# ResDiary Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ResDiary the right Restaurant Management solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/23375/ResDiary/reviews

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ResDiary

2.9 (9)

[View alternatives](https://www.capterra.com/p/23375/ResDiary/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 16th, 2026

# Reviews of ResDiary

Ease of use

2.8

Customer Service

3.2

## Showing most helpful reviews

Showing 1-9 of 9 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Peter D.  
Director  
Hospitality  
Used the software for: 2+ years

### "Best Table & Reservations Management Solution available "

January 17, 2018

5.0

Pros

Very smart and easy to use solution. I can see why it is so popular. The solution actually works and thinks like a restaurant operates. Great value and always adding new features.

Cons

Reports are good but need a face-lift. Looking forward to all their new developments. The new look of ResDiary.com and all their apps is very cool and stylish.

Review Source

VR

Verified Reviewer  
Campus Manager  
Hospitality  
Used the software for: 6-12 months

### "Good mix of functionality and usability"

October 13, 2018

4.0

Overall a very nice piece of kit, gets the job done and I have never encountered any outages server-side so the web app has always been accessible.

Pros

Really user-friendly, almost looked like it was designed for customers to book a table themselves on the employee interface. Multiple views were easy to switch between and were often changed by my colleagues to suit how they prefer to see the bookings.

Cons

I think this may have been a problem at our end, although our manager insisted it wasn't, but I would always get the error "maximum covers exceeded for this time period" even though there was plenty of space. This then meant you would have to manually and carefully check if we had enough free covers for times when it was busy. As I said this may have been at the fault of the restaurant but it was confusing nonetheless.

Review Source

CM

Chris M.  
CEO  
Hospitality  
Used the software for: 6-12 months

### "Poor value and difficult to use"

January 7, 2026

1.0

Expensive, overcomplicated ( its is certainly nothing like as cheap as $69/ month stated on the page!!)

Pros

It is a very comprehensive piece of software. It covers table bookings, timings and cancellations. it is too hard to edit shortcuts ( which are few). It is too difficult to interact with unless you happen to be a large chain style restaurant - for which this software was clearly designed.

Cons

The interface is unintuitive. Setup is unnecessarily complicated and general UI is very poor. It is hard to navigate with excessive complicated windows within windows and option that can only be arrived at by licking through many menus. It is also very expensive at £154/ monthGBP ($207.73USD equiv)

Alternatives considered

[TablePlus](https://www.capterra.com/p/170642/TablePlus/)

Reason for choosing ResDiary

At the time it seemed like a good idea and the cost was not based on charging commission for each booking made.

Switched from

[eResidentCare](https://www.capterra.com/p/85296/eResidentCare/)

eRes by Kernow Software - an option that wasn't listed decided to close down their operations

Review Source

JT

Jack T.  
HR & Operations  
Hospitality  
Used the software for: 2+ years

### "Great tool"

November 13, 2022

5.0

Really revolutionised our booking experience for customers. Great support, great training.

Pros

Takes most of the work out of customer bookings - a lot of automation and customisation. Works incredible well once you properly assign all the parameters.

Cons

Once you add payments, things become a bit more complicated.

Alternatives considered

[Resy OS](https://www.capterra.com/p/197806/ResyOS/)

Reason for choosing ResDiary

Price point, integrations.

Review Source

WW

Will W.  
General Manager  
Restaurants  
Used the software for: 2+ years

### "8 years working with ResDiary in multiple establishments is testament to its versatility"

August 9, 2017

5.0

Time saved

Pros

Quite a deep cloud-based system, with levels of functionality and settings that mean you can customise it for almost any restaurant that accepts bookings or has a waiting list. Cloud based software means it's responsive to customer booking input and they have a great widget for online bookings. So much to like.

Cons

The strength of this software (its versatility) also makes it complex for non-tech savvy people to set up, however the Dimmi team will assist with this.

Review Source

TH

Tessa H.  
Venue manager  
Food & Beverages  
Used the software for: 1-2 years

### "Good Product"

January 16, 2025

3.0

Was positive to start and system had everything I needed but with staff changes within their business it was difficult to get help.

Pros

Similar to another product I had used previous

Cons

Customer service and communication, software itself worked well but struggled to get help.

Review Source

KL

Kunyu L.  
manager  
Hospitality  
Used the software for: Less than 6 months

### "this think is designed to waste my life & Money"

October 4, 2019

1.0

The sale Rep coming to try to sell Resdiary to me, and he did it at the end, don't ask me how persuasive he was, don't ask me how promising he sounds, he obviously did a good job to sell me the product. But I regret about buying it for very single second when I am using it. I did ask him for a trial, but he said there is no trial, look like he was lying to me, as in this website it does tick yes for trial. I thought that I am an old school don't like computer technology, however, my staffs all told me today this thing just wasting their time and made their life more complicated, and they are not going to use it!! What should I do now, the sale rep just got me to sign it up for 3 months, he said that is the minimum contract. What the hell! I feel he just force me to try a ridiculous software for 3 months! This is a freedom country, do I have the right to return a product that I am not happy with?? Should I go to fare go? I don't know why those people give it a five-star review, this is just so misleading. I say they either staff from the company or people who like complicated live. So if you want to make your life complicated and make your business miserable, I highly recommend to use the Resdiary. This software is the best, but not one of, the choice.

Pros

Nothing!!

Cons

To complicate to use, wasting time, wasting money, wasting energy

Review Source

FG

FRANCOIS G.  
Director  
Restaurants  
Used the software for: 6-12 months

### "BAD EXPERIENCE OVERALL"

March 22, 2021

1.0

REALLY BEEN DISAPOINTED ON THE WAY OUR CONTRACT WAS TERMINATED. WOULD NOT RECOMMEND TO PEOPLES IN OUR INDUSTRY

Pros

NO COVERS CHARGES - FIXED MONTHLY PAYMENTS

Cons

FEATURES | NOT USER FRIENDLY | NO CUSTOMER SERVICE OR FOLLOW UP ONCE THE ACCOUNT WAS SET UP TERRIBLE TRAINING

Review Source

RB

Rochelle B.  
Reservations  
Hospitality  
Used the software for: Less than 6 months

### "Kill Me!"

October 3, 2017

1.0

There is nothing good I can say I like about this system. It can take bookings (if you have that amount of time to waste in your life)

Cons

Probably one of the worst reservation systems I have ever used. Unnecessarily over-complicated. The layout is like a badly designed excel document. I can't believe we've left BookaTable for this! It takes longer to try a put a booking into the system now and completely wastes my time. Arrrgh! And no, I won't get used to this over time. It is simply user-unfriendly.

Review Source

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