# Page 5 | Instinct Science Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Instinct Science the right Veterinary solution for you? Explore 234 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/234498/Instinct-EMR/reviews --- Instinct Science 4.9 (234) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 19th, 2026 # Page 5 - Reviews of Instinct Science ## Showing most helpful reviews Showing 101-125 of 234 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SW Stephanie W. Hospital Administrator Veterinary Used the software for: 2+ years ### "Strongly Recommend Instinct" April 3, 2023 5.0 We were Beta testers for the Treatment Plan, and then jumped onto the Electronic Medical Record when it came out. The Instinct team feels like part of our hospital, and truly has been our partner. Instinct is responsive to suggestions for improvement and works directly with team members on the floor in real time through the 24/7 chat feature, which is very helpful when running a 24 hour emergency facility! Pros At our veterinary emergency facility, having our team use Instinct both for treatment plan and for electronic medical records has helped maintain our clear and thorough medical records, and those records are very easy for our referring veterinarians to read. The financial impact was immediately felt as missed charges virtually disappeared as the treatments automatically log into the invoice when completed. The 24/7 chat feature allows team members to get help or make suggestions in real time, and the response is virtually immediate. Our team would not give up the efficiencies of Instinct now without a fight, despite initial trepidation at switching from what they previously had used. Cons The inventory management is lacking, but they are working on a fix for that... Reason for choosing Instinct Science The Instinct features such as integration with Plumb's and the focus on the needs of emergency and specialty hospitals, plus the ease of use and attractive displays sold us on Instinct. Doctors who had used other cloud-based programs were not fans of those systems as being hard to learn and use. Review Source SH Shae H. Registered Veterinary Technologist Veterinary Used the software for: 6-12 months ### "I have been really enjoying this program for our emergency services" April 27, 2024 5.0 I have really enjoyed that this program is colorful and not just black and white. Extremely user friendly. And the staff have been extremely helpful with the learning curve. The program has little touches like during vet week they made a very adorable banner, just adds that extra touch that many other software programs don't have. Pros I thoroughly enjoy there is someone to help you 24/7, especially being in an emergency practice where sometimes we have questions or concerns at 3 or 4am that need to be answered. They are extremely friendly and you can send GIFs to one another. In a field where days can become long and exhausting, Instinct even gives you cute little quotes or jokes when you log on. It's the little things that will put a smile on your face Cons I am hoping Instinct can make the Rx prescription labels separated by visits so that no labels are filled by accident. For a visual person it would be nice if there was a bold line in-between or highlight the current visits prescriptions that have been made, especially when we have our chronic patients here. Review Source CH Christa H. Licensed Veterinary Technician Veterinary Used the software for: 2+ years ### "Wonderful & easy to use system!" October 26, 2023 4.0 It has always been very easy to use, the many features & options available have been amazing as well. I also have highly appreciated all of the updates I have seen since I started using this in 2019/2020 Pros I like how user friendly it is & how it is easy to go back on what has been done on a patient & also see what is coming up in the future. I also enjoy how easy it is to add one-off's and view the history of a single item (i.e. what a pet has been eating in the vitals section of instinct). I also like all the different tabs/sections available on instinct for viewing exactly what you would like to see. Cons I would like there to be an easier way to view the last comment left on the previous treatment, this is super helpful & saves time which is much needed in the ER/ICU. I also am not sure if there is an "instinct training video" out there but I know that our hospital would benefit from one as I learn new things on here all the time. Otherwise I love Instinct Review Source Response from Instinct Science November 15, 2023 Hi Christa, Thank you for taking the time to review Instinct and for your positive feedback! For an easy way to view the last comment left on a treatment, you can use the 3 dot menu next to that treatment on the Tx Sheet and click “Order History”. This will show you all completed treatments for that order and any notes made. Here’s an example of how this would look if you selected the 3 dot menu next to Progress Notes and then “Order History”: https://capture.dropbox.com/abCSKM1Zv1Rcl7Md In terms of further training videos - these can be found on our Careville website! We also offer Instinct Office hours every Monday at 2pm EST and Wednesdays at 11am EST. This is an open forum for users to ask questions or dive deeper into topics of their choice. https://careville.instinct.vet/ Let me know if you have further questions or feel free to reach out to