# CareSmartz360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CareSmartz360 the right Home Care solution for you? Explore 182 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233554/CareSmartz360/reviews --- CareSmartz360 4.8 (182) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CareSmartz360 Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews DA Damilola A OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “I like it's all-in-one functionality that streamlines scheduling, billing, and communication, its user-friendly and work smoothly and its excellent customer support that offers responsive assistance and training.“ September 5, 2025 JG Jenelyn G Admin AssistantHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “There may be occasional performance issues such as slow loading times or glitches, which can impact the user experience.“ August 6, 2024 MS Marcus S CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Pair that with how smoothly it manages staff profiles, client records, billing, and compliance, and it feels like we finally have full control of the agency without the usual chaos.“ November 19, 2025 VT Veena T SchedulerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “It can be quite challenging for new users to navigate the platform without prior experience or training.“ June 27, 2025 UA Ubah A AdministratorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “The mobile app is great for caregivers in the field, and the real-time updates improve communication. Plus, their customer support is outstanding; always helpful and responsive when we need assistance.“ July 14, 2025 AS Albert S AdministratorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “It did not fit our unique scheduling requirements. “ September 21, 2025 JG Jenelyn G Admin AssistantHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “The system allows for detailed profiles of both clients and caregivers, facilitating better matches and more personalized care“ August 6, 2024 SK Sarah K OwnerIndividual & Family Services, 11 - 50 employeesUsed the software for: 1-2 years. “I don't have anything that I didn't like about the program. If something was not working for our business format CareSmartz360 modified our program to address the issue.“ March 14, 2025 ## Showing most helpful reviews Showing 1-25 of 182 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BE Baker E. Operations Director Hospital & Health Care Used the software for: 6-12 months ### "Caresmartz" March 19, 2025 5.0 overall it was great. There was great customer service Pros Very nice to use when you first start a small homecare business. Very user friendly Cons Only had basic features and as we grew it became more complicated for scheduling clients and staff Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Had more features that better met our needs and made scheduling way easier Review Source KW Kendall W. Owner Hospital & Health Care Used the software for: 2+ years ### "Essential for Home Care Providers" October 1, 2024 5.0 Onboarding was easy, training was enjoyable, and the staff seems knowledgeable about the product and attentive to client needs, so after more than 2 years, we're very happy with Caresmartz360. Pros In Home Care, scheduling dozens of Caregivers to work with dozens of Clients can become a nightmare. Caresmartz360 does what we need to get the job done professionally and without errors. Cons Like any software, lack of connectivity can wreak havoc, but they have options for dealing with that too. Alternatives considered [Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/) Reason for choosing CareSmartz360 Caresmartz360 had the design and type of scheduling interface we wanted, and communication from the company was great. Price is also fare. Review Source RM Regina M. Executive Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Potential but Poor Follow Through" April 23, 2021 2.0 We have not been able to wrap our heads around there not being 24/7 live customer support, considering that most home health care companies are a 24/7 operation. When we have urgent questions on an evening or weekend (which happens almost weekly,) we have to wait until the next business day for a response, which is just unacceptable in this industry. Sometimes days go by before we get a response, and often times the response is little more than " we'll ask the development team" and we are left to figure out a solution or workaround ourselves. We wonder if CareSmartz360 is a new company (like us!) and often times we feel as though we are the guinea pigs for this company to work out their kinks. If we had known this would be the case, we would not have gone with CareSmartz360 Unfortunately we have not been able to solve any of our existing problems with CareSmartz yet. We have actually taken on a few additional issues now that need solving on a weekly or bi-weekly basis. We are currently looking for other software solutions. Pros It is very aesthetically pleasing and easy to look at all day long, which is very important to us. It makes it easy for staff to pick up shifts. Cons We were promised quite a few things before signing our contract (an administrator's app and Paychex integration were our two biggest MUST haves) and unfortunately once we signed our contract and started using CareSmartz, it seemed that all of those things were not available to us, at least not yet. We were beyond disappointed to find this out because we were very clear during our 2 sales calls that if these features were not available, we