# Vrbo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Vrbo the right Vacation Rental solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/233391/Vrbo/reviews --- Vrbo 4 (108) [View alternatives](https://www.capterra.com/p/233391/Vrbo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Reviews of Vrbo Ease of use 4.2 Customer Service 3.6 ## Pros and Cons in Reviews MJ Mike J Sales and MarketingChemicals, 2 - 10 employeesUsed the software for: 1-2 years. “My Marriott Bonvoy app has consistently included accurate tax estimates for over 300 bookings.“ November 16, 2025 MJ Mike J Sales and MarketingChemicals, 2 - 10 employeesUsed the software for: 1-2 years. “Instead, my $1,322 rental ballooned to $1,926.60—a 40% increase—after hidden charges like a cleaning fee, damage waiver, service fee, and taxes were added.“ November 16, 2025 AR Arka R Associate ScientistBiotechnology, 11 - 50 employeesUsed the software for: Less than 6 months. “Overall, aside from the challenging aspect of having to compare multiple units by opening multiple tabs, VRBO is extremely useful for booking travel accommodations.“ May 20, 2025 CG Cynthia G OwnerReal Estate, Self-employedUsed the software for: 6-12 months. “It would be nice of lodging taxes were paid directly as with AirBnB, instead of me manually reporting quarterly to my county, however this is a minor inconvenience.“ July 18, 2025 MG Marco G Mental Health CounselorMental Health Care, Self-employedUsed the software for: 6-12 months. “Vrbo is a unique platform, it is a great resource for finding entire vacation homes to accommodate families, large groups of friends, or anyone wanting to get away for a while.“ January 22, 2025 KS Kim S SelfConsumer Goods, Self-employedUsed the software for: More than 2 years. “I was told they could not provide a refund because of lack of proof and that they could be sued by the owner of the property.“ November 22, 2025 Carol M ConsumerConsumer Services, Self-employedUsed the software for: Less than 6 months. “Browsing on Vrbo has proved far easier with the amt. of filter options for any sort of desired features or amenities, and listings seem more reliable and well-reviewed.“ July 15, 2025 KS Kim S SelfConsumer Goods, Self-employedUsed the software for: More than 2 years. “It does not cover the erroneous listing or the lack of maintenance of the listing.“ November 22, 2025 ## Showing most helpful reviews Showing 1-25 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle D. Admin, Bookkeeper, Tech, Marketing, Webmaster Retail Used the software for: 2+ years ### "Recommend VRBO | User Friendly, Reliable, Consistent" May 12, 2025 5.0 Really, the Pros and Cons section above details my experience. I was very pleased with this software and continue to use it as my primary vacation rental platform, along with Expedia and Hotels.com, which are all connected. They've all always fixed whatever was wrong and it never has been connected to the software at all. Pros I was very happy as a user of this. It connected me with great hosts, had great communication features, scheduling worked well everytime. I never had a bad experience with it. Cons I didn't have any issues with Vrbo at all. I used it for about a year or two on and off, with a lot of time spent in them. Never had an issue. Review Source AR Arka R. Associate Scientist Biotechnology Used the software for: Less than 6 months ### "VRBO is top tier, with potential to improve further" May 20, 2025 5.0 Overall, aside from the challenging aspect of having to compare multiple units by opening multiple tabs, VRBO is extremely useful for booking travel accommodations. I think they would highly benefit from a comparison tool in their website. Pros I like that VRBO has a similar interface to many other travel sites, likely because they are owned by the same parent company. I have never had issues in communicating with VRBO support. I prefer this company over Airbnb due to better business practices and experiences overall. Cons The prices displayed for each listing include fees, but never taxes. It's always a necessity to click on the listing itself to see the final price. This is also an issue with many other travel accommodation websites that I wish did not exist. Review Source JR Jim R. Owner Hospitality Used the software for: 2+ years ### "Reality check with hopeful expectations!" January 10, 2026 1.0 Regarding my reservation at Property 3702532 (Unit ID 4276677), booked Jan 7–Mar 4, 2026 for 2 adults: Upon arrival, the unit did not match the Vrbo listing and was not in acceptable condition. There was an odor of mold/grease, the floor was slippery, furniture was stained and ripped, kitchen cabinets had grease/lint buildup, and the A/C unit was unsecured with exposed wiring. A TV was mounted over the window in an improvised way. Photos are attached showing the condition and misrepresentation. Additionally, we did not receive the address or access code until 4:15 PM, after check-in time, and only after contacting the host. Due to these issues, I am requesting a resolution/refund. Please confirm receipt and advise on next steps. Photos attached. Pros They first took our call but as yet there has been no response since our last conversation with them. Cons No follow up from host or VRBO. We have reached out to both parties on numerous occasions but neither taking responsibility. Switched