# Page 7 | CareSmartz360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is CareSmartz360 the right Home Care solution for you? Explore 181 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233554/CareSmartz360/reviews --- CareSmartz360 4.8 (181) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of CareSmartz360 ## Showing most helpful reviews Showing 151-175 of 181 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RH RHONDA H. VICE PRESIDENT OF OPERATIONS Hospital & Health Care Used the software for: Less than 6 months ### "SATISFIED NEW ADMINISTRATOR" June 26, 2019 4.0 While the learning curve was longer than expected, the tech support from rep I. has been top notch and almost instant whenever I needed her. She has been very thorough in accommodating all my requests and needs, even down to tweaking the system to meet my agency's needs. Pros There are so many options to record details in this system. There is a place to document everything we need to have on file. Cons Because there is so much room for customization, I found it overwhelming and difficult to determine which options would imperative and which were insignificant in the scheme of scheduling . Reason for choosing CareSmartz360 Local company, affordable monthly cost. Review Source Response from CareSmartz October 22, 2019 Thank you for your 5-star review! We work very hard to ensure that our software is ready for any new regulatory requirements. We are so happy to hear that you have found Caresmartz360 to be easy to learn and use while still enabling your agency to maintain regulatory compliances. LP Lindsey P. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Happy" July 17, 2023 5.0 We are just getting started and it’s been a good experience so far Pros Caresmartz360 was easy to use with helpful customer support Cons No problems at this time as we are just getting started Alternatives considered [Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/) Reason for choosing CareSmartz360 We liked the functionality and ease of use Review Source SN Shanna N. Office Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great System that needs to be more universal" November 26, 2019 4.0 Super helpful customer service that is always available when needed. Our representative always checks up on us to see if any questions or help is needed. Pros Offers a lot of features, includes all departments so only one system is needed to do everything Cons In parts too specific for elderly care, does not include a feature for waivers. We work with Medicaid and have different rates for the same services depending if the child is on a CES, SLS, DD or CHRP waiver. Review Source Response from CareSmartz November 27, 2019 Thank you for your 4-star review! We work very hard to ensure that our software is ready for any new regulatory requirements. We are so happy to hear that you have found Caresmartz360 to be easy to learn and use while still enabling your agency to maintain regulatory compliances. For the training enablement, someone will get in touch with you shortly. We ensure your transition and learning journey stays smooth after opting Caresmartz360 platform. HH Hatiem H. Owner/Manager Hospital & Health Care Used the software for: 1-2 years ### "Exceptional Customer Service" July 21, 2020 5.0 Pros I worked with \[SENSITIVE CONTENT HIDDEN\] and she is always very helpful and available to help when we need help. Thank you for all your support. Cons Still working on SANDATA Integration, but hoping we get it done and working soon. Reason for choosing CareSmartz360 good pricing and easy to migrate to. Review Source FN Fritz N. ADMINISTRATOR Hospital & Health Care Used the software for: Less than 6 months ### "Satisfied" August 21, 2023 5.0 The Staff are awesome, they make learning practice very easy Pros The platform is easy to use. Tutorials are also very easy Cons I have not had any difficulties at moment Review Source ND NERRICA D. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Amazingly awesome" August 6, 2019 5.0 I have a way of paying my workers with accuracy with the clock in/out option. Pros The fact that if the trainings are not helping figure something out, I can reach out to customer service with ABSOLUTELY NO issues Cons What I like least about this software is that I haven't perfected it. Alternatives considered [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/)[AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing CareSmartz360 They reached out to me first and did not pressure me Review Source Response from CareSmartz October 22, 2019 Thank you for your 5-star review! We work very hard to ensure that our software is ready for any new regulatory requirements. We are so happy to hear that you have found Caresmartz360 to be easy to learn and use while still enabling your agency to maintain