# Page 3 | CareSmartz360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is CareSmartz360 the right Home Care solution for you? Explore 181 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233554/CareSmartz360/reviews --- CareSmartz360 4.8 (181) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of CareSmartz360 ## Showing most helpful reviews Showing 51-75 of 181 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Chandra B. COO Mental Health Care Used the software for: Less than 6 months ### "Thankful for CareSmartz360 and their team" August 19, 2024 5.0 I absolutely LOVE CareSmartz360. It has made being a new business owner a joy and stress free. Pros I like all the features offered in the system that make documenting daily operation duties for clients and employees. Cons The least thing I don't like is the customer service team is not available 24 hours. There are times I needed help late night. However, they do respond in a timely manner in the morning. Reason for choosing CareSmartz360 We chose CareSmartz360 for the price and simplicity. Review Source NA Nancy A. Service Supervisor Hospital & Health Care Used the software for: 6-12 months ### "Noragis Home Care Inc." October 2, 2024 5.0 It has nothing but great and if I do need help there is always someone thee to help. Pros I like the ease of using the app on my computer and phone. Cons Sometimes it may go a little slow but I do think that just may be my internet. Review Source AA Anita A. Administrative assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Assured care" August 26, 2024 5.0 Very good. There are times when I don't understand something and they are patient and thorough in explaining how to use the various applications Pros I like the ease of clocking in and out for all staff, the support I get if I have questions on using Caresmartz for documentation of clients and reports, and the ease of contacting Caresmartz when I need their help. Also, their patience. Cons Sometimes when sent a password it has expired immediately. Reason for choosing CareSmartz360 My boss chose CareSmartz360 Review Source RP Robin P. CEO Hospital & Health Care Used the software for: 1-2 years ### "Platform Review" July 17, 2024 4.0 We are very pleased with Caresmartz and would highly recommend this product. Pros Easy of use and its family portal. There are so many features we continue to explore Cons Some of the scheduling features do meet our needs, but we continue to see improvements. Review Source AY Ashley Y. Care Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Caresmartz360" July 11, 2024 5.0 My overall experience with CareSmartz360 was a positive one. The app is easy to use as a caregiver. The website is easy to navigate as an administrator. Pros The platform on the website was so easy to use. Everything was labeled nicely. You can tab through without an issue. Customer service is good. Cons I didn't really have anything I liked least about CareSmartz360. Review Source JG Jenelyn G. Admin Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Caresmartz is users friendly" August 6, 2024 5.0 The mobile app is a strong addition, allowing caregivers to access their schedules, clock in and out, and manage tasks from anywhere. This enhances flexibility and improves communication between caregivers and the office. Pros The system allows for detailed profiles of both clients and caregivers, facilitating better matches and more personalized care Cons There may be occasional performance issues such as slow loading times or glitches, which can impact the user experience. Reason for choosing CareSmartz360 convenient to use Review Source OK Oumie K. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "I am so grateful for having Caresmartz as my provider networking EVV" October 3, 2024 5.0 Pros They respond as soon as you need them. I will recommend anyone to them Cons They are always there for the customers. Review Source PS Portia S. Agency Director Hospital & Health Care Used the software for: 1-2 years ### "Good Times" July 3, 2024 4.0 Pros Customer support service team was right on point and always ready to assist. Cons Learning the overall system and getting use to it. Is was a complicated at times. Reason for choosing CareSmartz360 The start up cost. It was in our price range. Review Source AA Adriana A. Agency Administrator Hospital & Health Care Used the software for: Less than 6 months ### "CareSmartz360 is appreciated " February 14, 2024 5.0 Our over all experience with Caresmartz360 was great and could not be happier with the system, we know if we have any questions we are able to reach out and get the help we need! Pros One of the most important things we like about CareSmartz360 was the individualized training program, we are grateful we did receive the scheduled training and we were able to ask questions after every training session. Cons So far we have no dislikes or complaints. Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing CareSmartz360 We chose CareSmartz360 because of the support and the great follow up. