---
title: "Instinct Science Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Instinct Science the right Veterinary solution for you? Explore 238 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/234498/Instinct-EMR/reviews/"
page_type: "reviews"
language: "en"
publication_date: "2026-10-19"
---

Instinct Science

4.9 (238)

[View alternatives](https://www.capterra.com/p/234498/Instinct-EMR/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated October 19th, 2026

# Reviews of Instinct Science

Ease of use

4.9

Customer Service

4.9

## Pros and Cons in Reviews

WV

William V

Office and Accounts ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years.

“A few features (cash handling, patient photos, integration with IDEXX Web PACS, deeper provider analytics) would make it perfect, but the current product is robust and clearly evolving in the right direction.“

April 28, 2025

EM

Emily M

Registered Veterinary Technician - Surgery and Anesthesia LeadVeterinary, 51 - 200 employeesUsed the software for: More than 2 years.

“it can be cumbersome to edit some things - understandable since they want to make sure things aren't inaccurate from a treatment sense but can still be annoying“

May 27, 2026

KO

Kelsey O

RVTVeterinary, 11 - 50 employeesUsed the software for: 1-2 years.

“Amazing team, you'll have an instinct team member available to your hospital specifically as well as 24 hour support through chat“

May 27, 2026

BI

Bruce I

Medical DirectorVeterinary, 51 - 200 employeesUsed the software for: More than 2 years.

“The inability for seamless integration of patient data creates excess steps and potential loss of information from patient records.“

June 16, 2025

NS

Natalie S

Registered Veterinary TechnicianVeterinary, 51 - 200 employeesUsed the software for: More than 2 years.

“as an emergency vet tech I like the convenience for patient charts and monitoring, also the quick access to plumbs for any drug-related questions has been very helpful“

December 20, 2024

SC

Suna C

Veterinary StudentVeterinary, 201 - 500 employeesUsed the software for: 1-2 years.

“It's hard to search for past patients - I wish there were options for advanced search (e.g. by keywords in diagnosis or notes).“

December 20, 2024

DF

Dylan F

NurseVeterinary, 51 - 200 employeesUsed the software for: More than 2 years.

“I find the integration with our Idexx send out labs to be very easy to navigate.“

May 28, 2026

CB

Chey B

VeterinarianVeterinary, 2 - 10 employeesUsed the software for: 6-12 months.

“The only down fall for our urgent care model is the lack of integration with Idexx Pacs, although this is in the works as I write this!“

September 5, 2025

## Showing most helpful reviews

Showing 1-25 of 238 available reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Nurse  
Used the software for: 3-5 years

### "Instinct for the win!"

June 2, 2026

5.0

Instinct has grown in the 4 years that I have been using it into a great PIMS for our mixed general and ER practice. We love the whiteboard and really appreciate how receptive your team is to our feedback, good or bad.

Pros

I find the integration with our Idexx send out labs to be very easy to navigate. I also like the updated anesthetic monitoring sheet. The inpatient/outpatient/boarding patient flow is easy to navigate

Cons

The new scheduling interface I was not a fan of but your team has so far allowed different users to keep the older option which I appreciate.

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[Infinity](https://www.capterra.com/p/186420/Infinity/)

New practice. But have only found my experience enjoyable and not daubtibg

Review Source

Veterinarian  
Used the software for: 3-5 years

### "Easiest PIMS to learn and to teach !"

June 1, 2026

5.0

Overall experience 10/10 and we are almost at 5 years with the EMR version. I could cover most everything in 45 minutes with a new doctor and they all felt that it was very intuitive. Missed charges are very infrequent due to the full EMR version . The team is also very responsive to requests for help as well.

Pros

We opened a new ER with all new equipment and a new software to all of us. This PIMS has been the easiest to use, and the easiest ti train relief doctors on.