were not interested. We feel we got the old "bait and switch" routine. Our payroll processing used to take one person about 2 hours to do for a 2 week billing cycle before we signed on with CareSmartz and most recently it took 4 people 6 hours of going over everything with a fine toothed comb due to all of the errors on CareSmartz end (miscalculated times, charging overtime to clients we have exempted multiple times, and splitting overnight shifts and Live-In shifts incorrectly.) It is also incredibly difficult to get our staff signed in for the first time, and has taken a team of 3 people at times. This is not only time consuming, but frustrating for office and field staff. That process should be much, much easier. Reason for choosing CareSmartz360 We were promised the things on our Must-Have list, unfortunately none of those are features CareSmartz360 actually has yet. Switched from [Carecenta](https://www.capterra.com/p/140368/Carecenta/) Poor customer support/lacked features we needed. Review Source VR Verified Reviewer Answer phone Airlines/Aviation Used the software for: Less than 6 months ### "Positive note " February 5, 2026 5.0 Great , they value everything you have to say and they understand where everyone come from and how people feel Pros It was all about the customers. Their product was very good they value the customers and how people feel. Cons The wait was kinda long and took a while to get the product.Took awhile to get through on customer support. Review Source MS Marcus S. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "CEO & Founder " November 19, 2025 5.0 Outstanding. CareSmartz360 has completely transformed our agency. It streamlined every part of our operations – staff management, client care, scheduling, and billing – and saved us countless hours every week. The platform is intuitive, constantly improving, and the customer service is genuinely the best we’ve ever experienced (fast, friendly, and they actually solve problems on the first call). We love it and recommend it to every home care owner we know! Pros The scheduling system is hands-down the best feature – it’s a total game-changer. No more scheduling conflicts, last-minute scrambles, or missed shifts. Everything from caregiver availability to client preferences is handled seamlessly in one place. Pair that with how smoothly it manages staff profiles, client records, billing, and compliance, and it feels like we finally have full control of the agency without the usual chaos. Cons Honestly, there’s very little to complain about. If I had to pick something, it would be the initial learning curve when we first onboarded – there are so many powerful features that it took a couple of weeks for the team to feel 100% confident. But their fantastic support team held our hand through every step, so even that turned into a positive. Review Source MS Mariah S. Caregiver Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Software With Excellent Support" November 25, 2025 5.0 Overall, it has significantly streamlined our agency’s operations. Tasks that used to take hours—like scheduling and billing—now take minutes. Our caregivers find it much easier to clock in/out, and administrators appreciate how organized everything is. CareSmartz360 has truly helped us improve efficiency, compliance, and communication across the board. Pros The platform is extremely comprehensive—scheduling, billing, EVV, caregiver management, and reporting all work seamlessly together. The interface is user-friendly, and the customer support team is outstanding. They respond quickly, provide clear guidance, and genuinely care about solving issues. Frequent updates show they’re constantly improving the software. Cons There’s a slight learning curve at the beginning due to the number of features. Some advanced reports can take time to customize, but once set up, they work smoothly. I’d also like to see even more mobile app enhancements for caregivers. Review Source EG Erin G. Executive Director Hospital & Health Care Used the software for: 2+ years ### "Home Care Agency solution: Caresmartz360" January 4, 2026 5.0 As a home care agency owner, I would highly recommend Caresmartz30 as a comprehensive solution to timekeeping and all asepcts of homecare. Pros Fair and budget friendly fees. One stop shop for all services; billing, payroll, scheduling, timekeeping and reporting Cons As much as I enjoyed the training process for onboarding as a new client, the timespan was 6 weeks. I would have preferred a shorter timespan. Review Source UA Ubah A. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Reliable All-in-One Solution for Homecare Management" July 14, 2025 5.0 Our overall experience with CareSmartz360 has been very positive. The platform has made managing our homecare operations much more efficient, from scheduling and billing to caregiver communication and compliance tracking. It has helped reduce administrative burden and improved the quality of service we provide. While there’s a learning curve in the beginning, the excellent support team has always been there to guide us. It’s become an essential tool for running our agency smoothly. Pros What I like most about CareSmartz360 is how comprehensive and user-friendly it is. Everything we need, scheduling, billing, time tracking, caregiver management all in one platform. The mobile app is great for caregivers in the field, and the real-time updates improve communication. Plus, their customer support is outstanding; always helpful and responsive when we need assistance. Cons Minor