# Page 4 | Vrbo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Vrbo the right Vacation Rental solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233391/Vrbo/reviews --- Vrbo 4 (108) [View alternatives](https://www.capterra.com/p/233391/Vrbo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Page 4 - Reviews of Vrbo ## Showing most helpful reviews Showing 76-100 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Mickey B. President Leisure, Travel & Tourism Used the software for: 2+ years ### "Which OTA should I have to run a STR?" February 3, 2023 5.0 VRBO is a good OTA to use for STRs. It keeps everything simple. Pros VRBO brings a great booking experience to guests looking for accommodations. We use a channel manager that intergrates with other OTA's and the software is easy to use. Cons Ranking Metrics doesn't display some of the information correctly. Maybe because we are using a PMS software. Reason for choosing Vrbo Exposure on multiple channels is important. Renting on just one OTA reduces your chances of being seen and getting booked. Review Source VR Verified Reviewer Owner/Manager Consumer Services Used the software for: 2+ years ### "Booking Platform" April 25, 2023 4.0 If you optimize the verbiage of your listing to make it full proof so VRBO has to stand by your side it mostly works Pros This is a highly used booking platform where I receive a good portion of my guests. I like that I can edit and manage the content. Cons VRBO only integrates with booking.com if you use instant book. Instant book has never worked out for me. Review Source HC Heather C. Accounting Manager Real Estate Used the software for: 1-2 years ### "Good value for the annual fee" February 13, 2023 5.0 VRBO is easy to work with and allows us to bring in additional revenue. Pros VRBO allows us to capture additional reservations from guests who may not have found us otherwise. Cons Guests seem to not be clear on VRBO service fees including travel insurance and damage insurance. VRBO should not offer those additional items as we offer them to the guest after they reserve. Review Source MA Mike A. Fire Fighter Public Safety Used the software for: 2+ years ### "Terrible customer service" January 19, 2024 1.0 Our experience was terrible. I would not recommend VRBO or Regal Palms Managed by Grand Welcome Pros Nothing positive to say I would not use them again. Cons We had to cancel our vacation due to our son requiring brain surgery. We sent VBR a letter from the surgeon as well as grand regal Palms, where we were staying and did not receive a refund from either if you use either one of these companies, read the fine print and get third-party travel insurance. . Review Source mM mariglen M. owner Hospitality Used the software for: 2+ years ### "worst experience " January 10, 2024 1.0 Pros vrbo or home away it used to be a very useful app and we always had support from the team and they were the best but not anymore. lately i had the worst experience every from the staff and especially from supervisor. Cons vrbo or home away it used to be a very useful app and we always had support from the team and they were the best but not anymore. lately i had the worst experience every from the staff and especially from supervisor. Switched from [Hotel Booking System](https://www.capterra.com/p/40868/Hotel-Booking-System/) not taking care for our property and no solutions.t Review Source MB Melanie B. Director of Reservations Hospitality Used the software for: 2+ years ### "Best VR Marketplace" February 20, 2023 5.0 Overall Vrbo brings in qualified rental bookings. Pros For the types of Vacation Rentals we manage, Vrbo is the best third party booking channel. I like that they provide the guest's true contact information, and not a "fake email" address like Airbnb. They also do not act as a "middle man" between you and the guest, and rather let us communicate directly with the guest. Cons I cannot think of anything I do not like about Vrbo. Review Source Dina M. Owner Real Estate Used the software for: 1-2 years ### "Not the easiest STR platform to work with" January 1, 2024 3.0 Pros Receive a good portion of our rentals through VRBO. Cons Integration process is the worst of any rental platform. Review Source LD Liz D. CEO Investment Management Used the software for: 2+ years ### "Not what they used to be" June 11, 2023 1.0 Benefits? Hahaha surely you jest. You will see a downtrend in reviews at the Better Business Bureau and other independent websites. Pros They used to be a cut above and have better properties. Not pros anymore. Cons I cancelled a booking well over a month before the full refund cut off. I had email confirmation of the request to cancel. As the website did not cancel, I called. They told me there was nothing they could do, I had to