# ShiftCare Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ShiftCare Software - reviews, pricing plans, popular comparisons to other Home Care products and more.

Source: https://www.capterra.com/p/233684/ShiftCare

---

# 

 ShiftCare Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ShiftCare

## What is ShiftCare?

A full-featured home care agency software where care providers can manage scheduling, billing & invoicing, documents, and progress notes, all in one place. Includes contact management, interaction tracking, lead management, and an easy-to-use mobile app version for caregivers and support workers on the go. Streamline processes and cut back on admin time with ShiftCare so you can focus on providing a higher standard of care.

## What is ShiftCare used for?

[Scheduling](https://www.capterra.com/scheduling-software/)[Home Care](https://www.capterra.com/home-care-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)

Overall rating

Based on 144 user reviews

Reviews sentiment

Positive

93%

Neutral

4%

Negative

3%

Starting price

$8

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## ShiftCare alternatives

Highest Rated

[4.8 (43)](https://www.capterra.com/p/163319/StoriiCare/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/233684/ShiftCare/alternatives/)

## Who uses ShiftCare?

Based on Capterra reviews from the past 3 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Mobile Access

4.5 (103)

86.41% of 103 reviewers that rated this feature as important or highly important

Mobile access lets you and your staff manage shifts, clock in/out, and add notes from anywhere. Some users say the app is convenient and user-friendly, but several mention limited admin functions and desire more control for managers.

Calendar Management

4.6 (85)

83.53% of 85 reviewers that rated this feature as important or highly important

Calendar management helps you visualize, plan, and share shift schedules efficiently. Reviewers indicate it’s easy to use, supports recurring shifts, provides multiple views, and keeps everyone aware of upcoming shifts and holidays.

Real-time Scheduling

4.8 (58)

93.10% of 58 reviewers that rated this feature as important or highly important

With real-time scheduling, you can instantly update shifts and notify staff of changes. Users think this capability is user-friendly, flexible for last-minute adjustments, and ensures everyone stays informed and coordinated through instant notifications.

Billing & Invoicing

4.4 (52)

69.23% of 52 reviewers that rated this feature as important or highly important

ShiftCare offers integrated billing and invoicing, including seamless Xero and MYOB connections. Some reviewers find it easy to generate invoices and reports, though a few mention occasional syncing issues and limited invoice customization.

Scheduling

4.7 (42)

88.10% of 42 reviewers that rated this feature as important or highly important

ShiftCare gives you a straightforward way to organize, modify, and publish staff schedules. Reviewers appreciate its intuitive interface, flexibility for different shift types, and how easy it is to manage rosters and alert staff to updates.

Client Management

4.4 (41)

78.05% of 41 reviewers that rated this feature as important or highly important

Manage contact details and communication with clients

ShiftCare 125 features

Manage and track employee attendance

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage various aspects of appointments including booking, rescheduling, canceling

Schedule appointments via a calendar

Creation, administration, and evaluation of assessments or tests

Track the attendance of specific individuals or groups

Automatically create schedules based on business needs or employee availability and qualifications

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

ShiftCare offers integrated billing and invoicing, including seamless Xero and MYOB connections. Some reviewers find it easy to generate invoices and reports, though a few mention occasional syncing issues and limited invoice customization.

Create, update, and manage bookings, itineraries, and reservations

Calendar management helps you visualize, plan, and share shift schedules efficiently. Reviewers indicate it’s easy to use, supports recurring shifts, provides multiple views, and keeps everyone aware of upcoming shifts and holidays.

Synchronize with other calendars to view mutual availability and schedules

Track cancellations of policies, accounts, orders, appointments, etc.

Manage the treatment plan and coordination between care providers and patients with special health care needs

Manage caregiver's training, scheduling, supervision, performance evaluation, etc.

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Access and track notes regarding case activities and updates within case files

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Communicate using direct chat or messages within the system

Process of submitting and following up on claims with insurance companies

Schedule in-person or online classes

Electronic storage of stakeholder contact information

Manage contact details and communication with clients

Private online space that lets businesses securely share documents and provide information access to clients

Track employees' arrival and departure timings for payroll purposes

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Automated reminders and confirmations for booked appointments and events via text or email

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

A collection of customer information such as contact details, demographics, previous interactions, etc.

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Digitally sign online documents

Reminders sent via email

Track employee schedules, availability, and performance across projects and tasks

Online portal where employees can access and track their own information

Assign working shifts or tasks to employees based on their availability

Create and securely store digital patient records

Schedule facilities, such as athletic fields, venues, and convention centers based on their availability

Track and manage staff profiles, recruitment, schedules, productivity, career development and performance

Plan, manage, and track the financial activities of an individual or organization

Software designed for the healthcare industry

Specifically for long term care providers

Form predictions based on past and present data/trends

Store, manage and track all forms in a centralized location

Ensure compliance with the General Data Protection Regulation protocols

Use AI to generate content in the form of text, images, videos, etc.