us on support chat (chat bubble icon in the Instinct bottom left navy sidebar) and we are happy to help. Best, Caroline KH Kendall H. Surgery technician Veterinary Used the software for: 2+ years ### "Wonderful" March 23, 2023 5.0 Instinct is a very straight-forward platform that makes it easy for everyone! Pros We use Instinct daily at my practice, and the ease of function is fantastic. Everything is very straight forward, and documents are easily uploaded. Cons I do not enjoy that a patient has to be checked in to print name labels or fill medications for them. Review Source Response from Instinct Science November 15, 2023 Hi Kendall, Thank you for taking the time to review Instinct Science and for your positive feedback. With regards to your concerns about filling prescriptions and printing labels, this should be resolved with our standalone invoicing! A new invoice can be started on the invoice tab and a prescription can be filled without checking a patient into the hospital. Patient labels can be printed by selecting the “Print Patient Label” button at the bottom of the Chart screen. https://capture.dropbox.com/pIFG0KgBfX7nUWCl If you need further help with this, please reach out to us via support chat (chat bubble in the bottom left navy sidebar) or via e-mail (support@instinct.vet). Best, Caroline AE Alison E. Client Liaison Day Team Lead Veterinary Used the software for: 1-2 years ### "Overall great, has a few kinks to work out. " April 29, 2024 5.0 Pros I enjoy that I can find everything that I need with ease the majority of the time. There are very clear ways to do tasks vs having multiple ways to do them. Keeping up with communication is easy and concise so long as everything is documented appropriately. Cons There are some features that could be a bit better. For example, I think that the texting/ client chat feature is great, but when a client responds we have no way of knowing since it does not notify you. 2nd is a new change, I do not like that you cannot "pin" or "upload" a document to stay that the TOP of the chart of the reminded of the pet's record. Things such as client/patient registration sheets are vital to the clinic, and we now have to go hunting for them in the record. I have already put in a feature/ticket request to have this done. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) We were using Infinity (impromed) and Instinct Tx Sheet and the clinic decided to switch to Instinct EMR Review Source MV Melissa V. Advanced patient care tech Veterinary Used the software for: 2+ years ### "Instinct is 10/10" January 13, 2023 5.0 Pros Instinct is the easiest veterinary software I have ever used. I enjoy making my own patient board. Cons The only feature I do not like about instinct is being unable to put a treatment in progress. I have used a very similar software that will allow you to put a treatment in progress so that another nurse knows that you have prepared to start this treatment. Switched from [VCA Software](https://www.capterra.com/p/32949/VCA-Software/) Change of jobs. Review Source Response from Instinct Science November 15, 2023 Thank you for taking the time to review Instinct and for your positive feedback! This would be a wonderful feature request that we can bring back to our team! You can also use the “assign to me” function. https://capture.dropbox.com/52qpGCSomHlvoobr This assigns the patient to you and other nurses can see that you are actively working on that patient. It doesn’t assign a specific treatment or make it show up as in progress, but it does make it known that the patient is currently being worked on. Best, DJ MS Michelle S. RVT Veterinary Used the software for: 2+ years ### "Instinct is the BEST Veterinary Software!" April 28, 2024 5.0 I have worked in the veterinary industry for almost 20 years and used a variety of programs. Instinct is BY FAR the best software I've ever used. Pros So easy to use and intuitive! Cons Can't think of anything. Switched from [easyVET](https://www.capterra.com/p/134498/easyVET/) Easyvet was horrible. xxxxxxxxxxxxxxxxxx Review Source MP Michelle P. Ward Nurse, Tech II Veterinary Used the software for: 2+ years ### "Review of Instict from a ward nurse" April 26, 2024 5.0 I like it, wish students would enter treatments after they perform them Pros Love the ease of entering Instict data, really like the RER, helps student better understand how much the should offer a pt to eat Cons when a pt is discharged, I can no longer add treatments I just completed and have to add an adendum to an earlier treatment to record treatments Review Source CD Chrystina D. ICU Lead Vet Tech/Supervisor Veterinary Used the software for: 1-2 years ### "Highly recommend" January 26, 2022 5.0 We can be much more detail oriented. Less treatments get missed. More charges are captured. Very user friendly if you are taught properly and use the program consistently. Pros I love that you can customize this to each hospital. I appreciate the customer service and how friendly they always are. You can create new products or warnings that help staff with more information and less mistakes to be made. We currently use this software with cornerstone, but I did get to use the demo for the full program and its amazing. I'm hoping we get to have it at our hospital soon. Cons I would like to see admin staff be able to adjust the vitals instead of just the instinct staff. We have IV fluid bags linked to our IVF rate line and