# Lightspeed Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Lightspeed Software - reviews, pricing plans, popular comparisons to other Marine products and more. Source: https://www.capterra.com/p/233553/Lightspeed --- # Lightspeed Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Lightspeed ## What is Lightspeed? Lightspeed is an intuitive, integrated dealer management system that helps you grow your business. Increase sales, streamline your process, and provide better service, all in one platform. ## What is Lightspeed used for? [Marine](https://www.capterra.com/marine-software/) Top alternative Featured Overall rating Based on 158 user reviews Reviews sentiment Positive 73% Neutral 18% Negative 9% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lightspeed?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.lightspeeddms.com&name=Lightspeed) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lightspeed 3.9 (158) VS. [4.5 (44)](https://www.capterra.com/p/92495/BiT-Dealership-Software/reviews/) Starting Price Contact vendor Starting Price $270 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (158) Ease Of Use 4.3 (57) Value For Money 3.4 (137) Value For Money 4.5 (56) Customer Service 3.4 (155) Customer Service 4.6 (56) ## Lightspeed alternatives [3.9 (18)](https://www.capterra.com/p/92549/DockMaster/reviews/) Starting price $165.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 72% of reviewers rated it above 4 stars Highest Rated [5.0 (1)](https://www.capterra.com/p/10031148/Yacht-Logic-Pro/#reviews) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (20)](https://www.capterra.com/p/98609/MarinaOffice/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [0.0](https://www.capterra.com/p/209329/PacsoftNG/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/233553/Lightspeed/alternatives/) ## Who uses Lightspeed? Based on Capterra reviews from the past 5 years ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Inventory Management 4.0 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Accounting 3.8 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Customer Database 3.6 (7) 100.00% of 7 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Billing & Invoicing 4.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Communication Management 3.6 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Third-Party Integrations 3.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Lightspeed 19 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Create, manage, and send invoices or bills to customers Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track, store, and access client contracts or licenses A collection of customer information such as contact details, demographics, previous interactions, etc. Alter the layout and content of reports Plan, manage, and track the financial activities of an individual or organization Track and manage inventory levels to maintain proper supply Access software remotely via mobile devices Track parts inventory levels and manage re-stocking Accept and process customer payments for products or services using hardware and software Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan availability and assign specific time slots for tasks and resources Store items for a designated period of time Set up connections to third-party platforms to improve business processes Creating, assign, and track jobs and/or tasks for work orders Features 3.7 (158) 3.7 Based on 158 reviews ## Pricing Value for money 3.4 (137) ### Starting price Contact vendor for pricing Free trial not available [View all Pricing Plans](https://www.capterra.com/p/233553/Lightspeed/pricing/) Value for money 3.4 (137) 3.4 Based on 137 reviews ## Support, customer service and training options Customer Service 3.4 (155) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (155) 3.4 Based on 155 reviews ## User reviews Overall rating 3.9 Based on 158 reviews Filter by rating 5(50) 4(66) 3(28) 2(6) 1(8) Mentioned topic Sorted by most recent ET Eric T. Director, Digital Transformation Automotive ### "Comprehensive DMS that Needs and Overhaul" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 16, 2025 After several years of working with Lightspeed, I find that the ability for Lightspeed to launch new features and functionality requires a tremendous amount of patience, as the cycles are long. The teams at Lightspeed are awesome and as helpful as they can be. The primary issue is that there could be a significant amount of automation added to Lightspeed that would improve its relevance and usability. Bring Lightspeed forward by about 15 years and now it is a stellar tool. Pros Lightspeed is a comprehensive dealer management system, providing management of parts, deals, service, as well as a wide range of accounting functions. If configured correctly, it can be a one-stop shop for a dealership. Cons It's clunky. It isn't intuitive. It's built on what feels like an archaic platform. The team at Lightspeed has taken great strides to improve the functionality, but in some cases, the UX has become even worse as the system becomes bogged down while trying to respond to updated inputs. The mobile apps were full featured and gave access to a large amount of information, but the usability is challenging. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CZ Chris Z. GM Retail ### "Don't use Lightspeed Payments - They Accept No Accountability " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 May 15, 2025 Lightspeed Payments are the worst. They don't detect credit card fraud very well. I do a better job detecting fraud with a subscription to TruthFinder.com where I can look people up. When you get a chargeback for an order that they gave the greenlight to ship - Lightspeed payments accepts NO responsibility. We are LOSING money with Lightspeed Payments. Pros It works for the most part. It was picked for us. We did not select it but now we are kind of stuck with it. Cons Lightspeed Payments lets the credit card frauders win. When you get chargebacks for orders that Lightspeed said were ok to ship - they will not accept any accountability for it. You will lose money trusting them. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) thought there were more options - the person setting up for us did not give us a choice Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Tom S. CFO Maritime ### "Lightspeed works for our industry" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 18, 2025 I use it on a daily basis. It provide an easy to use list of reports that I can access readily to track daily performance. Pros Tailored for our industry. Easy to use, consistent "up time" as a SAAS tool Cons Making adhoc queries is difficult. Also downloading existing reports to excel can be difficult Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DO Dori O. Service Advisor Automotive ### "Lightspeed, operating at the speed of automotive " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 26, 2024 All in all my experience with Lightspeed was a very positive one. The user interface is very simple. The screens are easy to read. The program itself really simplified the job. Pros I like how everything was in one place. You can check inventory, order parts, set appointments, assign work, and create work orders, even take payments all in the same program. Cons There were more then a couple of times Lightspeed wouldnt connect with the outside vendors like designed. This would cause ordering delays. