# WaitWell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WaitWell the right Visitor Management solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/236054/WaitWell/reviews --- WaitWell 4.9 (84) [View alternatives](https://www.capterra.com/p/236054/WaitWell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 16th, 2026 # Reviews of WaitWell Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews JD Jorge D Head of Lounges, North AmericaAirlines/Aviation, 201 - 500 employeesUsed the software for: More than 2 years. “From an operational standpoint, the platform has significantly improved the experience for both our passengers, who now receive timely notifications, and our employees, who are better equipped to manage guest expectations.“ November 29, 2025 RR Ramon R Office AssistantHigher Education, 51 - 200 employeesUsed the software for: 6-12 months. “At times, alerts were delayed, missed, or did not accurately reflect real-time changes in the queue.“ February 10, 2026 Dionne Joy M Service Hub RepresentativeHigher Education, 501 - 1,000 employeesUsed the software for: More than 2 years. “We use it for student appointment scheduling, it reduces time, help you plan better and provides value for money.“ December 26, 2025 DM DENNIS M IT ManagerRetail, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “My only concern is on pricing in that it is a bit expensive to acquire.“ December 10, 2023 Wankya S DoctorHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “It's genuinely useful—it’s cut down a lot of the back-and-forth that used to slow us down, and our front desk team isn’t nearly as overwhelmed anymore.“ April 13, 2026 SD Shayna D Assistant ManagerGovernment Relations, 2 - 10 employeesUsed the software for: 1-2 years. “Sometimes the texting feature doesn't work that great.“ September 24, 2021 amit s Technical LeadProgram Development, 501 - 1,000 employeesUsed the software for: 6-12 months. “We used it in our office to manage walk-ins, and it reduced wait times by sending notifications when it was a client’s turn.“ December 13, 2024 AB Alex B Aerial Park SupervisorLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: Less than 6 months. “We could not find a way to change this functionality.“ September 22, 2021 ## Showing most helpful reviews Showing 1-25 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dionne Joy M. Service Hub Representative Higher Education Used the software for: 2+ years ### "WaitWell is an Excellent customer support management and appointment scheduling platform " December 26, 2025 5.0 My overall experience has been amazing with WaitWell. It a queue management and appointment scheduling platform used across industries like government, healthcare, retail, higher education, and hospitality. We use it for student appointment scheduling, it reduces time, help you plan better and provides value for money. Highly recommend. Pros WaitWell provides an excellent customer service for users. The support team is responsive, helpful, and willing to make last‑minute adjustments or cost‑saving recommendations. Provide real‑time notifications, virtual queues, and accurate wait‑time estimates reduce frustration and improve flow. - - Cons WaitWell is great for organization with daily customer volume, whether you need appointments, walk‑ins, or both. WaitWell provides both staff and customers great interface with smooth handling of walk‑ins and appointments. - Review Source JB Jonathan B. Building Inspections Director Government Administration Used the software for: 1-2 years ### "Waitwell is a Fantastic Customer Management Solution" November 26, 2025 5.0 We are very happy with Waitwell and don't have any complaints. We use it mostly for managing walk in customers, but it works well for appointments. Staff finds it easy to use and the dashboard is very user friendly. Pros The cost is a significant savings from our previous software, the training was fantastic, and the system is easy to use. Our customers find it easy to use as does staff. Cons I really can't specifically name a con. We did have a few kinks trying to implement the calendar integration, but that was mostly due to our own IT department. We would like an option for staff to accept/deny the appointments, but it seems like that option is not available. Switched from [QLess](https://www.capterra.com/p/105435/QLess/) Cost was the biggest factor, coupled with the lack of support from QLess. Review Source Response from WaitWell November 28, 2025 Hi Jonathan, Thank you for your review! We’re glad to hear that our system is helping your organization manage customer walk-ins and that your staff finds it easy to use. We’re continually innovating and developing new features, and we’ll keep you updated on any progress regarding appointment accepting/denying. CM Cristian M. Technical Director of IT Utilities Used the software for: 1-2 years ### "Easiest Queue Platform to Launch in Less than a Day!" April 6, 2026 5.0 Overall, the experience with this platform is one of the best by far. The support is great, no language barriers, and they are very friendly. The cost for this platform is very low, especially for startup companies, and this allowed us to securely collect basic information on customers and sales representatives prior to adding them to a queue. Our use case was a bit unique in that we wanted both client and sales rep information in our project management queues, and WaitWell quickly adapted. Our sales reps can either schedule an appointment for a welcome call with a customer post-sale or they can add the customer to the queue and upload any attachments, which makes this super easy and straightforward for our project management team. Pros I love how easy the platform is to set up, especially from an IT perspective. I signed up, and in less than an afternoon, we were