched from [Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/) Acronis truly stated it backs everything up and offers more flexibility and features. Review Source FS Fernando S. IT Director Computer & Network Security Used the software for: 6-12 months ### "Not complete product" August 31, 2022 4.0 Good product but must improve virtual backup Pros Can backup phisical servers and virtual server quickly Cons Sometimes, backup works has block my servers and support team never discover why Alternatives considered [NAKIVO Backup & Replication](https://www.capterra.com/p/161328/NAKIVO/)[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing Acronis Cyber Protect I only use it when customers works without virtual environment. Review Source AG Aaron G. Owner Computer Software Used the software for: 1-2 years ### "Excellent value" May 24, 2019 4.0 Pros We use this for workstation backups at my company and for this task it works great. The compression and deduplication is pretty good, scheduling options are very robust. I've had very few issues using it and it has been very reliable. Cons Compression is pretty good, but not the best out there Alternatives considered [EaseUS Todo Backup](https://www.capterra.com/p/171039/EaseUS-Todo-Backup/) Reason for choosing Acronis Cyber Protect Much better user interface and better scheduling options Review Source CD Claudio D. Digital Marketer Telecommunications Used the software for: 2+ years ### "A combination of practicality and userbility " December 18, 2024 5.0 The software has made it easy for us to monitor our devices for viruses and malware attacks. It has also provided us with as evidence remote patch management systems. Pros Fast customer services and ability of the software to effortlessly scan locate endpoints. Cons Steep learning curve is the only issue with the software. Review Source LM Lucia M. HR Manager Management Consulting Used the software for: 1-2 years ### "My Experience With Acronis Cyber Backup" December 18, 2024 5.0 Pros I like that this is a scalable and an affordable business data backup software. It is very secure and guarantees business data security. Searching and retrieving/recovering backed up data is easy. Cons With Acronis Cyber Backup, there hasn't been challenges. It is all perfect. Review Source BS Benjamin S. IT Manager Mining & Metals Used the software for: 6-12 months ### "Perfect All-in-One Backup Platform for any system or cloud service you could think of." February 13, 2023 5.0 Trying to backup various systems (Windows, Android, iOS, Mac) and cloud services (Google Workspace, Microsoft 365) in one platform was our goal. Acronis helped us archive this with ease and a very intuitive interface. All previous support requests we had have been answered and solved within 1-3 hours, if something could not be solved it was handed over to engineering to see if it's possible to implement the desired functionality. Pricing is very fair. You can add additional backup storages either local or at various service providers of your choice like AWS, Google, Azure, etc. Pros It is very easy to create and manage various backup plans for different systems, cloud services and use cases. You can easily integrate Google Workspace and Microsoft365 into the platform and have a tree view of all your shared folders and email accounts. Backing up one of these is as easy as clicking a checkbox (if you already setup and defined your backup plan). All backups are by default encrypted, you can however encrypt these again. You can manage disaster recovery and have your backup stored at various service provider of your choice and/or local. Pricing per GB model is very fair and inexpensive. Cons Might be sometimes overwhelming, as it also tries to integrate some sort of cloud protection option, however easy to ignore if you only want to use it for backups. The interface is not very mobile-friendly, highly recommend using it on PC only. Review Source RW Rob W. Owner Alternative Medicine Used the software for: 2+ years ### "Good product but room for improvement of the customer service" December 5, 2019 4.0 The software stores back-ups in different locations and does this quite well. Customer support could be much more efficiënt. Pros The software is easy to use, versatile and has many useful options. I run back-ups to an external hard drive and a NAS, also I use it for protection against ransomware. It works quite well in the background and gives me the option to restore files and more when there is a problem. Also, I like the option to be able to restore an image to different hardware Cons Customer support could be better. Recently I send in a question about an error. I got the request to send in a log file and screenshots, and then a couple of days later, I receive the solution to install the latest update. Which, of course, I already had. After I informed the same person of having previously installed the most recent update, then he sent me the request to send log files and screenshots again. That is one example, but my experience is that the support often works like this. Also, they can ask me for information, schedule a remote control session (which in itself is quite nice), and do exactly what we already discussed themselves. They are but not always very efficiënt. Review Source CJ Chris J. IT Admin Information Technology and Services Used the software for: 2+ years ### "I'm a big fan of Acronis for business backup. Very efficient in bringing back up images of servers." May 10, 2018 5.0 Like I said in my review, the virtual image backups are really easy to work with once set up correctly, and can definitely save you from headaches when a server blows up on you. You basically just point to your image, and spin it back up when disaster happens. Pros Our Acronis backup scheme works very well in protecting our main file server. The backup process is quick and offers a lot of options, across a number of different backup devices. It's also very easy to spin up another image of a downed server in a short amount of time. It has saved me when one of our VM's was corrupted, and it was very easy to retrieve files from archived images. Cons The set up can be a little daunting, especially when working with virtual server technology. Also, there customer support site can be a little overwhelming to wade through for the uninitiated. You have to really identify your issue before sifting through all the support articles. The online manuals were pretty straightforward but did require some study before getting started. Review Source RM Roman M. CEO Information Technology and Services Used the software for: 1-2 years ### "Best solution for Disaster & Recovery" February 28, 2024 4.0 Pros The best thing about it is the different options for restoring while keeping RPOs and RTOs low. Cons The price and that it is not so modular, there are many functionalities that we don't need because we