--- title: "Procare Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Procare Solutions the right School Management solution for you? Explore 2809 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/23486/Procare-Child-Care-Management/reviews/" page_type: "reviews" language: "en" --- Procare Solutions 4.6 (2809) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 31st, 2026 # Reviews of Procare Solutions Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews YM Yanaida M DirectorChild Day Care Services, 2 - 10 employeesUsed the software for: 1-2 years. “The platform streamlines many operational aspects of managing a daycare with its robust features. While there are a few areas for improvement, particularly concerning integration and communication enhancements, the benefits significantly outweigh these drawbacks.“ April 9, 2026 JS Jennifer S Family CoordinatorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “I especially don't like how there is so many times where a parent clocks their children out on our kiosk that is synced with the desktop version of Procare but yet it does not show on the teacher's iPads which use Procare Connect so our numbers which is important for ratios are not always matching.“ November 12, 2025 JS Jamie S DirectorEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “It streamlines daily operations by combining attendance, billing, payroll, and reporting into one easy-to-use system, which saves a significant amount of time.“ August 26, 2025 AL Amanda L Owner DirectorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “These days, Procare is constantly down or having issues that can’t be fixed without calling support. When you do call, you’re met with hold times anywhere from 45 minutes to over 2 hours, and there’s no call-back option. Once you finally reach someone, most of the time they can’t resolve the problem, and you’re told you need to schedule a call with someone “higher up” — which can take days or even a week.“ October 20, 2025 NV Nayomi V DirectorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “The platform is intuitive and offers a wide range of features that make managing our center much easier — from attendance tracking to billing and parent communication.“ August 26, 2025 KK Kaitlyn K Board SecretaryChild Day Care Services, 2 - 10 employeesUsed the software for: 6-12 months. “In our case, we have never received a response back to emails asking for help. When you rely on software to manage payments and child care operations, not being able to reach support is unacceptable.“ March 11, 2026 AL Amanda L Owner DirectorChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “The Procare app is great for keeping families connected and makes payments and invoicing simple and efficient. When it functions as it should, it runs the entire center seamlessly.“ October 20, 2025 KA Kristina A Teacher front deskChild Day Care Services, 51 - 200 employeesUsed the software for: 6-12 months. “Parents' phones sometimes can't scan QR code, or access site while at front desk check in/out.. that may not be the app, though .“ June 2, 2026 ## Showing most helpful reviews Showing 1-25 of 2809 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica L. Communications And Events Child Day Care Services Used the software for: 2+ years ### "Have Yet to Find a Better Option :)" October 24, 2025 4.0 Procare Solution's support help and tech help are generally very responsive; the software options provide a decent (though not perfect) fit for our needs; the systems/technology generally functions as intended (with occasional tech glitches/system-wide issues). Pros Procare Solutions provides our school with the best software option we have found. Every other year or so we shop around to see what newly exists or has been updated that might better accommodate; we have yet to find a competing software that does anywhere near what Procare accomplishes for anywhere near the price point. Cons Our school's enrollment and schedule structure (where students enroll in multiple classes and different programs through the year) requires several workarounds/nonintuitive uses of Procare Desktop's tracking & tags, as the generic options do not accommodate our schedule structure. Additionally, there are a handful of features in Procare Online/Procare App that we would prefer more flexibility/options for. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Procare Solutions provides the most solutions to our needs. Review Source MK Michelle K. Owner Operator Child Day Care Services Used the software for: 2+ years ### "Procare for your care" April 9, 2026 5.0 I have been using procare for 4 years and wouldn’t change it! I love the ease of pushing a button to update eating, sleeping, and toileting Pros It’s so easy to keep parents up to date in real time! The parents love that they can see how their child is doing, while they’re at work. Cons Sometimes it kicks families out. I have to take time to explain how to log back in/change their password Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions The free version offered so much more - it was easy to navigate right a way Review Source DD Darcel D. Pre-k teachet Child Day Care Services Used the software for: 1-2 years ### "Procare makes teachers lives easier" July 30, 2026 4.0 Overall, I think it’s a good app. Easy to use. Has a lot of great features. Makes my life easier as a teacher. Pros I like the communication with student families makes it easy. I also like that we can make incident reports where we were writing them out by hand and making copies. I like that we can contact all the teachers at once or one at a time. I also like that all of our students and their information is in one spot. I could look up birthdates or emails. It is very convenient. Cons The main thing that I dislike is that I get a