# Instinct Science Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Instinct Science the right Veterinary solution for you? Explore 238 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/234498/Instinct-EMR/reviews

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Instinct Science

4.9 (238)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated May 23rd, 2026

# Reviews of Instinct Science

Ease of use

4.9

Customer Service

4.9

## Pros and Cons in Reviews

WV

William V

Office and Accounts ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years.

“A few features (cash handling, patient photos, integration with IDEXX Web PACS, deeper provider analytics) would make it perfect, but the current product is robust and clearly evolving in the right direction.“

April 28, 2025

EM

Emily M

Registered Veterinary Technician - Surgery and Anesthesia LeadVeterinary, 51 - 200 employeesUsed the software for: More than 2 years.

“it can be cumbersome to edit some things - understandable since they want to make sure things aren't inaccurate from a treatment sense but can still be annoying“

May 27, 2026

KO

Kelsey O

RVTVeterinary, 11 - 50 employeesUsed the software for: 1-2 years.

“Amazing team, you'll have an instinct team member available to your hospital specifically as well as 24 hour support through chat“

May 27, 2026

BI

Bruce I

Medical DirectorVeterinary, 51 - 200 employeesUsed the software for: More than 2 years.

“The inability for seamless integration of patient data creates excess steps and potential loss of information from patient records.“

June 16, 2025

EM

Emily M

Registered Veterinary Technician - Anesthesia LeadVeterinary, 11 - 50 employeesUsed the software for: More than 2 years.

“Being able to easily send feedback and request app updates and features through the app itself in instant-messaging fashion.“

July 2, 2025

CB

Chey B

VeterinarianVeterinary, 2 - 10 employeesUsed the software for: 6-12 months.

“The only down fall for our urgent care model is the lack of integration with Idexx Pacs, although this is in the works as I write this!“

September 5, 2025

AS

Anupreet S

VetVeterinary, 2 - 10 employeesUsed the software for: 1-2 years.

“Clinician brief is what I usually go to for a lot of articles and recent publications, helps a lot,have been using information“

September 5, 2025

AP

Annabel P

VetVeterinary, 51 - 200 employeesUsed the software for: Less than 6 months.

“Doesn’t communicate with our medical record software yet so we have to manually put in bills from our treatment plans.“

September 5, 2025

## Showing most helpful reviews

Showing 1-25 of 238 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Briana W.  
Veterinarian  
Veterinary  
Used the software for: 2+ years

### "Indispensable online treatment management that works seamlessly for doctors + nurses"

March 24, 2023

5.0

Excellent experience-having used paper treatment sheets and other online treatment systems, Instinct is far superior. It is easy to use and helps with hospital flow for both doctors and nurses. Helps ensure patients are receiving timely treatments, VASTLY decreases likelihood of medication errors with the help of Plumbs integration, and is aesthetically pleasing.

Pros

It is incredibly intuitive to use and took little training. I can easily create treatment plans as a doctor, see vital signs, immediately see important patient alerts, change doctors, assign a patient to myself I'm working on....the list goes on. It is an amazing software that has made my life in vet med much easier to navigate - both as a nurse, and now as a doctor!

Cons

I have few cons - the main one is that it is hard to see the total # of doses of a certain medication a patient has received during its hospitalization stay. Would love a screen that brings up all formulations/doses of a medication at once.

Review Source

AM

Ashlyn M.  
Veterinary Nurse Manager  
Veterinary  
Used the software for: 1-2 years

### "Instinct Review"

June 6, 2025

5.0

From the initial onboarding to present our experience has been fabulous, always bumps in the road during a huge change in a hospital, but Instinct was there to help us the ENTIRE time, not to mention, we are able to reach out and chat with any of them at any time - via email or chat! This is what makes the biggest difference.

Pros

We have seen significant workflow improvement, capturing previously missed charges, and the best part is that Instinct is incredibly user friendly and easy to navigate. Their customer service cannot be beat!

Cons

We honestly don't have anything we dislike, like any program, every hospital uses PM software differently, it's very flexible.

