--- title: "Page 3 | Procare Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Procare Solutions the right Daycare solution for you? Explore 2809 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/23486/Procare-Child-Care-Management/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Procare Solutions 4.6 (2809) [View alternatives](https://www.capterra.com/p/23486/Procare-Child-Care-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Page 3 - Reviews of Procare Solutions ## Showing most helpful reviews Showing 51-75 of 2809 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Jen R. Assistant Director Child Day Care Services Used the software for: 2+ years ### "We love Procare!" April 16, 2026 4.0 It has been positive overall. I wish there was a way to edit messages that have been sent to parents. Sometimes you find a mistake after sending it and you can only trash it. Pros Ease of use- it is user friendly. I like the student management. It makes it easy to keep track of students and families. Cons There is not a way to edit the messages that teachers put out to the parents. The office has to trash the message if it's not up to par (grammar and spelling errors, etc.) The billing portion can be tricky- it frequently has glitches. Review Source BR Brenda R. Family Services Coordinator Child Day Care Services Used the software for: 2+ years ### "Tuition Express Credit Card Payment Issue" October 21, 2025 5.0 Pros I recently had a couple of issues with a parent making a credit card payment at the center. Customer support was available right away (wait time was very minimal) and they were able to help me fix the different problems with each payment. Cons When a parent is at the center wanting to make a credit card payment with Tuition Express there should be a place to confirm the amount is what they want to pay. My issue was the parent only wanted to pay part of the bill and I processed the full payment. I think it would be helpful to have a screen that says are you sure you want to pay this amount. Review Source JM Janelix M. Assistant Director Education Management Used the software for: 1-2 years ### "“All-in-One Solution"" April 29, 2026 5.0 Easy check-in/check-out Digital sign-in with PINs or contactless options speeds up arrival and dismissal while keeping records accurate. - Reporting & compliance It generates detailed reports that help with licensing requirements, audits, and general oversight. - Improves organization Many users say it reduces paperwork significantly and helps staff stay more organized across classrooms. Pros All-in-one system It combines attendance tracking, billing, family communication, and reporting in one platform, so you’re not juggling multiple tools. Cons Occasional system glitches, syncing issues between devices, and delays in customer support can create extra work and frustration for staff and families Review Source OG Olivia G. Teacher Child Day Care Services Used the software for: 6-12 months ### "My honest positive review, no complaints! :)" April 9, 2026 5.0 Very very satisfied overall. I was nervous at first about this transition but it has been great and easy to use. I’ve been able to actually teach others on the app! Pros I love that the app is very user friendly. It is easy to see what students are in in what room at a time. I can easily manage all students and submit an activity for them at the same time. It is easy to communicate with my parents and teachers. The home screen is very easy to get used to and be able to submit things. I’ve never needed any support with the app! It seems to be a good value for the money it costs each month! Very satisfied :) Cons I don’t have many complaints! My only real concern is that sometimes the app can be a bit slow and I have to wait a long write while trying to keep an eye on my kids for things to be submitted. Review Source TG Tamara G. Owner Child Day Care Services Used the software for: 2+ years ### "Customer service leaves something to be desired" October 21, 2025 2.0 The customer service is quite honestly terrible. I have never dealt with a company that you cannot get on the phone or via email to answer questions. Pros The app was easy to use. It was easy to navigate to the reports we needed. Parents like the app too. Cons Now that we have issues with our parents getting declined payments (even though they are on auto pay), I cannot get anyone on the phone or even to respond to emails. They are not responding to my parents either. Alternatives considered [ChildPilot](https://www.capterra.com/p/181289/ChildPilot/) Reason for choosing Procare Solutions Originally because the customer service was good. Now I regret that decision. Switched from [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Their customer service was not great and the reports feature was not good enough. Review Source PT Pamela T. Director Education Management Used the software for: 2+ years ### "We love Procare!" October 20, 2025 5.0 I love, love using the Procare software to be able to manage the childcare facility. From the beginning, the software was a breeze to use. Pros We love the ease of using Procare and using the APP. It makes communicating with parents much easier for our staff and parents. Parents think the Procare app is so "cool" to use. They enjoy the fact of being able to communicate with