from [Booking.com for Business](https://www.capterra.com/p/10032906/Booking-com-for-Business/) Better safe guards for costumers and staff to help negotiate with host. As yet the host has not communicated with us!!! Review Source BR Brian R. none Leisure, Travel & Tourism Used the software for: Less than 6 months ### "My Overall Vrbo Experience " April 1, 2025 5.0 Overall, my experience with Vrbo was positive. I found a great place that matched the photos and description, and the communication with the host went smoothly. I would definitely consider using Vrbo again for future trips, especially when traveling with a group or looking for more space than a hotel offers. Pros I appreciated the wide variety of property listings and the ability to find unique homes in great locations. The booking process was straightforward, and the filters made it easy to narrow down exactly what I was looking for. Cons Some listings had hidden fees that weren’t obvious until checkout, which made it harder to compare true costs upfront. Additionally, not all hosts respond quickly, which can be frustrating when trying to make quick decisions. Review Source PD PJ D. Manager CEO Food & Beverages Used the software for: 6-12 months ### "VRBO a nice competitor to AirBandB" May 1, 2025 4.0 Pretty good experience overall. It is nice to have more options besides hotels and air b and b. Pros The ability to reserve places to stay when planning our vacation. I like the interface a little more than Air B and B Cons Sometimes the prices are not as good as Air B and B although I know that may not be the apps fault but the clientee doing the listings. Switched from [Airtable](https://www.capterra.com/p/146652/Airtable/) I heard from friends to check out VRBO as I used Air B and B quite often Review Source KR Kim R. President Medical Practice Used the software for: 2+ years ### "The BEST way to find spacious lodging!" August 6, 2025 5.0 Our experience with Vrbo has been fantastic. It is so much better than staying in a hotel. We save lots of money by having a full kitchen and preparing some of our own meals. We've never had any problem with access or cleanliness. The owners have always been very responsive if we have any questions. Pros We use Vrbo for our vacations all the time. I most like being able to see multiple units on one page, including their distance from key landmarks, like restaurants and shopping. The photos of the interiors of each unit, as well as views from the balcony make it easy to select from among offerings. Cons Some information about a unit is often missing in the owner's description, so you have to read all the reviews to find out something very important, such as there's a strange smell, or the elevator doesn't work, or there's noisy construction going on next door, etc... So, I read all reviews. Review Source MJ Mike J. Sales and Marketing Chemicals Used the software for: 1-2 years ### "My $1322 rental balooned to $1926 at checkout " November 16, 2025 1.0 When I saw pricing labeled “Total, all fees included,” I reasonably assumed the amount shown was final. Instead, my $1,322 rental ballooned to $1,926.60—a 40% increase—after hidden charges like a cleaning fee, damage waiver, service fee, and taxes were added. The claim of “all fees included” was directly contradicted by these add-ons. Taxes were especially misleading. VRBO claimed they couldn’t calculate them until checkout, which is simply false. My Marriott Bonvoy app has consistently included accurate tax estimates for over 300 bookings. These properties don’t move, and taxes are a predictable percentage. I was deeply put off by the experience and have committed never to use VRBO again. I now consider it a personal mission to warn others and advocate for transparent pricing. There was also an offer of a $200 discount if I opened a charge card account, this disappered in the billing statement, but a very similar amount was charged as a service fee. What service? It was an electronic transaction, and I did the entry. Service fee is BS, it is just a fee added on to a price that supposedly was all fees included. Pros Wide Selection of propereties and since I had used VRBO successfully and repeatedly in the past I did not shop and compare. Cons Misleading pricing, the ad stated clearly two specific statements that would lead me to believe the cost was much lower. These are Total Price (indicating total), all fees added (yet I had $368.00 in charges labeled as fees). There were popup banners boasting total all fee included pricing. Review Source KS Kim S. Self Consumer Goods Used the software for: 2+ years ### "Renters Beware " November 22, 2025 1.0 Rented a lovely flat in Paris for 2 nights. On our first night, contaminated, foul smelling water came up from shower drain flooding the bathroom, toilet area and spilled into the kitchen. Naturally, We laid towels down to soak up the water. We ended up on the phone / email for ~ 3 hours off and on (til 2 am) with VRBO. VRBO said we need to contact home owner / property manager with no response - property was managed by a 3rd party. We sent pictures to VRBO. Property was unsafe and uninhabitable due to contaminated standing water. We had to move out and find other accommodations for our second night. Our incident was escalated internally to VRBO. I asked for reimbursement for second night