a dot that shows that I have a message when I don’t. So sometimes times I miss a message because I think I don’t really have a message. I also would love it to be able to attach with Messages photos. Review Source KK Kaitlyn K. Board Secretary Child Day Care Services Used the software for: 6-12 months ### "Promises Support, Delivers Silence" March 11, 2026 1.0 We chose Procare hoping it would make things easier for our staff and families. Instead, it has created constant stress. Another major concern is billing. Rates that were discussed and promised during the sales process are not what we are being charged. When questions come up about these discrepancies, there is no one available to resolve them. When money is involved, the inability to get answers is extremely concerning. We’ve also experienced software issues that affect daily operations, but again, there is no support available to help troubleshoot or fix them. This program is advertised as something that should make life easier for child care providers and staff who are already working hard to care for children. Instead, it has done the opposite. It adds frustration, confusion, and unnecessary stress to an already busy environment. For a company serving child care providers, reliable support should be the bare minimum. Unfortunately, that has not been our experience with Procare. Pros I will say signing up was quick and easy, and communication during the sales process was fast and helpful. Unfortunately, that changed immediately after we became customers. Cons The biggest issue is customer support — or the complete lack of it. Before purchasing, support was responsive and helpful. After signing up, it has been nearly impossible to get ahold of anyone. Calls go unanswered, and emails often receive no response at all. In our case, we have never received a response back to emails asking for help. When you rely on software to manage payments and child care operations, not being able to reach support is unacceptable. Switched from [Playground](https://www.capterra.com/p/220200/Playground/) The promises procare made for the options the offered. Review Source Response from Procare Software March 19, 2026 We apologize for the frustration this has caused. We're taking this seriously and have escalated your account to our leadership team for resolution. We understand how critical reliable support is to your operations, and we're committed to making this right. Thank you for the candid feedback, and we appreciate your patience. GB Giovanna B. Assistant Director Education Management Used the software for: Less than 6 months ### "Assitant Director " June 10, 2026 5.0 Overall, my experience with Procare Solutions has been positive. It provides the tools we need to manage daily school operations, student information, billing, and family communication in one platform. While there are areas where additional automation and enhanced communication features would improve efficiency, the system does the job well and continues to support our administrative and operational needs. Pros The new Room Runner has been the feature I like most. It has helped improve efficiency and has been especially useful for planning for the upcoming school year. Being able to access information more easily has made forecasting enrollment and classroom needs much simpler. One enhancement I would love to see is the ability to view projected income and child assignments for the next three months directly within the" Outgoing and Incoming tab". This would make long-term planning and budgeting even more effective. Cons While Procare offers many helpful features, I feel there are still several processes that could be further automated to improve efficiency. For example, when a child is assigned to a specific classroom or program, related tags should be applied automatically rather than requiring additional manual steps. I would also like to see more automation within billing. If a tuition rate or fee is attached to a specific program, the system should automatically apply those charges to the child's account when they are enrolled, reducing the risk of errors and saving administrative time. Another enhancement I would recommend is the addition of a school-wide communication wall or announcement board. Currently, most communications are sent through messages that generate emails, which can quickly overwhelm parents' inboxes. A centralized communication feed where families can view announcements, reminders, and updates would improve communication while reducing email volume. Switched from [Our School Hangout](https://www.capterra.com/p/230601/Our-School-Hangout/) We switched from OSH because we were experiencing issues with reporting accuracy. Having reliable and accurate reports is critical for enrollment management, billing, forecasting, and decision-making. Since transitioning to Procare, we have found the reporting to be more dependable and better suited to our operational needs. Review Source MP Marilyn P. Owner, teacher, chief cook and bottle washer Child Day Care Services Used the software for: 2+ years ### "Procare is an essential for child care " April 29, 2026 5.0 I love it and parents love the ongoing updates and communication. I love the ease of billing and not having to face to face ask for money each month Pros Customer support is awesome, ease of use, communication with parents, billing ease, it helps anxious parents feel more at ease with pictures and updates Cons with the new update I have had difficulty with after entering activity and time then having a distraction it resets and I don't catch it and I have to go back and individually correct it for 18 students which didn't use to happen. Also when I switched from Stripe to in house $ collection the fees are huge I comparison. Although I have always loved and recommended Procare, this