# Page 3 | Vrbo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Vrbo the right Vacation Rental solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233391/Vrbo/reviews --- Vrbo 4 (108) [View alternatives](https://www.capterra.com/p/233391/Vrbo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Page 3 - Reviews of Vrbo ## Showing most helpful reviews Showing 51-75 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SL Sydney L. Property Owner Real Estate Used the software for: 2+ years ### "Nice for booking vacation homes" April 24, 2025 5.0 Pros It makes it easy to book a vacation home, which I prefer over hotels due to the ability to use a kitchen and save on food costs. Cons Sometimes I don't know how accurate the reviews are, because it seems like people are more likely to give a positive review when they have interacted directly with the host. Review Source AM Amber M. SOLE PROPRIETOR Hospitality Used the software for: 2+ years ### "VRBO IS THE BEST THERE IS!!" December 29, 2024 5.0 I LOVE ABSOLUTELY EVERYTHING ABOUT IT!! VRBO & THEIR CUSTOMER SERVICE TEAM ARE THE ABSOLUTE BEST!! MADE ME SOME EASY MONEY, & MADE SOME REPEAT GUESTS!! Pros Absolutely LOVE LOVE LOVE THIS COMPANY!! EASIEST PEOPLE TO RENT YOUR AIRBNB RENTALS.. OR EVEN RENT A PROPERTY FOR A SHORT VACAY OF MY OWN!! Cons I LOVE ABSOLUTELY EVERYTHING ABOUT IT!! VRBO & THEIR CUSTOMER SERVICE TEAM ARE THE ABSOLUTE BEST!! Review Source MH Mitch H. Worship and Families Pastor Religious Institutions Used the software for: I used a free trial ### "Great option to get away with!" July 18, 2025 4.0 Pros It was easy to use. The app downloaded extremely fast and was intuitive to use. There were at on of options to choose from and easy to select where we wanted to go! Cons Sometimes the pricing was over our range and certain areas that we wanted to visit didn't have very many options. Review Source SH Sonia H. Office manager Medical Practice Used the software for: 1-2 years ### "I love VRBO" March 14, 2025 4.0 I have used VRBO several times and have never been disappointed Pros The ease of the web site and the quick response Cons At this time I do not have anything negative. Review Source KK Kathryn K. Owner Hospitality Used the software for: 6-12 months ### "Easy to use " May 22, 2025 5.0 Easy to navigate around and use.. Connected to hotels.com so you earn your points for both products. Pros So many options, so you can find something exactly what you are looking for. Gives you your total stay estimate. Cons Nothing really disappointed me with this product. Easy to use. Easy to find exactly what you are looking for. Review Source DH Des H. Operations Education Management Used the software for: 6-12 months ### "Good Alternative to AirB&B" May 13, 2025 5.0 Pros Very easy to use, setup, and list your home for rental. It is also very easy to manage the rentals and communicate with the renters. Cons Fees! But what can you do, they need to take their share but it seems to be increasing as the years go on. Review Source MC Mona C. Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great vacation site" December 26, 2024 5.0 Pros More options of places to stay, a little cheaper on the rate compared to AirBnb Cons Not all properties qualify for payment plans Review Source MP Marissa P. Quality Engineer II Medical Devices Used the software for: 1-2 years ### "Great Resource for Rentals" December 17, 2024 4.0 Overall and easy and convenient resource to use to find vacation rentals. Pros Makes it easy and convenient to find rentals at an affordable price in the area you want. Cons Sometimes the options are limited on the choices you have. Service fees can also be quite expensive. Review Source KM Kim M. Consultant Pharmaceuticals Used the software for: 2+ years ### "VRBO has great hosts" September 25, 2024 5.0 Overall, very positive Always great hosts. Pros Easy to use. Always the places we find are great! Cons SO many choices! It is hard to narrow it down sometimes Review Source CF Caio F. Marketing Manager Sports Used the software for: Less than 6 months ### "Great for Private Stays" April 14, 2025 5.0 Pros What I liked most about Vrbo is the ability to book an entire place, which eliminates any confusion about just getting a single room. It gives you more privacy and peace of mind, especially when traveling with family or a group. Cons I’ve found that prices on Vrbo are often a bit higher compared to its main competitors for similar properties. Review Source RB Rhonda B. Self planning Events Services Used the software for: 2+ years ### "Good system but read the reviews. " September 25, 2024 4.0 Usually ok but they seem to prioritize the property owners as their primary clients, not the traveler Pros Having more space when traveling, different than a hotel Cons Usually more expensive than hotels: I've been burned on cleanliness in a big way and then vrbo took my review down. Other tourists will now get sucked into the filth we endured because there is no review warning them. Review Source AA Ashlyn A. Athletic Trainer Health, Wellness and Fitness Used the software for: 1-2 years ### "Vrbo is the way to go for great experiences!" September 26, 2024 5.0 My experience with Vrbo has been nothing but positive! I have been able to book stays with ease and there are always