# Brivo Access Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Brivo Access the right Facility Management solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/234450/Brivo-Access/reviews --- Brivo Access 4.3 (54) [View alternatives](https://www.capterra.com/p/234450/Brivo-Access/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Brivo Access Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews Theresa I OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “We used Brivo Access when we first opened our gym in 2015 - They are so reliable, and the system always works - never had a glitch in the system and members always able to get in - Reporting was easy“ December 5, 2025 PZ Peter Z PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Seems like a predatory business practice to charge you a large sum for an upgrade that is required to keep service then increase monthly fees by 30% after you purchase the upgrade. “ January 22, 2026 JD Jake D ControllerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “It helps us keep our office secure and provides visibility to everything going on around the office.“ April 2, 2025 PZ Peter Z PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I certainly did not get a 30% enhancement of services. When I complained online to their customer service, I received a crappy "we apologize for the inconvenience<" translated as "sorry sucker."“ January 22, 2026 JD Jake D ControllerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “It delivers the product we need to manage our office security.“ April 2, 2025 JD Jake D ControllerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “It can be a bit clunky at times and difficult to manage without a consultant.“ April 2, 2025 JN Jenny N senior workplace managerCommercial Real Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Our low voltage vendor installed the physical hardware and helped created doors/etc on the dashboard. Once everything was installed, I was able to create a group for our employees.“ October 11, 2022 Gary B. R PresidentReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “It is the worst customer service. If you don't mind, taking 3-4 days to resolve an issue, then this is your company.“ November 22, 2023 ## Showing most helpful reviews Showing 1-25 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Fantastic to use in many different businesses " December 5, 2025 5.0 We always enjoyed using Brivo - Their customer support was fantastic, and we also received an answer if we ever came across any issues - we were looking into the Bluetooth access with our system but i think ours was outdated, Pros We used Brivo Access when we first opened our gym in 2015 - They are so reliable, and the system always works - never had a glitch in the system and members always able to get in - Reporting was easy Cons We were running a 24/7 gym so we had to gateway many things and brivo was one we had to sync with the gym software - which of course applied more integration fees - which we tried to eliminate - so i would have to fix two different software's all the time - Brivo access is the one that is affordable and fantastic it was the software we chose that was nickel and diming us Review Source Gary B. R. President Real Estate Used the software for: 6-12 months ### "Great product, The worst customer service!!" November 22, 2023 5.0 Last repair was my last. I ripped out system. I would rather have a key and an intercom. Simple system. It would take me 3-4 days to get anyone on the phone. After getting them on the phone, I would get transferred 6-7 times, and many times I got disconnected. It is very difficult to understand the person on the phone. Did I say frustration! To my real estate friends, run from this product due to the customer service. I inherited this system. The monthly is too expensive. They are about $70.00 per month, and others are $10.00 per month. It was all good until I needed help! Pros When it worked, it was a great product. Cons Overpriced compared to competitors. Not just the product itself, but the monthly is 6-7 times more than the competition. The worst part about this product is the customer service. It is the worst customer service. If you don't mind, taking 3-4 days to resolve an issue, then this is your company. Reason for choosing Brivo Access I liked the product. You don't get to deal with the customer service, until you need them. Don't waste your time!! Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Wanted a more sophisticated system. A System that would be a virtual doorman. I inherited this system. Review Source PZ Peter Z. President Health, Wellness and Fitness Used the software for: 2+ years ### "Brivo letdown" January 22, 2026 3.0 My experience was not so good. It would have been nice had Brivo issued a warning that they were about to raise their monthly rates substantially when they sold us on the required upgrade. Pros It functions well overall but the phone app is not user friendly - very difficult to make changes in schedule on phone Cons in my small business, I was charged $1200 for a new control board 2 months ago, then hit will a 30% increase in my monthly fee this month. Seems like a predatory business practice to charge you a large sum for an upgrade that is required to keep service then increase monthly fees by 30% after you purchase the upgrade. The magnitude of the monthly increase is obscene and the reason given for the increase is a lame cliche - "Brivo informs us the increase is a result of its ongoing work to improve its suite of services." I certainly did not get a 30% enhancement of services. When I complained online to their customer service, I received a crappy "we apologize for the inconvenience<" translated as "sorry sucker." Review Source JD Jake D. Controller Construction Used the software for: 2+ years ### "Simple Security Solution" April 2, 2025 5.0 It delivers the product we need to manage our office security. Pros It helps us keep our office secure and provides visibility to everything going on around the office. Cons It can be a bit clunky at times and difficult to manage without a consultant. Review Source LL Lola L. Leasing Professional Real Estate Used the software for: 2+ years ### "Bravo for Brivo" February 18, 2025 5.0 I have had nothing but positive experiences with Brivo. Very easy to navigate. Pros The ease to program the fobs. It’s really helpful to also see activity. Cons What I like