every time we input a new rate through the vitals section, it will input that bag of fluids. It didnt do this when we first got the program but it started like 3 months later. I would like a way to assign technicians to the patient for the day vs just for that moment. I know we can assign ourselves to the patient, but if we could color code them so 1 of the 2 ICU nurses could tag that patient as theirs for the day and then assign themselves when they're working on them like we already do. Hope this made sense. Reason for choosing Instinct Science I wasn't part of this process Review Source Response from Instinct Science November 15, 2023 Hi Chrystina, Thank you for taking the time to review Instinct and for your positive feedback! We would love to hear more about your current issues with the vitals section and charges. In terms of the patient care team, you can add the name of the nurse in charge of the patient within the patient info bar, but putting this information under the signalment & reason for visit and also listing them in the Care Team. It is also a good idea to have the nurse in charge of a patient pin the patient to their My Board to filter out other patients and only see those they are responsible for. Feel free to reach out to me at caroline@instinct.vet or via support chat (chat bubble icon in the bottom left navy sidebar) so we can help figure out your current concerns. Best, Caroline AO Amy O. Technician Supervisor Veterinary Used the software for: 2+ years ### "Love this for treatments" October 26, 2023 5.0 It has been very positive overall. We have caught charges we may have missed, prevented patients form being double dosed on meds and improved patient care since utilizing Instinct. Pros I like being able to see what treatments are coming due, who is assigned to the patient to complete those treatments and when they have been completed. I like the safety features for drug dosages and the abiltiy to customize treatment plans. I also love the alerts! From disease warnings to patients attitude - everyone is easily informed at a glance. We also catch charges that we may have missed before. Cons There are some issues with double charging with Cornerstone. Review Source Response from Instinct Science November 15, 2023 Amy, Thank you for taking the time to review Instinct Science and for your positive feedback. We love hearing from our customers and knowing that we are helping make their life at work easier, so they can focus on the important job of taking care of patients! I wanted to follow up on your concern regarding double charging with Cornerstone. I would love to help resolve this issue for your hospital. If you haven’t already reached out to our customer support team regarding this, feel free to reach me via e-mail at caroline@instinct.vet. Looking forward to hearing from you. Best, Caroline TC Tina C. Small Animal Surgery Coordinator Veterinary Used the software for: 2+ years ### "Great App for Large Capacity Hospitals" April 30, 2024 5.0 Pros how easy it is to use and understand! It's a very user friendly app compared to some other methods of record keeping and charting in the past Cons the timeout/sign out feature, wish I stayed logged in longer! Review Source AH Amanda H. Certified Veterinary Technician Veterinary Used the software for: 2+ years ### "Overall, very organized and efficient" April 26, 2024 5.0 Pros Instinct offers an organized grid layout for treatment sheets allowing for easy viewing and easy to monitor values for hospitalized patients. My hospital does not use all functions of Instinct but the portions that we do use function very well with minimal errors. Cons When a patient is accidentally checked out, once they are checked back in, a separate Instinct sheet is opened for them. Even though you can re-open the original sheet, it creates another sheet which can generate confusion. So far that has been the only minor drawback that I have experienced. Review Source JP Jennifer P. Owner Veterinary Used the software for: 2+ years ### "So easy to learn" April 27, 2024 5.0 Excellent, the support is so easy to use Pros How logical it is to use and to teach other doctors to use Cons Nothing really, it had only recently been release in the EMR so the initial integration was a little less efficient. It was anticipated though being a new program. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reason for choosing Instinct Science Seemed more appropriate for our ER needs Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Started a new practice and was able to make the choice on what to use. Review Source TC Trevor C. Resident in Emergency and Critical Care Veterinary Used the software for: 2+ years ### "The future is now!" January 19, 2023 5.0 I love this program. After writing out and highlighting paper treatment sheets for years, this has been a breath of fresh air. Pros I love the ability to generate and edit treatment sheets quickly. It makes things so much easier than simply rewriting an entire treatment sheet depending on the patient's needs. Generating templates for diseases is also really nice to ensure nothing is missed. Integrated Plumb's has been wonderful as well. Cons The software's integration with our EMR (Ezyvet) has not been the smoothest which is not necessarily a fault on Instinct specifically but something of note. Some of the drop down menu options are a bit sparse and need additional notes which can lead to less