# Brivo Access Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Brivo Access the right Facility Management solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/234450/Brivo-Access/reviews

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Brivo Access

4.3 (54)

[View alternatives](https://www.capterra.com/p/234450/Brivo-Access/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Brivo Access

Ease of use

4.2

Customer Service

4.2

## Pros and Cons in Reviews

Theresa I

OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years.

“We used Brivo Access when we first opened our gym in 2015 - They are so reliable, and the system always works - never had a glitch in the system and members always able to get in - Reporting was easy“

December 5, 2025

PZ

Peter Z

PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“Seems like a predatory business practice to charge you a large sum for an upgrade that is required to keep service then increase monthly fees by 30% after you purchase the upgrade. “

January 22, 2026

JD

Jake D

ControllerConstruction, 11 - 50 employeesUsed the software for: More than 2 years.

“It helps us keep our office secure and provides visibility to everything going on around the office.“

April 2, 2025

PZ

Peter Z

PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“I certainly did not get a 30% enhancement of services. When I complained online to their customer service, I received a crappy "we apologize for the inconvenience<" translated as "sorry sucker."“

January 22, 2026

JD

Jake D

ControllerConstruction, 11 - 50 employeesUsed the software for: More than 2 years.

“It delivers the product we need to manage our office security.“

April 2, 2025

JD

Jake D

ControllerConstruction, 11 - 50 employeesUsed the software for: More than 2 years.

“It can be a bit clunky at times and difficult to manage without a consultant.“

April 2, 2025

JN

Jenny N

senior workplace managerCommercial Real Estate, 11 - 50 employeesUsed the software for: More than 2 years.

“Our low voltage vendor installed the physical hardware and helped created doors/etc on the dashboard. Once everything was installed, I was able to create a group for our employees.“

October 11, 2022

Gary B. R

PresidentReal Estate, 11 - 50 employeesUsed the software for: 6-12 months.

“It is the worst customer service. If you don't mind, taking 3-4 days to resolve an issue, then this is your company.“

November 22, 2023

## Showing most helpful reviews

Showing 1-25 of 54 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Fantastic to use in many different businesses "

December 5, 2025

5.0

We always enjoyed using Brivo - Their customer support was fantastic, and we also received an answer if we ever came across any issues - we were looking into the Bluetooth access with our system but i think ours was outdated,

Pros

We used Brivo Access when we first opened our gym in 2015 - They are so reliable, and the system always works - never had a glitch in the system and members always able to get in - Reporting was easy

Cons

We were running a 24/7 gym so we had to gateway many things and brivo was one we had to sync with the gym software - which of course applied more integration fees - which we tried to eliminate - so i would have to fix two different software's all the time - Brivo access is the one that is affordable and fantastic it was the software we chose that was nickel and diming us

Review Source

Gary B. R.  
President  
Real Estate  
Used the software for: 6-12 months

### "Great product, The worst customer service!!"

November 22, 2023

5.0

Last repair was my last. I ripped out system. I would rather have a key and an intercom. Simple system. It would take me 3-4 days to get anyone on the phone. After getting them on the phone, I would get transferred 6-7 times, and many times I got disconnected. It is very difficult to understand the person on the phone. Did I say frustration! To my real estate friends, run from this product due to the customer service. I inherited this system. The monthly is too expensive. They are about $70.00 per month, and others are $10.00 per month. It was all good until I needed help!

Pros

When it worked, it was a great product.

Cons

Overpriced compared to competitors. Not just the product itself, but the monthly is 6-7 times more than the competition. The worst part about this product is the customer service. It is the worst customer service. If you don't mind, taking 3-4 days to resolve an issue, then this is your company.

Reason for choosing Brivo Access

I liked the product. You don't get to deal with the customer service, until you need them. Don't waste your time!!

Switched from

[Intercom](https://www.capterra.com/p/134347/Intercom/)

Wanted a more sophisticated system. A System that would be a virtual doorman. I inherited this system.