least about Brivo is that you can’t reprogram a fob that was previously used. Review Source CV Carolina V. IT manager Information Technology and Services Used the software for: 2+ years ### "Good cloud bases System " November 23, 2021 3.0 Pros It is fairly easy to use. It was very easy to add and remove employees. The app provided a great solution for the end of physical keycards. Cons Didn’t like the UI. A few times I tried to access the door my iPhone would open the Apple wallet. Switched from [Kisi](https://www.capterra.com/p/147727/Keyless-Door-Access/) Problems in the systems and difficult remote support . Review Source MB Mark B. Vice President Security and Investigations Used the software for: Less than 6 months ### "Security managers review of Brivo" April 3, 2025 4.0 Overall I am impressed with the ease of use of the product. Pros The best thing about brivo is that i am able to use my phone to unlock any door im near without having to look for keys. Cons Sometimes the app takes a little long upon opening the app. Review Source EG Erica G. Director of Operations Religious Institutions Used the software for: 1-2 years ### "Fabulous Product!" November 28, 2023 5.0 I am so happy that we switched from Tru Portal! Brivo Access is easy to use and manage even for people who are not tech savvy! Pros It is easy to use and the app is essential for me so that I can lock and unlock doors when I am not on site. It is easy to set up users, easy to use and manage. I can assign users temporary access in case they just need it for a short time. Cons I love it all! Luckily we have been using our security company for a long time and they know all of the tunnels and access panels around the church. They had to do some creative wiring to hook up some of the panels but that isn't a Brivo thing. It is an old building thing! Reason for choosing Brivo Access We switched from Tru Portal but it won't let me put that in. Tru Portal was awful and we are very happy that we switched! Review Source JA James A. President / Owner Construction Used the software for: 2+ years ### "Almost Done" March 22, 2022 3.0 Brivo - Does not get back or follow through with its promises as a company. I can list things we as dealers have been promised and have not one after another. I have to hound them to get any response. It is also very frustrating to see costs going up for fewer services. I do not have an issue with cost increases as long as values are created. Pros As a contractor that installs and runs only Brivo as their go-to, I like that I can train any HR person in 1 - 2 hours. turn over is high. so training is imperative to keep the system up. Cons It is not close to being done. We are still waiting on things to be finished but they keep adding on to it. So it is good enough to sell but not complete. We have been pushing this for 3 years now. Also, the labelling in the program side is very inconsistent and if you did not use the system much you would not realize just what an issue this is. Review Source RG Robert G. Director of Operations / Partner Security and Investigations Used the software for: 2+ years ### "Modern Access Control" March 17, 2022 5.0 We spend less time managing the Brivo system than products from our past and more time reaping the benefits of a cutting edge access control platform. Pros Brivo has documented processes and documentation on how they are constantly analizing threats and updating system to prevent a data breach. The user interface is very intuitive, even to a first-time-user. Cons Feature requests can take a little longer than we like but this is due to the scrutiny and testing involved in launching new features; I suppose this is actually a positive thing. The Brivo team is constantly developing the product and expanding capability in ways that keep it on to of the industry. There is a reason they are the number 1 target for their competition, they absolutely dominate market share in the cloud access space because they are the best product, not because they have the most aggressive marketing strategy. Review Source GK Gary K. VP IT Transportation/Trucking/Railroad Used the software for: 2+ years ### "Brivo Access solves Access Controls" March 17, 2022 5.0 Very positive experience Pros Ease of use, Simple user interface, Ability to manage from anywhere and any device Cons When the panels lose power all users are defaulted to out of facility. This causes antipassback issue. Review Source SK Scotty K. Project Manager Construction Used the software for: 2+ years ### "Brivo Access review" March 25, 2022 3.0 Excellent Tech Support, easy to use interface, but not a fan of the constant changes to the interface. Pros Ease of use and easily trainable to end users Cons Constant changes to the interface, including omitting useful tools on almost a weekly basis Reason for choosing Brivo Access rmr Review Source LH Linda H. Assistant Manager Management Consulting Used the software for: 2+ years ### "Access Control" March 29, 2022 4.0 Great! Pros Ease of adding and deleting decals at a press of a button. Cons There should be a way a place to record each decal to a specific vehicle. Review Source GK Goldsworth K. Sales Security and Investigations Used the software for: 6-12 months ### "none" March 19, 2022 5.0 activity and user info Pros ease of use - the help section allows us to have time to assist other customers Cons the conversion to the new software is confusing for customers and us as an integrator to know who has merged and who hasn't Reason for choosing Brivo Access no Review Source AR Alessia R. Sr. HR Generalist Automotive Used the software for: 1-2 years ### "Easy to Usa" March 17, 2022 4.0 Pros I like that we can deactivate badges down to the hour. It helps with emergencies and with making sure that anyone that shouldn't be allowed does not have access Cons Nothing that I have noticed so far, sometimes there are glitches, but that is normal with technology Review Source KN Krystal N. HR Manager Automotive Used the software for: 2+ years ### "Good System" March 17, 2022 5.0 Pros This is very user friendly. The use of both platforms to see user activity and groups makes htings easier. Cons Nothing now. I am finally able to utilize the adding groups feature in Brivo Access which is much easier than the original platform. Review Source VT Valerie T. HR Generalist Food Production Used the software for: 1-2 years ### "Brivo used for access card activity" March 17, 2022 3.0 