# CareSmartz360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CareSmartz360 the right Home Care solution for you? Explore 181 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233554/CareSmartz360/reviews --- CareSmartz360 4.8 (181) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CareSmartz360 Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews MS Marcus S CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Pair that with how smoothly it manages staff profiles, client records, billing, and compliance, and it feels like we finally have full control of the agency without the usual chaos.“ November 19, 2025 JG Jenelyn G Admin AssistantHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “There may be occasional performance issues such as slow loading times or glitches, which can impact the user experience.“ August 6, 2024 DA Damilola A OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “I like it's all-in-one functionality that streamlines scheduling, billing, and communication, its user-friendly and work smoothly and its excellent customer support that offers responsive assistance and training.“ September 5, 2025 VT Veena T SchedulerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “It can be quite challenging for new users to navigate the platform without prior experience or training.“ June 27, 2025 UA Ubah A AdministratorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “The mobile app is great for caregivers in the field, and the real-time updates improve communication. Plus, their customer support is outstanding; always helpful and responsive when we need assistance.“ July 14, 2025 JT Justin T PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “That format is nearly impossible to work with.“ November 14, 2025 MS Mariah S CaregiverHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “CareSmartz360 has truly helped us improve efficiency, compliance, and communication across the board.“ November 25, 2025 AS Albert S AdministratorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “It did not fit our unique scheduling requirements. “ September 21, 2025 ## Showing most helpful reviews Showing 1-25 of 181 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SJ Sheila J. Co-Owner Hospital & Health Care Used the software for: 6-12 months ### "Making Life Easier " March 27, 2025 4.0 Over all it has bee what we needed for this point in our business. It was easy to get started and now with FIN easier for me to get issues handled. I can get the answer to my question and not have wait on anyone to get back to me. Pros Having client management/scheduling and caregiver stuff all in one place has made life easier. Cons When you need to add a reoccurring charge to a client invoice such as an admin fee. The system sends the client 2 invoices, one for hours the client has service and one for the admin fee. Not client friendly. Alternatives considered [MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reason for choosing CareSmartz360 Cost per client to use and that we are not charged per user. Also it seemed simple enough to use. Review Source KW Kendall W. Owner Hospital & Health Care Used the software for: 2+ years ### "Essential for Home Care Providers" October 1, 2024 5.0 Onboarding was easy, training was enjoyable, and the staff seems knowledgeable about the product and attentive to client needs, so after more than 2 years, we're very happy with Caresmartz360. Pros In Home Care, scheduling dozens of Caregivers to work with dozens of Clients can become a nightmare. Caresmartz360 does what we need to get the job done professionally and without errors. Cons Like any software, lack of connectivity can wreak havoc, but they have options for dealing with that too. Alternatives considered [Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/) Reason for choosing CareSmartz360 Caresmartz360 had the design and type of scheduling interface we wanted, and communication from the company was great. Price is also fare. Review Source RM Regina M. Executive Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Potential but Poor Follow Through" April 23, 2021 2.0 We have not been able to wrap our heads around there not being 24/7 live customer support, considering that most home health care companies are a 24/7 operation. When we have urgent questions on an evening or weekend (which happens almost weekly,) we have to wait until the next business day for a response, which is just unacceptable in this industry. Sometimes days go by before we get a response, and often times the response is little more than " we'll ask the development team" and we are left to figure out a solution or workaround ourselves. We wonder if CareSmartz360 is a new company (like us!) and often times we feel as though we are the guinea pigs for this company to work out their kinks. If we had known this would be the case, we would not have gone with CareSmartz360 Unfortunately we have not been able to solve any of our existing problems with CareSmartz yet. We have actually taken on a few additional issues now that need solving on a weekly or bi-weekly basis. We are currently looking for other software solutions. Pros It is very aesthetically pleasing and easy to look at