glitches once a while in the mobile app. That said, the support team are very responsive and usually quick to resolve any issues with no time. Review Source LT Linda T. Manager Staffing and Recruiting Used the software for: 1-2 years ### "Schedule pro" July 23, 2025 5.0 I have enjoyed using a cloud based scheduler. Must better than paper and pencil! I appreciate the ongoing improvements and the attempts to get feedback from customers Pros I love the ease of the platform AND the customer service. I appreciate that I receive almost immediate help, when I need it! Help is always available Cons Sometimes the mobile app just isn't enough. I wish I could do more from the mobile app, as this is a very part time position and Il not always at my desk. Review Source DA Damilola A. Owner Hospital & Health Care Used the software for: 6-12 months ### "Ease of use and it's all-in-one platform." September 5, 2025 5.0 CareSmartz360 mobile app is easy to use for caregivers, allowing them to view schedules, clock in and out, and track tasks on the go. Pros I like it's all-in-one functionality that streamlines scheduling, billing, and communication, its user-friendly and work smoothly and its excellent customer support that offers responsive assistance and training. Cons I don't like the cancellation policy where you will have to pay a certain amount for cancellation if it's not up to a year of usage. Review Source CC Chuck C. Managing Director Hospital & Health Care Used the software for: 6-12 months ### "StayHome.Care" August 22, 2024 5.0 Would highly recommend to anyone who is looking to help manage their agency Pros CareSmartz360 has everything you could need—and more! It’s constantly improving and evolving without adding unnecessary complexity. Cons I think the biggest challenge for us was just using they system the way it is set up vs what we were use to...change is tough. But their system is 1000% better Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) I felt like WellSky was easy to use but was not being developed for the future Review Source AA Adriana A. Agency Administrator Hospital & Health Care Used the software for: Less than 6 months ### "CareSmartz360 is appreciated " February 14, 2024 5.0 Our over all experience with Caresmartz360 was great and could not be happier with the system, we know if we have any questions we are able to reach out and get the help we need! Pros One of the most important things we like about CareSmartz360 was the individualized training program, we are grateful we did receive the scheduled training and we were able to ask questions after every training session. Cons So far we have no dislikes or complaints. Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing CareSmartz360 We chose CareSmartz360 because of the support and the great follow up. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) We had to pay extra is we needed any more training and the support was not there. Review Source KS Kelly S. CEO and Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazing onboarding specialist" May 15, 2024 5.0 Pros The onboarding specialist \[sensitive content hidden\] was absolutely amazing. She gave me all the correct tools to navigate the system with confidence and ease. I was doing everything manually prior to using Caresmartz and am so glad I made the switch. Easy to use and hassle free. Cons Initially I was being charged in USD, however this issue is being corrected. Alternatives considered [Homebase](https://www.capterra.com/p/153076/Homebase/)[AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing CareSmartz360 Cost effective compared to competing companies and covers all office needs Switched from [Homebase](https://www.capterra.com/p/153076/Homebase/) Caresmartz is a program made for my field and supported all office needs in one. Review Source LR Latasha R. CEO Hospital & Health Care Used the software for: 6-12 months ### "CEO of the company" December 20, 2023 5.0 My experience has been great and they company has ensured that I was happy with the process of onboarding and understanding my features. Glad that say that I picked a great company. Pros The most impressive feature about this program to me is the customer service. They are very hands on. When I have an issue I can use the chat and they respond withing minutes and follow up with me. That is very important when you are just learning the business. Cons I wish that somethings were just a little more user friendly. But, overall, there is not much to not like. Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing CareSmartz360 It was the price that sold me due, the features were almost the same. Review Source HH Haley H. President Hospital & Health Care Used the software for: Less than 6 months ### "Personalized Caregiving of Tennessee review for Caresmartz360" August 21, 2023 5.0 This makes our homecare run smoother by automating every day task and also allowing us to stay up to date with charting and scheduling. Less errors can occur due to not just doing everything on paper where its easier to miss mistakes Pros Billing, scheduling, Compliance, Training, Caregiver portal/app Cons Not being able to implement software from day one Alternatives considered [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing CareSmartz360 The features were up to date and help assist in automating processes that must be completed in every home care. Review Source MH Monique H. DOO Hospital & Health Care Used the software for: 2+ years ### "Carseasmartz360 review" January 21, 2025 5.0 I have been using the