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) We had to pay extra is we needed any more training and the support was not there. Review Source KS Kelly S. CEO and Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazing onboarding specialist" May 15, 2024 5.0 Pros The onboarding specialist \[sensitive content hidden\] was absolutely amazing. She gave me all the correct tools to navigate the system with confidence and ease. I was doing everything manually prior to using Caresmartz and am so glad I made the switch. Easy to use and hassle free. Cons Initially I was being charged in USD, however this issue is being corrected. Alternatives considered [Homebase](https://www.capterra.com/p/153076/Homebase/)[AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing CareSmartz360 Cost effective compared to competing companies and covers all office needs Switched from [Homebase](https://www.capterra.com/p/153076/Homebase/) Caresmartz is a program made for my field and supported all office needs in one. Review Source JM Jovan M. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Satisfied Customer" May 29, 2024 5.0 Pros I like the customer service the most. When I have a problem, I can jump on a chat and receive a response within a few minutes. If the rep needs more time, they will send you a message letting you know and will keep you updated as they work to resolve your concerns. Cons I cannot think of anything that I like least about CareSmartz360. I feel it's a very good software. Review Source AM Anett M. Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "pros and cons from a home care agency" February 20, 2024 5.0 Once you get past the learning curve, the system is gives you the unique ability to manage your clients and caregivers in a very structured way. We will see how the prices go up as my company grows, but, overall it is a great software to have. Pros I really like the mobile accessibility and the way it can track employees and their performance. Cons The price is a little high. You can get 10 active clients pretty fast so you will see a pretty big price increase. Also, I wanted to customize the RN assessment form to reflect my personal form but it was very difficult to add anything or to make changes. Reason for choosing CareSmartz360 Honestly the persistence of \[sensitive content hidden\] and him willing to work with a start-up company such as myself. It was months later that I actually signed up from the first time we spoke. He was always professional, very knowledgeable, and patient. Review Source MS Melissa S. owner and director of ops Mental Health Care Used the software for: 1-2 years ### "Someone please investigate their billing" November 2, 2023 1.0 Absolutely the worst experience with a software company. Not only was I billed erroneously for client's, but when I addressed it, I was yelled at by a Customer 'Satisfaction' Rep., He kept speaking over me and justifying that they billed me for client's we hadn't seen since July and it was Oct. They charge you per client but won't give you an itemized bill, unless you request it, so who knows how many other times I was erroneously billed for client's not seen. Then when I checked my credit card balance, I saw they charged me an additional $300. When I spoke to them and asked for a refund, I was told that they would but it wouldn't be until the next day because it was the end of the day (it was 3:04 pm). The software itself, had many glitches, and they were constantly doing upgrades which would normally not be a problem, except that every time they did them, it moved the gps pin so our staff would get an error message when they would try to clock in. Every single time, one of us would have to go in, and manually adjust the pin. Extremely time consuming. Additionally, they charge $10 per client on your roster. They make you list a card on file. For those of us in this field, we all understand that this is not logical, and it is extremely expensive, but when I tried to explain that to the Customer Satisfaction Rep, again, he argued. The best they could do was bring that down to $9 per client. Client's struggle to pay their monthly bills, I am not raising my rates because a software company is not client focused. So for all of the reasons above, we left. When I was charged an additional $300, I expressed that this was the final straw and felt that I should not be held to their 3 MONTH CANCELLATION POLICY and I received an email telling me that was not possible and they would still be holding me to that. Top of the line customer service right there. First of all, a 3 month cancellation policy is theft on so many levels, much less to bill me for client's erroneously, then to charge my card for $300 without my permission...All while getting yelled at and argued with when I am paying them thousands of dollars a year...I would suggest that someone dig a little deeper into their billing department, as well as their Customer 'Satisfaction' team... Pros none, my entire experience was stressful and not one I would recommend. Cons Their customer service (see my next comment), their pricing (it is insanely expensive), their billing (they make you list a card on file) Review Source PR Portia R. Client Service Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Life after CareSmartz" June 15, 2022 5.0 With CareSmartz we are able to keep client's information up to date and