Cons

Not a real con, but I would love the options for label printers to be expanded . Dymo software is a pain

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)

Reasons for choosing Instinct Science

Better treatment sheet and full EMR. The treatment sheet seemed very easy to set up and document treatments, and then have them invoiced at the same time

Review Source

Staff surgeon  
Used the software for: 3-5 years

### "Instinct #1 "

June 1, 2026

5.0

I am an instinct lifer. I will always be grateful for the time that it has saved me with my records.

Pros

I am always impressed with the industry leading innovation. When taken into account all aspect of an EMR, there is a significant value for money. The customer support is amazing as they’re always available to help.

Cons

Not anything to speak of. I would like for there to be an iPhone app but apparently that is in the works.

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)

Animals was no longer sufficient for our practice

Review Source

RVT  
Used the software for: 1-3 years

### "Love this PIMS!"

May 29, 2026

5.0

Great experience from start up to day to day. Great support. someone is always available to answer questions. They are always improving and taking input on how to improve.

Pros

ease of use. Very user friendly staff need very little training to be able to use the software. Great support. Amazing team, you'll have an instinct team member available to your hospital specifically as well as 24 hour support through chat

Cons

I've not come across a downfall yet. We had some confusion when first using the system with processing payments but we quickly worked with the support team and they helped us with a SOP to prevent this problem from happening

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)

Reasons for choosing Instinct Science

support, good reviews, emergency specific platform

Review Source

Registered Veterinary Technician - Surgery and Anesthesia Lead  
Used the software for: 3-5 years

### "Getting better as time goes on, user friendly "

May 29, 2026

5.0

I love it, I asked my new hospital (when they were building it from scratch) to considering using it as I feel it is very user friendly and adaptable

Pros

online customer support so I don't have to sit on the phone is great; very nice to have all things in one system instead of one thing for inpatient management and another for charges etc

Cons

it can be cumbersome to edit some things - understandable since they want to make sure things aren't inaccurate from a treatment sense but can still be annoying

Review Source

Licensed Veterinary Technician  
Used the software for: 1-3 years

### "Good program to use!"

May 27, 2026

4.0

Overall good. No big complaints. Lots of this can be catered to your needs and preferences. But it does take some getting use to.

Pros

Quick, simple and easy to use. I like this much more compared to other programs. Can also use this from home instead of only at work.

Cons

Some things isn't too easy. For example if i need to alter the time. Sometimes it only allows 15 min intervals.

Switched from

Did not have all the functions that we need. Especially anesthesia charting.

Review Source

Briana W.  
Veterinarian  
Used the software for: 3-5 years

### "Indispensable online treatment management that works seamlessly for doctors + nurses"

March 27, 2023

5.0

Excellent experience-having used paper treatment sheets and other online treatment systems, Instinct is far superior. It is easy to use and helps with hospital flow for both doctors and nurses. Helps ensure patients are receiving timely treatments, VASTLY decreases likelihood of medication errors with the help of Plumbs integration, and is aesthetically pleasing.

Pros

It is incredibly intuitive to use and took little training. I can easily create treatment plans as a doctor, see vital signs, immediately see important patient alerts, change doctors, assign a patient to myself I'm working on....the list goes on. It is an amazing software that has made my life in vet med much easier to navigate - both as a nurse, and now as a doctor!

Cons

I have few cons - the main one is that it is hard to see the total # of doses of a certain medication a patient has received during its hospitalization stay. Would love a screen that brings up all formulations/doses of a medication at once.

Review Source

Veterinary Nurse Manager  
Used the software for: 1-3 years

### "Instinct Review"

June 9, 2025

5.0

From the initial onboarding to present our experience has been fabulous, always bumps in the road during a huge change in a hospital, but Instinct was there to help us the ENTIRE time, not to mention, we are able to reach out and chat with any of them at any time - via email or chat! This is what makes the biggest difference.

Pros

We have seen significant workflow improvement, capturing previously missed charges, and the best part is that Instinct is incredibly user friendly and easy to navigate. Their customer service cannot be beat!