the daycare staff and to be able to sign their child in/out from their phone. Cons There's nothing I like least about using Procare for myself. However, teachers could use more training on how to use the software. Maybe offer webinars for teachers to learn to use the software. Review Source JC Jacqueline C. Lead infant teacher Child Day Care Services Used the software for: 2+ years ### "Procare review" April 29, 2026 5.0 Overall I've been using procare at my daycare center for almost 3 years now and before this center I worked at another who also used procare and I've always thought it was good to use Pros Easy to learn how to use, communication with parents through messages, helps track bottles throughout the day Cons Sometimes the app doesn't work or logs me out of it which can be time consuming sometimes if the password needs to be reset Review Source RD Robyn D. Director Child Day Care Services Used the software for: 1-2 years ### "Recommend ProCare" October 20, 2025 5.0 Pros Great value for your money. We love the features such as; messaging, digital attendance, and the wide variety of activity options (ouch reports, notes, meal, mood, nap, and much more). I love the dashboard that should student ratio per classroom. So far, ProCare has been user friendly and easy to use on the staff side as well as parent side. Cons There are a few bugs. When there are loading errors, it makes it more difficult for the parents to log in and access their account. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions We set up an appointment with ProCare and the sells team did a great job answering our questions and walking us through it step by step. Switched from [ClassDojo](https://www.capterra.com/p/124446/ClassDojo/) Curacubby was going under and lost us money. It was very expensive. We didn't like the transition from new owners. Dojo is what we used to message parents. Review Source MW MARGARET W. BKKR Education Management Used the software for: 2+ years ### "Procare Solution 2025 review" October 20, 2025 4.0 The system could be a bit more easier and parent friendly the internet is always an issue and the time difference with EST. Pros The service for both customer/parent is always helpful and the reps are always accommodating, the credit card options this year is great with the exception it should be spaces between 16 digits Visa/MV/Disc. That option should populated once you choose the card you are using, Amex should be different, this would help with typing the correct nmbr. I amd glad to see that you can change the amount parent are paying. Cons The issue with the credit card processing has become more overwhelming. The wait time for a customer service is always 60 or more minutes. When using the Procare connect solution it always refer you to speak to a rep, (tuition express cases) Review Source RD Ragan D. Preschool Teacher Child Day Care Services Used the software for: 1-2 years ### "ProCare Review" October 20, 2025 4.0 ProCare has made communication with parents a breeze. We are also sending out monthly newsletters which are easy to come up with. Attendance is made easier for parents and staff. Pros It makes Attendance and parent teacher communication easier. I also love the ease of sending out monthly newsletter to ensure everyone stays in the loop. Cons It takes some getting used to occasionally after every update. It also sings you out after every update. Switched from [brightwheel](https://www.capterra.com/p/144060/brightwheel/) ProCare offered more things that we needed. Newsletter was a big thing that the other company didn't offer. Review Source MO Maureen O. Owner-Operator Child Day Care Services Used the software for: 6-12 months ### "Procare Review " August 25, 2025 4.0 When I've had to call for help, the helpdesk folks are very kind and helpful. My issues have been resolved quickly. Pros The web-based platform looks great and is easy to use. I like that parents and teachers can easily check children in/out of school and individual classrooms. My teachers like how easy it is to upload lesson plans on to the platform, and how simple it is to take and upload photos of the children throughout the day. Parents love that they can see what the child is learning, evidence of that learning, and other events/activities of the day. Cons The 'back end' of the software is clunky and non-intuitive. Without extensive experience and training the admin side of the software is not easy to use. It can be extremely frustrating to update. Parents often have trouble updating their children's information on their user interface independently of admin. Review Source BP Billy P. owner Child Day Care Services Used the software for: 1-2 years ### "Procare Makes Daily Operations Easier, but Could Add Key Features" August 30, 2025 4.0 Procare has been a huge help for our childcare center. It simplifies daily operations—attendance, billing, and parent communication are all in one place. The system is user-friendly, and their support team is responsive whenever we need help. One area I’d love to see improved is the ability to handle account adjustments more easily. Having better options to write off or charge off parent accounts directly in the online version would save a lot of time. I also wish I could update which bank account tuition payments go to without having to call