is almost a deal breaker Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Recommendations from other child care providers Review Source JS Jennifer S. Family Coordinator Child Day Care Services Used the software for: 2+ years ### "Syncing Concerns" November 12, 2025 3.0 Overall Procare Solutions covers everything I need as a parent but not as much as an admin member. We find that there tends to be a lot of issues with syncing between the desktop version and Procare Connect. I especially don't like how there is so many times where a parent clocks their children out on our kiosk that is synced with the desktop version of Procare but yet it does not show on the teacher's iPads which use Procare Connect so our numbers which is important for ratios are not always matching. Pros As a parent I really enjoy that there is an option to send a message to the Office Chat where only the admin is able to see it and a separate option to send a message to my child's teachers. Cons I am a member of the admin team that uses daily Procare and I absolutely hate how the desktop Procare does not sync with Procare connect. If I input information on the desktop version of Procare especially things like schedule and allergies it does not automatically sync with Procare Connect. I feel it is very redundant that I have to input this information in two places through the same system. Alternatives considered [Lillio](https://www.capterra.com/p/134048/HiMama-Preschool-Child-Care-App/)[Tadpoles](https://www.capterra.com/p/118895/Childcare/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions It was my boss's decision to stay with Procare Switched from [Lillio](https://www.capterra.com/p/134048/HiMama-Preschool-Child-Care-App/) It was the decision of our executive director which I believe was based heavily on financial reasons. Review Source NH Nicole H. Program Coordinator Child Day Care Services Used the software for: 6-12 months ### "Wish we would have switched sooner" June 10, 2026 4.0 We have enjoyed our switch to Procare, they made it a seamless transition. entering information is easy and efficient. Pros We like the ease of connecting with parents each day. we also like RoomRunner as we have easy access when phone calls come in about openings. Cons We wish that all information was available on the app and not emailed. parents complain to us that they cant find what they need when scrolling through potentially 100's of emails a day. Switched from [brightwheel](https://www.capterra.com/p/144060/brightwheel/) ease of using the billing features and integration Review Source DJ Danielle J. Director Child Day Care Services Used the software for: 1-2 years ### "ProCare is Pro-Parent " April 29, 2026 4.0 The onboarding experience was really nice. However, it's been hard to contact anyone since then. I do worry about how I'm supposed to resolve these issues when I can't contact anyone about them. Pros VALUE FOR MONEY. Our families and I love that it's an all-in-one system. From payments, to newsletters and quick parent communication. Cons CUSTOMER SUPPORT. It has been really hard to get ahold anyone anytime that we've had an issue, problem or question. I'm still waiting to hear back about an issue I asked long ago. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions We might still switch. It'll depend on if someone will contact me or not about my question. Review Source SS Stacia S. Teachers Aide Child Day Care Services Used the software for: 2+ years ### "A Solid app for the most part." July 30, 2026 5.0 We don’t have a use for all its features but it does make things easier having these things all in one spot. Pros It’s easy to keep parents informed so that they know sooner when something happens and that information about students is all in one location for filling out forms Cons That notification dot doesn’t go away sometimes so it looks like you have a message when you really don’t. It can be frustrating and confusing. Review Source TE Tiffany E. Director of Child Development Center Child Day Care Services Used the software for: 2+ years ### "Procare makes my job easier. " August 26, 2025 4.0 Procare is a great overall for the director, the finance manager, teachers, and parents. As a director, I am able to view the billing, see who is signed-in, communicate with teachers and parents. I don't use the teacher scheduling feature, but I should check into it. Pros I love the Family Messaging feature of Procare for teachers and families to communicate directly with each other. Plus, now there is private message for families that are split. I also like the office messaging for families to communicate directly to the office when needed. I also appreciate the help button and customer support chat. When I have a question, I first try the help button to search for an article to answer my question, if I cannot find the answer, then I use the customer support chat. Once in a while, I will need to go further and talk to a live person. Cons I don't love the newsletter feature. I use it and I am glad that there are templates to use to help make a newsletter. But I find that I would like to have more options and additional choices on colored backgrounds. I might need to look into creating a newsletter on a different platform and uploading it to Procare. There are times that Procare is down. That can be frustrating. But we have a back-up paper sign-in when that occurs. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions I have purchased Brightwheel for a trial, but ended up not going with them. I chose Procare because of the financial part of things. ALL parties need to be onboard to switch. The financial side of things with Procare are going well, and the thought of switching all of the billing made us cringe. We stayed with Procare. Review Source MC Marci C. Director Child Day Care Services Used the software for: 1-2 years ### "Great alternative to Brightwheel" August 25, 2025 5.0 The experience has been great! I appreciate the customer support the most. They are quick responders! Pros I like the price, it is much cheaper than Brightwheel. Customer support has been excellent, that is actually the reason I chose them. I like the staff management module. Cons I accept check and online payments and charge different amounts based on how customers pay. I would like to be able to limit customers who signed up to pay by check to ONLY be able to pay by check, and not use the card payment function. Also, the filtering of students gets a little clunky. In the student module I can't filter by 2 options, like "kids who attend 2 days" and have "allergies." The filter returns "kids who attend 2 days" OR "kids who have allergies" which is a large data set of all the "kids who attend 2 days" OR kids who have "allergies." I need to filter for both, so I want to see "kids who attend 2 days and also have allergies," just the 2 day kids who have allergies. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Procare Solutions Better customer service and pricing made me choose Procare Review Source NS Nikki S. Childcare Center Director Child Day Care Services Used the software for: 2+ years ### "Childcare Program Director" April 29, 2026 5.0 I have been a Procare desktop and Procare online user for years throughout my childcare profession, from corporate centers to small centers, Procare products has also meet and exceeded the needs for our childcare program. Tuition, billing, tax statements, room ratio, enrollment, leads, Newsletters, Photos, curriculum, messaging, child daily reports, business reports, training videos, "what's new", ProCare emails and updates.... to name a few. : ) Pros An all-in-one product. I love it. Ease of use child and parent management Teacher friendly. Teacher trainings Cons need a updated presence for teachers to send newsletters. Better boarders and frames. I would like to have Tucker the Penguin/ ProCare SWAG BAG STUFF!!! Door decals of Procare. Review Source PA Patricia A. Assistant Director Child Day Care Services Used the software for: 2+ years ### "Excellent but has some upgrades that would help" October 20, 2025 4.0 Overall I like Procare, it it user friendly and easy to navigate. However as of recent with the new changes implemented there have been a ton of bugs and the flow of the ledger seems to be off making it aggravating for centers using the software before the major update. Pros Over procare has been very useful and a time saver for our company as a whole. Whenever there is a problem customer service is generally easy to connect with. I also love that my teachers are able to directly connect with parents throughout the day and send to the minute updates for their babies. It's very reassuring for our parents to have that open line of communication and availability to and with our teachers and staff while their child is in our care. Cons It has capability to capture CACFP enrollment but it doesn't do anything beyond that. We have to pay for and use a separate software to capture the data. Procare also does not offer integration with other software like kidkare to capture new student enrollment/information. There is not an easier way to create separate accounts linked for billing for parents that are co-parenting but have other children. Review Source jH juanita H. Assistant Director Government Administration Used the software for: 2+ years ### "If you Don't have ProCare Get it!" April 9, 2026 5.0 We have been using ProCare for two years now and are always promoting it when we have childcare meetings to other facilities. Having ProCare has been a great help! Pros Childcare performance has increased with an abundance. With, being able to contact parents real time through messages, incident reports, photos etc we are able to work more efficiently. Cons So far, we haven't found anything we do not like about ProCare. The only issue we have had so far is a couple of times where it has been down and we have had to go back to paper. Review Source AC Annette C. Executive Director Child Day Care Services Used the software for: 2+ years ### "Procare Survey" October 21, 2025 4.0 We have had Procare for around 10 years. Overall, we are very satisfied. It has been very effective for helping of collecting tuition each week. We love customer support, every time we call they are very helpful and help us solve whatever the issue is. Pros We like the ease of use for staff and parents, the child and parent management and the teacher communication. Cons We don't like the rising costs of the transaction fees for processing. I know that everything is going up but the rising costs effects our bottom line. Review Source CA Christina A. Office assistant Child Day Care Services Used the software for: 1-2 years ### "Great software for childcare!" April 12, 2026 5.0 Overall this is a great program at a great value. Yes it needs some improvements but all the programs I've used does. They continue to get better and better. Pros Customer service is fast and they are so nice. The software is very easy to learn and fast. It's easy for eveyone to check in and out their children. Cons The reports you pull are not that good. I don't like the ones in spread sheet. They need to be in pdf form. Review Source KL Kristina L. Director Child Day Care Services Used the software for: 1-2 years ### "Awesome Program" April 29, 2026 5.0 My overall experience with this App has been amazing, I can see what is going on and do not have to be at the daycare. Pros What I like most about the Pro Care App is that everything is online and I do not have to mess with any paperwork. Cons What I dislike about the Pro Care App is I wish there was a way to print out the attendance