options within my price range! Pros Vrbo is a very easy website to use and provides many different options of locations to stay within the desired area. All of the places that I have booked through the website have been exactly as advertised! Cons Overall I do not have any complaints with Vrbo! Review Source JT Jess T. SSM Real Estate Used the software for: 2+ years ### "VRBO makes vacation easy" September 25, 2024 5.0 Pros This is an easy app to use to book vacation rentals. We use this all the time for our family vacations Cons I wish there was an easier way to see if a host has multiple properties. Review Source DA Davi A. Property Manager Commercial Real Estate Used the software for: 2+ years ### "A variety of great options" August 19, 2024 4.0 I've used VRBO many times and I like using them for unique vacation rentals, especially for stays longer than a few days. I like the amount of photos that are posted for each property and the calendar makes it easy to see things that are available when I need it. Pros The variety of rentals available and ease in reserving them. Cons The extra fees sometimes make it not worth using VRBO. Review Source JD Jessica D. Admin Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Book Your Getaway" January 23, 2025 5.0 Pros website is easy to use and bookings are reliable Cons There was nothing i was unsatisfied with Review Source CS Connor S. Chef De Cuisine Restaurants Used the software for: Less than 6 months ### "Really enjoy using VRBO" December 15, 2024 5.0 Overall superb, really like the software, easy to use. Pros I like how simple and straightforward it is to add listings Cons I like that you can only list full properties and at the same time sometimes I wish I could list partial properties Review Source DM Dave M. Civil Engineer Civil Engineering Used the software for: Less than 6 months ### "Property disgusting - no refund" June 26, 2024 1.0 Complete Gong Show. Described above and in photographs. Pros Not a thing. Nada. Rien. Zilch. Complete gong show as described below. Cons Property was disgusting. We could not stay 1 minute. Host refused refund. Vrbo did not take any other action. Had to book somewhere else at the last minute at a huge cost. Review Source MC Matt C. GM Facilities Services Used the software for: Less than 6 months ### "VRBO is the wat to go" September 14, 2024 5.0 Fantastic. Will continue to use it in the future. Pros Extremely easy to use. Communication in the app between owner and renter is very easy. Cons Like any internet based service you gave to deal with some kooks. Review Source Kimberly W. Owner Hospitality Used the software for: 2+ years ### "Personal Use over Business" May 14, 2024 4.0 Pros It's a bit cheaper than any other STR platform I've searched. The owners of homes seem more laid back. Cons The screenings for repetitive guests who mess things up is almost negligent. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) Pricing and the care for guests they provide Review Source CB Callie B. General Manager/Property Manager Hospitality Used the software for: 2+ years ### "Great Platform!" June 13, 2023 4.0 I enjoy this platform, it's one of my favorites and I use MANY. I do not sync any of my calendars with any other platforms. If I were to try out syncing my calendars, I'd start with Vrbo. I trust their team and believe they would give the host support when needed. Pros I like the ease and the ability to screen. I really like the report spam option when people are clearly trying to scam. I also like Vrbo's Host Support compared to other platforms I use. Cons I have multiple listings and multiple condos under one listing, I would love to see some management tools to help manage reservations, requests and inquiries. I'm not a fan of the 24 hour time limit on the clock once a request is sent. I feel as long as the host is communicating with the guest, more time should be given. I understand guests should have a timely response if you can host them but sometimes more time is needed. Many times I've had to decline a request and shortly after the dates become available. Having multiple listings and multiple properties under each listing availability changes quite often. Review Source LR Lynn R. Licensed Clinical Social Worker Mental Health Care Used the software for: 1-2 years ### "VRBO rental " May 11, 2024 5.0 Pros Ease of use and the amount of properties to choose from. Cons Sometimes what the owner placed as photos are not true to the property. Review Source Ján S. Managing Partner Real Estate Used the software for: Less than 6 months ### "Doesn't work, support extremely unhelpful" March 17, 2023 1.0 You need to block 2 hours of your day every time you want to log in to Vrbo. Pros I like the number of bookings they are able to generate from US customers. Cons Too bad you cannot use the platform, because the double opt in doesn't let you in the app most of the time. You are literally stuck at the login screen, they force double opt in on you, you ask for a password via text message, the message never comes (my phone is working though, as I receive messages from Google, Facebook, Airbnb, Booking.com, Stripe etc., just not Vrbo). After the message doesn't come for a minute or two, you ask to re-send the code in a message and it locks your