up and running! The support team did a lot of the heavy lifting, while I added customization. Our marketing department was also easily able to update our branding in a couple of clicks. Cons There are a couple little quirks when it comes to custom fields that could use a little bit of work, but outside of that there aren't many other problems I've encountered. Review Source VR Verified Reviewer Technical support Information Services Used the software for: 1-2 years ### "Simply making appointments" November 13, 2023 4.0 Pros Waitwell provides flexible features that we requires for visitors management as well as making appointments. Firstly, it is easy to setup and customize that not require so much technical. Secondly, it has a friend user interface that get no issue to use. Very helpful to track visitors and appointments for them. API also is supported to link to other services. Cons iOS app need to be improved to make more smooth and also the report needs to have more option to get more convenience. Review Source Response from WaitWell January 2, 2024 Thank you for your valuable feedback on WaitWell's flexibility and user-friendliness. We're expanding report options and continually enhancing our apps for an improved user experience; please feel free to share any specific suggestions with us. Ryan B. Marketing Manager Entertainment Used the software for: 6-12 months ### "We LOVE WaitWell." February 10, 2023 5.0 Pros WaitWell is fully fleshed out and considers not only our business, but the end user. It allows us to focus our time and energy on providing excellent customer service and less on managing customers. Cons Not many cons but if I had to gripe, The WaitWell sign up page could use more customization features to fit our brand better. Switched from [NextMe](https://www.capterra.com/p/165482/NextMe/) NextMe doesn't offer automatically updated wait times, leading out customers to be frustrated with it saying there isn't a wait, when there is. It lacked reporting and felt VERY feature light compared to WaitWell. Review Source Response from WaitWell November 23, 2023 We're pleased that WaitWell's comprehensive approach supports your business and enhances the end-user experience. Appreciate your valuable review! CM Carleton M. Business Analyst Law Enforcement Used the software for: Less than 6 months ### "Great Product, Amazing Results" June 15, 2022 5.0 Our organization needed to transform our public facing service delivery model in a significant way during the pandemic. Waitwell was the partner that allowed us to do with a powerful yet simple platform and a team dedicated to their customers' success. The simplicity and features were an amazing value at their cost level compared to other companies. Pros The simplicity, cost effectiveness, support and customizability of features are all aspects that our organization liked most about the software. There are few other companies that offer as much as this does in a cost effective package this is easy to use for employee's and customers alike. Cons It is still a fairly new company so the software lacks some of the fit and finish or more established companies with mature solutions. Alternatives considered [QLess](https://www.capterra.com/p/105435/QLess/)[Qmatic](https://www.capterra.com/p/131185/Orchestra/)[Qminder](https://www.capterra.com/p/160462/Qminder/) Reason for choosing WaitWell Features, support and price all ranked higher. Switched from [Start Booking](https://www.capterra.com/p/175131/Start-Booking/) The previous solution was not meeting the needs of our organization. Review Source Response from WaitWell November 23, 2023 We're delighted that you find WaitWell user-friendly, cost-effective, and customizable! Your feedback is appreciated, and we're committed to continuous improvement. JD Jorge D. Head of Lounges, North America Airlines/Aviation Used the software for: 2+ years ### "Reliable, Easy to Use, and Highly Effective" November 29, 2025 5.0 Pros Waitwell has been an invaluable tool for our lounge operation, allowing us to retain passengers during peak periods rather than turning them away. The customer service team has been exceptional, consistently responsive, helpful, and always willing to provide last-minute adjustments or cost-saving recommendations. From an operational standpoint, the platform has significantly improved the experience for both our passengers, who now receive timely notifications, and our employees, who are better equipped to manage guest expectations. Overall, I highly recommend Waitwell to any business looking to enhance the customer experience and effectively manage capacity challenges. Cons This product has been excellent so far, and I genuinely have no concerns to highlight. It has delivered exactly what we were looking for, and in some cases even exceeded our expectations. Overall, I am extremely satisfied and would confidently recommend it to others. Review Source Response from WaitWell December 15, 2025 Hi Jorge, Thank you so much for your review! We’re thrilled to hear that WaitWell has been a helpful solution for your lounges and that it’s supporting improvements in both customer experience and capacity management. RR Ramon R. Office Assistant Higher Education Used the software for: 6-12 months ### "Great queuing system" February 10, 2026 5.0 Great experience overall. Assistance with technical issues is great, amazing team to support your every need. Pros The transition to WaitWell was seamless, and any issues we experienced were addressed by our account representative in a timely manner. After getting situated and creating the platform and queuing system that met our needs, the system has been successful in managing queues and guest flow. Overall, WaitWell has supported our operations effectively and helped improve organization, efficiency, and the overall