all day long, which is very important to us. It makes it easy for staff to pick up shifts. Cons We were promised quite a few things before signing our contract (an administrator's app and Paychex integration were our two biggest MUST haves) and unfortunately once we signed our contract and started using CareSmartz, it seemed that all of those things were not available to us, at least not yet. We were beyond disappointed to find this out because we were very clear during our 2 sales calls that if these features were not available, we were not interested. We feel we got the old "bait and switch" routine. Our payroll processing used to take one person about 2 hours to do for a 2 week billing cycle before we signed on with CareSmartz and most recently it took 4 people 6 hours of going over everything with a fine toothed comb due to all of the errors on CareSmartz end (miscalculated times, charging overtime to clients we have exempted multiple times, and splitting overnight shifts and Live-In shifts incorrectly.) It is also incredibly difficult to get our staff signed in for the first time, and has taken a team of 3 people at times. This is not only time consuming, but frustrating for office and field staff. That process should be much, much easier. Reason for choosing CareSmartz360 We were promised the things on our Must-Have list, unfortunately none of those are features CareSmartz360 actually has yet. Switched from [Carecenta](https://www.capterra.com/p/140368/Carecenta/) Poor customer support/lacked features we needed. Review Source EG Erin G. Executive Director Hospital & Health Care Used the software for: 2+ years ### "Home Care Agency solution: Caresmartz360" January 4, 2026 5.0 As a home care agency owner, I would highly recommend Caresmartz30 as a comprehensive solution to timekeeping and all asepcts of homecare. Pros Fair and budget friendly fees. One stop shop for all services; billing, payroll, scheduling, timekeeping and reporting Cons As much as I enjoyed the training process for onboarding as a new client, the timespan was 6 weeks. I would have preferred a shorter timespan. Review Source BE Baker E. Operations Director Hospital & Health Care Used the software for: 6-12 months ### "Caresmartz" March 19, 2025 5.0 overall it was great. There was great customer service Pros Very nice to use when you first start a small homecare business. Very user friendly Cons Only had basic features and as we grew it became more complicated for scheduling clients and staff Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Had more features that better met our needs and made scheduling way easier Review Source MS Marcus S. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "CEO & Founder " November 19, 2025 5.0 Outstanding. CareSmartz360 has completely transformed our agency. It streamlined every part of our operations – staff management, client care, scheduling, and billing – and saved us countless hours every week. The platform is intuitive, constantly improving, and the customer service is genuinely the best we’ve ever experienced (fast, friendly, and they actually solve problems on the first call). We love it and recommend it to every home care owner we know! Pros The scheduling system is hands-down the best feature – it’s a total game-changer. No more scheduling conflicts, last-minute scrambles, or missed shifts. Everything from caregiver availability to client preferences is handled seamlessly in one place. Pair that with how smoothly it manages staff profiles, client records, billing, and compliance, and it feels like we finally have full control of the agency without the usual chaos. Cons Honestly, there’s very little to complain about. If I had to pick something, it would be the initial learning curve when we first onboarded – there are so many powerful features that it took a couple of weeks for the team to feel 100% confident. But their fantastic support team held our hand through every step, so even that turned into a positive. Review Source AMP Ana Marie P. Care Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "CareSmartz360 is a Smart Choice for business " June 4, 2025 4.0 I like most of its functionalities, especially the ability to generate reports, as this is crucial in managing a business. Additionally, having multiple report formats available is also beneficial. Pros They have excellent customer service. The technical support team is very attentive and always ready to help. You get quick replies and they guide you on navigating the system in a very professional way. Cons For someone, who is not as tech-savvy as I am, it takes a bit of time to explore and learn all its features. They provide tutorial videos and webinars; you just have to invest a little bit of time. Review Source UA Ubah A. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Reliable All-in-One Solution for Homecare Management" July 14, 2025 5.0 Our overall experience with CareSmartz360 has been very positive. The platform has made managing our homecare operations much more efficient, from scheduling and billing to caregiver communication and compliance tracking. It has helped reduce administrative burden and improved the quality of service we provide. While there’s a learning curve in the beginning, the excellent support team has always been there to guide us. It’s become an essential tool for running our agency smoothly. Pros What I like most about CareSmartz360 is how comprehensive and user-friendly it is. Everything we need, scheduling, billing, time tracking, caregiver management all in one platform. The mobile app is great for caregivers in the field, and the real-time updates improve communication. Plus, their customer support is outstanding; always helpful and responsive when we need assistance. Cons Minor glitches once a while in the mobile app. That said, the support team are very responsive and usually quick to resolve any issues with no time. Review Source LT Linda T. Manager Staffing and Recruiting Used the software for: 1-2 years ### "Schedule pro" July 23, 2025 5.0 I have enjoyed using a cloud based scheduler. Must better than paper and pencil! I appreciate the ongoing improvements and the attempts to get feedback from customers Pros I love the ease of the platform AND the customer service. I appreciate that I receive almost immediate help, when I need it! Help is always available Cons Sometimes the mobile app just isn't enough. I wish I could do more from the mobile app, as this is a very part time position and Il not always at my desk. Review Source mR mahin R. Office Manager Hospital & Health Care Used the software for: 2+ years ### "great software" May 23, 2025 5.0 very good. I love the support team and their quick response. They are very knowledgeable and professional. Pros it is very user friendly and easy. It is very efficient for what work I have to do and I must say it is probably the best software I have used in a long time. Cons too many updates. we get updates all the time which makes the clock in and clock out difficult. I get too many calls from caregivers about not being able to clock in and out as the result of these updates. Review Source wK wendy K. Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "Caresmartz360 is affordable and reliable" August 23, 2024 5.0 I’ve been a client of CareSmartz360 for over a year now, and I can confidently say that it has transformed the way I manage my business. From the first moment I began using the software, I was struck by how user-friendly it is. The learning curve was seamless, allowing me to quickly familiarize myself with all the features available. Everything is truly at your fingertips—scheduling, reporting, client management, and billing are all conveniently organized in one place. This has not only streamlined my operations but has also improved my overall efficiency. Overall, I wholeheartedly recommend CareSmartz360 to anyone looking for reliable, intuitive software that simplifies the complexities of managing a business. Pros Customer service and the reliability of the software. Cons No complaints. I am a satisfied customer. Switched from [WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) Caremartz360 was more affordable in pricing and reliable with scheduling. Review Source CC Chuck C. Managing Director Hospital & Health Care Used the software for: 6-12 months ### "StayHome.Care" August 22, 2024 5.0 Would highly recommend to anyone who is looking to help manage their agency Pros CareSmartz360 has everything you could need—and more! It’s constantly improving and evolving without adding unnecessary complexity. Cons I think the biggest challenge for us was just using they system the way it is set up vs what we were use to...change is tough. But their system is 1000% better Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) I felt like WellSky was easy to use but was not being developed for the future Review Source LR Latasha R. CEO Hospital & Health Care Used the software for: 6-12 months ### "CEO of the company" December 20, 2023 5.0 My experience has been great and they company has ensured that I was happy with the process of onboarding and understanding my features. Glad that say that I picked a great company. Pros The most impressive feature about this program to me is the customer service. They are very hands on. When I have an issue I can use the chat and they respond withing minutes and follow up with me. That is very important when you are just learning the business. Cons I wish that somethings were just a little more user friendly. But, overall, there is not much to not like. Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing CareSmartz360 It was the price that sold me due, the features were almost the same. Review Source SH Shawanda H. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Good platform for growing agencies" January 23, 2025 5.0 Overall, its a great platform for my growing agency. Pros I like that it is very affordable and I liked the schedule view, it allows you to see your whole teams schedule at one time. Cons Sometimes the caregivers have issues with the EVV clocking in and out. Review Source FB Faynetta B. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Faynetta Burrle" September 19, 2024 5.0 Overall my experience is great. Caresmartz360 is one of the best decisions I made for my homecare agency. The training was top tier, and the system is user friendly. I highly recommend Caresmartz360 services, especially the EVV component. Pros I like that my employees can easily use the mobile App. The system is user friendly and the price was right. Cons Wait time to speak with a live agent in customer service. The chat is time consuming during a busy work day. Reason for choosing CareSmartz360 During the consult, the team seemed more friendly and knowledgeable about the product. I did not feel rushed when I had questions. The training was amazing and the price was right Review Source JM John M. Administartor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great support for a new Home Care business" December 23, 2024 5.0 Good overall experience and great support for a new business Pros Integration with Paychex and Quick Books Online. Cons Maybe some more customizable form options streamline onboarding a bit. Review Source AP Ananta P. Digital Analyst Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent User Experience" September 30, 2024 5.0 Pros Functions, Menu and Sub-Menu included in the system Cons I cannot find Accessibility feature and Universal Design included, Review Source NAB Nicole A B. Platform coordinator Hospital & Health Care Used the software for: Less than 6 months ### " Care Helpers Review" August 9, 2024 5.0 Pros This program offers a robust platform for managing all aspects of patient care, including billing, and documentation. The software has an intuitive and easy to navigate interface. The system is highly customizable (I love that). Cons Occasional system glitches which can disrupt operations and require support. The mobile app might have some limitations compared to the desktop version. Review Source LF Lesley F. Director of Operations Hospital & Health Care Used the software for: Less than 6 months ### "Director of Operation" August 21, 2024 5.0 Pros Easy to use, features, complete package. Cons No 24/7 customer service. Other than that no issues. Review Source CG Curtis G. RN Case Manager Hospital & Health Care Used the software for: Less than 6 months ### "CareSmartz360 Review\_CG" June 3, 2024 5.0 Overall I am pleased with the look, feel and functionality of the software. Provides an inclusive approach Pros The easy access and visibility of information Cons Nothing at this time. I am a new user with the product, and so far I am satisfied with what it has to offer. Review Source LS Lisa S. Owner Hospital & Health Care Used the software for: 6-12 months ### "Great small business software" May 15, 2024 5.0 Pros I like that it's fairly easy to use an anytime I get stuck customer service is superb Cons I have had some issues with families using the client portals and also figuring out how to create a client schedule efficiently Review Source MB Matthew B. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Indiana Personal Care" April 15, 2024 5.0 So far - my first 6 months has been great. We are about to launch in the next month. I am expecting continued success with the tool. Pros There are several pros. So far the biggest pro has been the onboarding support. It has been well thought out and easy. My onboarding specialist is extremely knowledgeable and wonderful to talk to. The tool itself is complete and meets my needs of a small operation. Cons The negative is that a Payroll tool is not built in. I need to pay to use Quickbooks. I would prefer to have the tools integrated. Reason for choosing CareSmartz360 The tool has everything I need to run my business. The price was right. Most importantly the quality of support and onboarding I received during the purchasing process was excellent. Review Source RA Rufina A. Office Manager Mental Health Care Used the software for: Less than 6 months ### "CareSmartz360 User Friendly" June 14, 2023 5.0 Excellent! The App, the desktop application & support. Pros We haven't started using the billing, invoicing or payroll feature of this software, but if it is anything compared to timekeeping feature, we will probably be using it soon. The training was incredibly easy to learn and once we got started on realtime, we had minimal disruption. The Caregivers picked up right away. Cons I wanted to be able to customize certain reports, and although CareSmartz allows us to customize reports, we haven't yet master that feature. Reason for choosing CareSmartz360 Price and professionalism of the sales rep. Review Source SD Sharvanekia D. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "CareSmartz360 Review for S.A.C HOMECARE" August 14, 2023 5.0 Pros The EVV compatibility and reports areas. You can run a report for just about anything you need to compile. Cons The application does not create a file if put in manually. Reason for choosing CareSmartz360 The people were very relatable and easy to communicate and follow during the demo teaching of the system and it's functions. Review Source KN Kimberly N. Staffing Coordinator Hospital & Health Care Used the software for: 2+ years ### "CareSmartz360 BEST PROGRAM" September 28, 2023 5.0 Super amazing program to use. Pros I love how friendly user this program is. It is very easy for clients/staff to chart and also it keeps everything organized. Cons Having to make two profiles for each caregiver. 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