Alternatives considered

[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)

Reason for choosing Instinct Science

It still looked and felt 'old' compared to Instinct, and it still would have been 2 platforms vs the single platform with Instinct

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

We needed digital treatment sheets, so we went with Instinct (thank goodness smart flow wasn't available at the time), and after a few years with the treatment sheets, we wanted a cloud based PM software, and Instinct seemed like the natural choice

Review Source

BT

Brianna T.  
Veterinary Technician  
Veterinary  
Used the software for: 1-2 years

### "Veterinary nurse "

October 27, 2023

3.0

Pros

I like it’s streamed lined process and format

Cons

It’s very challenging accessing certain patient files

Review Source

Response from Instinct Science

November 15, 2023

Hi Brianna, Thank you so much for taking the time to review Instinct Science. We'd love to help resolve your patient file access -- if you are still finding trouble, please reach out to caroline@instinct.vet or our general support inbox support@instinct.vet. Our support team is also available 24/7 via the chat support bubble in the bottom left navy sidebar :)

FV

Fayth V.  
Owner, Veterinarian  
Veterinary  
Used the software for: 2+ years

### "Owner, veterinarian"

April 30, 2025

4.0

Glad we choose instinct as our operating system for our new business. It has made improvements over the last 3 years.

Pros

Easy of use, customizable, all information in 1 place. Integrates with Cubex for controlled substances.

Cons

Patient photos. Would like it to integrate with Idexx radiology. Invoicing has a learning curve. Need a strong office manager to train CSRs.

Alternatives considered

[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)

Reason for choosing Instinct Science

As an ER we knew we needed Tx plans. At the time I was only aware of Smart Flow, but it did not have an EMR and you had to purchase Neo. I did not like the idea of having 2 separate systems. And Neo seemed less customizable.

Review Source

JD

Jennifer D.  
Medical Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Instinct Science - a great experience"

April 29, 2025

5.0

The experience with has been wonderful. The team was very willing to help and keep on goal during on boarding and were helpful after with any questions or concerns.

Pros

What I like most about is their willingness to grow and improve. Feedback is always accepted and explored. The massive improvements over the past 3 years in functioning, integrations, and growth have made my job much easier.

Cons

This is a difficult questions because of 's willingness to take feedback and act on feedback. When there is a place for improvement I submit the information and have seen action on many of the requests.

Alternatives considered

[easyVET](https://www.capterra.com/p/134498/easyVET/)

Reason for choosing Instinct Science

Willingness to take feedback and advancements that Instinct made while onboarding.

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)

It was outdated and slow to use, except inventory.

Review Source

AR

Amy R.  
Practice Manager ER and Spec  
Veterinary  
Used the software for: 1-2 years

### "Instinct is the way to go!"

September 5, 2025

5.0

Excellent and honestly one of a kind. Customer support has always been exceptional and they are always willing to listen and hear the suggestions the hospitals have and make the improvements!!

Pros

The ease of the software, it is very user friendly and visually appealing. The workflow has improved and communication in patient treatments.

Cons

Some features were not available that the previous PIMS software had, but the bonus is Instinct is always willing to make changes and support is one of a kind!

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Currently using both, hoping to merge to Instinct this year.

Review Source

EK

Erica K.  
LVT  
Veterinary  
Used the software for: 1-2 years

### "I love Instinct"

September 5, 2025

5.0

Overall- I love that our practice moved to using Instinct. As someone who has used many vet software programs, it is the one that is actually useful for the vet staff. As a technician, I love the treatment sheet use and the anesthesia record. As a teacher, it is user-intuitative, so it is easy to teach to new staff, and easy to find resolutions to any questions

Pros

love the customer support and the ease of use- it is user intuative. Even if you have a question, they are quick to answer or come up with a solution. Even people who are new to vet med find the program easy to use!

Cons

integration with some of our blood machines- although it is being worked on. Specifically Lytes and iStat

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

wanted an all in one product that works for all aspects including treatment sheets and anesthesia

Review Source

RF

Roxana F.  
Clinical services manager  
Veterinary  
Used the software for: 1-2 years

### "Instinct is instinctual "

September 5, 2025

4.0

Much easier and very well done. Printouts for owners are neat and easily read. Plumbs is very helpful for my newer DVMs.

Pros

It is very user friendly and instinctual! New staff have said it is the easiest program that they have used out of many.

Cons

Signature pads don’t work as well. That is the only issue that I really have with it since everything else is wonderful.

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Needed something better for use. Since cornerstone is very difficult

Review Source

SB

Samantha B.  
Manager of ECC  
Veterinary  
Used the software for: 1-2 years

### "Best vet software "

September 6, 2025

5.0

I love it, it is extremely intuitive. It truly works well for a large speciality hospital. They also will adjust the things we need

Pros

The treatment sheet is very good for ICU patients Your team works with AMC very well to change the things we need

Cons

More drop down menus Blood transfusion integrated to have every 15 minute intervals AX mode have the PIP/PEEP part of the graph

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

To have everything in one, and be able to change the things we need.

