--- title: "Resolve Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Resolve Software - reviews, pricing plans, popular comparisons to other AI Agents for HR products and more." source_url: "https://www.capterra.com/p/236289/Resolve/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Resolve Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Resolve ## What is Resolve? Resolve is a unified AI platform that combines observability, virtual agents, no-code workflow creation, and enterprise orchestration to transform IT operations. It ingests signals from across your environment, correlates data, and triggers automated responses to resolve issues before they impact users. Virtual agents like RITA handle high-volume service desk requests in real time, while Jarvis enables teams to build workflows using natural language. With scalable orchestration, intelligent automation, 5,000+ prebuilt workflows and native integrations, Resolve helps IT teams reduce ticket volume, accelerate resolution, and improve service delivery without adding operational overhead. ## What is Resolve used for? [AI IT Agents](https://www.capterra.com/ai-it-agents-software/)[AI Agents for HR](https://www.capterra.com/ai-agents-for-hr-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Resolve?[Manage this product listing](https://www.g2.com/products/resolve-systems-resolve/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Resolve 0.0 VS. [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (298) Value For Money 0.0 (0) Value For Money 4.6 (282) Customer Service 0.0 (0) Customer Service 4.7 (288) ## Resolve alternatives [4.6 (803)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (523)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (145)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about Resolve Features and Usability ### What are the key features of Resolve? Resolve offers ticket management, workflow automation, and automated routing for service operations, plus alerts/escalation and SLA management for case handling. It also includes AI Copilot, generative AI, chatbot, and automated responses, along with reporting/analytics, activity dashboards, knowledge base management, single sign-on, and third-party integrations. Integrations ### Which third-party tools and platforms does Resolve integrate with? Resolve integrates with over 30 third-party tools and platforms across identity, IT service, monitoring, and collaboration. Key integrations include AWS Identity and Access Management (IAM), Microsoft Azure, Okta, LDAP Manager, Microsoft Teams, Jira, Freshdesk, GitHub, GitLab, Datadog, Dynatrace, AppDynamics, BigPanda, Moogsoft, MongoDB, and ChatGPT. Getting Started and Support ### What training and onboarding options does Resolve offer? Resolve provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs for reviewing features and setup steps. Getting Started and Support ### What customer support options does Resolve offer? Resolve provides Email/Help Desk, FAQ/Forum, Knowledge Base, and 24/7 Live Rep support. These channels give users written guidance and live assistance around the clock, with no reviewer feedback available here to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 5,135 AI Agents for HR reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) Resolve supports **Ticket Management** and **Real-Time Notifications**, giving support teams a clear way to organize incoming issues and stay updated as requests change. However, it does not include **Support Ticket Management**. Instead, it offers **Service Level Agreement (SLA) Management** (**40%**), which helps teams track response commitments and manage service expectations, helping businesses maintain timely support and improve issue resolution. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages Resolve 24 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Branding: Add customized logos and colors to align with company branding - Data Import/Export: Import and export data to and from software applications - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ GitLab](https://www.capterra.com/p/159806/GitLab/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.