Providing medical care for elderly patients

Establish measurable goals and objectives and track their progress over a specific period of time

System to support the positioning, navigation, and timing (PNT) measurements of an object or individual

Automatically find mutually available meeting time slots across multiple calendars

Compliant with HIPAA, which sets standards for sensitive patient data protection

Manage the care, assistance, or services that take place in patient's home

Manage and track all disruptions and incidents

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Ability to chat online in real time

Manage billing and payments for a healthcare provider

Records of patients' medical history

Access to patient medication history data

Administer and track medication inventory, schedules, dosage, and side-effects

Communicate via cell phone, text, or e-mail messages in real-time to fill gaps and ensure proper coverage.

Mobile access lets you and your staff manage shifts, clock in/out, and add notes from anywhere. Some users say the app is convenient and user-friendly, but several mention limited admin functions and desire more control for managers.

Notifications via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Request two or more credentials to prove user's identity before granting access to systems

Manage and support multiple locations

Track and monitor patient no-show rates

Track and organize online shifts

Manage and record overtime hours for hourly employees

Allow communication between the company and patients via messages, SMS, emails, phone, and more

Allows medical providers to engage patients in a variety of ways to ensure their health.

Managing and tracking patient health, progress, communication, and treatment plans

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Manage employee salary processes, data, taxes, and records administration efficiently

Generative AI models can create personalized recommendations for users based on their preferences and behavior.

Track and organize physician schedules and pertinent information

System of devices or tools that help perform, test and capture patients' diagnostics in real-time

Predict future data based on historical data sets

Customizable notes that help healthcare professionals document and track patient progress

Document and report the progress of ongoing projects

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

With real-time scheduling, you can instantly update shifts and notify staff of changes. Users think this capability is user-friendly, flexible for last-minute adjustments, and ensures everyone stays informed and coordinated through instant notifications.

Receive system updates as soon as any changes are made

Ability to record, store, update, and retrieve information

Schedule repeating appointments based on a duration of time

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Allocate and manage resources, such as employees, equipment, facilities, and other assets

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held

ShiftCare gives you a straightforward way to organize, modify, and publish staff schedules. Reviewers appreciate its intuitive interface, flexibility for different shift types, and how easy it is to manage rosters and alert staff to updates.

Online portal through which end users can access the system, manage tasks, or obtain information

Schedule shifts via online calendars and available employees

Managing and trading shift details between employees

Track and manage sick leave time

Track employee skills, competencies, training & qualifications

Send messages via SMS

Schedule shifts for staff/employees, track hours worked, and manage staff payroll

Gauge satisfaction and receive information for improvement and success

Create, manage and track all task activities and progression

Track the status and progress of tasks

Track and manage the scheduling of tasks

Set up connections to third-party platforms to improve business processes

Tools that allow employees to request/schedule time off

Track time worked per client

Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation

Track the amount of time spent on a job or task

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Request, track, and manage time off requests and vacation time

Process that confirms a caregiver's visit and services provided

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.4 (144)

4.4

Based on 144 reviews

## Pricing

Value for money

4.5 (134)

Free Trial

[View pricing plan details](https://www.capterra.com/p/233684/ShiftCare/pricing/)

Basic

$8.00

Per User,Per Month

It includes:

-   Submit Progress Notes
-   Manage Team Availability
-   Time & Attendance
-   Caregiver App
-   Staff Scheduling

Professional

$13.00

Per User,Per Month

It includes:

-   All Basic Features
-   Generate Invoices
-   Job Board
-   Advanced Staff Rostering
-   Teams

Premium

$20.00

Per User,Per Month

It includes:

-   All Pro features
-   Custom Forms
-   Advanced Incident Management
-   Client Signatures
-   Publish Shifts
-   Track Client Funds

Value for money

4.5 (134)

4.5

Based on 134 reviews

## Integrations

[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

Xero](https://www.capterra.com/p/120109/Xero/)[

Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[

QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[

Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/)[

MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (138)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (138)

4.7

Based on 138 reviews

## User reviews

Overall rating

4.6

Based on 144 reviews

Filter by rating

5(105)

4(29)

3(6)

2(1)

1(3)

Mentioned topic

Sorted by most recent

JS

Jason S.

