--- title: "Procare Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Procare Solutions the right Daycare solution for you? Explore 2809 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/23486/Procare-Child-Care-Management/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Procare Solutions 4.6 (2809) [View alternatives](https://www.capterra.com/p/23486/Procare-Child-Care-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Procare Solutions Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews YM Yanaida M DirectorChild Day Care Services, 2 - 10 employeesUsed the software for: 1-2 years. “The platform streamlines many operational aspects of managing a daycare with its robust features. While there are a few areas for improvement, particularly concerning integration and communication enhancements, the benefits significantly outweigh these drawbacks.“ April 9, 2026 JS Jennifer S Family CoordinatorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “I especially don't like how there is so many times where a parent clocks their children out on our kiosk that is synced with the desktop version of Procare but yet it does not show on the teacher's iPads which use Procare Connect so our numbers which is important for ratios are not always matching.“ November 12, 2025 AL Amanda L Owner DirectorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “The Procare app is great for keeping families connected and makes payments and invoicing simple and efficient. When it functions as it should, it runs the entire center seamlessly.“ October 20, 2025 AL Amanda L Owner DirectorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “These days, Procare is constantly down or having issues that can’t be fixed without calling support. When you do call, you’re met with hold times anywhere from 45 minutes to over 2 hours, and there’s no call-back option. Once you finally reach someone, most of the time they can’t resolve the problem, and you’re told you need to schedule a call with someone “higher up” — which can take days or even a week.“ October 20, 2025 JS Jennifer S Family CoordinatorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “As a parent I really enjoy that there is an option to send a message to the Office Chat where only the admin is able to see it and a separate option to send a message to my child's teachers.“ November 12, 2025 KA Kristina A Teacher front deskChild Day Care Services, 51 - 200 employeesUsed the software for: 6-12 months. “Parents' phones sometimes can't scan QR code, or access site while at front desk check in/out.. that may not be the app, though .“ June 2, 2026 YA YESENIA A Directo oif operationsEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “The reporting and recordkeeping features also make compliance and documentation effortless. While we’ve had occasional issues with payments not reflecting immediately, the benefits far outweigh the challenges.“ October 28, 2025 SS Susan S TeacherChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “I do wish there was a way to blur faces when taking pictures for those children that aren’t allowed to be posted with other children“ April 22, 2026 ## Showing most helpful reviews Showing 1-25 of 2809 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica L. Communications And Events Child Day Care Services Used the software for: 2+ years ### "Have Yet to Find a Better Option :)" October 24, 2025 4.0 Procare Solution's support help and tech help are generally very responsive; the software options provide a decent (though not perfect) fit for our needs; the systems/technology generally functions as intended (with occasional tech glitches/system-wide issues). Pros Procare Solutions provides our school with the best software option we have found. Every other year or so we shop around to see what newly exists or has been updated that might better accommodate; we have yet to find a competing software that does anywhere near what Procare accomplishes for anywhere near the price point. Cons Our school's enrollment and schedule structure (where students enroll in multiple classes and different programs through the year) requires several workarounds/nonintuitive uses of Procare Desktop's tracking & tags, as the generic options do not accommodate our schedule structure. Additionally, there are a handful of features in Procare Online/Procare App that we would prefer more flexibility/options for. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Procare Solutions provides the most solutions to our needs. Review Source GB Giovanna B. Assistant Director Education Management Used the software for: Less than 6 months ### "Assitant Director " June 10, 2026 5.0 Overall, my experience with Procare Solutions has been positive. It provides the tools we need to manage daily school operations, student information, billing, and family communication in one platform. While there are areas where additional automation and enhanced communication features would improve efficiency, the system does the job well and continues to support our administrative and operational needs. Pros The new Room Runner has been the feature I like most. It has helped improve efficiency and has been especially useful for planning for the upcoming school year. Being able to access information more easily has made forecasting enrollment and classroom needs much simpler. One enhancement I would love to see is the ability to view projected income and child assignments for the next three months directly within the" Outgoing and Incoming tab". This would make long-term planning and budgeting even more effective. Cons While Procare offers many helpful features, I feel there are still several processes that could be further automated to improve efficiency. For example, when a child is assigned to a specific classroom or program, related tags should be applied automatically rather than requiring additional manual steps. I would also like to see more automation within billing. If a tuition rate or fee is attached to a specific program, the system should automatically apply those charges to the child's account when they are enrolled, reducing the risk of errors and saving administrative time. Another enhancement I would recommend is the addition of a school-wide communication wall or announcement board. Currently, most communications are sent through messages that generate emails, which can quickly overwhelm parents' inboxes. A centralized communication feed where families can view announcements, reminders, and updates would improve communication while reducing email volume. Switched from [Our School Hangout](https://www.capterra.com/p/230601/Our-School-Hangout/) We switched from OSH because we were experiencing issues with reporting accuracy. Having reliable and accurate reports is critical for enrollment management, billing, forecasting, and decision-making. Since transitioning to Procare, we have found the reporting to be more dependable and better suited to our operational needs. Review Source KK Kaitlyn K. Board Secretary Child Day Care Services Used the software for: 6-12 months ### "Promises Support, Delivers Silence" March 11, 2026 1.0 We chose Procare hoping it would make things easier for our staff and families. Instead, it has created constant stress. Another major concern is billing. Rates that were discussed and promised during the sales process are not what we are being charged. When questions come up about these discrepancies, there is no one available to resolve them. When money is involved, the inability to get answers is extremely concerning. We’ve also experienced software issues that affect daily operations, but again, there is no support available to help troubleshoot or fix them. This program is advertised as something that should make life easier for child care providers and staff who are already working hard to care for children. Instead, it has done the opposite. It adds frustration, confusion, and unnecessary stress to an already busy environment. For a company serving child care providers, reliable support should be the bare minimum. Unfortunately, that has not been our experience with Procare. Pros I will say signing up was quick and easy, and communication during the sales process was fast and helpful. Unfortunately, that changed immediately after we became customers. Cons The biggest issue is customer support — or the complete lack of it. Before purchasing, support was responsive and helpful. After signing up, it has been nearly impossible to get ahold of anyone. Calls go unanswered, and emails often receive no response at all. In our case, we have never received a response back to emails asking for help. When you rely on software to manage payments and child care operations, not being able to reach support is unacceptable. Switched from [Playground](https://www.capterra.com/p/220200/Playground/) The promises procare made for the options the offered. Review Source Response from Procare Software March 19, 2026 We apologize for the frustration this has caused. We're taking this seriously and have escalated your account to our leadership team for resolution. We understand how critical reliable support is to your operations, and we're committed to making this right. Thank you for the candid feedback, and we appreciate your patience. DD Darcel D. Pre-k teachet Child Day Care Services Used the software for: 1-2 years ### "Procare makes teachers lives easier" July 30, 2026 4.0 Overall, I think it’s a good app. Easy to use. Has a lot of great features. Makes my life easier as a teacher. Pros I like the communication with student families makes it easy. I also like that we can make incident reports where we were writing them out by hand and making copies. I like that we can contact all the teachers at once or one at a time. I also like that all of our students and their information is in one spot. I could look up birthdates or emails. It is very convenient. Cons The main thing that I dislike is that I get a a dot that shows that I have a message when I don’t. So sometimes times I miss a message because I think I don’t really have a message. I also would love it to be able to attach with Messages photos. Review Source MK Michelle K. Owner Operator Child Day Care Services Used the software for: 2+ years ### "Procare for your care" April 9, 2026 5.0 I have been using procare for 4 years and wouldn’t