system for 3 years. Great onboarding team. Support is great when you have questions. Pros Ease of use. The system has an auto clock in and out for live-in caregivers. Cons No direct billing system synced with the system Review Source VT Veena T. Scheduler Health, Wellness and Fitness Used the software for: Less than 6 months ### "CareSmartz for Home Care Businesses" June 27, 2025 5.0 Although we didn't use it for very long, our overall experience was good. The initial impression I had about the team was quite positive, and I found it to be very effective. Pros CareSmartz software is designed to meet the demanding needs of small and large organizations alike. It offers robust features, high reliability. Cons CareSmartz is not very intuitive or beginner-friendly. It can be quite challenging for new users to navigate the platform without prior experience or training. Review Source SB Suz B. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "I am a very satisfied customer " September 30, 2024 5.0 User Friendly, convenient, and customer support is easy to reach. Pros Customer Support is easy to contact and return calls promptly Cons Not being able to make changes using aphone. I don't alway have my computer with me when changes need to be made. Alternatives considered [Electronic Invoicing](https://www.capterra.com/p/218701/Electronic-Invoicing/) Switched from [Caretime](https://www.capterra.com/p/229462/Caretime/) Very poor customer support if any at all. Review Source MV Medina V. Marketing Director Care Manager Hospital & Health Care Used the software for: 1-2 years ### "Why we like Caresmartz360." August 6, 2024 5.0 It covers all the aspects we need in running an efficient in home care agency. And provides the ongoing educational aspect for companies like us that continue to grow and evolve. Pros Easy to learn, simple to use. Covers all the aspects we need in running an efficient in home care agency. And it also provides the ongoing educational aspect for companies like us that continue to grow and evolve. Cons I do not have any problems or concerns as of yet. Review Source NA Nancy A. Service Supervisor Hospital & Health Care Used the software for: 6-12 months ### "Noragis Home Care Inc." October 2, 2024 5.0 It has nothing but great and if I do need help there is always someone thee to help. Pros I like the ease of using the app on my computer and phone. Cons Sometimes it may go a little slow but I do think that just may be my internet. Review Source JG Jenelyn G. Admin Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Caresmartz is users friendly" August 6, 2024 5.0 The mobile app is a strong addition, allowing caregivers to access their schedules, clock in and out, and manage tasks from anywhere. This enhances flexibility and improves communication between caregivers and the office. Pros The system allows for detailed profiles of both clients and caregivers, facilitating better matches and more personalized care Cons There may be occasional performance issues such as slow loading times or glitches, which can impact the user experience. Reason for choosing CareSmartz360 convenient to use Review Source AY Ashley Y. Care Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Caresmartz360" July 11, 2024 5.0 My overall experience with CareSmartz360 was a positive one. The app is easy to use as a caregiver. The website is easy to navigate as an administrator. Pros The platform on the website was so easy to use. Everything was labeled nicely. You can tab through without an issue. Customer service is good. Cons I didn't really have anything I liked least about CareSmartz360. Review Source AM Anett M. Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "pros and cons from a home care agency" February 20, 2024 5.0 Once you get past the learning curve, the system is gives you the unique ability to manage your clients and caregivers in a very structured way. We will see how the prices go up as my company grows, but, overall it is a great software to have. Pros I really like the mobile accessibility and the way it can track employees and their performance. Cons The price is a little high. You can get 10 active clients pretty fast so you will see a pretty big price increase. Also, I wanted to customize the RN assessment form to reflect my personal form but it was very difficult to add anything or to make changes. Reason for choosing CareSmartz360 Honestly the persistence of \[sensitive content hidden\] and him willing to work with a start-up company such as myself. It was months later that I actually signed up from the first time we spoke. He was always professional, very knowledgeable, and patient. Review Source SD Sharvanekia D. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "CareSmartz360 Review for S.A.C HOMECARE" August 14, 2023 5.0 Pros The EVV compatibility and reports areas. You can run a report for just about anything you need to compile. Cons The application does not create a file if put in manually. Reason for choosing CareSmartz360 The people were very relatable and easy to communicate and follow during the demo teaching of the system and it's functions. Review Source KN Kimberly N. Staffing Coordinator Hospital & Health Care Used the software for: 2+ years ### "CareSmartz360 BEST PROGRAM" September 28, 2023 5.0 Super amazing program to use. Pros I love how friendly user this program is. It is very easy for clients/staff to chart and also it keeps everything organized. Cons Having to make two profiles for each caregiver. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.