for daily per class. Review Source JB Joanne B. Child care Child Day Care Services Used the software for: 1-2 years ### "Good program " April 29, 2026 4.0 I like that we can do so much within the application, we don’t use some of the features, such as the camera due to so many families do not like their child’s pictures taken. Pros I love that we can communicate with our childrens families and that all their information is in one app. We also use it for conducting attendance, which is great! J Cons Sometimes in the midst’s of working in the app, it sometimes kicks me out, then have to sign back in, including password and all Review Source MW MARGARET W. BKKR Education Management Used the software for: 2+ years ### "Procare Solution 2025 review" October 20, 2025 4.0 The system could be a bit more easier and parent friendly the internet is always an issue and the time difference with EST. Pros The service for both customer/parent is always helpful and the reps are always accommodating, the credit card options this year is great with the exception it should be spaces between 16 digits Visa/MV/Disc. That option should populated once you choose the card you are using, Amex should be different, this would help with typing the correct nmbr. I amd glad to see that you can change the amount parent are paying. Cons The issue with the credit card processing has become more overwhelming. The wait time for a customer service is always 60 or more minutes. When using the Procare connect solution it always refer you to speak to a rep, (tuition express cases) Review Source YM Yanaida M. Director Child Day Care Services Used the software for: 1-2 years ### "Before and After School" April 9, 2026 5.0 My overall experience with Procare Solutions has been positive. The platform streamlines many operational aspects of managing a daycare with its robust features. While there are a few areas for improvement, particularly concerning integration and communication enhancements, the benefits significantly outweigh these drawbacks. I would recommend Procare Solutions to daycare centers looking for an effective management tool that supports both administrative tasks and parent engagement. Pros The customer support team is responsive and knowledgeable. They provide helpful guidance during onboarding and are available to assist with any questions that arise. Cons A few users have reported that certain elements could be more customizable to fit their specific needs better. Review Source JR Jill R. Office Manager Education Management Used the software for: 1-2 years ### "Procare Review" October 27, 2025 4.0 Overall, Procare is a great value for a small school while keeping attendance, billing and daily communications with our families. Pros Overall Procare is user friendly from a staff and family perspective. It is a great value for the money and customer support is a 5 star rating. Cons Our android use families have issues at times signing in/out their children. The teachers will occasionally have issues with formatting and sending newsletters. Review Source OG Olivia G. Teacher Child Day Care Services Used the software for: 6-12 months ### "My honest positive review, no complaints! :)" April 9, 2026 5.0 Very very satisfied overall. I was nervous at first about this transition but it has been great and easy to use. I’ve been able to actually teach others on the app! Pros I love that the app is very user friendly. It is easy to see what students are in in what room at a time. I can easily manage all students and submit an activity for them at the same time. It is easy to communicate with my parents and teachers. The home screen is very easy to get used to and be able to submit things. I’ve never needed any support with the app! It seems to be a good value for the money it costs each month! Very satisfied :) Cons I don’t have many complaints! My only real concern is that sometimes the app can be a bit slow and I have to wait a long write while trying to keep an eye on my kids for things to be submitted. Review Source BP Billy P. owner Child Day Care Services Used the software for: 1-2 years ### "Procare Makes Daily Operations Easier, but Could Add Key Features" August 30, 2025 4.0 Procare has been a huge help for our childcare center. It simplifies daily operations—attendance, billing, and parent communication are all in one place. The system is user-friendly, and their support team is responsive whenever we need help. One area I’d love to see improved is the ability to handle account adjustments more easily. Having better options to write off or charge off parent accounts directly in the online version would save a lot of time. I also wish I could update which bank account tuition payments go to without having to call and wait for the backend team to process the change (which usually takes 48+ hours). Overall, Procare is reliable and saves us time, but adding these features would make it even better for childcare centers. Pros All-in-one platform for attendance, billing, and parent communication User-friendly and easy to navigate Responsive and helpful support team Saves time on daily operations Cons Limited ability to write off or charge off parent accounts in the online version Changing bank account details for tuition deposits requires backend support and takes 48+ hours Review Source TB Tonya B. Preschool teachers Education Management Used the software for: 2+ years ### "ProCare soulutions" April 15, 2026 5.0 I’ve had nothing but positive to say about Procare. I would recommend this to anyone that needs to document care for children. Pros Works really well being able to reach parents and also keeps everything documented to refer back to in case you need to. Cons I don’t have any cons against the program that’s used. ProCare has worked very well for our needs on a daily bases. Review Source