account due to security reasons. Then, and I kid you not, you need to spend on average 2 hours with them to help you unlock the account. Last time I called with them was 2.5 hours on my vacation, before I could log in. It is ridiculous and especially frustrating, when you have urgent things to do. I will refrain from using Vrbo further, until this bug is fixed. And it was not fixed during the past 3 months, nor any incentive from the support to help out. Absolutely worst experience I had with any vacation rental platform. Review Source VR Verified Reviewer Realtor Real Estate Used the software for: 1-2 years ### "Beware of VRBO! Terrible customer service! " July 4, 2023 1.0 Seems after looking at all the VRBO reviews I am preaching to the choir, but DO NOT EVER book with VRBO. They are an an AirBnb wanna be and never will be. Their customer service is horrible! Always someone working from overseas that I can barely understand. Half the time they drop the call (i believe on purpose). I booked a trip through thorugh VRBO instead of AirBnb simply because I could not find what I was looking for. A week before the trip I was curious that i did not receive any messages informing me of my stay, check in instructions etc. So i reached out through the VRBO messaging system to the owner (who in this case was a management company) No return message. I then called their customer service number listed on the VRBO reservation no answer. I left a message with no return call. I did this 5 different times throughout the week with no luck. I then sent other messages through VRBO messaging system, no answers. I then call VRBO to investigate this, I was put on hold numerous times while the agents tried to reach the owner, they couldn't get through either. So they created a useless ticket number to supposedly "expedite" my request for a refund. After calling back and forth spending hours on the phone I gave up. VRBO should stand behind those they allow to be on their platform. They are supposed to do the vetting so that we have no concerns about the validity of who they represent through their platform. However, VRBO refuses to stand behind their platform Pros There is honestly nothing good I can say about my experience with VRBO Cons Everything especially the customer service Review Source CC Carly C. Director of Operations Hospitality Used the software for: 2+ years ### "Great opportunity to market rental properties but expensive for Owners and Renters to use!" December 2, 2021 5.0 Our experience overall is good. We have been a premier partner with Vrbo for about 8 years now so they have helped to grow our small vacation rental business from 3 properties to 100+ properties thanks to Vrbo's online exposure. Pros Vrbo is a great way for us to market our 100+ rental properties as it is among the larges online resource to do so. Paired with our VRM software we are able to seamlessly display all our properties listings on Vrbo and renters can booked directly on their site in real time and new bookings are then displayed in our software calendar. Easy peasy. Cons Use of Vrbo is expensive for Property Owners & renters as well. As Owners we pay $499 annual subscription fee and then every renter who books pays a service fee to Vrbo which ends up being a hefty percentage of their booking total. Vrbo used to cap this amount to the renter but they have since done away with that and we've now seen some service fees as much as almost $1000 to the renter for ONE STAY! Review Source IA Isaac A. Designer Architecture & Planning Used the software for: I used a free trial ### "Finding a temporary home away from everyday life thanks to Vrbo" May 31, 2023 4.0 After my first approach to Vrbo after a while I used it again to find suitable accommodations for the members of my construction team, so using Vrbo I was able to easily search and book vacation rentals that met our needs for space, location and budget., since this platform provided me with detailed information and accurate photos of the properties, which allowed us to make informed decisions and find the best place for summer vacations. In summary, my overall experience was positive, as Vrbo made the whole process of planning and finding trips easy for me and allowed us to find comfortable and convenient stays during business trips. Pros When I was on vacation I had the opportunity to stay in a room provided by Airbnb, looking through this application I found that said accommodation was provided by Vrbo so I researched this tool and its positive points are: firstly, its wide range of properties in destinations around the world since it offers an impressive variety of options to choose from, in addition to that the platform is easy to use and offers advanced filters that allow you to refine the search according to individual needs and preferences and finally, the detailed information of each property, accompanied by photographs and opinions from other users, gave me a clear and precise vision of what to expect. Cons However, there was a problem when using it and that was that sometimes the availability of certain properties was not updated in real time, which could have led me to situations in which a property appears as available but is actually already reserved. Review Source Similar Products Featured