change it! I love the ease of pushing a button to update eating, sleeping, and toileting Pros It’s so easy to keep parents up to date in real time! The parents love that they can see how their child is doing, while they’re at work. Cons Sometimes it kicks families out. I have to take time to explain how to log back in/change their password Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions The free version offered so much more - it was easy to navigate right a way Review Source MP Marilyn P. Owner, teacher, chief cook and bottle washer Child Day Care Services Used the software for: 2+ years ### "Procare is an essential for child care " April 29, 2026 5.0 I love it and parents love the ongoing updates and communication. I love the ease of billing and not having to face to face ask for money each month Pros Customer support is awesome, ease of use, communication with parents, billing ease, it helps anxious parents feel more at ease with pictures and updates Cons with the new update I have had difficulty with after entering activity and time then having a distraction it resets and I don't catch it and I have to go back and individually correct it for 18 students which didn't use to happen. Also when I switched from Stripe to in house $ collection the fees are huge I comparison. Although I have always loved and recommended Procare, this is almost a deal breaker Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Recommendations from other child care providers Review Source NH Nicole H. Program Coordinator Child Day Care Services Used the software for: 6-12 months ### "Wish we would have switched sooner" June 10, 2026 4.0 We have enjoyed our switch to Procare, they made it a seamless transition. entering information is easy and efficient. Pros We like the ease of connecting with parents each day. we also like RoomRunner as we have easy access when phone calls come in about openings. Cons We wish that all information was available on the app and not emailed. parents complain to us that they cant find what they need when scrolling through potentially 100's of emails a day. Switched from [brightwheel](https://www.capterra.com/p/144060/brightwheel/) ease of using the billing features and integration Review Source DJ Danielle J. Director Child Day Care Services Used the software for: 1-2 years ### "ProCare is Pro-Parent " April 29, 2026 4.0 The onboarding experience was really nice. However, it's been hard to contact anyone since then. I do worry about how I'm supposed to resolve these issues when I can't contact anyone about them. Pros VALUE FOR MONEY. Our families and I love that it's an all-in-one system. From payments, to newsletters and quick parent communication. Cons CUSTOMER SUPPORT. It has been really hard to get ahold anyone anytime that we've had an issue, problem or question. I'm still waiting to hear back about an issue I asked long ago. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions We might still switch. It'll depend on if someone will contact me or not about my question. Review Source BH Beth H. Lead Tescher Child Day Care Services Used the software for: 2+ years ### "Procare is a plus" April 9, 2026 5.0 Overall it’s a great app. It’s very easy to use. Uploading pics is so easy as well. Being able to go in detail is nice Pros Very easy to maneuver around, I like to be able to edit also. Easy to post pics and keep track of everything Cons Not being able to “react” to parents messages. Sometimes instead of having to actually respond back to a message it would e nice if we could just do a heart or thumbs up. Switched from [Sandbox Platform](https://www.capterra.com/p/213396/Sandbox-Platform/) Better use of the app, easier to use and maneuver Review Source AF Amy F. Director Child Day Care Services Used the software for: 1-2 years ### "Good program! " April 9, 2026 4.0 Overall we have enjoyed using Procare. Most parents like the different features, especially being able to check on their children throughout the day. Pros We love all the features of Procare! Check in/check out, invoices, and messages get used the most. It helps with our day to day. Cons Parents and teachers tend to get kicked out and have to reset their passwords more often than we feel is necessary. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Procare was easier to use and set up. It was also easier for parents to use. Review Source SS Samantha S. Preschool Administrator Education Management Used the software for: 2+ years ### "Procare Solutions has been a blessing for a non-profit Preschool." June 8, 2026 4.0 Procare Solutions has what we need - and our parents need - to communicate, interact, and feel like they are a part of their children's day. We as the administration use it everyday, usually by desktop but sometimes via app, to help communicate with parents and have it for our licensing authority when they are here as well. Pros We have been using Procare Solutions for a few years now. For the value of it's subscription, it really does mostly everything you need to ensure your child care center is operating smoothly. It's pretty easy to use for both the parents and the staff, and allows us to update as needed. It