and wait for the backend team to process the change (which usually takes 48+ hours). Overall, Procare is reliable and saves us time, but adding these features would make it even better for childcare centers. Pros All-in-one platform for attendance, billing, and parent communication User-friendly and easy to navigate Responsive and helpful support team Saves time on daily operations Cons Limited ability to write off or charge off parent accounts in the online version Changing bank account details for tuition deposits requires backend support and takes 48+ hours Review Source DW Dana W. Toddler Teacher Child Day Care Services Used the software for: 6-12 months ### "Great system but could use some updates" November 15, 2025 4.0 Overall I am happy with Procare. It is a beneficial system to communicate with parents and provide a daily report. There are some places that could use improvement but it is in general it works well for our classroom. Pros I like that it is easy to select activities for children to share with parents and guardians. Parents are easily able to send messages to the classroom as well to let teachers know if they will be late or if their child will not be in attendance that day. As a parent, I enjoy getting the email summary at the end of each day. Cons We have had a number of issues with connectivity. It's not a constant issue but does happen on occasion. As a teacher, I would prefer if there were a few more options when it comes to adding bathroom activities. It defaults to diaper and as a mixed classroom, I would like to be able to set some children to default to potty over diaper. It doesn't appear that the push notifications work well on Android as I have never gotten them for my child or my classroom on my phone but my child's notifications come through in the classroom iPad. Review Source JR Jill R. Office Manager Education Management Used the software for: 1-2 years ### "Procare Review" October 27, 2025 4.0 Overall, Procare is a great value for a small school while keeping attendance, billing and daily communications with our families. Pros Overall Procare is user friendly from a staff and family perspective. It is a great value for the money and customer support is a 5 star rating. Cons Our android use families have issues at times signing in/out their children. The teachers will occasionally have issues with formatting and sending newsletters. Review Source SK Sabrina K. Support teacher Child Day Care Services Used the software for: 2+ years ### "Procare teacher user" April 16, 2026 5.0 I enjoy using it. I would recommend any daycare center to get procare for their workers. Nice and friendly to use. Pros Child and parent management Easy to use student management Teacher communication Face to face is great Cons Sometimes won't load. I have not really had any problems with procare other than sometime is slow to load Review Source MW Marja W. Teacher Aide Child Day Care Services Used the software for: 1-2 years ### "Procare should be used in ALL day cares!" April 9, 2026 5.0 My experience has been extremely positive! The communication makes my job so much easier. We can send accomplishments to parents and give updates. Extremely positive. Pros Procare Solutions has been a very useful tool in my 2 years of working as a teacher aide! The app has been smooth when communicating with parents. It’s very straightforward and easy to use. I’d recommend it to all childcare centers! Cons Sometimes it takes a long time to send a video because of the data capacity. The longest it’s taken me has been 15 minutes. Review Source TB Tonya B. Preschool teachers Education Management Used the software for: 2+ years ### "ProCare soulutions" April 15, 2026 5.0 I’ve had nothing but positive to say about Procare. I would recommend this to anyone that needs to document care for children. Pros Works really well being able to reach parents and also keeps everything documented to refer back to in case you need to. Cons I don’t have any cons against the program that’s used. ProCare has worked very well for our needs on a daily bases. Review Source KG Karen G. Director Child Day Care Services Used the software for: 2+ years ### "Procare is the best program to use to manage your school" August 25, 2025 5.0 I have always liked using Procare verses other programs. Procare customer service is always available when you need them. It is easy to communicate with families and staff. I also love the learning section and being able to put in lesson plans. Pros This program has always been easy to navigate and understand. There are many different types of reports you can make for important data needed. We love having all of the students information easy to access. The parents love the communication through daily reports showing meals and naps, incident reports, and pictures throughout the day. Cons I am not a fan of the new messaging system with it going to two different places. We do not allow access to out teachers so it is not needed and makes us miss some of the messages. Switched from [Recruit CRM](https://www.capterra.com/p/174348/Recruit-CRM/) New school was using Procare. I had used it in the past at a different school, but they changed it to their corporate program. I always missed Procare. Review Source SF Stephanie F. Executive Secretary Child Day Care Services Used the