experience for both staff and guests. Cons One of the main things I liked least about WaitWell was the inconsistency of its queue notification system. At times, alerts were delayed, missed, or did not accurately reflect real-time changes in the queue. This made it challenging to stay aware of student check-ins and manage appointments efficiently, especially during busy periods. Without reliable notifications, agents often had to manually monitor the system, which reduced productivity and increased the risk of overlooking students who needed assistance. A more dependable and customizable notification feature would greatly improve workflow, response time, and overall service quality for both staff and students. Review Source CO Chance O. Owner Insurance Used the software for: 2+ years ### "Awesome Que management" November 26, 2025 4.0 We have been happy and love using it. Our reviews have skyrocketed because of waitwell. Our office organization is so much better as people aren't worried about standing in line. They can check in and then go wait in their car if they'd like. Pros It really helped organize our office. Clients love using it so they don't have to wait in line. I love how we can personalize what gets sent out to clients. If you look at all the registry offices in Lethbridge our review count is so much higher than anyone else due to waitwell. Cons Sometimes there are connectivity issues where people are texting in and it's not placing them in the que. Review Source Response from WaitWell November 28, 2025 Thank you, Chance, for your review! Unfortunately, WaitWell isn’t always able to control connectivity issues related to cellphone carriers or Wi-Fi networks. That said, we’re happy to guide you through steps that can help mitigate this when it occurs. JK Joshua K. Business analyst Accounting Used the software for: Less than 6 months ### "Easy and convenient! " March 13, 2026 5.0 I used it to join the line at a registry in Alberta and the process was super easy. I was able to wait in my car and catch up on some work calls while I waited my turn. Pros I liked the convenience of joining the line from my phone and being able to wait wherever I want. I l loved being able to track where I was in line and I was able to message the staff beforehand to ask if I could use my Amex card. Cons Nothing! Worked really smoothly, I wish more registries used this product. The experience was very smooth and I have no complaints. Review Source Response from WaitWell March 16, 2026 Thank you Joshua! I am so glad that you had a great experience using WaitWell at an Alberta registry. MPM Martha Patton M. Executive IT Recruiter Staffing and Recruiting Used the software for: 2+ years ### "Saves time and ensures credibility" November 16, 2023 5.0 Pros WaitWell assists us in automating scheduling processes, we are able to save time, reduce errors, and focus on delivering better service. Cons A steep learning scope needs to be addressed promptly. Review Source Response from WaitWell January 9, 2024 We're glad to hear that WaitWell is helping you save time and enhance service delivery. Thank you for your feedback! JG Joyce G. General Manager Luxury Goods & Jewelry Used the software for: 2+ years ### "Efficiently queueing up with WaitWell" November 16, 2023 5.0 Pros It is a joyride to use WaitWell for our retail and walkin customers. The alerts and notifications are top notch service. Cons The UI can be improved for new staffs to use it effortlessly. Review Source Response from WaitWell January 9, 2024 We're delighted to hear that WaitWell is a joyride for your customers. Thank you for your feedback on the user interface; we're continually working to enhance the user experience, let us know what changes you'd like to see! BW Beatrice W. Finance and Administration Manager Machinery Used the software for: 1-2 years ### "Best at queueing and assigning visitors to customer attendants" November 16, 2023 5.0 Pros I like the product features and stability. It provide valuable data of our visitors that helps us improve our processes. Cons I have no complain, continue improving the features Review Source Response from WaitWell January 9, 2024 Thank you for your positive feedback on WaitWell's product features and stability. We appreciate your support and will continue to work on improving the features! OA Omar A. Assistant manager Government Relations Used the software for: 1-2 years ### "Fantastic Software" September 23, 2021 5.0 People are happy to be able to wait in the comfort of their own vehicles rather than waiting outside in the cold, rain or heat. It's also wonderful for clerks to not have to see a huge lineup in front of them. Pros People don't need to line up in the cold, heat or rain. Also, the clerks don't feel so stress out because they don't see a huge lineup in front of them anymore. Cons Honestly there's nothing wrong with the software if people use it correctly. For example, the system will ask them to come to till 2 & they don't pay attention to their phone message. They just sits outside & wait around until they decided to come & ask when is their turn next. So people need to pay more attention to their phone messages when the system notify them. Review Source Response from WaitWell September 29, 2021 Thank you for your feedback, Omar. Reducing staff stress levels is so important for staff retention. We are happy to hear WaitWell is working well at your location. MS Matthew S. Brand Marketing Manager Medical Devices Used the software for: 1-2 years ### "Alignment guaranteed" November 9, 2023 5.0 Pros I like how WaitWell aligns our workers beautifully and in order. It creates peace and avoids chaos outside our sites. Cons The user interface can be improved to make it look sober. Review Source Response from WaitWell December 7, 2023 We appreciate your