Cons

We honestly don't have anything we dislike, like any program, every hospital uses PM software differently, it's very flexible.

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

We needed digital treatment sheets, so we went with Instinct (thank goodness smart flow wasn't available at the time), and after a few years with the treatment sheets, we wanted a cloud based PM software, and Instinct seemed like the natural choice

Alternatives considered

[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)

Reasons for choosing Instinct Science

It still looked and felt 'old' compared to Instinct, and it still would have been 2 platforms vs the single platform with Instinct

Review Source

Veterinary Technician  
Used the software for: 1-3 years

### "Veterinary nurse "

November 2, 2023

3.0

Pros

I like it’s streamed lined process and format

Cons

It’s very challenging accessing certain patient files

Review Source

Response from Instinct Science

November 15, 2023

Hi Brianna, Thank you so much for taking the time to review Instinct Science. We'd love to help resolve your patient file access -- if you are still finding trouble, please reach out to caroline@instinct.vet or our general support inbox support@instinct.vet. Our support team is also available 24/7 via the chat support bubble in the bottom left navy sidebar :)

LVT  
Used the software for: 1-3 years

### "I love Instinct"

September 8, 2025

5.0

Overall- I love that our practice moved to using Instinct. As someone who has used many vet software programs, it is the one that is actually useful for the vet staff. As a technician, I love the treatment sheet use and the anesthesia record. As a teacher, it is user-intuitative, so it is easy to teach to new staff, and easy to find resolutions to any questions

Pros

love the customer support and the ease of use- it is user intuative. Even if you have a question, they are quick to answer or come up with a solution. Even people who are new to vet med find the program easy to use!

Cons

integration with some of our blood machines- although it is being worked on. Specifically Lytes and iStat

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

wanted an all in one product that works for all aspects including treatment sheets and anesthesia

Review Source

Owner, Veterinarian  
Used the software for: 3-5 years

### "Owner, veterinarian"

May 2, 2025

4.0

Glad we choose instinct as our operating system for our new business. It has made improvements over the last 3 years.

Pros

Easy of use, customizable, all information in 1 place. Integrates with Cubex for controlled substances.

Cons

Patient photos. Would like it to integrate with Idexx radiology. Invoicing has a learning curve. Need a strong office manager to train CSRs.

Alternatives considered

[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)

Reasons for choosing Instinct Science

As an ER we knew we needed Tx plans. At the time I was only aware of Smart Flow, but it did not have an EMR and you had to purchase Neo. I did not like the idea of having 2 separate systems. And Neo seemed less customizable.

Review Source

Medical Director  
Used the software for: 1-3 years

### "Instinct Science - a great experience"

April 30, 2025

5.0

The experience with Instinct Science has been wonderful. The team was very willing to help and keep on goal during on boarding and were helpful after with any questions or concerns.

Pros

What I like most about Instinct Science is their willingness to grow and improve. Feedback is always accepted and explored. The massive improvements over the past 3 years in functioning, integrations, and growth have made my job much easier.

Cons

This is a difficult questions because of Instinct Science's willingness to take feedback and act on feedback. When there is a place for improvement I submit the information and have seen action on many of the requests.

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)

It was outdated and slow to use, except inventory.

Alternatives considered

[easyVET](https://www.capterra.com/p/134498/easyVET/)

Reasons for choosing Instinct Science

Willingness to take feedback and advancements that Instinct made while onboarding.

Review Source

Hospital Administrator  
Used the software for: 3-5 years

### "Best Cloud Based PIMS around!"

April 29, 2025

5.0

My onboarding experience was the smoothest ever! Our case manager thought of everything, helped with all the uploads, made relevant suggestions on how to create new protocols and work around. Since then they have been there when we need them and we love it!

Pros

Instinct is intuitive, constantly adapting to what we need and request. Their staff is top notch, none better in the field. It is easy to use, cloud based and the staff loves it!