contact the property manager as only they could cancel. I had already made multiple attempts to contact the property manager to no avail. I was billed in full and fought it, successfully as I had the receipts, through my credit card company. Also my last stay with them, the property was scuzzy and the management bad. I thought it was an outlier until my cancellation failure. I had used them for over 15 years prior, never again. I have never had this type of issue with AirBnB. Review Source CW Chris W. Nunya Writing and Editing Used the software for: 2+ years ### "Haven for scammers " February 11, 2024 1.0 Huge waste of time. Twice scammed - two years apart. On the first I got my money back, second time is pending and a huge hassle I should not have to deal with this company any longer. Pros The only thing good about VRBO is you can try to get your money back through Expedia but it will be a hassle Cons VRBO is a haven for scammers they do not vet their properties well. People post fake listings with pictures grabbed from other sites and VRBO allows it. There are simple steps that they could take to verify real listing but the don’t do it. Stay away. Review Source Katie L. Director Education Management Used the software for: 2+ years ### "Vrbo is Winning!!" December 5, 2022 5.0 Pros Vrbo allows users to utilize specific filters to find the perfect vacation spot! I love the map feature that will enable you to mark off an area and see what is available. With filters like "Hot tub," "Pet friendly," and more, you find the perfect place every time! Cons Before I understood how to use the Board feature, I would struggle with remembering which locations I liked. Since using the Board feature, I have been able to create Boards featuring my favorite picks! Then I can share the Board with my husband, so he can see exactly what properties I like. Review Source KE Kerry E. Property Management Leisure, Travel & Tourism Used the software for: 6-12 months ### "Review" September 26, 2023 5.0 n/a Pros Easy for guests to book and the Intergration is easy Cons Host payments being monthly and monthly invoicing. Reason for choosing Vrbo I use both products Review Source SM Shane M. Sales Sporting Goods Used the software for: 1-2 years ### "Make trips a Breeze" October 27, 2023 5.0 I am more than satisfied with VRBO when it comes to planing and organizing trips. It’s also so smart that you can share it with others going with and get everyone on the same page! Pros Love how you can overview future trips and what places you are going too. For those who like organization.. this is a must for you! Cons In the past the App had some early bugs on it like crashing at times, but the last year it’s seemed to be fixed and works pretty seamless now Review Source MS Mary S. Regional Missional Specialist Religious Institutions Used the software for: Less than 6 months ### "SCAMMED, and left with paying for it. " July 14, 2023 1.0 We went to London and rented a flat for 3 days. When we arrived we learned someone had put our rental on VRBO, but it was a fake location. We actually met the \[sensitive content hidden\] of the flat who lived full time in her apartment. It was a scam! VRBO refunded our money.While homeless in London, with high tourism, Pride and Wimbledon beginning, hotel rooms were limited.I called 4 times to VRBO for help 4 times I was hung up on.When I asked about being reimbursed for the added expense of the hotel room, I was told since we didn't make the reservation through VRBO, they weren't obligated to make up the difference. We paid 3xs more because they didn't do their job and vet the property before adding it to their web site.It's risky renting through VRBO, and their customer service and policies are not supportive of the renter. Pros Easy to use. Good options. We had a really horrible experience in London,UK. VRBO customer service did not help us in the moment. We had to wait till we were home, by then we paid 3xs more for a hotel room than the property we rented which turned out to be a scam. VRBO didn't very the owner to make sure it was truly a rental property. Cons Customer service only partially helpful. Review Source Louisa C. Student Marketing and Advertising Used the software for: 2+ years ### "Vrbo has made vacation bookings for busy college students a breeze!" May 8, 2022 5.0 I love using Vrbo to book trips for my friends and I, and I look forward to using this platform even after I graduate college! Pros As a college student who frequently uses Vrbo to book group vacations for my friends and I, I cannot say enough good things about this platform. Vrbo is easy to use, has features to sort searches in an infinite amount of ways to find your best vacation fit, and makes it simple to share your trips with others. Cons What I like