# Page 9 | Procare Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Procare Solutions the right School Management solution for you? Explore 2749 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/23486/Procare-Child-Care-Management/reviews --- Procare Solutions 4.6 (2749) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 9 - Reviews of Procare Solutions ## Showing most helpful reviews Showing 201-225 of 2749 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LC Lynn C. Administrative Assistant Child Day Care Services Used the software for: 6-12 months ### "ProCare review" August 25, 2025 5.0 Good Experience, the online version and app are great and work together in a good way. Please continue to send new features! Pros They listen - always adding new features! And in a very timely manner as well as the communication that comes with it. Cons Would like to be able to create more customized reports or at least an easy quick way to create a custom report. Review Source DR Dawne R. Director Child Day Care Services Used the software for: 1-2 years ### "Procare...the best in the business!" October 8, 2024 5.0 Our overall experience with Procare has been very good. We are amazed at what their system offers and for the most part how easy it is to navigate. Pros Procare has many attributes that help to make our facility run smoothly, however, the top 2 things that set it apart is when I have a question with the software I am always able to get an answer quickly. I use the chat feature A LOT and I have never waited more than 15 minutes. It is quick and allows me to figure it out quickly. They also listen to you. When you give them feedback about things you want included that they do not yet have or if something needs to be adjusted in their system, they listen. They are constantly releasing new updates and at least 3 have been items that I had asked for. Cons They have many training videos, but I wish they had question-and-answer sessions with a live person for each of the items on the site. I know this would be difficult because of the sheer number of items they offer, however, at one point this happened because I was the only one who had signed up for a training session, and due to this, the leader unmuted us and allowed us to ask questions as he walked us through the training...it was so helpful! Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions We had an initial meeting with Procare and was so impressed with all they offered and the information presented, once we saw other options we felt Procare offered more for less. Review Source sJ sarah J. owner Child Day Care Services Used the software for: 2+ years ### "pro care is way to go" April 21, 2025 5.0 good pro care is easy customer server always answer your question with hosting session Pros so easy to use i use it in my center parents luv it and we do too Cons no option for credit card fees on the parents side so for example if i have parents who pay by credit card i have to pay the fees not the parents bec there is no option for them to pay it Review Source AS Amy S. CEO Child Day Care Services Used the software for: 2+ years ### "Helpful and easy to use!" April 25, 2025 5.0 Procare makes our day smoother and keeps parents in the loop. It’s been really helpful for our team. Pros It's easy to use and helps us keep track of kids, billing, and messages to parents all in one place. Cons The mobile app can sometimes be a little slow or glitch when uploading photos or switching between screens, but it’s usually fixed fast. Review Source JB Joyce B. Administrator Child Day Care Services Used the software for: 2+ years ### "Happy customer for over 20 years!" October 7, 2024 4.0 As I have said, I have been a very happy customer for over 20 years! I find Procare to be helpful and supportive. I find the reports and data management to be far superior to other products I have used. So much so, I convinced my current employer to switch to ProCare. While I am looking forward to some advancement in the parent messaging/notification engagement I am a very happy customer. Pros I have been using ProCare Solutions for over 20 years now. Since the very beginning the customer support has been excellent. The team is always there to guide you and direct you. They are very friendly and patient with me as I am not always that tech savvy! They respond quickly and have always taken our suggestions and tried to support what our needs are. Cons When we first began with ProCare, there was no parent interface other than billing and email capabilities. For that matter no program had parent interface back then. With time Procare has added a parent portal, although I feel that it still needs to be made a bit more user friendly. Jumping between desktop version and engagement can be cumbersome. Overall, the parent portal works, I just feel it could be made more inclusive to the rest of the program especially with billing and payments. Switched from [brightwheel](https://www.capterra.com/p/144060/brightwheel/) My husband and I had been ProCare users for many years. We sold our business and the new owners use bright wheel. When I returned to run the school for them, I had them switch back to ProCare Review Source DP Debbie P. Executive Director Child Day Care Services Used the software for: 2+ years ### "Procare pros and cons" April 22, 2025 3.0 It would be an excellent program if we didn't have to reconcile accounts. It really is an awful inconvenience for adminsitrative staff. Pros I love the