# Page 4 | CareSmartz360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is CareSmartz360 the right Home Care solution for you? Explore 181 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233554/CareSmartz360/reviews --- CareSmartz360 4.8 (181) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of CareSmartz360 ## Showing most helpful reviews Showing 76-100 of 181 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SH Syed H. Agency Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Outstanding! " July 29, 2022 5.0 Quick, easy and attentive to details. Pros This is robust software, more than I can imagine. I have used other software's in the past and they don't even come close to this one. The staff is always available for you to work through the onboarding process and beyond. I love the chat option as it allows me quickly to get someone's attention instead of int he past waiting for days. Cons I wish I had anything to say the least. This is as good as it gets, outstanding model created for Home Care Business. Switched from [Axxess HomeCare](https://www.capterra.com/p/212595/Axxess-HomeCare/) Dead system I was never happy with them to start with because it was very pricy. Software was slow and complexed. No good reporting and EVV is horrible. Review Source AM Aldon M. Administrator Hospital & Health Care Used the software for: 6-12 months ### "My Caresmartz360 experience" June 7, 2022 5.0 So far, I would highly recommend this software because I am very happy with it. Its very practical and user friendly, easy to use and has everything that I need from onboarding of my staff and clients to keeping records of EVV which is right now mandated by the DOH. Pros The product is very easy to use. It's my first time using this type of software and I had not expected it to be that straight forward. It only took one simple example from my implementation specialist for every module, and I got it right. Cons I preferred if there were already a few aides plan of care that I could choose from instead of doing it from scratch. Then I would just choose one and customize it to my liking. Reason for choosing CareSmartz360 I felt like I got all the features that I needed with Caresmarts360 at a better price. Fits right into mu budget Review Source MB Maria B. Administrative Assistant Medical Practice Used the software for: 6-12 months ### "Review" September 20, 2023 5.0 Very user friendly platform for both office staff and field workers Pros Being able to run compliance reports for our caregivers Cons Being able to run a report for private pay clients to see if their care notes are missing Review Source CD Cassandra D. Owner Individual & Family Services Used the software for: Less than 6 months ### "Can use some improvements with functionality " December 2, 2019 2.0 \[SENSITIVE CONTENT HIDDEN\] is completely fantastic. The onboarding is priceless and very much appreciative. The one hour training goes so fast and she's an excellent trainer. Regarding the bugs, I've sent an email....no response. Called tech support and was on hold for quite some time so I hung up. I am going to call again to address the concerns listed and hopefully we can get this straighten out. Pros The demo was fantastic. This literally is a good product and as a Home Care provider, this was an easy solution in managing the daily operations of my business. Everything you need to manage clients, records, staff, training etc, is here. Cons There are several bugs that interfere with my day to day business. For example, I have been unable to enter payor info. The screen goes blank, in order to schedule staff to meet with clients, I have to enter payor info. If this step isn't functioning, I can't schedule staff to work with clients, which means clients are not getting service and I am not getting paid for providing a service. Several staff are receiving daily messages that they have a meeting when they don't. In fact the messages are being received during the times they have themselves listed "unavailable". Then you have the "open shift" schedule, none of my staff can see open shifts. I am tech savvy however this system is too complicated to find some of the simplest task in order to self teach. I find myself spending hours trying to figure things out. I 'm going to try this for another 30 days and if these issues continue, I will have to seek services elsewhere. Reason for choosing CareSmartz360 Price Review Source Response from CareSmartz January 3, 2020 Thank you for your valuable review! We work very hard to ensure that our software is ready for any new regulatory requirements. We are so happy to hear that you have found Caresmartz360 to be easy to learn and use while still enabling your agency to maintain regulatory compliances. RM Roxanne M. Operations Manager Consumer Services Used the software for: 2+ years ### "CareSmartz use" September 13, 2023 4.0 My overall experience has been pretty good. Pros Knowing that I have access to my CareSmartz account through my phone. Cons When there are updates, it seems as if CareSmartz start to act up. Sometimes a schedule will disappear or erase, or I cannot delete the enter schedule if I am changing either caregivers or the schedule in general. Review Source JM Jodi M. Caregivers Hospital & Health Care Used the software for: 6-12 months ### "Very satisfied, customer" August 31, 2023 5.0 I absolutely love the scheduling app. If I have a problem, I call customer service and they fix it immediately. Pros It’s very easy for me to use and to keep track of my girls clocking in and out Cons There is nothing that I do not like about this Reason for choosing CareSmartz360 Because I heard they were the best Review Source MA Mark A. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great Customer Support " February 16, 2022 5.0 It is great overall. No downtime or security concerns at all. Every time we needed support, the team were very responsive. Pros CareSmartz360+ is user friendly and easy to set up. Their Customer Support has been excellent! Cons Initially it was tailored to US market only. CareSmartz development team were very helpful to make it accessible to Canadian based Home Care providers. Alternatives considered [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing CareSmartz360 They were just starting, they showed a lot of flexibility and their pricing was competitive. Review Source AM Anne M. Billing Specialist Hospital & Health Care Used the software for: Less than 6 months ### "Billing Specialist's Perspective on CareSmartz360" June 29, 2023 5.0 Overall, we have been satisfied with CareSmartz360 for scheduling, billing and EVV accumulation. Pros CareSmartz360 is overall easy to use. Customer support is very helpful. Cons It would be helpful if CareSmatz360 would automatically post to Sandata. Resolving UUID errors is a frequent and time-consuming process for users that could be automated. It would also be helpful if it could receive an sFTP transfer of 835 response files directly from payers. Integration with our first payer took almost 3 months, which was a long time. It would also be helpful if the system had test data for integration testing with new payers/aggregators. Review Source YC Yong C. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "admin" September 25, 2023 5.0 totally satisfied Pros there support team is great, prompt and easy Cons so far no problem with program sometime clock out problem Review Source TT Tamra T. Co-owner Hospital & Health Care Used the software for: 1-2 years ### "Great Software" October 20, 2022 4.0 We are very happy with our choice in purchasing Caresmartz360. They have been very prompt in responses and customer service. Pros The many features that help us stay organized and communicate well with the office and our caregivers. Cons Conversion between US and Canadian dollars (still very competitive in cost though) and that many options apply more to American companies and not Canadian. Alternatives considered [AdaCare](https://www.capterra.com/p/125608/AdaCare/)[AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing CareSmartz360 It offered the most options for the best price Review Source PI Prabhal I. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Guarding Life review" October 9, 2023 5.0 Excellent software for home care agencies.It made job lot easier in terms of assessment , scheduling and selecting the right caregiver for client. Pros Excellent software to match the right caregiver to the client. It made schedulers job lot easier.Thanks to \[sensitive content hidden\] for his effort to train our company staff and always be patient and kind to address the questions. He has as in depth knowledge in every aspect of caresmartz software and very good in familiarising the software to our staff. Cons All features are very nice. Caregiver training materials should be accessible for free after December. This feature helps the care manager to train the caregivers and helps in training interaction with the care team.we found this very useful and request to keep this option for free. Reason for choosing CareSmartz360 The support team is very helpful. Review Source DG Durga G. Owner Hospital & Health Care Used the software for: 2+ years ### "Owner" December 17, 2021 5.0 Great.\[ Sensitive Content \] is my tech support. He is highly knowledgeable and patient . He is one of the main reason we still stick with Caresmartz. Overall good service. Pros Features, User friendly, Tech support. Issues are resolved in timely manner. Cons Better implementation for care plan as each caregiver has a different care plan for same client Alternatives considered [KanTime](https://www.capterra.com/p/129466/KanTime-Home-Health/)[Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/) Review Source SR Scott R. VP Hospital & Health Care Used the software for: 2+ years ### "CareSmartz360 the smart way to manage your home care business." February 24, 2022 5.0 Our overall experience has been outstanding. The software runs smoothly and when we do need help our customer service has been excellent. Pros The software is always being upgraded to meet the needs of our industry. Cons I do not have any dislikes about this software. Review Source KL Karen L. Owner, Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "CareSmartz360" September 12, 2023 5.0 Numbers don't lie and I like how QuickBooks is integrated nicely with Caresmartz Pros We implemented the program into use in March! The ease of entering new clients , caregivers, and making changes to the schedule are a breeze! Cons Caresmartz needs a discharge summary. There were times when clocking in out were a challenge and I am pretty sure it is because we are located near the beach. Review Source TW Talisha W. Owner Hospital & Health Care Used the software for: 2+ years ### "Caresmartz360" March 29, 2023 5.0 I am satisfied with caresmartz 360. Pros The abality to talk to a live represenative. Cons picking up the clients locatiion is sometimes difficult and the caregiver is unable to clock in. Reason for choosing CareSmartz360 The ability to have access to a live represenative to assist with all of my needs. Review Source RW Roger W. Director of Operations/Compliance Officer Hospital & Health Care Used the software for: 1-2 years ### "An Ever-Developing Data Platform for Home Health Care Agencies! " January 21, 2021 5.0 The technical support team is extremely responsive. When I have a question of a function or potential issue, their response is timely (Usually under 5 minutes- IMPRESSIVE!!) Pros What Embrace has enjoyed the most about Caresmartz360 is that it is a mostly one-stop-shop. We are able to integrate Client assessments, Employee profiles, scheduling, HR/Compliance items, billing, payroll, and more in one cohesive system. Its interface is very user friendly. Cons As we have tread the waters of how to integrate a new system into our agency, we have found some lacking tools, functions, and widgets that would be useful that are not present in the software. What is nice, however, is that the development team is very interested in that kind of feedback and they are constantly adding more features monthly. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) We were seeking a platform that would be as all-encompassing as possible. Review Source TD Travis D. Vice President Hospital & Health Care Used the software for: 2+ years ### "Excellent Customer Service" December 10, 2021 5.0 We had used a previous software before and switching to CareSmartz was a breath of fresh air. Very user friendly and great customer service, Pros Caresmartz has great customer service. They have customized many different reports and features to fit our business model. Cons More features geared toward nurse staffing would be awesome. However Caresmartz has been great customizing features to help this. Review Source CM Catherine M. owner Hospital & Health Care Used the software for: 2+ years ### "Happy customer " October 19, 2023 5.0 I am very happy with the system.\[sensitive content hidden\] - Sr. Manager- Customer Support is very helpful, patient and high-quality customer support. Pros \[sensitive content hidden\] - Sr. Manager- Customer Support is very helpful, patient and high-quality customer support. Cons I would like to modify the system that not everyone who log in from the office can see the billing. Review Source JF Jenna F. Care Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Using CareSmartz360 with Homecare and Facilities" October 26, 2023 5.0 Pros User app, caregiver compliances, mass open shift texts Cons If you are scheduling for facilities, you are unable to drag shifts to different clients which can make deleting and creating a new shift very time consuming. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing CareSmartz360 Reviews were very good compared to other products Review Source DL Daphnee L. Compliance Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Caresmartz360 is AWESOME!!" June 30, 2022 5.0 Pros It helps us stay organized with everything. We love that we can go online to do whatever work we need to. Sometimes we need to stay home or we are always on the go and we can just work from where ever we are. Cons I have no least like about the software..yet. But I will not jinx myself neither. I really enjoy it and have no negatives for it. Review Source SH Sharon H. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Easy to use software " December 15, 2023 5.0 Pros Easy to use software and instructions for a start up were clear and not to mind boggling at all. Cons That some things can’t be deleted and have to stay. Alternatives considered [KanTime](https://www.capterra.com/p/129466/KanTime-Home-Health/) Reason for choosing CareSmartz360 As a start up the price was affordable. Review Source AG Allan G. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Best and easy to use tool for private and home care agencies management " September 9, 2022 5.0 Super excited to use it . Thanks Pros We have all the tools you need to manage an agency in one place. Client assessment, POC, Staff members, Scheduling, billing and invoicing . Very well intergraded software for all agencies . Cons It took a while for me to be confident and to put time in and learn the system. Alternatives considered [Homebase](https://www.capterra.com/p/153076/Homebase/)[AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing CareSmartz360 It much easier to learn, UpToDate with what we need as agency, multiple tools in one platform and Excellent tech support though out . Review Source MA Marty A. CEO Individual & Family Services Used the software for: 1-2 years ### "Love it!" September 20, 2023 5.0 Would've like more hands on help in the beginning but it wasn't that difficult to learn and use. Pros Ease of use from both desktop to mobile app. Cons Billing and payroll not that easy to navigate. Once you get it down its not hard. Review Source DK Dan K. President/Owner Hospital & Health Care Used the software for: Less than 6 months ### "Great product, need more help getting started" November 26, 2019 5.0 I like the system, but you need a dedicated support person to help people get everything set up to start using the software. Pros Everything I could possibly want/need to run a home care agency. The price is 4 times cheaper than the current software I'm using. Cons The customer support needs to be better. I currently use another system for my caregivers time clocks, notes, etc... That company had someone completely set everything up and walk me through everything to make sure we understood it all. The 30 minute conference call I had with caresmartz360 was of no help. The lady only went over everything that I was already able to read about on my own. I need help setting everything up and learning their system. The ONLY think they need to improve upon, is having a dedicated professional help people set up their company to use their software. I feel like I'm on an island alone and have to figure it out myself. I know there's videos to watch, but sometimes you need that one person walking you along the first time. Reason for choosing CareSmartz360 see above. Review Source Response from CareSmartz November 27, 2019 Thank you for your 5-star review! We work very hard to ensure that our software is ready for any new regulatory requirements. We are so happy to hear that you have found Caresmartz360 to be easy to learn and use while still enabling your agency to maintain regulatory compliances. For the training enablement, someone will get in touch with you shortly. We ensure your transition and learning journey stays smooth after opting Caresmartz360 platform. PP Penny P. Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Presidential Review" December 15, 2023 5.0 So far everything is going well. Caresmart was recommended by another home care agency for their cost and ease of use. Pros The training and ease of training. The steps were easy to follow. Cons I needed more flexible time when it came to scheduling our trainings. Reason for choosing CareSmartz360 Much, much, less with the same benefits Review Source Talk to a Capterra advisor for free and get results within 15 minutes.