allow the whole team to be on same page with any and all information about our clients. Pros CareSmartz has a lot of useful features that we were looking for, Such as, electronic timesheets, EVV compatibility, GPS tracking, and accurate scheduling. Also feature that we did not know we needed, task management, and a home for our clients and caregivers' information, instead of using our old excel spreadsheet. Cons Only problem I had/have are the integration with clearing houses for billing. We (me and Caresmartz support specialist) are actively getting the problem resolved. Don't know if this is really a "con" but this is the only issue I'm having, but the company is very proactive, and we are working hard to get billing issue resolved. Most of the issues are outside of CareSmartz control but they still go the extra mile to get answers. Alternatives considered [ContinuLink](https://www.capterra.com/p/124471/ContinuLink/)[Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/) Reason for choosing CareSmartz360 ContinuLink was too expensive and the features we needed for EVV was going to be costly, CareSmartz was offering the same feature but was included in the asking price. Alora was not expensive, but the salesperson was coming off as dishonest which is why they lost our business, there was too many tells that I did not trust, they started with a price which was decent but after talking and saw what their competition was asking for( continuLink) the salesperson up the price. The document they sent over was a simple word document and it kind of gave Fraud and/or unethical vibes and to be honest I was turned off by the whole situation. Review Source NH Nancy H. payroll manager Staffing and Recruiting Used the software for: 2+ years ### "Caresmartz Review" August 7, 2023 5.0 Caresmartz360 has helped our business run smoothly. We are currently in the process of switching payroll providers and they have worked closely with us and the new provider to ensure a smooth transition. They put great effort into ensuring our satisfaction. Pros The ease with which I can import my files directly to ADP is awesome, but the best part of caresmartz360 is the customer service. Any time I have a question or am having an issue, someone responds immediately and looks into the issue. They keep me updated with the status. They will create new reports if there is a more specific one that I need. An employee will zoom with me if necessary to ensure I am getting the information I need. Cons I have never had an issue that hasn't been fixed to my satisfaction. Review Source JS Janelle S. Admin/Owner Hospital & Health Care Used the software for: 1-2 years ### "Best Platform For Startup Co. /EMR System " July 7, 2022 5.0 having all the information in one place at a reasonable yearly or monthly rate. Allows the company to keep everything together and not have to spend an excessive amount to do so Pros Best feature in healthcare is to be able to backtrack on missing documentation as it is needed per regulations. Its an excellent feature because a lot of staff neglect completing documentation. This allows us to go back edit and or add necessary notes. That's a big deal Cons a lot of clicking too much clicking and searching , in healthcare your patient is priority if you spend a significant amount of time clicking and searching it takes away from your overall position, patient care focused Reason for choosing CareSmartz360 New Company , Cost effective Everything in one place Representative availability no robot !! Effective and personable training was outstanding Review Source MC Marley C. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Best site to start up your business " September 16, 2023 5.0 Impressed and glad I chose this EVV system for my company. Pros It was user friendly,inexpensive, customer service was excellent, and training was excellent! They truly want to make sure you understand the product after you purchase it and will help you in whatever way. I truly am impressed. Cons I honestly haven't found anything yet that I don't like. I am pretty impressed. Alternatives considered [Geo Rep](https://www.capterra.com/p/233574/Geo-Rep/)[Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing CareSmartz360 User friendly, good price point, etc. Review Source MM Meagan M. Owner Hospital & Health Care Used the software for: 1-2 years ### "Owner " July 24, 2023 5.0 Right from the beginning caresmartz has been great! Again it’s easy to use and the customer service has been amazing. And I like the price Pros I like that it’s very easy to use and the custom tee service that I’ve had has been very helpful! Cons There are a few things that in miss. Minor things and I can’t even be more specific about it unless I’m using the program Review Source LS Lori S. Owner/President Hospital & Health Care Used the software for: Less than 6 months ### "We are new customers but are happy so far" September 15, 2021 5.0 CareSmartz360 makes billing and invoicing much faster and easier since it integrates with Quickbooks online. It also has made payroll run smoother and faster. Pros We recently switched from Wellsky/ADL for Home Care to CareSmartz360. We find this software not only MUCH more inclusive