fact that parents can pay on-line with a credit/debit card. In the past parents paid in cash and having money on-site always made me nervous. Cons Each week we have to reconcile parent accounts which is a big hassle. Lots of times it won't come to our attention until a parent complains about their account not being up-dated. It has gotten easier with the payment reconcile button that was installed recently, but we then have to report the changes to our finance department which is a difficult process. Review Source LM Lari M. Program Coordinator Education Management Used the software for: 6-12 months ### "An all in one usable, workable solution." October 4, 2024 5.0 We are a 200+ student school that has been in business for over 40 years. We have tried several registration, contact management and accounting software’s in the past. Procare desktop combined with the engagement app for teachers/parents is the only one that has been able to help us streamline our registration, payment and communication processes all in one place. They have been responsive in answering questions and creating solutions to new hurdles. Our office staff is happy with the flexible data processing, our teachers were able to utilize the app easily from day one and our parents are relieved to finally have the ease of access to communication, daily updates and billing that they expect in this day and age. Procare came highly recommended and for good reason. Pros The overall ability to handle all aspects of running our school in once place. Coupled with the company's training and support have been unparalleled in our experience. Cons The terminology took some getting used to. The individuals tasked with training knew the software very well and sometimes spoke above my level of understanding. However, clarification was always offered and I have never been left with an unanswered question. Alternatives considered [ChildPilot](https://www.capterra.com/p/181289/ChildPilot/) Reason for choosing Procare Solutions This software has a strong history and could provide an option for all components of running our school. Switched from [Smartcare](https://www.capterra.com/p/141292/SmartCare/) Too many glitches. Continuously did not function correctly for us. Review Source IS Isabel S. Director Child Day Care Services Used the software for: 2+ years ### "ProCare is for you!" October 4, 2024 5.0 I love Procare! 5 + years ago when we were looking at to go from all paper to digital for our administrative and teaching needs, we started to research all the companies providing a single program digital service. Many centers in our area were using a mish mosh of multiple programs to cover what they needed. That was not an option for us. We chose ProCare. It had everything we needed from daily updates for parents to payroll and billing to lesson planning and child assessments. A "1 stop shop" so to speak. We love that this program is easy to use and the customer service is phenomenal. We made the right choice in deciding to use Procare. Pros \- Everything we need comes from 1 supplier. - It is affordable - The program is easy to use for everyone. - Parents love the contactless sign in and out option Cons \- When Procare has updates to their program we often have glitches that we have to work through, but Customer service is awesome and helps us work through any issues Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Reason for choosing Procare Solutions Procare offered better solutions. We needed a program that integrated administration and record keeping, billing and payment options, record keeping, lesson planning and assessment, and communication all in a format that was easy to customize and use for administration, faculty and parents. We found that with Procare. Review Source SC Sean C. Assistant Center Director Education Management Used the software for: 6-12 months ### "Highly Recommend!" August 26, 2025 5.0 Pros Thr Customer Support Team is wonderful and allows for wonderful management for my entire building with ease. I am able to communicate everything O need to to the families with no hassle at all! Cons The only issue I could see as a negative cor ProCare is that I personally don't have total access to control our ProCare as thats held by the higher management in our partnership. Review Source LP Laura P. Owner Child Day Care Services Used the software for: 2+ years ### "Lifetime User!" November 8, 2024 5.0 I love Procare and have been using this software for over 20 years. This software has evolved over time, and the recent updates and additional functions keep us up to date. Pros Procare Solutions provides all the features and functions you need to improve your daily operations. We have found the user interface to be exceptionally intuitive, so it was easy to train new staff. We also love the seamless integration with our existing systems. All in all, Procare Solutions delivers on its promise to make daily operations run smoothly and efficiently. Cons Overall, the system works well for me, but I did have some occasional delays, such as some minor delays with the program not loading. However, the technical issues are resolved quickly by the help desk, so that wasn't a huge problem. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Procare Solutions offers an extensive suite of features for our day-to-day operations and more features are available to be implemented later. Review Source VR Verified Reviewer Team Lead Child Day Care Services Used the software for: 1-2 years ### "It is awesome and so efficient." May 19, 2025 4.0 It has been a great experience its made everything so much easier at my daycare center. Its a great the more we learn about it the more we like it. Pros I love how efficient it is. so much easier to keep track of billing and attendance also with parent communication Cons I don't dislike anything I really really like everything about it. I have nothing bad to say about it at all Review Source MW Mollie W. Director Child Day Care Services Used the software for: 1-2 years ### "Highly recommend this program for child care centers!" February 10, 2025 5.0 As a director of a center, I have really enjoyed the program. My favorite part is the billing and sending mass messages to families! Pros It is so easy to navigate! I've used it for our preschool center for 2 years now and I am highly satisfied! Cons It's a lot to learn but VERY worth it to put in the time! Review Source SS Samantha S. Co-Director Child Day Care Services Used the software for: 6-12 months ### "Procare Review" February 10, 2025 5.0 Has been a great experience, a lot of information to take in, in the beginning, but after using it for a while it has been a great tool. Pros It is a great source of information, I really like all the different reports you can print to keep track of things. Cons There are so many different features to Procare that it can get confusing with which feature you are looking for. Review Source AG Andrea G. Owner Child Day Care Services Used the software for: 2+ years ### "Simple, yet Robust Software" November 8, 2024 5.0 Switching to ProCare has been a game changer for my centers, saving our admins about 8-10 hours a week of paperwork. Pros Aside from the amazing features to run our program smoothly, ProCare is extremely user friendly. If we do have a question, support gets back to us right away. Cons I wish there were more merchant service company options. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions SWHD recommended, so we tried it, and love it! Review Source AM Amy M. Director Child Day Care Services Used the software for: 2+ years ### "Great software" March 8, 2025 4.0 Mostly positive experience and would definitely recommend. Pros It is convenient, easy to use and has a lot of features i need Cons It has qlitched several times on my desktop and i have to uninstall and then reinstall the program. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Ease of use, programs needed, great reviews, and price Review Source NF Nicole F. Bookkeeper Child Day Care Services Used the software for: 2+ years ### "Procare Review" November 12, 2024 3.0 Okay. Like I said, the accounting aspect is sub-par. The best part is how the payments link automatically to the payers' accounts. Pros The best thing about Procare is that the payments link into the software. Cons The accounting aspect is sub-par. You can't change the reports to suit your own needs. The reports supplied don't have all the necessary info (totals and such). Not compatible with MACs. You are unable to see how they calculate AR, which never seems to tie out to anything. There are a lot of issues with the accounting/reporting side of Procare. A lot of items need to be updated and more cloud based like Quickbooks Switched from [Quicken](https://www.capterra.com/p/151854/Quicken/) Quicken was old and Procare was better at the time. Plus the payments link automatically. Review Source SW Sabrina W. Owner Child Day Care Services Used the software for: 2+ years ### "We prefer ProCare!" November 21, 2024 5.0 I had used ProCare in previous jobs but never before as an owner - the transition to not being able to rely on administrative support was difficult, but ProCare's team made the process easy related to using ProCare. Everyone I worked with was pleasant and helpful, and I felt safe and supported asking questions. As a small business owner, it's great to feel like I still have the support of people who are experts with this product and not have to pay someone extra for that support. Pros ProCare is easy to use for beginners but also provides opportunities for more detailed, advanced utilization as you grow with the system. Being able to utilize one platform for parent communication, child managment, billing/tuition collection, and employee management is a time and money saver. The price is excellent for all the services ProCare provides. Cons It would be nice if we could customize the color scheme/fonts on the platform to be more visually appealing or match our company brand. Alternatives considered [LineLeader by ChildcareCRM](https://www.capterra.com/p/129630/Child-Care-CRM/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions ProCare just had a more user friendly interface for both the admin tasks and the parent portal, plus the cost was lower. Win-win! Review Source CM Cheisa M. Owner and Lead Teacher Child Day Care Services Used the software for: 2+ years ### "Procare usage " October 4, 2024 4.0 Love it. I have had Procare for the past 4 years. Not going to leave or change products Pros The ease of using the app. I’m able to reach parents and the parents can communicate with me through the app. Not get lost as a text message would. Cons When they shut down and I can’t share the moments with parents. Procare is part of my selling process when I interview clients for the daycare. If it doesn’t work for the day, I do have parents who get concerned Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions The pricing and the ease of the use. My husband did the research first and we went from there Review Source JS Jill S. Director Child Day Care Services Used the software for: 2+ years ### "Overall we enjoy Procare!" October 4, 2024 4.0 We originally had the desktop version, but were looking for a product that also had the parent interaction. We tried another program with both and did not like it. We tried Procare online and although there are a few things I would like to change, I enjoy the app and see a bunch of potential. Pros I like the ability to be under one platform that functions well for both parent engagement and the management side of things. I enjoy the quick response when we have a question and the troubleshooting that Procare offers to help a situation. Overall the program is very easy to use. Cons I wish some of the suggestions that are coming would happen sooner/quicker. While I recognize things take time to build in the app, there are some features that I think would greatly help Procare and they are just waiting to be implemented. Switched from [brightwheel](https://www.capterra.com/p/144060/brightwheel/) We wanted all our systems merged into one umbrella product. We didn't like all aspects of Brightwheel, but liked Procare Desktop. We combined all systems under Procare online. Review Source FP Fiona P. AD Education Management Used the software for: 2+ years ### "user friendly " April 23, 2025 4.0 good, helpful IT team. I like how the font is clear and its easy to figure out navigation, its very user friendly. they system logs me out and I have to log in frequently. I do wish I could customize searches easier Cons they system logs me out and I have to log in frequently. I do wish i could customize searches easier Review Source CR Chelsey R. Director of Early Learning Child Day Care Services Used the software for: 1-2 years ### "Great System; needs some glitches fixed" October 7, 2024 4.0 Overall, they have seemed to be available for when we send in feedback or need assistance. Pros It is a great way to connect school with the families. We like that children can be individually tagged so you can group them in various ways such as messaging. We also like how parents can view their child's day. Cons The system does have some quarks. It seems to be slower than other programs we have used. Sometimes the system is down and parents are unable to sign in or receive messages/updates throughout the day. We would like to be able to use a laptop (desktop) to be able to use for a sign in kiosk. Some things we can do on the iPads are not accessible on the desktop and vice versa. One thing that is not working right now is signing incident reports. There seems to be a glitch in the system when we submit for a parent to sign and it will not go through after the parent has signed. Switched from [brightwheel](https://www.capterra.com/p/144060/brightwheel/) We switched from Brightwheel to Procare because the price was cheaper. Review Source KP Kim P. Executive Director Child Day Care Services Used the software for: 1-2 years ### "From No experience to Pro experienced " March 10, 2025 4.0 It's been a good experience. We started a daycare with absolutely no experience, and this has made so many things easier for us! Pros Seemless handling of our center. I love that it handles the billing/receiving for us as well as gives us the ability to communicate with parents 24/7 for all to see. I love that it pairs with Gusto in order to handle payroll of our staff. Cons I feel like there are some things that could be more user-friendly, but I'm not in IT, so I can't really say. It may also just be an issue of my knowledge of the software. I do like that you can submit recommendations for upgrades. Review Source AM Angel M. Lead Teacher Child Day Care Services Used the software for: 2+ years ### "Lead Teacher/Director" April 20, 2025 4.0 Overall is a great program that is easy to learn and function the different things like pictures messages and things in general Pros The connect program easy to function and different ways that you can access it and transfer from different sites Cons That isnt doesnt sink everything from the desk top sucessfully sich as pictures phone numbers attendance Review Source LM Lexi M. Enrollment Supervisor and Admin. Assistant Child Day Care Services Used the software for: 2+ years ### "Blossom loves ProCare!" March 11, 2025 5.0 We love it! ProCare makes it easy to look up child birthdays, parent phone numbers, tuition balances, and check approved pick up people with only a few clicks. Pros We love the ease of inputting our family information and posting/processing tuition. It is so nice to have all of the information we need in one program, and it is an easy program to navigate. Cons We wish there were more options for printable reports. One example would be a weekly roster that would show which kids are absent. Another example would be a way to print all the children in our center's typical daily schedules. Review Source CB Charmaine B. School Director Child Day Care Services Used the software for: 6-12 months ### "Great to use!" April 22, 2025 5.0 My overall experience with Procare Solutions is that it is a great program to make sure that you keep your program organized. Pros What I most like about Procare Solutions is the ability to be able create various reports for different needs. Cons At this time I do not have any cons with the system. I am fairly new to it and I like what I've seen so far. Review Source