information left in the record. It's also difficult for my nursing staff to get all meds ready for a given treatment time since opening multiple treatment sheets at once isn't a possibility. With paper records, they had that ability to spread all sheets out on a table, prep the patients treatments, then systemically get them all set up which was a bit faster for them. Review Source Response from Instinct Science November 15, 2023 Hi Trevor, Thank you so much for taking the time to review Instinct and for your positive feedback! The dropdown options can be expanded by our data team. Feel free to reach out to us at support@instinct.vet or via support chat (chat bubble icon in the bottom left navy sidebar) so we can talk through what you are looking to add. Best, Caroline JC Juli C. Veterinarian Medical Practice Used the software for: 2+ years ### "We love this EMR and treatment sheet software!" April 29, 2024 5.0 We were the 2nd or 3rd hospital to use Instinct for patient flow sheets when they first came out. We were ver happy to switch t their EMR software Pros It was initially developed by a veterinarian, so it meets all our needs. Cons I wish that the patient ID numbers were more logical (ie numerical order) but they seem somewhat random. Also, some of the charge capture features seem challenging to our assistants who manage charges (the way charges are grouped, I am guessing it is in the order that things are completed) they wish that it was by category. Unable to make canned estimates (I have been told, this isn't something I personally do). Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Needed a cloud-based system to catch up with the times, and wanted our EMRs to integrate with our treatment sheets. Review Source MF Max F. RVT Veterinary Used the software for: 2+ years ### "The best vet software i've ever used" March 23, 2023 5.0 Pros The easy to follow interface, where you can see hourly what is overdue or what's next to be done and plan. The easy way that it's possible to see all patients at once and prioritize who needs most attention. The automatic billing puts Instinct above any other software I've ever used. Cons Sometimes it's difficult to change numbers into smaller amounts (like 15 minutes instead of hourly checks). Switched from [easyVET](https://www.capterra.com/p/134498/easyVET/) It was very bad Review Source Alex S. Owner Veterinary Used the software for: 1-2 years ### "A Game-Changer for Veterinary Practices!" October 2, 2023 5.0 Pros It has truly revolutionized the way we operate, making our lives so much easier. This software is incredibly user-friendly, and the intuitive interface has streamlined our workflow. We can now easily access patient records, lab results, and treatment plans with just a few clicks, saving us valuable time. If you're looking to modernize your practice and enhance the veterinary experience for both your team and your clients, this software is a must-have. Highly recommended! Cons They've made a commitment to roll out new features and updates every month, which gives us hope that the few gaps we've identified will be filled in the near future, such as inventory management and more third party integrations. Review Source MR Mariola R. Veterinarian, IM resident Veterinary Used the software for: Less than 6 months ### "Streamlined Patient Care" January 14, 2023 5.0 My life as a veterinary resident has been improved by leaps and bounds since UT started using Instinct. I'm happy to be able to check up on my patients remotely, add treatments and diagnostics easily, and watch trends over time without having to pull out multiple paper sheets. Pros \- Able to customize treatment and diagnostic plans for patients with ease- Love being able to see patient trends for vitals, weights, etc- Can schedule treatments and diagnostic tests in advance so that you don't forget to add them later (previous paper-based system could only order 24h ahead of time)- Easy to use interface that is also pleasant to look at and navigate- Easy to look up treatment sheets and vitals for patients that have been checked out- Most functions are intuitive even with minimal or no training Cons If I'm really reaching here, scheduling diagnostic tests for outpatients is time-consuming in that it requires lots of clicks. If I just want to perform bloodwork, urine, imaging, and specialty tests on a patient, I have to schedule each diagnostic, even if I don't necessarily care what time these tests get done. I wish I could just order them and have a nurse check them off when done, rather than schedule a specific time/frequency. Review Source Response from Instinct Science November 15, 2023 Mariola, Thank you for taking the time to review Instinct and for your positive feedback! In terms of your concerns regarding scheduling diagnostic tests for a patient being time-consuming, there should be a way around this! If you are finding that there are certain tests that you perform on a regular basis for types of outpatients, you can create product groups in Admin so that you can easily order the product group to the Tx Sheet and bulk edit the time for all as “now” or whatever time is appropriate. For example, you could create a new group - IM Outpatient Urinary - and add all relevant diagnostics and bloodwork to this product group. Here is an example: https://capture.dropbox.com/6AVE2mHn540HjAZj Feel free to reach out to us at support@instinct.vet or via support chat (chat