Owner

Hospital & Health Care

### "Big mistake in choosing Shiftcare"

1.0

Overall Rating

1.0

1.0

Ease of Use

4.0

4.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 12, 2025

Extremely disappointing. I run a home care agency and was looking for reliable scheduling and client management software. ShiftCare sold a vision they couldn’t deliver. The product is unstable, support is unreliable, and the company’s integrity is questionable. I would strongly caution other agencies to look elsewhere.

Pros

The only positive was that the sales team seemed eager to help—at least before I paid the deposit. I heard from sales constantly leading up to contract signature. Shocker I know.

Cons

ShiftCare completely overpromised and underdelivered. The onboarding was confusing and poorly supported. They misrepresented having a working public API, and once I raised concerns, their communication dropped off. They even called my personal cell multiple times for payment before onboarding, but once issues appeared, they vanished.

Switched from

[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/)

I wanted more current technology and a better UX. I have gone right back to Wellsky though. Its so much better than Shiftcare. I never should have switched.

Alternatives considered

[Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/)

[AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)

Reasons for choosing ShiftCare

Sales people told me what i wanted to hear in terms of functionality and how easy it would be to switch. All lies.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CP

Cynthia P.

Owner

Hospital & Health Care

### "Use anyone other than Shiftcare"

1.0

Overall Rating

1.0

1.0

Ease of Use

4.0

4.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 11, 2025

I wish I had never met this company. Truly the worst business decision of my life. Stay away. You have been warned.

Pros

The UI is pretty good for a home health agency scheduling software and the price was attractive to me

Cons

Everything. But my biggest issue is they over promise in the sales process and tell you they can do everything you want and then when you go live, it’s a complete utter disaster.

Switched from

[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/)

I went back to WellSky. So much better as a product and company.

Alternatives considered

[AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)

Reasons for choosing ShiftCare

I wish I hadn’t made the decision. I have regretted it ever since.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JR

Julie R.

Scheduling

Hospital & Health Care

### "Best care in good time."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 3, 2025

I enjoyed working with ShiftCare and being able to assign caregivers to clients and schedule appointments for care with ease.

Pros

ShiftCare made it easy to schedule appointments and pair a caregiver easily. We are able to communicate for last minute coverage too and that makes all the difference when getting our clients the care they need.

Cons

Not to say I liked anything least but there are things to learn still as we navigate through all the functions of the software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AS

Amy S.

Team Leader

Hospital & Health Care

### "Shiftcare Review"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

5/10

July 14, 2025

Pros

It is simple to use and visually uncomplicated. The rostering was clear simple and the features were good.

Cons

The constant bugs and the lack of mobile functionality for admin. Doing anything admin related on the phone was tricky and time consuming.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 16, 2025

Thanks so much for your feedback! We're glad to hear you found ShiftCare easy to use and liked the rostering features. We really appreciate you highlighting the issues with mobile admin functionality - we know how important it is to manage things on the go, and we’re working to improve that experience. Thanks again for helping us get better!

BA

Beatrice A.

Director

Hospital & Health Care

### "ShiftCare is a good scheduling App"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 3, 2025

Pretty good. The staff are very helpful, the seminars are useful and the help files are easy to access. Thank you!

Pros

Very good support team. Quick and easy to get answers. The permissions are quite easy and set up is good.

Cons

Sometimes the app is a little bit glitchy, but not too bad. The price is a little higher than I would like to pay.

Alternatives considered

[Sentry](https://www.capterra.com/p/166136/Sentry/)

Reasons for choosing ShiftCare

Unsure sorry. I can't remember. It was too long ago.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 4, 2025

Hi Beatrice, Thanks for the great review! We're glad the setup's been smooth and that our support team’s been helpful. Really appreciate your honesty about the app glitches and pricing, it's feedback like this that helps us improve. If you ever need anything, we're here for you! The ShiftCare Team

SH

Scott H.

Disability Support Worker

Individual & Family Services

### "ShiftCare Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 18, 2025

The customer service has been exceptional, the software is great value for money and the experience using ShiftCare has been overwhelmingly positive.

Pros

ShiftCare has been great for keeping the client documents secure and easy to access for clients and staff. Scheduling is easy with a good amount of customisability, allowing me to add a good amount of detail to shifts for workers. ShiftCare linking to Xero has been great for streamlining invoicing, which has saved plenty of admin time. I have not had any issues using the app yet after over 12 months. I am confident that if there were any issues with the app or any of the software that it would be solved quickly. The customer service has been very responsive, efficient and the staff have been friendly, helpful and their service has been above and beyond.