least about Vrbo is its inability to make a group booking and enable costs to be split amongst members of the same booking right from the application. Review Source HS Hector S. CEO Real Estate Used the software for: 1-2 years ### "Grat rental app" August 30, 2021 5.0 Pros It is a very complete rental app, you can book your listings and manage them without a problem. Cons I wish the demand was the same as in airbnb. Review Source VR Verified Reviewer College and Career Navigator Higher Education Used the software for: 2+ years ### "VRBO Vacationer" May 13, 2022 4.0 Pros I like that there are so many options to choose from. I also love the map feature, where you can see available properties on a map. Cons The fees are astronomical. They are one reason I stopped using VRBO Review Source VR Verified Reviewer Accounting Manager Construction Used the software for: 6-12 months ### "Vrbo Review" November 20, 2023 5.0 Pros You can get ratings based on previous users. Cons Ratings are not always what they seem to be and/or can be conflicting. Review Source ND Nancy D. Manager Real Estate Used the software for: Less than 6 months ### "A great option for guests" September 28, 2022 4.0 I like and use VRBO and get bookings through it. Pros It is relatively easy to use. It meets the basic needs of a user and guest. Cons The user interface is not as slick as its competitor. As a host, I need two different apps (one as guest and one as host). Review Source JC Joshua C. Owner Legal Services Used the software for: 2+ years ### "Take the Comforts of Home on the Road" January 18, 2023 5.0 Pros Hotels definitely have their uses, but if you are traveling with a group and want to stay together and have common space to congregate, renting a house through VRBO is definitely the way to go. With customizable searches, you can find exactly what you're looking for in your price range. Cons If there is an issue with the property, you are at the mercy of the owner. VRBO does not step in with customer service support. Review Source JC Jose C. Realtor Real Estate Used the software for: Less than 6 months ### "Scamers on vrbo stay away" April 4, 2024 1.0 Never using vrbo again no help from customer service Pros None, no support, no help i had to do all the work while on the street homeless Cons No help on emergency u has to do all the work Review Source MM Maci M. Director of Human Resources Hospital & Health Care Used the software for: 2+ years ### "Vacation Destination" January 6, 2022 4.0 Pros VRBO is a great platform to use if you are wanting to be a little more immersed into the culture and community of the location you are visiting. Staying in a hotel will never compare to the experience of staying in a VRBO. VRBO maintains fair booking fees and honest accommodations. Cons I did not have any disgruntlements with using VRBO. I loved the app and the ease of contacting hosts. Review Source Viola R N. Disabled Hospitality Used the software for: Less than 6 months ### "Stay and play" July 18, 2022 4.0 I am glad we have the option of VRBO as more people tend to use it. Pros Ease of use for customers. Ability to update pricing easily. Breakdown shown. Cons Does not play well with other software. I have to manually input rentals from VRBO to figure out owner payout. Also does not export customer information. Review Source OO Omar O. Safety Engineer Government Administration Used the software for: Less than 6 months ### "Would not bother, use Airbnb instead" February 3, 2022 3.0 During my time with an active listing I received nothing but spam messages. Also there is no way to screen guest. Pros Able to easily integrate my calendar with Airbnb. Cons Almost everything. I use Airbnb regularly and compared to that platform this software is lacking in usability and traffic by potential guest. Reason for choosing Vrbo Airbnb is much better Review Source CJ Cole J. Landscape Designer Design Used the software for: 2+ years ### "VRBO Review" July 21, 2022 5.0 Pros Love the functionality and ease of use within the app. I can pick specific dates for my travel or leave it open to see all my options in the area. Booking and communication is a breeze within the app. Cons I really have no complaints. Good work VRBO! Fantastic interface and simple to use. Review Source SF Sherry F. Recreation Supervisor Recreational Facilities and Services Used the software for: 2+ years ### "Need a place to stay - use VRBO" October 7, 2022 5.0 VRBO seems to tell you all that you need when staying at a property. I trust it and have never had an issue with a property. Pros VRBO is so easy to use and has a large amount of accommodations. It's the first app that I choose to use when vacationing. Cons At this time, I do not see any negative features about VRBO Review Source Similar Products Featured