software for: 1-2 years ### "Overall Very Satisfied" October 21, 2025 4.0 Overall, it has been great using Procare. The setup is very professional looking and it is easy to find what you are looking for. Pros Great customer support, easy to find what I am looking for, love being able to communicate with parents as office staff or teaching staff. Cons It would be great if we could customize the reports more, or even create our own that are specific to our centers needs. Another drawback is that we are not able to do patch payment entries for tuition payments. We are part of a university that requires all tuition payments to go through their payment system, so parents are unable to pay directly through Procare. It would be nice if there was a way for us to input all of the payments we receive without having to go through each one individually. Review Source SR Summer R. Lead Infant Teacher Child Day Care Services Used the software for: 1-2 years ### "Easy to Love, Hard to Leave" October 21, 2025 4.0 We have tried other applications and although there were pros to them, Procare had the most success amongst our staff. Pros Procare Solutions has a simplified layout that is organized and condensed to most important features. Fast communications and the ability to post information and update as necessary. Cons Procare Solutions unfortunately has bugs and glitches that are repetitive and crashes that can last hours Switched from [Slack](https://www.capterra.com/p/135003/Slack/)[Yoke (formerly CoPilot AI)](https://www.capterra.com/p/185258/yoke/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/) The above mentioned products were using way too much time to communicate anything. I’d rather not need to jump through hoops to get anything done. Review Source KK Kristen K. Assistant Teacher Child Day Care Services Used the software for: 1-2 years ### "Assistant teacher in Toddler class " April 9, 2026 5.0 My overall experience has been great using procare. Being my first time it us easy to use and get around the sight. Pros Its easy to use and an efficient way to communicate with families and teachers. The ease to send pictures and get emails. Cons It would be nice to be about to include a picture when doing an incident report instead of having to send report but when you want to send a picture you have to send itbin a private message Review Source KA Kristina A. Teacher front desk Child Day Care Services Used the software for: 6-12 months ### "Good system for center accountability.." June 2, 2026 4.0 Tasks and students are clearly defined, search bar is intuitive.. takes some practice toggling through task bar for daily parent chat and pictures, but easier with time.. Pros The overall management of both enrolled and in attendance at the center..easy for parents and staff to see by classroom, check in and out . Cons Parents' phones sometimes can't scan QR code, or access site while at front desk check in/out.. that may not be the app, though . Review Source SD Suzanne D. Director Child Day Care Services Used the software for: 1-2 years ### "Great option for anyone" April 11, 2026 5.0 It was easy and extremely helpful. When I started using this program - I was completely unaware of how to navigate through it. When I started learning - so much of it was easy. Pros The Customer support was always great. The reps took their time to help and were patient with answering my questions. Cons Nothing really. All of my interactions and use within this program were easy and intuitive. If problems arose - help was just a phone call away. Review Source MC Marci C. Director Child Day Care Services Used the software for: 1-2 years ### "Great alternative to Brightwheel" August 25, 2025 5.0 The experience has been great! I appreciate the customer support the most. They are quick responders! Pros I like the price, it is much cheaper than Brightwheel. Customer support has been excellent, that is actually the reason I chose them. I like the staff management module. Cons I accept check and online payments and charge different amounts based on how customers pay. I would like to be able to limit customers who signed up to pay by check to ONLY be able to pay by check, and not use the card payment function. Also, the filtering of students gets a little clunky. In the student module I can't filter by 2 options, like "kids who attend 2 days" and have "allergies." The filter returns "kids who attend 2 days" OR "kids who have allergies" which is a large data set of all the "kids who attend 2 days" OR kids who have "allergies." I need to filter for both, so I want to see "kids who attend 2 days and also have allergies," just the 2 day kids who have allergies. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Better customer service and pricing made me choose Procare Review Source KJ Krystel J. Teacher Education Management Used the software for: 1-2 years ### "ProCare Review " April 23, 2026 5.0 Great and very user friendly. Great messaging systems when communicating with parents and other staff members. Pros Child and parent management, user friendly, teacher communication, good for recognizing when kids have allergies Cons Videos look grainy and are hard to post. Can take multiple tries to post videos. Sometimes it posts pictures twice. App can be slow at times. Review Source Similar Products Featured