# Page 3 | CareSmartz360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is CareSmartz360 the right Home Care solution for you? Explore 182 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233554/CareSmartz360/reviews --- CareSmartz360 4.8 (182) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of CareSmartz360 ## Showing most helpful reviews Showing 51-75 of 182 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HA Heather A. Owner Hospital & Health Care Used the software for: 6-12 months ### "Versatile Tool with Much Potential" August 15, 2024 5.0 Pros It is highly customizable. It has a lot of great features and functionality. The updated graphics are also very nice. It is inexpensive. Cons Some features are often broken - such as the viventium integration. It does not connect to process payroll. I have to manually upload it. Some of the features require a lot of backend pre-planning. They can also be hard to find in the settings. It can also be very slow to change screens. Review Source CB Chandra B. COO Mental Health Care Used the software for: Less than 6 months ### "Thankful for CareSmartz360 and their team" August 19, 2024 5.0 I absolutely LOVE . It has made being a new business owner a joy and stress free. Pros I like all the features offered in the system that make documenting daily operation duties for clients and employees. Cons The least thing I don't like is the customer service team is not available 24 hours. There are times I needed help late night. However, they do respond in a timely manner in the morning. Reason for choosing CareSmartz360 We chose for the price and simplicity. Review Source AP Ananta P. Digital Analyst Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent User Experience" September 30, 2024 5.0 Pros Functions, Menu and Sub-Menu included in the system Cons I cannot find Accessibility feature and Universal Design included, Review Source AA Anita A. Administrative assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Assured care" August 26, 2024 5.0 Very good. There are times when I don't understand something and they are patient and thorough in explaining how to use the various applications Pros I like the ease of clocking in and out for all staff, the support I get if I have questions on using Caresmartz for documentation of clients and reports, and the ease of contacting Caresmartz when I need their help. Also, their patience. Cons Sometimes when sent a password it has expired immediately. Reason for choosing CareSmartz360 My boss chose Review Source OK Oumie K. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "I am so grateful for having Caresmartz as my provider networking EVV" October 3, 2024 5.0 Pros They respond as soon as you need them. I will recommend anyone to them Cons They are always there for the customers. Review Source NAB Nicole A B. Platform coordinator Hospital & Health Care Used the software for: Less than 6 months ### " Care Helpers Review" August 9, 2024 5.0 Pros This program offers a robust platform for managing all aspects of patient care, including billing, and documentation. The software has an intuitive and easy to navigate interface. The system is highly customizable (I love that). Cons Occasional system glitches which can disrupt operations and require support. The mobile app might have some limitations compared to the desktop version. Review Source RP Robin P. CEO Hospital & Health Care Used the software for: 1-2 years ### "Platform Review" July 17, 2024 4.0 We are very pleased with Caresmartz and would highly recommend this product. Pros Easy of use and its family portal. There are so many features we continue to explore Cons Some of the scheduling features do meet our needs, but we continue to see improvements. Review Source LF Lesley F. Director of Operations Hospital & Health Care Used the software for: Less than 6 months ### "Director of Operation" August 21, 2024 5.0 Pros Easy to use, features, complete package. Cons No 24/7 customer service. Other than that no issues. Review Source PS Portia S. Agency Director Hospital & Health Care Used the software for: 1-2 years ### "Good Times" July 3, 2024 4.0 Pros Customer support service team was right on point and always ready to assist. Cons Learning the overall system and getting use to it. Is was a complicated at times. Reason for choosing CareSmartz360 The start up cost. It was in our price range. Review Source MS Melissa S. owner and director of ops Mental Health Care Used the software for: 1-2 years ### "Someone please investigate their billing" November 2, 2023 1.0 Absolutely the worst experience with a software company. Not only was I billed erroneously for client's, but when I addressed it, I was yelled at by a Customer 'Satisfaction' Rep., He kept speaking over me and justifying that they billed me for client's we hadn't seen since July and it was Oct. They charge you per client but won't give you an itemized bill, unless you request it, so who knows how many