Review Source

PZ

Peter Z.  
President  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Brivo letdown"

January 22, 2026

3.0

My experience was not so good. It would have been nice had Brivo issued a warning that they were about to raise their monthly rates substantially when they sold us on the required upgrade.

Pros

It functions well overall but the phone app is not user friendly - very difficult to make changes in schedule on phone

Cons

in my small business, I was charged $1200 for a new control board 2 months ago, then hit will a 30% increase in my monthly fee this month. Seems like a predatory business practice to charge you a large sum for an upgrade that is required to keep service then increase monthly fees by 30% after you purchase the upgrade. The magnitude of the monthly increase is obscene and the reason given for the increase is a lame cliche - "Brivo informs us the increase is a result of its ongoing work to improve its suite of services." I certainly did not get a 30% enhancement of services. When I complained online to their customer service, I received a crappy "we apologize for the inconvenience<" translated as "sorry sucker."

Review Source

JD

Jake D.  
Controller  
Construction  
Used the software for: 2+ years

### "Simple Security Solution"

April 2, 2025

5.0

It delivers the product we need to manage our office security.

Pros

It helps us keep our office secure and provides visibility to everything going on around the office.

Cons

It can be a bit clunky at times and difficult to manage without a consultant.

Review Source

LL

Lola L.  
Leasing Professional  
Real Estate  
Used the software for: 2+ years

### "Bravo for Brivo"

February 18, 2025

5.0

I have had nothing but positive experiences with Brivo. Very easy to navigate.

Pros

The ease to program the fobs. It’s really helpful to also see activity.

Cons

What I like least about Brivo is that you can’t reprogram a fob that was previously used.

Review Source

CV

Carolina V.  
IT manager  
Information Technology and Services  
Used the software for: 2+ years

### "Good cloud bases System "

November 23, 2021

3.0

Pros

It is fairly easy to use. It was very easy to add and remove employees. The app provided a great solution for the end of physical keycards.

Cons

Didn’t like the UI. A few times I tried to access the door my iPhone would open the Apple wallet.

Switched from

[Kisi](https://www.capterra.com/p/147727/Keyless-Door-Access/)

Problems in the systems and difficult remote support .

Review Source

MB

Mark B.  
Vice President  
Security and Investigations  
Used the software for: Less than 6 months

### "Security managers review of Brivo"

April 3, 2025

4.0

Overall I am impressed with the ease of use of the product.

Pros

The best thing about brivo is that i am able to use my phone to unlock any door im near without having to look for keys.

Cons

Sometimes the app takes a little long upon opening the app.

Review Source

EG

Erica G.  
Director of Operations  
Religious Institutions  
Used the software for: 1-2 years

### "Fabulous Product!"

November 28, 2023

5.0

I am so happy that we switched from Tru Portal! Brivo Access is easy to use and manage even for people who are not tech savvy!

Pros

It is easy to use and the app is essential for me so that I can lock and unlock doors when I am not on site. It is easy to set up users, easy to use and manage. I can assign users temporary access in case they just need it for a short time.

Cons

I love it all! Luckily we have been using our security company for a long time and they know all of the tunnels and access panels around the church. They had to do some creative wiring to hook up some of the panels but that isn't a Brivo thing. It is an old building thing!

Reason for choosing Brivo Access

We switched from Tru Portal but it won't let me put that in. Tru Portal was awful and we are very happy that we switched!

Review Source

JA

James A.  
President / Owner  
Construction  
Used the software for: 2+ years

### "Almost Done"

March 22, 2022

3.0

Brivo - Does not get back or follow through with its promises as a company. I can list things we as dealers have been promised and have not one after another. I have to hound them to get any response. It is also very frustrating to see costs going up for fewer services. I do not have an issue with cost increases as long as values are created.

Pros

As a contractor that installs and runs only Brivo as their go-to, I like that I can train any HR person in 1 - 2 hours. turn over is high. so training is imperative to keep the system up.

Cons

It is not close to being done. We are still waiting on things to be finished but they keep adding on to it. So it is good enough to sell but not complete. We have been pushing this for 3 years now. Also, the labelling in the program side is very inconsistent and if you did not use the system much you would not realize just what an issue this is.

