# SuperOps Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SuperOps Software - reviews, pricing plans, popular comparisons to other IT Management products and more. Source: https://www.capterra.com/p/235300/SuperOpsai --- # SuperOps Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SuperOps ## What is SuperOps? SuperOps is an AI-powered, unified PSA-RMM platform designed to streamline operations for modern MSPs and IT Teams. By PSA and RMM functionalities, SuperOps enables MSPs to manage client assets, projects, and documentation from a single, intuitive interface.​ Key Features: PSA: Enhances client engagement and revenue growth through efficient service delivery.​ RMM: Facilitates effortless management of client assets with proactive monitoring tools.​ IT Documentation: Ensures critical information is organized and easily accessible.​ Project Management: Assists in efficiently handling large-scale projects by breaking them down into manageable milestones. SuperOps also offers seamless integrations with popular tools like TeamViewer, QuickBooks, Webroot, and Stripe, allowing MSPs and IT Teams to work with their preferred applications within the platform. ## What is SuperOps used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[IT Management](https://www.capterra.com/it-management-software/)[Remote Monitoring and Management](https://www.capterra.com/remote-monitoring-and-management-software/) Top alternative Featured Overall rating Based on 65 user reviews Reviews sentiment Positive 95% Neutral 3% Negative 2% Starting price $79 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SuperOps?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://superops.com/&name=SuperOps) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SuperOps 4.6 (65) VS. [4.1 (195)](https://www.capterra.com/p/13803/N-central/reviews/) Starting Price $79 Per User, Per Month Starting Price $1.75 Other Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (65) Ease Of Use 3.9 (195) Value For Money 4.4 (65) Value For Money 3.9 (183) Customer Service 4.8 (65) Customer Service 3.9 (185) ## SuperOps alternatives [4.3 (194)](https://www.capterra.com/p/163344/N-sight/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (217)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (148)](https://www.capterra.com/p/207618/Syncro/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/235300/SuperOpsai/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Patch Management 4.3 (42) 95.24% of 42 reviewers that rated this feature as important or highly important Install software updates and bug fixes remotely Remote Access/Control 4.6 (36) 100.00% of 36 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Server Monitoring 4.6 (28) 100.00% of 28 reviewers that rated this feature as important or highly important Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Support Ticket Management 4.8 (28) 100.00% of 28 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Real-Time Reporting 4.1 (27) 96.30% of 27 reviewers that rated this feature as important or highly important Active reporting of data and metrics Remote Monitoring & Management 4.7 (27) 96.30% of 27 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications SuperOps 45 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Set a time to deploy patches automatically Create, manage, and send invoices or bills to customers Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Maintenance and upkeep of physical and/or virtual devices Manage product specific documents in a categorized order A chronological record of actions or occurrences within a network, software, or process Specifically developed for the IT sector Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Identify and respond to unexpected problems or failures (ie. "negative events") Managing inventories and tracking changes to hardware and software configurations Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Observe and track the demand, usage, progress or quality of a system, product, or user Tracks and makes accessible data on the health of servers and other network components. Install software updates and bug fixes remotely A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Create, manage, and track policies and procedures within an organization Streamlining repetitive tasks and activities through automated and predefined workflows Plan and coordinate all the resources, costs and time needed to execute assignments Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Receive system updates as soon as any changes are made Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Set and monitor service level agreements to ensure timely response and resolution Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Create, manage and track all task activities and progression Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Log and record hours worked and costs spent to assist in billing and invoicing Take actions to troubleshoot issues for networks, devices, etc. Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (65) 4.4 Based on 65 reviews ## Pricing Value for money 4.4 (65) Free Trial Free Version Standar PSA $79.00 Per User,Per Month Standard RMM $99.00 Per User,Per Month Pro (Unified Basic) $129.00 Super (Unified Advanced) $159.00 Per User,Per Month Value for money 4.4 (65) 4.4 Based on 65 reviews ## Integrations [ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[ Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (65) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (65) 4.8 Based on 65 reviews ## User reviews Overall rating 4.6 Based on 65 reviews Filter by rating 5(44) 4(18) 3(2) 2(0) 1(1) Mentioned topic Sorted by most recent PR Peter R. IT Support Technician Information Technology and Services ### "SuperOps Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 2, 2025 Pros Streamlined our ticket system to include knowledge base and asset list all in one location. Which has assisted in the efficiency supporting our clients. Cons Often find I miss maintenance warning reports, which can lead to downtime responding to our clients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FS Filippos S. IT Information Technology and Services ### "Product in-progress" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 July 1, 2025 Been using SuperOps—decent tool, but definitely needs patience and a few workarounds. Overall 5/10 but I reckon this product will grow on me. Pros GUI for managing processes, library of pre-written scripts like uninstallers and lots more. You could customize your own ones too. Cons Search function for assets. Every column should be searchable to pinpoint exactly what you're looking for. The filter is wonky. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/) Expensive and too many features that went to waste, i.e unused. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing SuperOps Democratic choice by the colleagues as a team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CD Chris D. Owner Computer & Network Security ### "All-In-One MSP Solution!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2025 Outstanding! My experience with SuperOps has been amazing! SuperOps has allowed me to get my new MSP off the ground in just a few weeks. I've been able to onboard several clients since I implemented SuperOps with great success. Pros It's an all-in-one MSP Ticketing and business automation platform. I have really enjoyed setting it up, and it has allowed me to get my new MSP business off the ground in a short amount of time. Also, the support for SuperOps is absolutely fantastic! Cons What did I like least about SuperOps? I can think of nothing that I haven't liked. SuperOps has been simply amazing! Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) [Halo](https://www.capterra.com/p/171509/Halo/) Reasons for choosing SuperOps SuperOps had that best and easiest setup and had all of the features I wanted and needed right out of the box and right away. Working with SuperOps has been a breeze and my experience with the product and support has been outstanding! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Matt T. Director of IT and Systems Marketing and Advertising ### "Very pleased with SuperOps!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 30, 2025 Very positive experience so far —The price is right, the basic functionality is solid, and they keep adding more features. Excited to see how the product and platform develops! Pros Extremely streamlined and fast in both day-to-day usage, and when getting oriented/set up. Works very well with Macs compared to many competitors in the space. Cons • Mac agent remains Intel-only as of mid-2025. • When working on a system sometimes the sub-tab selections aren't remembered when flipping to another tab within the SuperOps interface itself (for example, if you're looking at a specific workstation's "Apps" section and then move over to a "Terminal" tab within the SuperOps UI, flipping back to the tab for the workstation will often return to the Summary section, rather than remaining on Apps.) Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) [Cove Data Protection](https://www.capterra.com/p/163343/Backup-and-Recovery/) [Take Control](https://www.capterra.com/p/242258/Take-Control/) N-Able's overall pricing continued to increase, but things like the Take Control feature never got less flakey over time. Alternatives considered [LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/) [Atera](https://www.capterra.com/p/144309/Atera/) [Action1](https://www.capterra.com/p/180609/Action1-RMM/) Reasons for choosing SuperOps Feature set when it came to Mac support was generally superior to other platforms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Technical Manager Information Technology and Services ### "User's review of SuperOps" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 30, 2025 Overall experience is quite good, laggy at times but makes up for it in features and the support team is quite helpful Pros The integrations with the other applications we use are seamless and the regularly improvements to the platform especially with Projects and being able to communicate directly from the project Cons Sometimes the interface is slow and takes time to load, when you have a couple of tabs open in the application it slows down and sometimes if you leave the page, text you would be inputting will be deleted Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) It was no longer supported in our country because of trade sanctions Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Tom S. Director Computer & Network Security ### "Great companion for MSP’s" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 30, 2025 Solid performer - and I like how features constantly get added. Since I joined, they seem quite open for product suggestions and ideas. Pros Ease of use - very easy to navigate through the pages, and I like how the tabbed functionality splits out clients. Cons Can be a little confusing to find the list of clients - so more accurate filtering would be good. Maybe a more detailed getting started guide. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) Ease of use, patch management and useful to share specific clients with team members. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Thomas S. CIO Wholesale ### "Almost completely perfect" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2025 Overall, we are very satisfied — I've never experienced support that responds this quickly. SuperOps is far superior to the major players Pros I like the pace of development with the product. They are making great strides all the time and have been doing so since I started working with SuperOps in 2022. They are responsive to new feature requests, and most of the time, the support is excellent. It's an almost complete system that meets most needs Cons Sometimes the pace of development can become a problem — they create so many new things that they occasionally don’t fully complete what they’ve previously started, which means some features don’t quite reach their full potential. Switched from [Naverisk](https://www.capterra.com/p/171182/Naverisk-RMM-PSA/) Many issues and promised features were never developed — we couldn’t rely on the system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CL Cristo L. Owner Computer & Network Security ### "It's well worth the cost for everything it offers. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 28, 2025 Overall, the experience has been pleasant where support have been able to correct any issues or questions no matter the time, I chat with someone or submit a ticket which is great to have since we don't all work during business hours. Pros It's pricing seems reasonable and no contract. When it comes to the agreement it is very transparent. It is expensive if you have a very low number of agents but if you do have over 100 agents then the price is very reasonable. If you pay per agent, then you are stuck with a minimum amount and with a contract. Cons It is not mobile friendly especially for the client who might be on the road and always on their mobile device, making a payment to a sent invoice is almost impossible. There are other features that can use some improvement, but they have the option to request these features or upgrades and they seem to work on it, just not fast enough it feels. Example, you can send invoice one time but there is no reminder invoice template to remind the client their invoice is due or late. Ai for me still seems a bit useless at the time of reviewing this. I want it to perform certain tasks like create scripts or perform certain functions based on a ticket not only reword the tickets verbiage which looks like a robot wrote it. There is no tone and usually doesn't provide accurate information. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) They required a contract and Enterprise version of their product simply to have a BAA agreement in place while others simply provide this without any strings attached. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reasons for choosing SuperOps I had them before they were bought by Kaseya and was advised they changed their contract method, so it is not 3 years and lowered the agent price, but they still want a minimum number of agents for at least an annual contract which would have been more since the PSA is not included. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Nacho D. CEO Information Technology and Services ### "Loving the Simplicity and Power of SuperOps" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2025 Working with SuperOps has been a game-changer in how we manage and deliver IT services. From day one, the platform impressed me with its clean interface, intuitive workflows, and powerful automation capabilities. Balance between simplicity and depth—you get robust functionality without the usual complexity. The onboarding was smooth, the support team is responsive, and the product continues to evolve in meaningful ways. Pros I’ve worked with many platforms, but few have impressed me as much as SuperOps. What truly sets it apart is its thoughtful design and relentless focus on user experience. Every feature feels like it was built with the technician in mind—intuitive, efficient, and genuinely helpful. Cons No platform is perfect. If I had to point out one area for improvement, it would be the limited customization options in certain modules. As someone who values flexibility and tailored workflows Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) [Atera](https://www.capterra.com/p/144309/Atera/) [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) After evaluating several platforms, I made the switch to SuperOps because I was looking for a solution that could truly support a modern, agile MSP environment. Our previous tools were functional, but they lacked the integration, automation, and user experience we needed to scale efficiently. SuperOps stood out for its clean design, intuitive workflows, and rapid innovation cycle. It wasn’t just about replacing a tool—it was about finding a partner that aligns with our vision for service excellence and operational maturity. Alternatives considered [Syncro](https://www.capterra.com/p/207618/Syncro/) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) [Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reasons for choosing SuperOps When evaluating MSP platforms, we took a close look at NinjaOne, Pulseway, and SuperOps. Each has its strengths, but ultimately, SuperOps stood out for a few key reasons: Unified Platform Experience SuperOps offers a truly integrated PSA + RMM solution, built from the ground up—not stitched together. This results in a smoother, more cohesive experience for our team. Modern, Intuitive UI Compared to the more traditional interfaces of NinjaOne and Pulseway, SuperOps feels modern, clean, and easy to navigate. This significantly reduced onboarding time and boosted team adoption. Automation and Customization SuperOps provides powerful automation tools and flexible workflows that allowed us to tailor the platform to our exact needs—something we found more limited in the alternatives. Customer-Centric Development The SuperOps team is incredibly responsive to feedback. Their roadmap is transparent, and they move fast. We felt like partners, not just customers. Cost-Effectiveness While all three platforms are competitive, SuperOps offered the best value for the feature set we needed—without compromising on quality or support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EK Edin K. System Analyst Information Technology and Services ### "SuperOps is a must try!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 27, 2025 All in all, awesome product. Always adding features. Reliable agent. Definitely makes a helpdesk job easier. Pros Very quick and helpful support. Having the ability to push script to managed computers makes device management easy. Cons AI is for advanced license only. Tickets have to be manually approved. Ticket automation can use more customizability Switched from [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) needed full RMM product to complement Intune Alternatives considered [Syncro](https://www.capterra.com/p/207618/Syncro/) Reasons for choosing SuperOps available on pax 8 platform. license information gets moved over automatically. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Andrew S. President Information Technology and Services ### "A breath of fresh air versus where we came from!