with features and options, but customer service is always available with a chat box every time you log in, 24/7. We are still learning, but are finding it to make our daily operations run smoother and more efficiently. Cons Training was good, but a little short in the meetings. There is a pretty steep learning curve at first but this goes for any new software system. Reason for choosing CareSmartz360 See my remarks above. Review Source CO Chinyere O. President Hospital & Health Care Used the software for: 2+ years ### "Ease of use for staff scheduling and staff time management" August 29, 2022 5.0 We have been using Caresmartz360 since the EVV was implemented in the Commonwealth of Virginia. They have improved the features that came with the system. EVV billing has become easier as things change. Pros The software is easy for a novice to use to manage their homecare business, especially for aides who are out in the communities with little technical support. Cons Difficult for users to get to understand new features when available. Though there are trainings and technical support available for the users. Alternatives considered [Tellus](https://www.capterra.com/p/182525/Tellus/) Reason for choosing CareSmartz360 It was affordable and easy to use Review Source LH Leilani H. Administrative Secretary Health, Wellness and Fitness Used the software for: 2+ years ### "Opinion about Caresmartz" February 13, 2024 5.0 Good experience. Easy learning. I would recommend this product if anyone needed software. Pros I like the easiness of the software. I like that I rarely have to call or email for help. Cons I don't like that the caregivers aren't able to clock sometimes. Review Source RM Randall M. Administrator Hospital & Health Care Used the software for: 1-2 years ### "CareSmartz360 is A+ in my opinion." July 19, 2022 5.0 The CareSmartz360 systems is wonderful and has made my work life a breeze. Pros The ease of scheduling a large number of caregivers and being able to follow them throughout the day. Cons It was a bit of a learning curve, but once I got past that, I wouldn't go back. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing CareSmartz360 When I read what CareSmartz360 could do I scheduled a demo. Once I saw the demo, I was sold. Review Source AR Angela R. Office Manager Staffing and Recruiting Used the software for: 2+ years ### "Caresmartz Software Review" March 8, 2023 5.0 My overall experience has been great, and the team has been amazing, trying to add features that we need. Pros The ease of being able to update assessments, pulling invoice for billing. Cons I would love to be able to have one profile for each caregiver for every office, as opposed to having to make a caregiver profile for each office. Review Source HH Haley H. President Hospital & Health Care Used the software for: Less than 6 months ### "Personalized Caregiving of Tennessee review for Caresmartz360" August 21, 2023 5.0 This makes our homecare run smoother by automating every day task and also allowing us to stay up to date with charting and scheduling. Less errors can occur due to not just doing everything on paper where its easier to miss mistakes Pros Billing, scheduling, Compliance, Training, Caregiver portal/app Cons Not being able to implement software from day one Alternatives considered [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing CareSmartz360 The features were up to date and help assist in automating processes that must be completed in every home care. Review Source JK Joy K. Business Administrator Hospital & Health Care Used the software for: 6-12 months ### "Exceptional Customer Service and user friendly application " April 3, 2020 5.0 We have been working really close with \[SENSITIVE CONTENT HIDDEN\] and she is amazing, she goes beyond her duties, always there to ensure the customers are fully apt to navigating the system. She has tremendous patience, she is kind, attentive to our needs as customer and never declines any opportunity to lend a helping hand. Words cannot describe her professionalism. She is beyond amazing. \[SENSITIVE CONTENT HIDDEN\] thank you for all you do for your customers \[SENSITIVE CONTENT HIDDEN\] Thank you for your expertise and technical support as well You and your Caresmartz360 team are awesome. You guys are my favorite home health software vendor Pros What I liked most about the software is how there are various ways to learn how use the app. For instance, there is costumer support, video tutorials, webinars, and word documents. There is practically, a method for every type of learner, even costumer support one on one trainings! Cons I really can’t think of any, when ever there is an issue, caresmarts is always on top of it. Alternatives considered [Tellus](https://www.capterra.com/p/182525/Tellus/) Reason for choosing CareSmartz360 My partner was considering to switch and for the very reasons I mentioned earlier I convinced them we would be crazy not too. The staff is always working on ways to ensure the client is successful and not only successful but your unique needs are met. You can personalize settings and the configuration is as easy as pie. Keep up the good work! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.