Cons

There are times that I have been unsure of how to complete something in the software or the app. However, there are plenty of resources that can be accessed on the ShiftCare website and on YouTube to support learning how to use the software. The customer service has also been very helpful.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 21, 2025

Hi Scott, Thanks so much for your kind words! We're really glad ShiftCare has helped make scheduling, document access, and invoicing easier for you, and that our Xero integration has saved you time. It’s great to hear you’ve had a smooth run with the app, and your trust in our support team means a lot. We also appreciate your note about learning the software, we’re glad our guides and videos have helped, and our team’s always here when you need a hand. Thanks again for being part of the ShiftCare community! Warmly, The ShiftCare Team

FL

Faye L.

Manager

Health, Wellness and Fitness

### "Good for scheduling. Limited with everything else."

2.0

Overall Rating

2.0

2.0

Ease of Use

4.0

4.0

Features

2.0

2.0

Customer Service

5.0

5.0

Likelihood to Recommend

1/10

May 15, 2025

Moderate. The payroll could not be broken down into different time periods so integration into Xero was useless.

Pros

Scheduling was easy. The system interface is easy to use and the helpdesk was very accessible with people who are reachable at all times

Cons

Shiftcare had some privacy breaches as there were teams that could access information from other team teams through incident report etc

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 4, 2025

Thanks for your feedback, it’s really appreciated. We’re glad to hear scheduling and our support team worked well for you. We're actively improving how roles and permissions are managed, and we know that Xero integration should make life easier, not harder so we’re working on making that smoother too. Your input helps us do better, thank you!

CG

Claire G.

Director

Individual & Family Services

### "Great system for scheduling and invoicing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 7, 2025

A reliable system to manage staff and scheduling for NDIS providers. The customer service is excellent.

Pros

I like that it is not just a timesheet software but also a billing software and record keeping for workers and clients. Customer service on the chat function and availability of people on there is fantastic.

Cons

Integration doesn't work as well as it could - it often drops things off. I still have to download and upload files to ensure integrity. Also, it's got very expensive for small to medium sized businesses.

Alternatives considered

[Brevity](https://www.capterra.com/p/266848/Brevity/)

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Reasons for choosing ShiftCare

At the time Shiftcare was a reasonable price - albeit not the cheapest - for the features it had.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 8, 2025

Thanks for taking the time to provide your feedback. We would welcome the opportunity to hear from you in relation to which integration drops out, so that we can investigate and resolve - can you please contact our support team and escalate this issue? In relation to pricing - We haven't changed our pricing, it remains the same.

JS

Janelle S.

Founder

Individual & Family Services

### "New Business- Shiftcare has made it easier!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 5, 2025

From what I have experienced so far, I am still learning, it seems to be good. Response of staff online and through phone check-ups has been great.

Pros

Its easy to find things mostly. Clear displays. Easy attachments. Good phone profile. Good support staff. easy to get quick support

Cons

As the founder, I still occasionally fill shifts. I am unable to have access as a founder and phone access as a staff/support worker. I need to see Shiftcare on my phone also.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 6, 2025

Hi Janelle - thank you so much for your kind review and for sharing your experience as a new business using ShiftCare! We’re really pleased to hear that you’re finding the platform easy to use and that our support team has been helpful along the way—it means a lot to us. We also really appreciate your feedback about admin access on mobile. You’ll be glad to know that we’re actively developing new administrative features for mobile users, so admins and managers can do more on the go. We’ll be sure to keep you updated as these improvements roll out. Thanks again for being part of the ShiftCare community—we’re excited to support you and your team as you grow.

ZH

Zeb H.

Managing Director

Health, Wellness and Fitness

### "Good but needs some work"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

May 2, 2025

For an expensive product you’d expect more. Dedicated Management App/Client App/Staff App a must!! Then improving the design and correcting all the glitches would go a long way too!!

Pros

Has a lot of scheduling options. Still a bit clunky there are a lot of features inside which could be tweaked which would improve the experience. Also the layout is a little old school. Not as modern as most tech platforms

Cons

NO APP FOR MANAGEMENT. There needs to be a dedicated App for IPhone that allows for simple rescheduling and booking of staff and managing of the business. The App is just focused at a staff level. And there is also no proper communication channel and viewer for clients to see. A strong focus should go towards such as you can tell it’s just a “patch job” that’s been included to make it seem like it has the function. So you really need to design an App for staff, an app for clients and an App for management. Whether it’s seperate apps or within the same, it needs to specific designs around those 3 elements

Alternatives considered

[Brevity](https://www.capterra.com/p/266848/Brevity/)

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)

Reasons for choosing ShiftCare

More focused towards NDIS management of clients

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 5, 2025

We sincerely appreciate your time and effort to submit this review, we are building out all of the mobile accessible admin functions now, and launching key features in this area this week. I appreciate the other items and we will focus on those as well.

[View all Reviews](https://www.capterra.com/p/233684/ShiftCare/reviews/)

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