feedback! We're continuously working on enhancements, and your input is valuable. KM Komal M. Talent Acquisition Specialist Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Unique visitors solution" November 20, 2023 5.0 Pros I like how WaitWell lucidly solves the problem of incoming visitors by monitoring their visits. Cons Well, I have not experienced anything awkward thus far. Review Source Response from WaitWell January 2, 2024 Thanks for your feedback, Komal! IV Ivy V. Manager Government Relations Used the software for: 1-2 years ### "Very efficient & convenient" September 23, 2021 5.0 I really like the WaitWell system because I think it's so convenient for people & with covid, it makes it safer. Pros People doesn't need to wait out in the cold, rain or heat. They can wait in the comfort of the own vehicles. As well, the clerks don't stress out as much seeing the line up. Cons If people use it correctly then it makes things more smoother. For example, a few people click the wrong service & they end up being in the wrong line. But we usually can help them out anyways. Review Source Response from WaitWell September 30, 2021 Thanks for taking the time to leave us this feedback. We are glad to hear that you are able to work around it even when there is some user error. We agree that reducing staff stress levels is a key benefit of using WaitWell. SJ Sonika J. Associate Quality Engineer Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Slpendid benefits of using WaitWell" November 20, 2023 5.0 Pros WaitWell is incredibly good as it includes benefits like efficient scheduling, reduced no-shows, improved organization, and enhanced customer satisfaction. Cons Based on our usage, we find absolutely no negative reasons to highlight about it. Review Source Response from WaitWell January 2, 2024 We appreciate your feedback, Sonika! EC Erica C. Assistant Manager Luxury Goods & Jewelry Used the software for: 6-12 months ### "Visitor Management made easy with waitwell" November 21, 2023 5.0 I like how it has helped us run our business with ease Pros Waitwell does a great job in ensuring orderliness and free flow of business Cons there hasnt been any issues for me while using it Review Source Response from WaitWell January 2, 2024 Thanks for your feedback, Erica! HK Hiram K. Administrator Hospital & Health Care Used the software for: 1-2 years ### "The Ideal Scheduling Software For Business " November 8, 2023 5.0 Pros I like that WaitWell is easy to use and all bookings can be done online The software comes with great visitor management features It makes appointment scheduling a breeze Cons It has been a smooth experience and no major issues Review Source Response from WaitWell December 7, 2023 We're committed to providing a user-friendly experience. Thank you for sharing your positive feedback! MM Mary M. Operations Officer Food Production Used the software for: 6-12 months ### "An outstanding and incredible queue management tool. " November 19, 2023 5.0 Pros With the help of WaitWell, it is very easy to book appointments and it saves much time and effort. It reduces wait time and delivers a very short service time. I like its intuitiveness, user friendliness and usability. WaitWell has a great and responsive customer support team, very responsive and supportive. Cons I really pleased with what WaitWell delivers and i highly recommend it to others. Review Source Response from WaitWell January 9, 2024 We're pleased to hear that you highly recommend WaitWell. Thank you for the review! DF Dustin F. Lift Ops Manager Hospitality Used the software for: 1-2 years ### "waitwell" October 11, 2022 5.0 Long implementation (that was mainly due to the nature of our business) but great customer service team that worked with us at a very fast pace to make changes and improvements. Pros ability to communicate with our guests while they are on or off-site Cons It was a challenge to have guests show up on time. Review Source Response from WaitWell November 23, 2023 Thanks for reviewing WaitWell. It is exciting to hear that our system facilitated seamless communication with your guests! JP Jaiveer P. Business Development Manager Education Management Used the software for: 2+ years ### "Praisworthy scheduling skills" November 15, 2023 5.0 Pros I am a big fan of WaitWell as it allows me to schedule and queue up clients for investment seminars. Cons There is nothing I can dislike about WaitWell. Review Source Response from WaitWell January 2, 2024 We greatly appreciate your positive comments! LS Leonard S. Practice Manager Hospital & Health Care Used the software for: 1-2 years ### "WaitWell was the right choice" September 17, 2021 5.0 Pros This product is so easy to use and they are on top of the implementation process. Cons We didn't purchase enough text messages to start and that was rectified real fast. Reason for choosing WaitWell WaitWell came with a great recommendation and it has lived up to every word. Review Source Response from WaitWell September 22, 2021 Thanks for the positive review, Leonard. We are so happy that WaitWell has helped you to manage walk in patients at your busy medical practice. Thanks for the early support. AA Aniso A. Registry clerk Government Relations Used the software for: 6-12 months ### "Wait well is very helpful!" September 29, 2021 5.0 Pros I like how easy it is for people to be able to use it. Cons Sometimes older people don’t understand what it’s all about, but luckily we have people that are more than happy to help out. Review Source Response from WaitWell September 30, 2021 Thanks for your feedback, Aniso. Similar Products Featured ## Related categories [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Waitlist](https://www.capterra.com/waitlist-software/)[Visitor Management](https://www.capterra.com/visitor-management-software/)