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Cindy M. Bookkeeper Maritime ### "Bookkeeper" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 15, 2024 Use it daily - it has all the features for sales, commissions, parts, inventory, and just the day to day operations costs. It is designed very well. Pros Very effective for it's purpose. At a boat dealership it is very well developed. Cons Having 3 different stores you have to shut 1 down and then open the next. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Michelle T. Owner Operator Maritime ### "The worst in communication that I have dealt with in my entire life" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 20, 2024 My husband passed away 2 years ago and I needed to take over the management in processing accounting and closing our business. I reached out to \[sensitive content hidden\]to share what was happening almost right away and I asked about postponing or pausing my subscription until I was able to mentally, emotionally and logistically come back to the accounting. I was declined, which isn't the problem. However, not once was I asked what I needed or offered to share how they could help support me in this transition. I have noticed a theme over the last 2 years and that is when I have reached out, they will delay, avoid or not respond to my emails or phone calls without multiple follow ups. At first it took me a while to realize it wasn't me, but how they have showed a pattern in their behavior in both of my sales managers and their manager \[sensitive content hidden\]. Recently, I had made a bold request to have a partial refund, which was also declined. As a widow with 4 kids, I knew it was a huge ask that most likely wouldn't be accommodated, but it was worth a try. I was assured by my original sales manager, \[sensitive content hidden\]that he was optimistic about working something out. What I realize now, is all I needed to to was run some reports and I could have closed the account almost 2 years ago. \[sensitive content hidden\] then referred me to \[sensitive content hidden\]. By the time I got to \[sensitive content hidden\], I wanted to share what it was like for someone who was experiencing a critical point in my life and business, with being hopeful that it would make a difference for their customers in the future. Instead I was met with \[sensitive content hidden\] defending their stance, he managed to apologize for how I felt, instead of taking some accountability to my experience of being ignored over the last 2 years. I was told that they handle situations on a case by case basis, and I was also told they do not have a policy for handling situations like mine, so their was no compassion about how I was trying to make it all work. I was also told by \[sensitive content hidden\] that never in his decades of working with the company has he 'never experienced something like this' It's hard to imagine that a company which states "Our goal is to help you operate your business more efficiently and profitably so you can spend more time doing what you love." has never encountered another business facing hardship or struggles looking to be supported by the Lightspeed in working through solutions to make it work for both companies. After speaking with \[sensitive content hidden\] on or around \[sensitive content hidden\] we agreed that my account would close in 30 days. Yesterday on \[sensitive content hidden\] my account cannot be opened. After calling and emailing \[sensitive content hidden\], with no response (typical) to what is happening. I am grateful that they have ripped off the bandaid and I never have to work with them again. My main complaints are 1. delayed communication with sales 2. No taking accountability to how my experience was with Lightspeed 3. Defending their bottom line instead of being in communication and listening to how they could improve their customer experience. Pros Since I took over management of the company after my husband's death, nothing Cons I have had the worst experience in communication with my sales managers and their supervisor. Switched from [CDK Global](https://www.capterra.com/p/122988/CDK-Global/) The worst experience in any business over my life time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BK Brittany K. Collections Manager Accounts Payable Automotive ### "Best Software for our Powersports Department!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2023 Pros I love these easiness of the accounting side of Lightspeed. It has been a game changer in timely processing. Cons It looks like it was made in the 1990's. Switched from [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) Lightspeed is actually for Powersports, where as Dealertrack was not. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jason M. Accountant Accounting ### "Lightspeed & Accounting" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 June 29, 2023 In general it has been a good experience. Once everything is setup it is very automated. Pros I like the automated features, including integration into QuickBooks Online. Cons It was not always clear what the company was paying for and the services that they were getting in return. Sometimes entries would not post but there is a way to correct it in the system and post them later. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User parts and sales manager Recreational Facilities and Services ### "DO NOT BUY not worth the money" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 18, 2022 worst product I have ever had to use. Pros not much its a joke. you can easily see that people that dont have to use it in the day to day created it. Cons I could write a book on how bad this software is but here are the big things1-not user friendly at all has no basic info readly to go for the user. 2- customer support is non existent (which sucks because every upgarde loses more and more of the stuff you need)3- way to expensive for all the headaches it causes in the day to day and reporting. Reasons for choosing Lightspeed because we had light speed but then they made us upgarde and worst decision managment had made. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Mark H. Partner Retail ### "Lightspeed just works" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2022 Pros Lightspeed as completely revolutionized how we do business. The POS system we were using was built primarily for the food service industry. It was difficult to try and track inventory by size in our retail shop. Lightspeed solved all of that at a more affordable price point! Cons It would be better if the card swiper were directly connected to the unit, even if by Bluetooth. The connection over the Internet has occasional issues with connectivity and latency. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/233553/Lightspeed/reviews/) Popular comparisons [Storable Marine vs Lightspeed](https://www.capterra.com/compare/141098-233553/Molo-vs-Lightspeed) [RMS vs Lightspeed](https://www.capterra.com/compare/208354-233553/RMS-Cloud-vs-Lightspeed)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)