# Page 2 | CareSmartz360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CareSmartz360 the right Home Care solution for you? Explore 182 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233554/CareSmartz360/reviews --- CareSmartz360 4.8 (182) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of CareSmartz360 ## Showing most helpful reviews Showing 26-50 of 182 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NL NADINE L. founder Health, Wellness and Fitness Used the software for: Less than 6 months ### ""Dazzle in Distress" save by Caresmartz360 Team" November 12, 2025 5.0 RIGHT NOW I'M IN THE EARLY STAGES AT THE BEGINNING. HOWEVER I CAN TELL YOU EVEN LIKE NOW I AM ABLE TO STUDY AND THEN MEET UP WITH SARAH TO MAKE SURE THAT I AM COMPLIANT AND DOING THE RIGHT THINGS !!!YOU JUST CAN'T BEAT THAT. Pros THE OTHER COMPANY THAT I HAD RUSHED THE PROCESS SO BAD UNTIL WE HAD A LOT OF MISTAKES AND A LOT OF DECLINES CLAIMS DUE TO EVV SETUP. I COULDN'T WAIT TO GET OUT OF THAT COMPANY. WITH CARESMART'S 360 I WAS VERY RELUCTANT TO JOIN BECAUSE THE BEGINNING PROCESS THE COMPANY HAD TO WALK IT ALONE....OH I REALLY FELT BAD ABOUT GETTING INTO ANOTHER SYSTEM THAT I HAD TO FIGURE EVERYTHING OUT! HOWEVER THEY MADE ME CHANGE MY WHOLE MIND ABOUT HOW I FELT AFTER TALKING TO MR SINGH. NOT ONLY DO I HAVE SOMEONE TO WALK THROUGH THE PROCESS WITH ME I HAVE "HUMAN" HELP ASSISTING ME TO LEARN EVERYTHING THAT I NEED !!!! MANY OF YOU MAY LAUGH BUT I HAD A GREAT FEAR BEFORE LEARNING SARAH WOULD BE THERE TO GUIDE ME!!! Cons I could have save a lot of denied claims if I had use Caresmartz360 in the beginning and not later. My bad!!! Switched from [Caretime](https://www.capterra.com/p/229462/Caretime/) terrible service and contacting if you need service. Review Source IO Isoken O. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent software that can be customized to grow with any agency" April 18, 2026 4.0 Great software for any startup and growing agency. we started with caresmartz in 2021 without any prior experience with home care software. We have been happy with experience, the software have improved overtime. Customer service is excellent Pros Caresmartz 360 is the only software product we have used and we have been happy with it. I like the workflow and i like the interface Cons The reporting feature needs improved, especially now with AI, it shouldn't be very difficult to find relevant data that can help with decision making and overall operation of the agency Review Source MG Maria G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "5 Stars for Caresmartz" November 12, 2025 5.0 Again, they are professional to a tee. I can reach them any time that is needed and their follow up is reliable. Pros They are so professional. Their personalized customer support is outstanding and makes it very easy to use. Cons There is nothing I have to complain about. My team finds the app easy to work with and have adopted it easefully. Switched from [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) We needed an app with more features and Caresmartz had more features AND also was an equal enough price. Review Source JT Justin T. President Health, Wellness and Fitness Used the software for: Less than 6 months ### "Looking forward to growing with Caresmartz as they role out updates" November 14, 2025 4.0 Overall good. Training is excellent. There's lots of online help available. this is a huge step up over paper. Pros Lots of functionality. There seems to be an option for everything I want it to do. There's plenty of opportunity for personalization, and it should continue to work as my organization grows. Absolutely love the built in AI for in app help. This is the best I've ever experienced in any software I've used. I can get 95% of my questions answered quickly and easily using it. Backing it up with a real person makes it 100% Cons Old looking user interface, occasionally slow to load, Agency owner app has very little functionality, Some of the day to day operations are not intuitive (I don't need everything to be simple, but day to day stuff like scheduling should be). TEXT MESSAGING! - That format is nearly impossible to work with. I need something intuitive that all of my office staff can see and operate easily. Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing CareSmartz360 CareSmartz didn't require a 1 year contract. Meaning if I don't like it I can switch. Review Source JB Julie B. Director Hospital & Health Care Used the software for: 2+ years ### "Thumbs Up!!" February 24, 2026 5.0 Overall I love the app and appreciate the wonderful customer service. They are quick to respond to and solve any problems we run into. Pros I love that staff can report about their clients on the platform. This keeps clients families and the office staff well informed. Cons There is always room for improvements. If I had to choose something that could be better I would add some more functionality to the already wonderful app. Review Source BB Brian B. CEO Hospital & Health Care Used the software for: 1-2 years ### "Top tier support" August 18, 2025 5.0 The platform was easy to adopt incredibly easy to use made payroll and billing very easy. I would’ve liked to see more integrations with third-party vendors. Pros The support team is the best out there. The AI features to kick off support make triage a breeze and then if you need any actual help, they’re always there to pick up the phone get on the chat. They’re not afraid of getting engaged quickly. Cons Not as many integrations as I would like. I would’ve hoped to see Moore around training. CareGiver rewards AI scheduling things of that nature. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing CareSmartz360 We chose for cost and ease of implementation. Review Source AMP Ana Marie P. Care Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "CareSmartz360 is a Smart Choice for business " June 4, 2025 4.0 I like most of its functionalities, especially the ability to generate reports, as this is crucial in managing a business. Additionally, having multiple report formats available is also beneficial. Pros They have excellent customer service. The technical support team is very attentive and always ready to help. You get quick replies and they guide you on navigating the system in a very professional way. Cons For someone, who is not as tech-savvy as I am, it takes a bit of time to explore and learn all its features. They provide tutorial videos and webinars; you just have to invest a little bit of time. Review Source SJ Sheila J. Co-Owner Hospital & Health Care Used the software for: 6-12 months ### "Making Life Easier " March 27, 2025 4.0 Over all it has bee what we needed for this point in our business. It was easy to get started and now with FIN easier for me to get issues handled. I can get the answer to my question and not have wait on anyone to get back to me. Pros Having client management/scheduling and caregiver stuff all in one place has made life easier. Cons When you need to add a reoccurring charge to a client invoice such as an admin fee. The system sends the client 2 invoices, one for hours the client has service and one for the admin fee. Not client friendly. Alternatives considered [MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reason for choosing CareSmartz360 Cost per client to use and that we are not charged per user. Also it seemed simple enough to use. Review Source mR mahin R. Office Manager Hospital & Health Care Used the software for: 2+ years ### "great software" May 23, 2025 5.0 very good. I love the support team and their quick response. They are very knowledgeable and professional. Pros it is very user friendly and easy. It is very efficient for what work I have to do and I must say it is probably the best software I have used in a long time. Cons too many updates. we get updates all the time which makes the clock in and clock out difficult. I get too many calls from caregivers about not being able to clock in and out as the result of these updates. Review Source SK Sarah K. Owner Individual & Family Services Used the software for: 1-2 years ### "CareSmartz360 review" March 14, 2025 5.0 Our overall experience with CareSmartz360 was excellent. We were provided with training and help support throughout. The program also includes all the bells and whistles someone could need. It is a superb product. Pros CareSmartz360 has the best support team. There is online help which is very fast and responsive. There is phone help which is exactly the same. They are always there to assist you with any questions. Cons I don't have anything that I didn't like about the program. If something was not working for our business format CareSmartz360 modified our program to address the issue. Review Source JW Jakeyla W. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Satisfactory" June 5, 2025 5.0 Wonderful. There are no issues or problems. Anytime we call they are there to help. We always get the help. Pros Someone is available when I call if not, I will get a returned call. The staff is always pleasant. The system is very easy to understand and navigate thru. Cons No issues the system is great. I have no problems in the office. The staff have no problems with the system. Review Source KP Kelli P. Staffing Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Absolute great service" May 22, 2025 5.0 My experience has been a great one from the beginning. Excellent customer service with quick friendly support staff. Caresmartz360 is constantly building and improving features and accommodating the requests of our organization. The app is very easy to use for admin and caregiving staff alike. Highly recommend. Pros Caresmartz360 is exceptionally user friendly and rapid to respond to any questions or concerns you may have. Their IT/and customer support staff is amazing and helpful. Cons I don't think I am able to describe something I don't like because any issue I've encountered was fixed immediately. Review Source AS Albert S. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Very good software" September 21, 2025 5.0 The company had Great communication and customer support. They are very contactable compared to the program we currently use. Pros Clean layout and having ability to questions answered quickly through chat by live person and AI during off hours. Cons It did not fit our unique scheduling requirements. Which are not typical of agencies and Auto contract renewal. Alternatives considered [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Reason for choosing CareSmartz360 The software and dashboard were clearer and more intuitive. Review Source AJ Aftica J. Owner Hospital & Health Care Used the software for: 1-2 years ### "Great software for small business " July 2, 2025 5.0 I have nothing but a great experience I truly recommend if you waiting for better there isn’t any because this software is a game changer Pros Tracking my staff time and putting staff with clients giving my staff a easy way to see their duties Cons I can’t complain because this was a good software to use for my small business which is health care so if anything I wouldn’t trade them out for no other company Review Source RD Robyn D. CEO and Founder Hospital & Health Care Used the software for: Less than 6 months ### "Choose them over Axiscare" May 29, 2025 5.0 Exactly as I had hoped but with a perfect price tag. It is everything you need from the caregiver, the client and the owner's perspective. Pros It is intuitive to navigate, the customer service is always available, they supply endless training to be a wiz on it and the price is extremely fair. Cons There are a lot of great features to take advantage of. Learning all of them can take some time but well worth it. Review Source AO Ade O. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Caresmartz360 Review" March 6, 2025 5.0 Pros Caresmartz360 made the billing and invoice so much easier Cons Nothing at all. Caresmartz360 was fine the way it is Review Source DF DannyRay F. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Administrator" December 20, 2024 5.0 CareSmart 360 has been a great asset, streamlining scheduling, billing, and care plans. Its user-friendly design, GPS tracking, and excellent support make managing our agency efficient. While there’s a learning curve, the overall experience has been positive and transformative for our operations. Pros Tools for scheduling, care plans, billing, payroll, and client management streamline operations, reducing administrative burde Cons The software may be expensive for smaller agencies, especially when factoring in training and support costs. Review Source CE CEDRIC E. Vice President Health, Wellness and Fitness Used the software for: 2+ years ### "Great product for all home care sizes" December 3, 2024 5.0 Overall, our company is very pleased with the product. Our workforce finds it very helpful for running all our day-to-day operations. Pros Simple, intuitive interface. Easy to navigate. All-in-one system with no separate payments for "add-ons" Cons Although primary interface is simple and easy to use, it hasn't been updated in years and probably could use a "face-lift". Also, company management needs the ability to send messages to caregivers directly through the app. That would be a very important enhancement. Review Source SH Shawanda H. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Good platform for growing agencies" January 23, 2025 5.0 Overall, its a great platform for my growing agency. Pros I like that it is very affordable and I liked the schedule view, it allows you to see your whole teams schedule at one time. Cons Sometimes the caregivers have issues with the EVV clocking in and out. Review Source DP Danielle P. Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "Best Home Care Software Program on the Market" October 24, 2024 5.0 5 stars experience so far to date. We will not be going anywhere. Pros I can appreciate the customer service that comes with this platform. They are very quick to respond and are always knowledgable in the areas that I need assistance. I love all the features associated with the caregiver and agency apps. Overall helps our business run seamlessly. Cons There isn't anything I don't like about Caresmartz. Reason for choosing CareSmartz360 After interview several companies Caresmartz had more to offer and everyone was very friendy. Review Source AG Asif G. Admistrator Hospital & Health Care Used the software for: 6-12 months ### "Great software !" February 3, 2025 5.0 Amazing. This definitely help us streamline all our activities. Pros The caresmartsz360 was very easy to use and very user friendly. Cons Nothing. This was very easy to setup and configure. Review Source JM John M. Administartor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great support for a new Home Care business" December 23, 2024 5.0 Good overall experience and great support for a new business Pros Integration with Paychex and Quick Books Online. Cons Maybe some more customizable form options streamline onboarding a bit. Review Source wK wendy K. Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "Caresmartz360 is affordable and reliable" August 23, 2024 5.0 I’ve been a client of CareSmartz360 for over a year now, and I can confidently say that it has transformed the way I manage my business. From the first moment I began using the software, I was struck by how user-friendly it is. The learning curve was seamless, allowing me to quickly familiarize myself with all the features available. Everything is truly at your fingertips—scheduling, reporting, client management, and billing are all conveniently organized in one place. This has not only streamlined my operations but has also improved my overall efficiency. Overall, I wholeheartedly recommend CareSmartz360 to anyone looking for reliable, intuitive software that simplifies the complexities of managing a business. Pros Customer service and the reliability of the software. Cons No complaints. I am a satisfied customer. Switched from [WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) Caremartz360 was more affordable in pricing and reliable with scheduling. Review Source FB Faynetta B. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Faynetta Burrle" September 19, 2024 5.0 Overall my experience is great. Caresmartz360 is one of the best decisions I made for my homecare agency. The training was top tier, and the system is user friendly. I highly recommend Caresmartz360 services, especially the EVV component. Pros I like that my employees can easily use the mobile App. The system is user friendly and the price was right. Cons Wait time to speak with a live agent in customer service. The chat is time consuming during a busy work day. Reason for choosing CareSmartz360 During the consult, the team seemed more friendly and knowledgeable about the product. I did not feel rushed when I had questions. The training was amazing and the price was right Review Source HG Heidi G. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Tech support is great!" October 1, 2024 4.0 For the most part CareSmartz is easy to use. When there is an issue it is usually fixed quickly. Pros Tech support is great! They respond quickly and are usually good at communication. Cons We have an issue with our questionnaire (it disappears) after a large update. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.