other times I was erroneously billed for client's not seen. Then when I checked my credit card balance, I saw they charged me an additional $300. When I spoke to them and asked for a refund, I was told that they would but it wouldn't be until the next day because it was the end of the day (it was 3:04 pm). The software itself, had many glitches, and they were constantly doing upgrades which would normally not be a problem, except that every time they did them, it moved the gps pin so our staff would get an error message when they would try to clock in. Every single time, one of us would have to go in, and manually adjust the pin. Extremely time consuming. Additionally, they charge $10 per client on your roster. They make you list a card on file. For those of us in this field, we all understand that this is not logical, and it is extremely expensive, but when I tried to explain that to the Customer Satisfaction Rep, again, he argued. The best they could do was bring that down to $9 per client. Client's struggle to pay their monthly bills, I am not raising my rates because a software company is not client focused. So for all of the reasons above, we left. When I was charged an additional $300, I expressed that this was the final straw and felt that I should not be held to their 3 MONTH CANCELLATION POLICY and I received an email telling me that was not possible and they would still be holding me to that. Top of the line customer service right there. First of all, a 3 month cancellation policy is theft on so many levels, much less to bill me for client's erroneously, then to charge my card for $300 without my permission...All while getting yelled at and argued with when I am paying them thousands of dollars a year...I would suggest that someone dig a little deeper into their billing department, as well as their Customer 'Satisfaction' team... Pros none, my entire experience was stressful and not one I would recommend. Cons Their customer service (see my next comment), their pricing (it is insanely expensive), their billing (they make you list a card on file) Review Source PR Portia R. Client Service Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Life after CareSmartz" June 15, 2022 5.0 With CareSmartz we are able to keep client's information up to date and allow the whole team to be on same page with any and all information about our clients. Pros CareSmartz has a lot of useful features that we were looking for, Such as, electronic timesheets, EVV compatibility, GPS tracking, and accurate scheduling. Also feature that we did not know we needed, task management, and a home for our clients and caregivers' information, instead of using our old excel spreadsheet. Cons Only problem I had/have are the integration with clearing houses for billing. We (me and Caresmartz support specialist) are actively getting the problem resolved. Don't know if this is really a "con" but this is the only issue I'm having, but the company is very proactive, and we are working hard to get billing issue resolved. Most of the issues are outside of CareSmartz control but they still go the extra mile to get answers. Alternatives considered [ContinuLink](https://www.capterra.com/p/124471/ContinuLink/)[Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/) Reason for choosing CareSmartz360 ContinuLink was too expensive and the features we needed for EVV was going to be costly, CareSmartz was offering the same feature but was included in the asking price. Alora was not expensive, but the salesperson was coming off as dishonest which is why they lost our business, there was too many tells that I did not trust, they started with a price which was decent but after talking and saw what their competition was asking for( continuLink) the salesperson up the price. The document they sent over was a simple word document and it kind of gave Fraud and/or unethical vibes and to be honest I was turned off by the whole situation. Review Source NH Nancy H. payroll manager Staffing and Recruiting Used the software for: 2+ years ### "Caresmartz Review" August 7, 2023 5.0 has helped our business run smoothly. We are currently in the process of switching payroll providers and they have worked closely with us and the new provider to ensure a smooth transition. They put great effort into ensuring our satisfaction. Pros The ease with which I can import my files directly to ADP is awesome, but the best part of is the customer service. Any time I have a question or am having an issue, someone responds immediately and looks into the issue. They keep me updated with the status. They will create new reports if there is a more specific one that I need. An employee will zoom with me if necessary to ensure I am getting the information I need. Cons I have never had an issue that hasn't been fixed to my satisfaction. Review Source JS Janelle S. Admin/Owner Hospital & Health Care Used the software for: 1-2 years ### "Best Platform For Startup Co. /EMR System " July 7, 2022 5.0 having all the information in one place at a reasonable yearly or monthly rate. Allows the company to keep everything together and not have to spend an excessive amount to do so Pros Best feature in healthcare is to be able to backtrack on missing documentation as it is needed per regulations. Its an excellent feature because a lot of staff neglect completing documentation. This allows us to go back edit and or add necessary notes. That's a big deal Cons a lot of clicking too much clicking and searching , in healthcare your patient is priority if you spend a significant amount of time clicking and searching it takes away from your overall position, patient care focused Reason for choosing CareSmartz360 New Company , Cost effective Everything in one place Representative availability no robot !! Effective and personable training was outstanding Review Source RA Rufina A. Office Manager Mental Health Care Used the software for: Less than 6 months ### "CareSmartz360 User Friendly" June 14, 2023 5.0 Excellent! The App, the desktop application & support. Pros We haven't started using the billing, invoicing or payroll feature of this software, but if it is anything compared to timekeeping feature, we will probably be using it soon. The training was incredibly easy to learn and once we got started on realtime, we had minimal disruption. The Caregivers picked up right away. Cons I wanted to be able to customize certain reports, and although CareSmartz allows us to customize reports, we haven't yet master that feature. Reason for choosing CareSmartz360 Price and professionalism of the sales rep. Review Source MC Marley C. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Best site to start up your business " September 16, 2023 5.0 Impressed and glad I chose this EVV system for my company. Pros It was user friendly,inexpensive, customer service was excellent, and training was excellent! They truly want to make sure you understand the product after you purchase it and will help you in whatever way. I truly am impressed. Cons I honestly haven't found anything yet that I don't like. I am pretty impressed. Alternatives considered [Geo Rep](https://www.capterra.com/p/233574/Geo-Rep/)[Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing CareSmartz360 User friendly, good price point, etc. Review Source MM Meagan M. Owner Hospital & Health Care Used the software for: 1-2 years ### "Owner " July 24, 2023 5.0 Right from the beginning caresmartz has been great! Again it’s easy to use and the customer service has been amazing. And I like the price Pros I like that it’s very easy to use and the custom tee service that I’ve had has been very helpful! Cons There are a few things that in miss. Minor things and I can’t even be more specific about it unless I’m using the program Review Source LS Lori S. Owner/President Hospital & Health Care Used the software for: Less than 6 months ### "We are new customers but are happy so far" September 15, 2021 5.0 makes billing and invoicing much faster and easier since it integrates with Quickbooks online. It also has made payroll run smoother and faster. Pros We recently switched from Wellsky/ADL for Home Care to . We find this software not only MUCH more inclusive with features and options, but customer service is always available with a chat box every time you log in, 24/7. We are still learning, but are finding it to make our daily operations run smoother and more efficiently. Cons Training was good, but a little short in the meetings. There is a pretty steep learning curve at first but this goes for any new software system. Reason for choosing CareSmartz360 See my remarks above. Review Source CO Chinyere O. President Hospital & Health Care Used the software for: 2+ years ### "Ease of use for staff scheduling and staff time management" August 29, 2022 5.0 We have been using since the EVV was implemented in the Commonwealth of Virginia. They have improved the features that came with the system. EVV billing has become easier as things change. Pros The software is easy for a novice to use to manage their homecare business, especially for aides who are out in the communities with little technical support. Cons Difficult for users to get to understand new features when available. Though there are trainings and technical support available for the users. Alternatives considered [Tellus](https://www.capterra.com/p/182525/Tellus/) Reason for choosing CareSmartz360 It was affordable and easy to use Review Source LH Leilani H. Administrative Secretary Health, Wellness and Fitness Used the software for: 2+ years ### "Opinion about Caresmartz" February 13, 2024 5.0 Good experience. Easy learning. I would recommend this product if anyone needed software. Pros I like the easiness of the software. I like that I rarely have to call or email for help. Cons I don't like that the caregivers aren't able to clock sometimes. Review Source RM Randall M. Administrator Hospital & Health Care Used the software for: 1-2 years ### "CareSmartz360 is A+ in my opinion." July 19, 2022 5.0 The systems is wonderful and has made my work life a breeze. Pros The ease of scheduling a large number of caregivers and being able to follow them throughout the day. Cons It was a bit of a learning curve, but once I got past that, I wouldn't go back. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing CareSmartz360 When I read what could do I scheduled a demo. Once I saw the demo, I was sold. Review Source AR Angela R. Office Manager Staffing and Recruiting Used the software for: 2+ years ### "Caresmartz Software Review" March 8, 2023 5.0 My overall experience has been great, and the team has been amazing, trying to add features that we need. Pros The ease of being able to update assessments, pulling invoice for billing. Cons I would love to be able to have one profile for each caregiver for every office, as opposed to having to make a caregiver profile for each office. Review Source CG Curtis G. RN Case Manager Hospital & Health Care Used the software for: Less than 6 months ### "CareSmartz360 Review\_CG" June 3, 2024 5.0 Overall I am pleased with the look, feel and functionality of the software. Provides an inclusive approach Pros The easy access and visibility of information Cons Nothing at this time. I am a new user with the product, and so far I am satisfied with what it has to offer. Review Source JK Joy K. Business Administrator Hospital & Health Care Used the software for: 6-12 months ### "Exceptional Customer Service and user friendly application " April 3, 2020 5.0 We have been working really close with \[SENSITIVE CONTENT HIDDEN\] and she is amazing, she goes beyond her duties, always there to ensure the customers are fully apt to navigating the system. She has tremendous patience, she is kind, attentive to our needs as customer and never declines any opportunity to lend a helping hand. Words cannot describe her professionalism. She is beyond amazing. \[SENSITIVE CONTENT HIDDEN\] thank you for all you do for your customers \[SENSITIVE CONTENT HIDDEN\] Thank you for your expertise and technical support as well You and your team are awesome. You guys are my favorite home health software vendor Pros What I liked most about the software is how there are various ways to learn how use the app. For instance, there is costumer support, video tutorials, webinars, and word documents. There is practically, a method for every type of learner, even costumer support one on one trainings! Cons I really can’t think of any, when ever there is an issue, caresmarts is always on top of it. Alternatives considered [Tellus](https://www.capterra.com/p/182525/Tellus/) Reason for choosing CareSmartz360 My partner was considering to switch and for the very reasons I mentioned earlier I convinced them we would be crazy not too. The staff is always working on ways to ensure the client is successful and not only successful but your unique needs are met. You can personalize settings and the configuration is as easy as pie. Keep up the good work! Review Source SH Syed H. Agency Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Outstanding! " July 29, 2022 5.0 Quick, easy and attentive to details. Pros This is robust software, more than I can imagine. I have used other software's in the past and they don't even come close to this one. The staff is always available for you to work through the onboarding process and beyond. I love the chat option as it allows me quickly to get someone's attention instead of int he past waiting for days. Cons I wish I had anything to say the least. This is as good as it gets, outstanding model created for Home Care Business. Switched from [Axxess HomeCare](https://www.capterra.com/p/212595/Axxess-HomeCare/) Dead system I was never happy with them to start with because it was very pricy. Software was slow and complexed. No good reporting and EVV is horrible. Review Source AM Aldon M. Administrator Hospital & Health Care Used the software for: 6-12 months ### "My Caresmartz360 experience" June 7, 2022 5.0 So far, I would highly recommend this software because I am very happy with it. Its very practical and user friendly, easy to use and has everything that I need from onboarding of my staff and clients to keeping records of EVV which is right now mandated by the DOH. Pros The product is very easy to use. It's my first time using this type of software and I had not expected it to be that straight forward. It only took one simple example from my implementation specialist for every module, and I got it right. Cons I preferred if there were already a few aides plan of care that I could choose from instead of doing it from scratch. Then I would just choose one and customize it to my liking. Reason for choosing CareSmartz360 I felt like I got all the features that I needed with Caresmarts360 at a better price. Fits right into mu budget Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.