cover them with another product and we can't stop paying for them. Review Source FH Frederic H. Software Engineer Computer Software Used the software for: 2+ years ### "A powerfull archiving backup suite" January 7, 2021 5.0 Very good , you buy the software , you attach an external drive , you select the drive or folders to be backup and the size of part files and you start it Pros You can do many types of backup like incremential backup and split it in many files to make it easier to transfer it Cons No support to backup on the same drive or create an disk image like iso or a virtual machine for vmware or virtualbox Alternatives considered [WinRAR](https://www.capterra.com/p/207190/WinRAR/) Switched from [Symantec Ghost Solution Suite](https://www.capterra.com/p/156416/Symantec-Ghost-Solution-Suite/) Not possible to split files Review Source RP Richard P. CEO Computer & Network Security Used the software for: 2+ years ### "Acronis Cyber Backup" May 26, 2022 5.0 Outstanding Product, the very best, a bit expensive but worth the investment! Pros This software has ALL of the features you could ever want in a backup and security system. Scheduling Incremental, Full backup, and Differential Backup and maintaining removal of old backups so space is always available. Bare metal restores from full and Incremental backups. Has wake on Lan so the PC can sleep. Cons Complicated to install, but no brainer for workstation user once set up. Review Source GW Gary W. Owner Information Technology and Services Used the software for: 2+ years ### "Acronis Backup" September 3, 2019 5.0 Overall, this is one of the best backup programs I have used. I have had to do several bare metals restores using it and it has always performed perfectly. Pros Acronis backup is something I have been using for years. I switched to it after using another major Vendor's backup solution after it became very costly. Acronis has only become better over the years. Their agents deploy nicely to servers, the workstation backups are flexible, and they have a Mac client. Cons The only downside I see is that their cost for their online backup is a bit high. If you catch a sale or discount then it isn't too bad. Review Source JL Jorge L. IT Consultant Computer & Network Security Used the software for: 1-2 years ### "Worry-free Backup Solutions" November 13, 2018 5.0 Pros We have implemented Acronis backup tools in many customers with the purpose of automating workstation and server backup processes. Acronis is consistent in the scheduled tasks and provides a reliable backup (and recovery) solution for organizations of different sizes. On a personal note, I have also used the Acronis Ransomware Protection Tool which is free and a great resource for protecting against the loss of important files. Their software tools, in general, are easy to use with a friendly and intuitive user interface. Cons Setting up the business tools takes some time and requires attention to detail. You can easily misconfigure important tasks if you are not careful. Review Source PK Paul K. Business Owner Used the software for: 2+ years ### "Overall solid and full featured. Can be confusing for less savvy end users" March 6, 2018 4.0 A reliable backup software that can be precisely configured as needed Pros Acronis has been my personal backup software of choice for my own office for several years, it has a huge degree of configurability, could look for in a backup product. I find that it does though, require some degree of technical awareness to configure and utilize properly Cons Interface can be intimidating and /or confusing, for less technically proficient and users. Can present them with too many options and choices. Review Source SC Sue C. Finance Events Services Used the software for: 2+ years ### "Great for Daily Backups" March 5, 2019 5.0 We have had to use the restore feature a few times. On one occasion the backup did not complete and we lost a weeks worth of work when we restored the files. I periodically do a verification to make sure the backup is running correctly. Otherwise its a must have when your computer crashes. Pros Can be set up for daily backups Runs in the background Easy computer restore feature Cons Some 3red party software has to be reinstalled If for some reason the backup does not complete your backs from that day forward are not usable Review Source MR Michael R. Systems Administrator Utilities Used the software for: 2+ years ### "Acronis Backup for Server" February 14, 2019 4.0 Pros I really like the software as far as dependability and reliability. I've used this software on multiple platforms for over a decade, one of the most respected names in my mind when it comes to backup/recovery solution providers. Cons The cost of the server platform and the feature set it offers for that price point is really expensive. But compared to other providers like Veeam it does a much better job and is dependable. Review Source VA Victor A. IT Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Backup Solution for Servers" October 30, 2020 4.0 I thought it did the job for the most part. I would not say it's the best software out there as I have moved on from Acronis to others. Pricing is a bit high to be honest. Pros The layout of the interface was decent. I was able to customize it to use it for our company with branding. It did give notifications of failed backups on a regular. I was able to easily see what was backed up and when it was backed up. Cons I thought the pricing is a bit high. I am not sure if it was because I went through a vendor to purchase and deploy this but there were quite a bit of limitations of what I could do as an admin and user. For instance, I was not able to have 2 admins share the same interface and get notifications. Only one of the admins were able to get notifications. Again, I'm not sure if this was because our vendor did not set it up right. Reason for choosing Acronis Cyber Protect Our vendor was heavily promoting it and provided 1 year free service for us to try. Review Source Kevin R. Owner Information Technology and Services Used the software for: 1-2 years ### "Acronis imaging" October 16, 2019 5.0 I love using Acronis to backup my desktop to my NAS and also to create images of computers that I am working on. Pros I like how easy and quick it is to make an image of a computer. I also REALLY like the universal restore feature, this is great for restoring a system on dissimilar hardware. Cons The one con I can think of is that in order to explore an image you have created, you must have the Acronis software installed on your computer to do so. Windows cannot open a .tib file on its own. Review Source SS Syed S. MD Information Technology and Services Used the software for: 2+ years ### "Simplicity for Backup " January 18, 2023 4.0 Pros Ease of usage, performance and reliability Cons Interface struck sometimes slow down access Review Source