Review Source

RG

Robert G.  
Director of Operations / Partner  
Security and Investigations  
Used the software for: 2+ years

### "Modern Access Control"

March 17, 2022

5.0

We spend less time managing the Brivo system than products from our past and more time reaping the benefits of a cutting edge access control platform.

Pros

Brivo has documented processes and documentation on how they are constantly analizing threats and updating system to prevent a data breach. The user interface is very intuitive, even to a first-time-user.

Cons

Feature requests can take a little longer than we like but this is due to the scrutiny and testing involved in launching new features; I suppose this is actually a positive thing. The Brivo team is constantly developing the product and expanding capability in ways that keep it on to of the industry. There is a reason they are the number 1 target for their competition, they absolutely dominate market share in the cloud access space because they are the best product, not because they have the most aggressive marketing strategy.

Review Source

GK

Gary K.  
VP IT  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Brivo Access solves Access Controls"

March 17, 2022

5.0

Very positive experience

Pros

Ease of use, Simple user interface, Ability to manage from anywhere and any device

Cons

When the panels lose power all users are defaulted to out of facility. This causes antipassback issue.

Review Source

EM

Eric M.  
Chief Security Officer  
Farming  
Used the software for: 2+ years

### "Why I use Brivo"

March 18, 2022

5.0

Overall we have had a very good experience with Brivo Systems.

Pros

Ease of access across multiple platforms

Cons

Apple App constantly crashes while trying to access.

Review Source

RP

Remo P.  
Managing Partner  
Security and Investigations  
Used the software for: 2+ years

### "Brivo Access"

March 22, 2022

5.0

Pros

Product is easy to use, feature rich and easy to deploy.

Cons

Certain programming features still sitting in Brivo OnAir and not in Brivo Access yet.

Review Source

ES

Eric S.  
IT Manager, Infrastructure  
Retail  
Used the software for: 1-2 years

### "Brivio"

March 22, 2022

5.0

Pros

The ease of access with the app controls.

Cons

The iOS app crashes from time to time. Other than that, it's solid!

Review Source

RW

Ron W.  
Facilties  
Non-Profit Organization Management  
Used the software for: 2+ years

### "American Red Cross Tucson AZ"

March 17, 2022

4.0

Overall the database has been solid which is the most important.

Pros

Over the years it has been very solid , The Database is easy to learn and navigate

Cons

We cannot print working barcodes through this software

Reason for choosing Brivo Access

No choice

Review Source

SO

Sandra O.  
Assistant Property Manager  
Real Estate  
Used the software for: 2+ years

### "thoughts on brivo"

March 18, 2022

5.0

Pros

The ease of use and how everything is nicely compacted

Cons

It could look better, the looks isnt that great

Review Source

MK

Missy K.  
Franchise owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "We have issues daily "

March 29, 2022

3.0

It’s only ok. The app itself doesn’t work well so we encourage members just to use their key code instead

Pros

When it works, it’s great! Members love the idea of using the app for ease

Cons

Members struggle with the app daily. Even when we troubleshoot, make sure they’re on our wifi, and allow access always

Reason for choosing Brivo Access

This is a franchise and we have to use Brivo

Review Source

VG

Vanessa G.  
IT Support  
Real Estate  
Used the software for: 2+ years

### "Brivo"

March 22, 2022

5.0

Pros

The interface is easy to use and fairly intuitive, and has a good mobile app as well for management on the go.

Cons

Can't think of anything that I dislike.

Review Source

JK

Jung K.  
IT System administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Overview of Brivo Access"

March 17, 2022

5.0

My overall experience with brivo as managing and creating users is nice so far.

Pros

\-Able to use your (nfc enabled) phone as key card -Able to expire certain cards -Able to suspend some one's access / profile

Cons

\-There aren't any apps for admins. -Mobile website is hard to navigate. -Phone as key is a premium feature

Review Source

CS

Cam S.  
Technical Operations  
Computer Software  
Used the software for: 2+ years

### "Notification Rules are Now Broken"

March 18, 2022

4.0

The old UI was superior and more simple.