Cons

Currently the owner chat function could use some updating, but it is on the list and I am sure we will see something new soon!

Switched from

[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)

We wanted a more intuitive cloud based system

Alternatives considered

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Reasons for choosing Instinct Science

Far and wide the best available, we demo'd several

Review Source

CEO  
Used the software for: Less than 1 year

### "Great Option for 24H Hospital"

April 29, 2025

5.0

It has been a wonderful improvement from our prior practice management software. The team loves it and management has all the data needed. It is exactly what we needed for our busy 24h hospital.

Pros

It is intuitive, flexible and offers a wide range of reports and management focused data. Our medical team is able to customize templates to their preferances and finds the integration with our medical services and referral partners seamless. There is a robust self training program available for new team members that gets them up to speed quickly and great product support anytime we have questions.

Cons

There are a lot of options and set up takes some time to ensure things are working best for your hospitals needs. It is wonderful once you spend the time setting it up.

Switched from

[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)

We wanted a cloud based solution and a more automated and streamlined process.

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[Shepherd](https://www.capterra.com/p/172485/Shepherd-App/)

Reasons for choosing Instinct Science

More functionality and intuitive use. It was easier to train staff and had all the reporting functions we needed.

Review Source

Clinical services manager  
Used the software for: 1-3 years

### "Instinct is instinctual "

September 8, 2025

4.0

Much easier and very well done. Printouts for owners are neat and easily read. Plumbs is very helpful for my newer DVMs.

Pros

It is very user friendly and instinctual! New staff have said it is the easiest program that they have used out of many.

Cons

Signature pads don’t work as well. That is the only issue that I really have with it since everything else is wonderful.

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Needed something better for use. Since cornerstone is very difficult

Review Source

Registered Veterinary Technician - Anesthesia Lead  
Used the software for: 3-5 years

### "LOVE this platform"

July 3, 2025

5.0

I love it, tell people that I love it and convinced my surgeon friend who opened his own practice to use it as his main practice management software.

Pros

Being able to easily send feedback and request app updates and features through the app itself in instant-messaging fashion. Makes it easy to ask for things when I think of them so I don't forget, and so I don't avoid doing it just so I can skip a phone call.

Cons

The anesthesia sheet print-outs (or computer-generated attachments) print out VERYA long, like 15-30 pages depending on how long the procedure was. But then again I focus on anesthesia, and only have used it for ax mode and inpatient mode so far.

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[SmartFlow](https://www.capterra.com/p/130402/Smart-Flow-Sheet/)

new practice was already using it for inpatients

Review Source

Associate Veterinarian, Critical Care  
Used the software for: 1-3 years

### "As if Cornerstone and EzyVet had a love child"

December 20, 2024

5.0

Overall, it is a very user friendly, time efficient medical record with a solid treatment sheet. Built in access to drug calculator and Plumbs are extremely helpful.

Pros

I've only used this in the clinical setting- not for data capture or billing purposes. This is my second favorite veterinary medical records platform, after EzyVet. I've used everything from DVMaxx, VMACS, a literal typewriter, Impromed, AIS, and the much hated Cornerstone. Instinct's medical record and treatment sheet interfaces work well, even in the hectic ER. We are able to set up templates for data entry and bundled treatments which are great help with efficiency. The medication calculator is a literal lifesaver. So many medical errors have avoided with this one feature. Ease of e mailing, and the ability to copy/paste, and use snippets are excellent.

Cons

Seriously, though. What is with the breed abbreviations? So confusing.... I'd love the thumbnail feature that EzyVet has, linking rad and US images to the medical record. I'd also like a cat or dog icon (or bearded dragon, we don't judge) to help quickly help identify species.

Switched from

[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)

Needed a larger database and more versatile treatment sheet

Review Source

Associate Veterinarian and Medical Director  
Used the software for: 1-3 years

### "The modern veterinary software"

December 20, 2024

5.0

Great experience in use and with customer support

Pros

Instinct is the most modern veterinary software I have used. It looks nice and is very user friendly. The treatment board is awesome, super easy to use and helps calculate doses. The best part is that it is always getting better and the team takes your feedback into account!