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2025 Love it! They are always friendly to deal with, the product is continuously innovated, and the platform is easy to use! Pros Reliable, dependable RMM&PSA. Updated frequently, both with feedback from MSP users and internal development. Easy access to support personnel, who are always friendly and courteous to us. Cons Lack of MDM Management, and more Mac/Linux functionality. Mobile app, better notification options (for those on the go), and more integrations with other MSP Channel Vendors (Blackpoint, Proofpoint, etc.) Alternatives considered [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) [Jira](https://www.capterra.com/p/19319/JIRA/) [HaloPSA](https://www.capterra.com/p/20971/HaloPSA/) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) [SYNCHRO](https://www.capterra.com/p/35289/Synchro/) Reasons for choosing SuperOps Ease of use and time to get running were the two main ones. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Chase W. IT Administrator Information Technology and Services ### "Innovative and Rapid, yet Fully-Supported and Realized Development" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 27, 2025 We had a fantastic onboarding experience. The account manager really cared about our success moving to this new platform for our RMM and ticketing needs, and we had countless onboarding sessions with a SuperOps engineer to discuss our particular needs and put them in action. Support is quick and helpful, and I'm finding new ways to use SuperOps every day! It can do a lot more than they even advertise, especially with all of their automations and API. But it is also great right out of the box with default settings and features, so it is a win-win for everyone really. Pros SuperOps is constantly adding new, innovative features. They definitely look forward to the future, which is super important to think about in the MSP space. The platform is quickly getting better and better, with commonly requested features actually getting added fairly quickly. And these features are debugged and ready to go. Other platforms may "release" new "features", but they never work as intended. SuperOps' features really do! Cons I would love some more documentation from SuperOps. They develop quite quickly and everything works pretty well right off the bat, but if they could explain some of the configuration settings in more depth and show you more ways on how to use the platform, that would be really nice. Still, I've gotten by just fine with the documentation they do have in combination with their support team. Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Cost was much better with SuperOps, and SuperOps included a PSA/Ticketing system, which we wanted to start using. N-Sight did not offer a free PSA. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/) Reasons for choosing SuperOps SuperOps was more reliable and less gimmicky. Atera had interesting AI features, but none of them worked very well and weren't useful as compared to SuperOps. Ticketing also was much smoother with auto-generated email ticketing. Atera did the same, but it created lots of duplicate tickets based on replies or forwards, and SuperOps handles those much better and has a better chance at organizing those emails and attaching them to the correct tickets. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SJ Said J. VP of Support Information Technology and Services ### "Warning: May Cause Increased Productivity :)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2025 Excellent. Support is fast and on point. New features they add every month, really do help our team to do our job better. Example: they recently added a Knowledge Base, and somehow built it exactly the way we needed. Sure, other tools had KBs forever, but SuperOps brought it to the party with AI baked in. Every article gets an AI-generated summary, which is both cool and practical. Pros I tested 15 RMM/PSA platforms, so you don’t have to. Most of them felt like mismatched puzzle pieces duct taped together. Then came SuperOps, the first platform that actually gets what a unified solution should be. It’s like someone finally read an MSP’s mind and built something modern, smooth, and not held together by old era ticketing systems. (Looking at you, Atera and Syncro.) SuperOps’ ticketing feels like it was designed this decade. Everything talks to each other, nothing fights back, and our workflow isn’t crying in a corner anymore. We’re actually enjoying our tools now, which feels weird, but in a good way. Cons The invoicing module in SuperOps is somewhat limited. One key feature that's currently missing is the ability to summarize hours spent per client or project directly on the invoice, which is important for clear and professional billing. The good news? The SuperOps team knows this and is already working on it. Fingers crossed it drops soon. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) We were stuck using two tools that felt like they were never meant to talk to each other. Ticketing and device management didn’t play nice, and even basic tasks felt like a mini escape room, too many clicks, not enough logic. Worse, features were rolled out without asking MSPs what we actually needed. It felt like they built things for themselves and expected us to adjust our entire workflow to fit their vision. No collaboration, no common sense. We needed a platform that actually listens and makes our lives easier, so we moved on. Alternatives considered [Freshservice](https://www.capterra.com/p/132997/Freshservice/) [Jira](https://www.capterra.com/p/19319/JIRA/) [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) [Syncro](https://www.capterra.com/p/207618/Syncro/) [InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) Reasons for choosing SuperOps We kicked the tires on a bunch of other solutions, but each one had a dealbreaker. Some were missing key features we rely on, others had price tags that made us choke on our coffee. A few had interfaces that looked like they were designed in Windows XP, and some didn’t support the hardware we actually use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Justin G. IT Specialist Wine and Spirits ### "Incredible RMM! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 27, 2025 We demoed several RMMs and SuperOps blew the competition away. The level of detail in the reporting, alert remediation, and device management is what sold us. We booked a demo for a week and got met a few times with our rep and an engineer. They helped show us the power of SuperOps and configured it to best fit our needs. We are overall very happy so far. Pros There is so much customization with SuperOps. Custom alerts, custom dashboards, custom widgets. You can tailor your experience exactly how you want it. Cons There is a fairly steep learning curve because SuperOps is incredibly detailed. Luckily the support while onboarding the product is incredible. Currently lacking an MDM solution. I'm told this feature is coming soon. Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) SuperOps has everything NinjaOne had, but everything worked a little better. The UI isn't quite as fluid, but that's the learning curve. SuperOps was cheaper than the competition as well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Ben M. Senior Services Technician Information Technology and Services ### "Impressive for a young platform." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2025 Very positive. The improvements over our previous platform (Syncro) far outweigh any "holes" we've encountered. Pros Constant, active development that is plainly visible to its users. On-demand support is available through an integrated chat system. There is also a public forum where suggestions and requests can be posted and voted on by the community, allowing them to see where they should prioritize development, and they do. Cons Occasionally, I come across areas where more development is needed, but this is to be expected from a young platform. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) Primarily, the ticketing system in Syncro was inefficient to use. Their app was also completely useless. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MI Matt I. VP of IT Banking ### "SuperOps is Super" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2025 It is a very nice platform. It is fairly easy to integrate third party apps with the API. It is nice to have most everything in one spot. Pros Everything works well and reliably. The website is very responsive. Support is some of the best in the business. The support staff are very knowledgeable. Even using the AI chatbot Fin during after hours, it is pretty darn good. They develop features fast. Cons The UI is the very consistent. Sometimes it feels like two different development teams are working without any collaboration. Take for instance the new knowledge base. It is a totally different layout than the IT documentation. Custom fields drives me nuts. Some things have rich text fields, some do not. Some have URL fields, the ones I need do not. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Shallon B. CEO Information Technology and Services ### "Satisfied with an actively developed solution." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 27, 2025 It has served us well, and as we grow into using more and more of the features included, we find that as fast as we realize there is something missing or could be better, they are actively rolling those things out and well. Pros The commitment that the developers have to making a solid solution. While not everything is 100% polished when we started using it. One year later we have seen a lot of things refined and added. Cons Some things are not quite polished and while this is a con, they still have a clear roadmap of how they are fixing these things or making them better. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) Syncro stopped offering their services in my country. I would not have initially chosen to move, but looking back it was one of the best things that we did that year. Alternatives considered [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/) [Atera](https://www.capterra.com/p/144309/Atera/) [Acronis Cyber Protect Cloud](https://www.capterra.com/p/204559/Acronis-Cyber-Protect-Cloud/) [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Reasons for choosing SuperOps Superops offered a cleaner and more modern approach to serving in this space. While not as polished in some areas, their overall solution brough everything together in a more meaningful way. It also showed promise and with some refinement to come along the way, it was a clear choice for us. I ran trials of all the other options, spent hours testing, hours on the phone with sales staff and SuperOps ultimately won because the showed commitment in actively developing a solution that works. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DG David G. Owner Information Technology and Services ### "Imperfect like everyone else, but solid for MRR-Heave MSPs" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 27, 2025 Overall it has been good. If you are savvy in systems, and not afraid of live chat support (AI first, however) or clearing browser cookies, SuperOps is a solid choice. It has also trained me to be better at business than I was on the old platform. Pros It's unified, which is where I came from. It has many features that we use, and the number one reason is that I could do ACH with Stripe. My former platform never allowed that, they force you into Worldpay. It also has a fairly updated, while quirky, interface. Cons I don't love the chat-only support model. It can be fairly asynchronous, meaning if we don't fix the issue on chat, it might be a few days before we fix it or it might even fall by the wayside. The AI component is a bit overhyped, and that we have to pay extra for AI credits isn't great. I also don't like that I can't have a license for my Business Administrator that is just PSA. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) Stagnant development, ACH with Stripe support Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/) Reasons for choosing SuperOps Most complete feature set, came with a discount Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Jenn H. Service Manager Computer Software ### "SuperOps - An Honest Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 27, 2025 The support team is quick to attend your concerns and overall, I would say it has been a great experience. Pros It is extremely easy to learn how to use. The GUI Interface is eye catching and the customizable dashboard is very handy. Cons There were features that were promised to us that have not been implemented yet. We have been working with the back end team to see whether or not they will be included on the roadmap for the future. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) Too many issues with the patch management system on the previous RMM. Also, SuperOps offers more features in one solution. Alternatives considered [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Reasons for choosing SuperOps SuperOps had more features built into one package. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Jean-Francois G. Technicien en informatique Government Administration ### "Very recommanded RMM" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2025 Pretty great experience. Everything is very stable and responsive. The support response time is very quick and they really care about your experience Pros It include everything (Tickets, remote control/support, Software management...). The interface is pretty great with a tabs navigation Cons Can't deploy ad-hoc software, we need to create a policy and put computer in that policy. But, the team say it's something on their plans Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing SuperOps It's the best price for the number of integrated features. The Interface Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Joseph S. System Administrator Information Technology and Services ### "SuperOps sets the MSP standard" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2025 We moved off of another MSP and onto SuperOps over a year ago and I love it. No over-saturation of 'our service can do this, that, everything' and more focus on the tools and ticketing system that are the primary tools needed to better help our clients. Pros Workflow and efficiency. I can juggle 3-5 tickets at a time for remote sessions without confusion. Widgets customize my home view and the chat system implementation has really helped day to day productivity. Cons Invoicing could be streamlined a little more. Adding items/labor charges has to be done one by one. Sometimes you have to save the invoice changes between every line instead of bulk adding different items. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) Syncro had ballooned into way too many items in a client's management panel, and we started having issues with the service being down, not taking invoice payments correctly and the general lack of a road map during the time we used it resulted in a need for a new service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Jon B. Operations Management Consulting ### "Great modern RMM/PSA platform!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 27, 2025 Pros The modern interface is a breath of fresh air compared to outdated legacy PSA/RMM's. The support has been responsive, and the product itself is basically ready to use/build on from day 1, at least for us it has been a game changer. Cons The tab interface takes some getting used to, and there are some minor nuances to navigate but overall, it's a really solid product. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/) [HaloPSA](https://www.capterra.com/p/20971/HaloPSA/) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) We were consolidating our stack, and wanted an all-in-one modern platform and SuperOps fit the bill. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PD Patrick D. CEO Computer & Network Security ### "Promising Platform Backed by Exceptional Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2025 Certain UI/UX elements can be clunky, and deeper integrations or automation options are still catching up to industry expectations. However, the team is receptive to feedback and rolls out updates frequently. Pros The Support Team and the Community stand out as the strongest aspects of SuperOps. The support team is responsive, knowledgeable, and genuinely committed to helping resolve issues quickly. Additionally, the growing community around the platform provides valuable insights, workarounds, and best practices that help MSPs like ours succeed. Cons My overall experience with SuperOps has been positive and encouraging. The platform is clearly built with MSPs in mind, and its roadmap reflects a strong commitment to continuous improvement. Although there are areas that need refinement, the solid foundation, active development, and excellent support make SuperOps a promising tool for growing IT service providers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PR Paul R. COO Information Technology and Services ### "SuperOps - very good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 27, 2025 Very good. Support (when needed) is quick. I cannot really fault anything. As soon as you get used to the tabbed browsing its excellent. Pros The scripting and patching is really good. Also, the contracts management in the PSA is better than every other companies that we have tried. It caters for every possible way of charging the customer. Cons The only thing we miss from our last RMM is the 'Online' status of a device being updated near instantaneous. With SuperOps it can take a few minutes. Switched from [Naverisk](https://www.capterra.com/p/171182/Naverisk-RMM-PSA/) Needed the billing module in SuperOps. Naverisk just didn't have what we needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Andrei C. IT Support Engineer Computer Software ### "Very good Ticketing System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 27, 2025 Very good. Nothing is perfect in this life but overall very good. Transferring files on ISL is a pain but works well on Splashtop. Pros Layout, functionalities, it's easy to use. The new function knowledge base is extremely useful, make life easy, also I like the Documentation new function, having everything in one please and not keeping in the customer folders on SharePoint is much better. Cons When opening tabs like Clients is automatically default Quotes tab that I have to access it first time and every time I need to choose clients to access clients list... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Popular comparisons [N-central vs SuperOps](https://www.capterra.com/compare/13803-235300/N-central-vs-SuperOpsai)[N-sight RMM vs SuperOps](https://www.capterra.com/compare/163344-235300/N-sight-vs-SuperOpsai) [Atera vs SuperOps](https://www.capterra.com/compare/144309-235300/Atera-vs-SuperOpsai)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)