Review Source

BC

Bertha C.  
Vet Tech  
Veterinary  
Used the software for: 1-2 years

### "Efficient EMR"

September 6, 2025

5.0

Overall I have a great experience with Instinct, the least favorite part would be the internet service sometimes but not really related to program itself

Pros

Easy to use and I can quickly get the information in the record. It is easy to follow the information and easy to look at

Cons

Inputting the treatment plan, adjusting the time for treatments can be a little confusing sometimes to put the end time of the treatment

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)

To minimize paper trail, and make it faster to input all the information

Review Source

LK

Loretta K.  
Registered Veterinary Technician - Assistant Manager  
Veterinary  
Used the software for: 2+ years

### "Instinct should be minimum standard! "

December 20, 2024

5.0

I love Instinct. It is simple and easy to use. Hospital notes and information is easily identified. I believe it simplifies work flow and allows for an promotes optimal patient care.

Pros

I love how user friendly Instinct is. It is simple while still being professional.

Cons

I wish you could move the medications up and down on the list. Instead of them going in order they are added.

Alternatives considered

[SmartFlow](https://www.capterra.com/p/130402/Smart-Flow-Sheet/)

Reason for choosing Instinct Science

Instinct was working towards EMR at that time. We used paper treatment sheets. Moving to Instinct for treatment sheets and practice management software was ideal.

Review Source

CG

Carly G.  
ER Veterinarian  
Veterinary  
Used the software for: 1-2 years

### "Best EMR Ever "

September 6, 2025

5.0

Easy! Intuitive!!!! I’ve used it now for 4-5 years (vet school into my first two ER jobs) and it is the easiest, most user friendly program.

Pros

It is the easiest and move intuitive EMR and treatment sheet ever! I began using Instinct in veterinary school and now am on my second hospital. It is literally like an iPhone in terms of ease of use/how intuitive it is to use. At this point in my career, I don’t know that I would work at a hospital not using Instinct. If you’re still using cornerstone for a treatment sheet - PLEASE consider trying Instinct! I believe in this EMR so much I dream of working for them one day - LOL!

Cons

None. Sometimes they make interface changes I don’t love but they are always open to feedback and they will quickly edit things for userability as needed.

Review Source

RL

Rebecca L.  
Medical Director, owner  
Veterinary  
Used the software for: 1-2 years

### "5 stars. Brand new ER happy with choice of instinct. "

September 6, 2025

5.0

I am very happy we went with instinct and commonly tell others our positive experiences. It was a lot to get it set up but overall easy now that set up.

Pros

The ease of use. We can just through relief vets into it with minimal training and very intuitive. That it is very intuitive overall. That it is really good to not miss charges. The improvements that occur fairly quickly based on user suggestions.

Cons

Having to ask team to make vitals. Waiting for them to be made. That it doesn't prompt you when client chat occurs. Improved search now but before it was search. The inability to search patients based on things like diagnoses.

Review Source

CB

Chey B.  
Veterinarian  
Veterinary  
Used the software for: 6-12 months

### "Instict Review"

September 5, 2025

5.0

Instinct has exceeded my expectations as both a practicing veterinarian and practice owner! Hands down the best EMR system I have used, and I know it is only going to improve as the industry advances.

Pros

Cloud feature User friendliness Snippets Plumbs access Oh and the staff loves the triva! I really have nothing bad to say about this system!

Cons

The only down fall for our urgent care model is the lack of integration with Idexx Pacs, although this is in the works as I write this!

Switched from

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)

Cloud capability and user friendliness!!

Review Source

JR

Jessika R.  
dvm  
Veterinary  
Used the software for: 2+ years

### "instinct rocks"

September 5, 2025

5.0

My overall experience with has been very good. I would recommend it to a friend for sure.

Pros

What I like most about is the ability to sync with cornerstone. This makes charges very easy.

Cons

A con regarding is that all hospitals utilize differently, pro and con depending on the hospital

Review Source

TR

Thairiny R.  
Lvt  
Veterinary  
Used the software for: 1-2 years

### "The best software for vet medicine "

September 6, 2025

5.0

I have had an amazing experience by far and recommend it when I go to hospitals that don’t have it. 100% recommend.

Pros

I like how convenient it is when we have to do patient treatments. It is easy to use and quick. 5 stars

Cons

Sometimes when there is an update it can lag but it’s not so common. It is sometimes slow but then it can pick up quickly.

Review Source

RW

Rita W.  
Veterinarian  
Veterinary  
Used the software for: 1-2 years

### "Instinct is awesome"

September 5, 2025

5.0

I love this software. Best system I’ve used in 12 years of practicing. The learning curve was much shorter than other systems.

Pros

Very user friendly and intuitive. I really like that we can use as a complete EMR not just a whiteboard.