bubble icon in the bottom left navy sidebar) and we can always help guide you further. Best, Caroline RP Robyn P. Licensed Veterinary Technician Veterinary Used the software for: 2+ years ### "Instinct is so user friendly and efficient" April 30, 2024 5.0 Pros I love being able to contact the team about any concerns we have. They are so fast in their response. I love being able to put notes on my treatments. It's much better than just checking a box. Cons It is super easy to go back and change things so that may be difficult to control if you have untrustworthy people working with you. Not a problem at our clinic but, it's something to keep in mind if you don't trust your team. Switched from [SmartFlow](https://www.capterra.com/p/130402/Smart-Flow-Sheet/) Corporate had us make the switch. I've gone back and worked at other clinics that still use SmartFlow and I much prefer Instinct! Review Source ELS Emma Li S. RVT Veterinary Used the software for: 6-12 months ### "Love it!!! Super clean and easy to use!" January 19, 2023 5.0 Accountability for treatments and easier record keeping made possible by this software is invaluable. Especially because all medical records are legal documents. Pros I love the layout and how clean the software is. I specifically like the Tx Sheet (and all its cool options) and Ax mode. Cons It refreshes constantly due to the internet connectivity issues. We have many devices logged into the program and may be due to our wifi strength and not the software itself. Review Source EB Emily B. Veterinarian Medical Practice Used the software for: 2+ years ### "Excellent Product" April 27, 2024 5.0 Excellent. No regrets. Makes management of inpatients so much easier. Pros Instinct is intuitive and easy to use. It manages every aspect of a hospitlized patients treatment process excellently. They also have great support services for when things aren't working the way it is suppose to. Cons I love the whole whiteboard platform and have very few things bad to say about it. I do find it unfortunate that they made the records management plateform and inventory managment plateform so expensive. Review Source RA Rachel A. ER doctor Veterinary Used the software for: 2+ years ### "Great program" April 29, 2024 5.0 Pros Great program that allows full availability in means of treatment sheets and ensuring our patients treatments are completed appropriately Cons difficulty removing 'old'/removed treatments that are no longer used by the hospital. They are still listed in the pull down menu which can make it difficult to ensure we are picking the appropriate one Switched from [Less Paper](https://www.capterra.com/p/158852/Less-Paper/) This was not a self decision, it was made by the company Review Source HK Heather K. Emergency veterinary technician Veterinary Used the software for: Less than 6 months ### "Instinct " September 22, 2023 5.0 Pros I like that you can follow the trend of all vitals while being in hospital and that you can see how many treatments will be due at what time. Cons There are not many cons I can think of, I would like to see purring added to resp effort since there is panting and purring can also throw off rates and efforts. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) We have not made a total switch yet, only using Instinct for treatments and anesthesia at this time Review Source Response from Instinct Science November 15, 2023 Hi Heather! Thank you for taking the time to review Instinct Science and for your positive feedback. With regards to adding “purring” to respiratory rate or effort, this is something that our data team can add for your hospital. We just ask that an admin from your hospital submits a request as a ticket via support chat (support chat bubble > then start a message > select “Create a Ticket”) or have them send an email with the request to support@instinct.vet. Feel free to reach out if you have any questions! Best, Caroline CG Christopher G. Veterinary Technician Veterinary Used the software for: 1-2 years ### "Chris Graham's Instinct review" June 15, 2023 4.0 Awesome. Helps tremendously in a multi doctor clinic with ER and IM. Helps reduce error. Pros Treatment planning and organization. Much easier to handle and distribute tasks for technicians Cons It can be awkward handling treatments that were late. Review Source JS Jennessa S. Veterinary Assistant III Veterinary Used the software for: 2+ years ### "Great" October 26, 2023 5.0 Amazing Pros very organized and simple to use. We all love it Cons I wish there was an option for client location and a patient location. Review Source Response from Instinct Science November 15, 2023 Jenessa, Thank you for taking the time to review Instinct and for your positive feedback. We wanted to offer a solution to your desire to have both a client and patient location listed! Typically the patient location should be listed under Ward. New locations/wards can be added into Instinct by any of your admins within the Admin section of Instinct. For client locations, many hospitals utilize the patient info bar to enter this information. That way it will be visible on the patient info bar when you are in the patient’s Treatment Sheet, but also will be easily seen when looking at the Status Board as a whole. Feel free to reach out to us at support@instinct.vet or via support chat (chat bubble icon in the bottom left navy sidebar) and we can always help guide you further. Best, Caroline