Pros

Everything is great about Brivo really. I just have the one complaint.

Cons

Ever since moving to access the notification rules are more cumbersome and time consuming to deal with. Previously, we were able to select from a list that was completely viewable and check off the ones that we wanted. Now we have to scroll through a list and individually select each rule, and then re-open the list again to select another. There is no way to do this quickly anymore, and now instead of taking me 30 seconds to create rules it takes literally ten minutes... why was this changed? It made the whole process much worse. Additionally, new rules have been added that weren't before - with no description of what they do. I have no idea if I should/shouldn't be adding these extra rules. Something needs to be changed, or allow us to use onair classic for changing notification rules. We tried tech support but they had no idea what we meant.

Review Source

MB

Mary B.  
Executive Assistant/Facilities Coordinator  
Education Management  
Used the software for: 2+ years

### "Solid"

March 17, 2022

4.0

Positive but one of our current partners has been disappointing.

Pros

We utilize the scheduling and group scheduling to help control access to our buildings.

Cons

Some of the features are a bit clunky, but that comes with any software. There are always workarounds.

Review Source

JH

Joanne H.  
Residen Services Coordinator  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Granville's Brivo Review"

March 25, 2022

3.0

I was exztremely happy with Brivo until the new system.

Pros

The ability to create badges within the system.

Cons

Look up selection for users in the new system is only by last name, this does not work for Granville at all. Our staff spend too much time trying to find users and sometimes can't if we do not have a correct name. This is not helpful.

Reason for choosing Brivo Access

Brivo's capabilities and flexibility with the old system.

Review Source

HR

Hillel R.  
CTO  
Insurance  
Used the software for: 2+ years

### "Long time Brivo customer"

March 22, 2022

5.0

Pros

Brivo is very intuitive and easy to deploy and to use. We are able to centrally manage all access control from a single interface regardless of which office locations the person needs access to.

Cons

I find that the new version of the portal is more difficult to use than the old version. The reporting interface also needs to be redone as it's not very user-friendly.

Review Source

JN

Jenny N.  
senior workplace manager  
Commercial Real Estate  
Used the software for: 2+ years

### "Workplace Manager review"

October 11, 2022

4.0

Great! No issues that I am aware of from an admin perspective, users find it easy enough to install/use on a daily basis. Overall, brivo is reliable.

Pros

Brivo is relatively easy for an non-IT person to manager. Our low voltage vendor installed the physical hardware and helped created doors/etc on the dashboard. Once everything was installed, I was able to create a group for our employees. Management of users (onboarding/offboard/troubleshooting) is relatively easy...I am not our IT support, so when issues scale above my knowledge base I will call brivo support. Luckily I haven't had any issues...so I haven't called support yet. For what it's worth, I have a pretty good base-understanding of access control systems (as in, I can create a group, user, pull some reporting, etc).

Cons

too many apps, why is there a badge app/admin app? would be great to funnel all services/functions under 1 app. I'm actually pretty sure there are three apps.

Reason for choosing Brivo Access

reliability

Review Source

SK

Spencer K.  
System Administrator  
Information Technology and Services  
Used the software for: 2+ years

### "Good product, but two requests"

March 22, 2022

4.0

The system has allowed us to standardize access to buildings and centrally manage our users' keys. We can limit their access when necessary or lock out building access in emergencies. All of this and more has been very helpful to our organization.

Pros

The web interface is easy to use and effective/stable. Changes seem to propagate to the panels quickly. I really like that the events stream in real-time and that the reports can be scheduled and emailed on the schedule.

Cons

My main complaint is that card numbers do not sync from Active Directory. This means that, every time we assign/reassign a proximity card, I have to log into the interface to change it, even though we already store that in AD. I have requested this before but the company said they wouldn't allow that. An alternative would be API access so that I could integrate it with my existing change process. But you have to PAY for API access?! I've never heard of that before - this is the only service we have with that requirement. Other than that, the system works very well.

Review Source

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