regulatory compliances. KH Kelley H. Owner Hospital & Health Care Used the software for: 6-12 months ### "Awesomeness 💜" April 22, 2021 5.0 Pros This software help keep compliance in which is everything to me. Cons Hmmm I have no issues to report all is well Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing CareSmartz360 I love Caresmartz 360 easy to use its colorful and pretty lol Review Source SA Sintayehu A. CEO Hospital & Health Care Used the software for: 1-2 years ### "Easy to use for start up company , dependable software and great customer support" September 19, 2022 5.0 Pros This soft ware a user friendly with great customer support Cons So fare every thing going well and no issues Review Source JM Justin M. Co-Founder Mental Health Care Used the software for: Less than 6 months ### "Caresmartz360 Review" January 18, 2024 4.0 Pros Very user friendly and great customer support services! Cons Long loading times when using internet browser to access CareSmartz360 Review Source QV Quanisha V. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great System" April 21, 2021 5.0 Pros It’s easy to use and user friendly. I like all the features Cons The sms should be unlimited and included in the monthly price Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing CareSmartz360 System set up. Response time Review Source JJ Judy J. Administrator Individual & Family Services Used the software for: 1-2 years ### "Get the Job Done" December 3, 2021 5.0 Excellent experience. Each individual was extremely knowledgeable of their job(s) and knew precisely how to complete the tasks to get the job done. Pros features regarding scheduling, tracking and payroll were relatively easy to learn and employ. Cons I do not feel any features were missing, Integration with our processes were not difficult and were easily employed. Reason for choosing CareSmartz360 After research, CareSmartz360 appeared to be the best product. Review Source TG Terri G. Agency Manager Hospital & Health Care Used the software for: Less than 6 months ### "Wish I'd switched Software companies years ago" February 22, 2022 5.0 All around it has been a pleasure working with the CareSmartz360 team. If I've ever encountered a problem customer service is right on it with a fix (usually me doing something wrong) and they always follow up to make sure your issue has been resolved completely to your satisfaction. Pros Onboarding was a breeze with CareSmartz360. They patiently take their time so you fully understand all the functions they have to offer. The software is extremely user friendly for the administrator and the caregivers too. Also easy to integrate with Intuit Payroll Online making billing and payroll so much simpler. Cons I was having trouble creating schedules from the app but this has been resolved. Reason for choosing CareSmartz360 Cost and ease of use. Review Source KD Kimberly D. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Reasonably priced " December 23, 2019 4.0 Private Home Care Provider Pros Full service software, 24 hour customer service, GPS Time tracking, Documentation, Streamlined all my apps into one service. Cons Some difficulty navigating Library but otherwise. Alternatives considered [Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/) Reason for choosing CareSmartz360 Price and comprehensive services. Review Source Response from CareSmartz January 3, 2020 Thank you for your valuable review! We work very hard to ensure that our software is ready for any new regulatory requirements. We are so happy to hear that you have found Caresmartz360 to be easy to learn and use while still enabling your agency to maintain regulatory compliances. KR Kinshawda R. Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "Very Satisfied" January 22, 2021 5.0 Pros I love that fact this software is user friendly and easy to navigate. The customer service staff are so helpful and fast with solving issues. I would definitely recommend this software to any Homecare company. Cons I can't think of anything that's lacking from this awesome platform. Review Source JM Jeffrey M. CEO Hospital & Health Care Used the software for: 6-12 months ### "everything is perfect " January 11, 2023 5.0 Pros caregiver scheduling and the Sandata posting Cons honestly there is nothing I can't say from now everything looks good Review Source TM Theodora M. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Its Good but staff doesn’t think it’s easy to navigate." April 22, 2021 3.0 Overall it is great, better than our previous two! Pros All the Features. Just what I was looking for. Cons Loading and error messages from Smartcare 360. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing CareSmartz360 Features Switched from [Aaniie](https://www.capterra.com/p/197065/SMARTcare/) More features and EVV Review Source TP TaKeisha P. Agency Manager Hospital & Health Care Used the software for: Less than 6 months ### "Caresmartz makes running an agency easy" July 6, 2022 5.0 the training was easy, the follow-up was great. The customer service was beyond expectations Pros The Sofeware is easy to learn and navigate. Cons not applicable did not us have any problems Review Source JB Jade B. Program Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "New customer to CareSmartz360" April 2, 2019 4.0 The customer service has been outstanding. The program has saved us time, so that we can focus on the client rather than data entry. Pros I like that some of the functions take away the work I was doing so that I can focus on the client. Cons Sometimes you will need to do a work around to get the outcome you want for the program to work for your business. Review Source Response from CareSmartz October 22, 2019 Thank you for your 5-star review! We work very hard to ensure that our software is ready for any new regulatory requirements. We are so happy to hear that you have found Caresmartz360 to be easy to learn and use while still enabling your agency to maintain regulatory compliances. KG Kelly G. owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to navigate" October 20, 2019 5.0 Caresmartz overall has been easy to use. Pros This software was easy to navigate even for a novice like me. I am not technologically minded, but this allows for ease of transitioning from one application to the next. Intuitive and user friendly. Cons The order of operations is very specific and takes some getting used to. Review Source Response from CareSmartz November 5, 2019 Thank you for your 5-star review! We work very hard to ensure that our software is ready for any new regulatory requirements. We are so happy to hear that you have found Caresmartz360 to be easy to learn and use while still enabling your agency to maintain regulatory compliances. CK Chanel K. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "Great Product" July 14, 2022 5.0 Very happy that I chose caresmartz. Pros Very easy to use, great customer support. Cons I havent had any issues so far, the product has been great. Review Source MN Mathieu N. President & CEO Hospital & Health Care Used the software for: Less than 6 months ### "Great All Around" January 24, 2017 5.0 I first approached CareSmartz360 as my home health care company was just getting off the ground. I was looking for a full solution that was scalable as we weren't in a position to pay for a giant one-time purchase software. CareSmartz360 provided us with a custom, high-quality solution that helped take the effort out of scheduling, document management, and even invoicing and payroll! Pros How seamlessly the scheduling works with the invoicing and payroll. Cons At times the software can be a bit slow loading from page to page. Review Source Response from CareSmartz October 22, 2019 Thank you for your 5-star review! We work very hard to ensure that our software is ready for any new regulatory requirements. We are so happy to hear that you have found Caresmartz360 to be easy to learn and use while still enabling your agency to maintain regulatory compliances. LJ LAWRENCE J. Owner Hospital & Health Care Used the software for: 6-12 months ### "Not easy to use " October 27, 2020 4.0 Pros The system allowed the user to have separate access. Cons The system was complicated for the employees and staff Review Source EK Ephraim K. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Software review" December 20, 2019 5.0 Customer training is best, onboarding staff is very helpful and supportive. Pros The software Covers well the industry's functions. Cons Some times it is not easy to find function keys to process work..like how to email, get a hard copy... Review Source Response from CareSmartz January 3, 2020 Thank you for your valuable review! We work very hard to ensure that our software is ready for any new regulatory requirements. We are so happy to hear that you have found Caresmartz360 to be easy to learn and use while still enabling your agency to maintain regulatory compliances. BP Brian P. Owner Hospital & Health Care Used the software for: 2+ years ### "Great product for the investment" September 1, 2022 4.0 Processing billing and payroll became much easier with CareSmartz Pros CareSmartz is easy to use and easy to train your office staff on its features Cons It took a long time for an app for the office staff to be developed Review Source JA Jennifer A. Owner Hospital & Health Care Used the software for: Less than 6 months ### "very happy" March 24, 2022 5.0 I have no complaints Pros I love being able to keep track of staff's time and schedule Cons I really like it. Nothing I dislike at this point Review Source Talk to a Capterra advisor for free and get results within 15 minutes.