Cons

It seems like the visual interface changes a lot. The latest version is difficult to visualize current visit and what has been completed vs pending documents

Review Source

AS

Amber S.  
Vetereinarian  
Veterinary  
Used the software for: 1-2 years

### "Great choice"

September 5, 2025

5.0

Excellent use in a busy hospital with multiple patients, doctors, and nurses all working towards the same goal.

Pros

What I like most about Instinct is how easy it is to use. Multiple staff personel can use at the same time to help with treatments.

Cons

Toggling back and forth can cause some time delay when toggling between treatments to fill out discharges.

Review Source

CB

Connor B.  
Registered Veterinary Nurse  
Veterinary  
Used the software for: 1-2 years

### "Instinct Veterinary"

September 6, 2025

5.0

I find the software really easy to use and train new staff on. I have used many different products but always happy to work in a practice with Instinct

Pros

Very intuitive software and love the color when medications are scheduled, due or outstanding. It provides a very easy way of prescribing medications or treatments

Cons

Sometimes can be laggy to use, but wondering if this is my practices wifi setup? otherwise a very good software

Review Source

KM

Kathleen M.  
Veterinarian  
Veterinary  
Used the software for: 2+ years

### "Great practice tool for any ER"

April 28, 2025

5.0

I love working with instinct because it helps me work smarter not harder

Pros

Easy to use format that’s also easy for new people to learn quickly.

Cons

Still a few kinks to work out- transferring estimates to billing, ensuring certain charges are taken care of, etc

Review Source

MB

Matthew B.  
Professor of Emergency and Critical Care Medicine  
Veterinary  
Used the software for: 2+ years

### "Best in the Business"

December 20, 2024

5.0

Instinct has allowed us to deliver care more efficiently with greater safety. I'm excited about future expansion of the suite of products.

Pros

Instinct Treatment Sheet is the best in the business and miles ahead of competitors. Safety measures built into the system are an big advantage. Plumb integration is tremendous and very valuable. Excited about the ePrescribing (although I haven't had the opportunity to learn much about it) as I think it'll further allow us to operate more efficiently. Instinct Med Record is intuitive and customizable to the needs of the practice.

Cons

I wish our hospital was able to better integrate with the Instinct suite of products. We are a large hospital that does not utilize major outside labs and imaging services. I do not see this as an Instinct problem and see it more as a problem on our end.

Review Source

KZ

Kayla Z.  
Technician  
Veterinary  
Used the software for: 1-2 years

### "Instinct review"

December 20, 2024

4.0

My overall experience has been good. It's usually very user friendly.

Pros

Easy to use even without much training. People who have not used anything like instinct can usually catch on quickly.

Cons

Sometimes it freezes especially if too many people are on it. I wish that anyone could add things to the data base like alerts and treatments but management has to okay them so it takes more time. An example would be "deaf", if it isn't in the system already you have to ask for permission to load it and it would be easier if you could just add things as a normal user. It sometimes says medical terms are miss spelled but other than that I don't have too many complaints.

Review Source

MP

Michelle P.  
Associate veterinarian  
Veterinary  
Used the software for: 2+ years

### "Instinct is worth looking into"

December 23, 2024

5.0

Fantastic program. Makes having patients in various parts of a large hospital easier to manage.

Pros

When we first adopted Instinct for our large specialty and ER clinic, I was not sure I was going to like it. And while there was a learning curve, I cant imagine how we did things without it in the past. Sure, one of the main features/points is for charge capture, which is important, I am more of the how does it help me do my job. I love that I can pull up my patients treatment sheet anywhere in the hospital and make additions when I think of them rather than the next time I find myself in ICU.

Cons

The logic behind some of the codes still eludes me. To this day I can never remember what misc owner medications is under. I do wish you could edit those fields to things that are more logical to your own mind rather what someone thought made sense many years ago.

Review Source

AS

Anupreet S.  
Vet  
Veterinary  
Used the software for: 1-2 years

### "Clinicin brief"

September 5, 2025

5.0

Pros

Clinician brief is what I usually go to for a lot of articles and recent publications, helps a lot,have been using information

Cons

Nothing much I can think about,can bring in more iCE stuff which helps a lot to even gain information and CE too

Review Source

AP

Annabel P.  
Vet  
Veterinary  
Used the software for: Less than 6 months

### "Very intuitive "

September 5, 2025

5.0

Pros

It makes treatment plans super easy and well laid out I use it to see what I need to round other docs on because it’s very intuitive

Cons

Doesn’t communicate with our medical record software yet so we have to manually put in bills from our treatment plans.

Review Source