I've figured it out by several calls to support services; it's ok to review activity/access Pros Ease of access, ability to review activities on the employee/access card I wanted Cons No instructions provided on how to use it; I'd like the ability to run reports on activity which I don't have the access to do so, by the provider. Review Source AS Annaliza S. Project Manager Security and Investigations Used the software for: Less than 6 months ### "Movement of the Future" March 10, 2022 5.0 excellent support and products Pros Easy Access and real simple enough for all our customer to understand. Cons I will be honest the cost is high but I guess we get what we pay for. Review Source JK Jung K. IT System administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Overview of Brivo Access" March 17, 2022 5.0 My overall experience with brivo as managing and creating users is nice so far. Pros \-Able to use your (nfc enabled) phone as key card -Able to expire certain cards -Able to suspend some one's access / profile Cons \-There aren't any apps for admins. -Mobile website is hard to navigate. -Phone as key is a premium feature Review Source CS Cam S. Technical Operations Computer Software Used the software for: 2+ years ### "Notification Rules are Now Broken" March 18, 2022 4.0 The old UI was superior and more simple. Pros Everything is great about Brivo really. I just have the one complaint. Cons Ever since moving to access the notification rules are more cumbersome and time consuming to deal with. Previously, we were able to select from a list that was completely viewable and check off the ones that we wanted. Now we have to scroll through a list and individually select each rule, and then re-open the list again to select another. There is no way to do this quickly anymore, and now instead of taking me 30 seconds to create rules it takes literally ten minutes... why was this changed? It made the whole process much worse. Additionally, new rules have been added that weren't before - with no description of what they do. I have no idea if I should/shouldn't be adding these extra rules. Something needs to be changed, or allow us to use onair classic for changing notification rules. We tried tech support but they had no idea what we meant. Review Source MB Mary B. Executive Assistant/Facilities Coordinator Education Management Used the software for: 2+ years ### "Solid" March 17, 2022 4.0 Positive but one of our current partners has been disappointing. Pros We utilize the scheduling and group scheduling to help control access to our buildings. Cons Some of the features are a bit clunky, but that comes with any software. There are always workarounds. Review Source JH Joanne H. Residen Services Coordinator Recreational Facilities and Services Used the software for: 2+ years ### "Granville's Brivo Review" March 25, 2022 3.0 I was exztremely happy with Brivo until the new system. Pros The ability to create badges within the system. Cons Look up selection for users in the new system is only by last name, this does not work for Granville at all. Our staff spend too much time trying to find users and sometimes can't if we do not have a correct name. This is not helpful. Reason for choosing Brivo Access Brivo's capabilities and flexibility with the old system. Review Source HR Hillel R. CTO Insurance Used the software for: 2+ years ### "Long time Brivo customer" March 22, 2022 5.0 Pros Brivo is very intuitive and easy to deploy and to use. We are able to centrally manage all access control from a single interface regardless of which office locations the person needs access to. Cons I find that the new version of the portal is more difficult to use than the old version. The reporting interface also needs to be redone as it's not very user-friendly. Review Source JN Jenny N. senior workplace manager Commercial Real Estate Used the software for: 2+ years ### "Workplace Manager review" October 11, 2022 4.0 Great! No issues that I am aware of from an admin perspective, users find it easy enough to install/use on a daily basis. Overall, brivo is reliable. Pros Brivo is relatively easy for an non-IT person to manager. Our low voltage vendor installed the physical hardware and helped created doors/etc on the dashboard. Once everything was installed, I was able to create a group for our employees. Management of users (onboarding/offboard/troubleshooting) is relatively easy...I am not our IT support, so when issues scale above my knowledge base I will call brivo support. Luckily I haven't had any issues...so I haven't called support yet. For what it's worth, I have a pretty good base-understanding of access control systems (as in, I can create a group, user, pull some reporting, etc). Cons too many apps, why is there a badge app/admin app? would be great to funnel all services/functions under 1 app. I'm actually pretty sure there are three apps. Reason for choosing Brivo Access reliability Review Source SK Spencer K. System Administrator Information Technology and Services Used the software for: 2+ years ### "Good product, but two requests" March 22, 2022 4.0 The system has allowed us to standardize access to buildings and centrally manage our users' keys. We can limit their access when necessary or lock out building access in emergencies. All of this and more has been very helpful to our organization. Pros The web interface is easy to use and effective/stable. Changes seem to propagate to the panels quickly. I really like that the events stream in real-time and that the reports can be scheduled and emailed on the schedule. Cons My main complaint is that card numbers do not sync from Active Directory. This means that, every time we assign/reassign a proximity card, I have to log into the interface to change it, even though we already store that in AD. I have requested this before but the company said they wouldn't allow that. An alternative would be API access so that I could integrate it with my existing change process. But you have to PAY for API access?! I've never heard of that before - this is the only service we have with that requirement. Other than that, the system works very well. Review Source Similar Products Featured ## Related categories [Physical Security](https://www.capterra.com/physical-security-software/)[Network Access Control (NAC)](https://www.capterra.com/network-access-control-software/) [Visitor Management](https://www.capterra.com/visitor-management-software/)