is excellent for assisting in student management, and now has the new feature to look at all the rooms and help with capacity and placement dates. Parents use it as a form of communication to the teachers, and this is the number one use of it. The user interface is pretty easy to learn. Customer Support can sometimes have some long waits, but things are taken cared of pretty quickly with them. Working on new features with the team is always fun too, to see our side of how to use the app, and they take the feedback seriously. Cons I do think there is some updates that are much needed on the app still. They do have a feedback form that can submit ideas for these things. I also believe that sometimes it can be a pain to get some of the reports for things, and my staff doesn't like this as much, but once you get past some of it - it really isn't too hard to set up. Review Source LS Latonia S. Team Leader Child Day Care Services Used the software for: 2+ years ### "A Childcare Center's Best Friend!" April 20, 2026 5.0 The Procare Solutions System is a great tool to assist in the daily operations of a childcare center. It helps to make the job of the teachers easier and a great resource for parents to connect with teachers and administration concerning the needs of their child. Pros Taking photos and videos. Helps to track diaper changes, bottles and meals. I also like their newsletter template and the ability to communicate with staff and parents. Cons Sometimes the system loses connection but not for long periods. When the system does go down, it's not very user friendly to find out how to get it back running. Once you figure it out, it's pretty simple. Review Source CW Charise W. Teacher Child Day Care Services Used the software for: 1-2 years ### "Procare is a great tool!" April 10, 2026 4.0 At glance, I can see what stusnts are present when I come in, check for messages from parents, send messages as needed and share activities easily! Pros I really like the ability to comminicate with parents and share phptos in real time. It allows m to see messages immediately from a parent and I can reach out to them as needed. Cons I wish that we could share more than 10 pictures at a time, lol. Not a big problem, just causes me to have to post more than once. Review Source MM Melissa M. Teachers Asst Child Day Care Services Used the software for: 2+ years ### "Procare review" November 19, 2025 4.0 Over all my experience has been good. I would highly recommend this app to others. It has been a pleasure to use. Pros The app is user friendly in most aspects, and makes it easy to communicate with parents during the day. The customer support is always amazing. They work on an issue until they get it resolved. Cons The lesson planning area is hard to navigate and a bit clunky to use. When you change an activity it changes all lesson plans for every class in the school. Review Source ET Elizabeth T. Director Child Day Care Services Used the software for: 1-2 years ### "Procare Rocks" April 9, 2026 5.0 I really enjoy using procare. Forms are easy to find when licensing comes in. We are more organized. Pros Gives us an accurate count. Its easy navigate. Everything is all in one place. We know who is signed in and what time. Cons Sometimes it goes down but not often. There are times when parents are unable to get into their procare, but we can usually figure it out. Review Source AC Annette C. Executive Director Child Day Care Services Used the software for: 2+ years ### "Procare Survey" October 21, 2025 4.0 We have had Procare for around 10 years. Overall, we are very satisfied. It has been very effective for helping of collecting tuition each week. We love customer support, every time we call they are very helpful and help us solve whatever the issue is. Pros We like the ease of use for staff and parents, the child and parent management and the teacher communication. Cons We don't like the rising costs of the transaction fees for processing. I know that everything is going up but the rising costs effects our bottom line. Review Source RB Robin B. Teacher Child Day Care Services Used the software for: 2+ years ### "Love Procare " April 9, 2026 5.0 Love how you can communicate to parents and put the kids stuff what they do for the day and how there day goes! Pros Communication to parents and love how we can put stuff in procare instead on paper and love how parents to send us message nack Cons I really dont have any thing to say about what i dont like about procare the only thing ia when internet is out procare dont work Review Source YM Yanaida M. Director Child Day Care Services Used the software for: 1-2 years ### "Before and After School" April 9, 2026 5.0 My overall experience with Procare Solutions has been positive. The platform streamlines many operational aspects of managing a daycare with its robust features. While there are a few areas for improvement, particularly concerning integration and communication enhancements, the benefits significantly outweigh these drawbacks. I would recommend Procare Solutions to daycare centers looking for an effective management tool that supports both administrative tasks and parent engagement. Pros