Cons

There are some bugs that still need to be worked out and improved on, however, as noted above, that is always improving with instinct! Unlike other softwares that haven't changed in years!

Switched from

[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)

Impromed was like using windows 98. We used instinct treatment board first and then wanted to get on the full EMR

Review Source

CVT, Manager  
Used the software for: 3-5 years

### "HAEC Loves Instinct "

September 8, 2025

5.0

Amazing! I love everything overall and love that the feedback I give is often followed later! Instinct is easy to use and great overall for all levels of technology users.

Pros

Easy to use even for those who struggle with technology. I love how easy everything integrates. My favorite is the live help at any time! Everything is amazing!

Cons

When updates make visual changes. I appreciate the updates that are always being made but I wish the visual aspect would stay more similar. It slows us down each time there is an update. I would love the option to opt in or out of some feature updates also.

Review Source

Medical Director, owner  
Used the software for: 1-3 years

### "5 stars. Brand new ER happy with choice of instinct. "

September 9, 2025

5.0

I am very happy we went with instinct and commonly tell others our positive experiences. It was a lot to get it set up but overall easy now that set up.

Pros

The ease of use. We can just through relief vets into it with minimal training and very intuitive. That it is very intuitive overall. That it is really good to not miss charges. The improvements that occur fairly quickly based on user suggestions.

Cons

Having to ask team to make vitals. Waiting for them to be made. That it doesn't prompt you when client chat occurs. Improved search now but before it was search. The inability to search patients based on things like diagnoses.

Review Source

Emergency Veterinarian  
Used the software for: 3-5 years

### "JAM Synopsis"

September 8, 2025

5.0

Saves me time, makes me money, I love it. I will not work at a hospital that does not use it. Could not be happier.

Pros

I love your guys' shit! Keep up the solid work. So effiicient, so stream-lined and integrative. -Dr. Jordan A Marcus

Cons

Wish there was an easier way to track patient weights. Wish there was a way for associates to track our production, not just admins.

Review Source

Vet  
Used the software for: 1-3 years

### "Great overall"

September 8, 2025

5.0

I've had a great experience with Instinct whiteboard and with Standards. I love the client handouts in Standards and literally use it everytime I work.

Pros

It is very easy to use and shows everything very clearly. I also love that the formulary is built right in and easy to access.

Cons

The way my practice has it set up. We didn't think everything through when implementing it. I do wish the team helping with the set up worked with our management more on better ways to implement it.

Review Source

Lvt  
Used the software for: 1-3 years

### "The best software for vet medicine "

September 9, 2025

5.0

I have had an amazing experience by far and recommend it when I go to hospitals that don’t have it. 100% recommend.

Pros

I like how convenient it is when we have to do patient treatments. It is easy to use and quick. 5 stars

Cons

Sometimes when there is an update it can lag but it’s not so common. It is sometimes slow but then it can pick up quickly.

Review Source

Vet Tech  
Used the software for: 1-3 years

### "Great Program"

September 8, 2025

5.0

I really have liked using it. I went from a clinic with a whiteboard to this and it is much more organized and easy for everyone in the hospital to see

Pros

Very easy to use. Information stays very organized between hospitalized and outpatients. Haven't really had any issues.

Cons

The search feature is a little hard to work/find sometimes as someone who isn't very good with technology.

Review Source

Er vet  
Used the software for: 1-3 years

### "Love it, easy to use! "

September 8, 2025

5.0

Great! I find it easy to use and train new staff members. Nurses love using it because it’s organized

Pros

Plumbs integration and the fact that it calculated drugs and gives me safe ranges. Easy to edit and change

Cons

No sync with our current pins software, can’t integrate directly so costs don’t cover over which is tough.

Review Source

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