The customer support team is responsive and knowledgeable. They provide helpful guidance during onboarding and are available to assist with any questions that arise. Cons A few users have reported that certain elements could be more customizable to fit their specific needs better. Review Source BR Brenda R. Family Services Coordinator Child Day Care Services Used the software for: 2+ years ### "Tuition Express Credit Card Payment Issue" October 21, 2025 5.0 Pros I recently had a couple of issues with a parent making a credit card payment at the center. Customer support was available right away (wait time was very minimal) and they were able to help me fix the different problems with each payment. Cons When a parent is at the center wanting to make a credit card payment with Tuition Express there should be a place to confirm the amount is what they want to pay. My issue was the parent only wanted to pay part of the bill and I processed the full payment. I think it would be helpful to have a screen that says are you sure you want to pay this amount. Review Source OG Olivia G. Teacher Child Day Care Services Used the software for: 6-12 months ### "My honest positive review, no complaints! :)" April 9, 2026 5.0 Very very satisfied overall. I was nervous at first about this transition but it has been great and easy to use. I’ve been able to actually teach others on the app! Pros I love that the app is very user friendly. It is easy to see what students are in in what room at a time. I can easily manage all students and submit an activity for them at the same time. It is easy to communicate with my parents and teachers. The home screen is very easy to get used to and be able to submit things. I’ve never needed any support with the app! It seems to be a good value for the money it costs each month! Very satisfied :) Cons I don’t have many complaints! My only real concern is that sometimes the app can be a bit slow and I have to wait a long write while trying to keep an eye on my kids for things to be submitted. Review Source JC Jacqueline C. Lead infant teacher Child Day Care Services Used the software for: 2+ years ### "Procare review" April 29, 2026 5.0 Overall I've been using procare at my daycare center for almost 3 years now and before this center I worked at another who also used procare and I've always thought it was good to use Pros Easy to learn how to use, communication with parents through messages, helps track bottles throughout the day Cons Sometimes the app doesn't work or logs me out of it which can be time consuming sometimes if the password needs to be reset Review Source SB Subrene B. Teacher Assistant Education Management Used the software for: 6-12 months ### "Student and parent management " April 30, 2026 4.0 My overall experience has been pleasant. I am able to communicate with students and parents. The parents could also communicate with teachers Pros Student and parent management. Easy access to parents and students. Able to communicate with students and parents.. Cons Customer support. I did not have to utilize customer support. There were no clear instructions about it. Review Source SK Sabrina K. Support teacher Child Day Care Services Used the software for: 2+ years ### "Procare teacher user" April 16, 2026 5.0 I enjoy using it. I would recommend any daycare center to get procare for their workers. Nice and friendly to use. Pros Child and parent management Easy to use student management Teacher communication Face to face is great Cons Sometimes won't load. I have not really had any problems with procare other than sometime is slow to load Review Source SF Stephanie F. Executive Secretary Child Day Care Services Used the software for: 1-2 years ### "Overall Very Satisfied" October 21, 2025 4.0 Overall, it has been great using Procare. The setup is very professional looking and it is easy to find what you are looking for. Pros Great customer support, easy to find what I am looking for, love being able to communicate with parents as office staff or teaching staff. Cons It would be great if we could customize the reports more, or even create our own that are specific to our centers needs. Another drawback is that we are not able to do patch payment entries for tuition payments. We are part of a university that requires all tuition payments to go through their payment system, so parents are unable to pay directly through Procare. It would be nice if there was a way for us to input all of the payments we receive without having to go through each one individually. Review Source KK Kristen K. Assistant Teacher Child Day Care Services Used the software for: 1-2 years ### "Assistant teacher in Toddler class " April 9, 2026 5.0 My overall experience has been great using procare. Being my first time it us easy to use and get around the sight. Pros Its easy to use and an efficient way to communicate with families and teachers. The ease to send pictures and get emails. Cons It would be nice to be about to include a picture when doing an incident report instead of having to send report but when you want to send a picture you have to send itbin a private message Review Source Similar Products Featured