because we had to leave the property. Not only did VRBO say no, but basically told me that they did not have sufficient proof of the incident - basically they accused me of lying about what happened. They implied that I could have soaked towels and threw them on the floor. This property also listed an air conditioner and washer - neither were present. I recommended to VRBO that they pull the listing until the issue is mitigated. I also purchased insurance through the VRBO app - useless! It does not cover the erroneous listing or the lack of maintenance of the listing. Bottom line - renters beware. VRBO is not there to support or help the renter - they don't care. I was told they could not provide a refund because of lack of proof and that they could be sued by the owner of the property. Pros There was a wide variety of properties that were easily identified by location. Filters made it easy to target applicable properties Cons VRBO and property management Customer Support was lacking after booking and during our stay. After booking - I received no communication from property management despite multiple inquiries using the VRBO app Review Source ITORO E. Senior Account Manager Hospitality Used the software for: 6-12 months ### "Vrbo is a great hospital destination " December 10, 2025 5.0 With Vrbo, I was able to get reservations confirmed within 24 hours and got almost instant customer support for post reservation request. Pros with Vrbo travel hotel reservations gets easier with great customer support and flexible policies and payments processes. Cons Sometimes looks like a clone of other expedia related products. And lacks some forms of originality aside from its unique colour themes Review Source Carol M. Consumer Consumer Services Used the software for: Less than 6 months ### "Filtered and reliable browsing" July 15, 2025 4.0 Pros I've been trying to plan my postgrad trip. I do not like or require the hotel experience for travel, but have definitely been burned before by Airbnb with hidden fees and inaccurate listings online vs. IRL. Browsing on Vrbo has proved far easier with the amt. of filter options for any sort of desired features or amenities, and listings seem more reliable and well-reviewed. Cons I have not come across any direct problems with the software yet, but to my understanding not all listings can be booked instantly. I'm not sure if this is standard across rental websites. Review Source RH Renee H. CEO Marketing and Advertising Used the software for: 2+ years ### "KNOW BEFORE YOU GO WITH VRBO!!" September 25, 2024 5.0 I will NOT plan a vacation, family reunion or gathering, without checking out my options on VRBO. Specifically, I feel like you get more distinguished or upscale properties and reviews from VRBO than other sources. Pros As an avid traveler, VRBO is my "go to" for finding quality vacation rental properties that live up to the online presentations and reviews. You get the real deal...KNOW before you GO with VRBO!! Cons Hmmm...I really like everything about this platform from volume of offerings to ability to select preferences, contact the owner, etc. The only thing i dislike is NOT seeing the total price without selecting this option. I would think in most cases, customers would want this information so I think it should be provided automatically. Review Source VB Vanessa B. Graduate Assistant Education Management Used the software for: 6-12 months ### " A Reliable Booking Platform for Travelers and Hosts" May 20, 2025 5.0 It delivers a seamless experience for both travelers and property owners. It’s an innovative platform in the vacation rental market. It is reliable, well-supported, and improving steadily. Pros A user-friendly software platform for both travelers and property owners. Navigation is straightforward, with clear search filters, responsive design, and high-quality visuals. The map-based search is especially useful for planning trips around specific geographic areas. Cons There are occasional lag or clutter when browsing through a high volume of listings, particularly on mobile devices. The checkout process could updated. Review Source CB Chad B. Owner Environmental Services Used the software for: 1-2 years ### "Would not use anything else to book vacations " April 13, 2025 5.0 Great experience overall, owners have been great to work with, very responsive and accommodating. Pros It's unbelievable how easy Vrbo is to use. We just booked our 15th house using Vrbo and have had nothing but success with our vacation rentals. Cons The only thing I would change. I would require owners to update their pictures every other year. There is one house that i can think of in particular that the pictures were a little misleading. Review Source JT Jamie T. Practice Manager Veterinary Used the software for: 2+ years ### "VRBO for vacation" March 12, 2025 4.0 It has been a good experience and I have always been able to find what I am looking for, and sometimes something I didn't know I was wanting to find! Pros It is easy to set the search parameters to find exactly what you are looking for Cons I don't have any negatives to share about it Review Source SM Stacey M. Senior Program Manager Child Day Care Services Used the software for: 1-2 years ### "Simple Vacation Rental" April 23, 2025 4.0 I've had great experiences with Vrbo, searching for vacation rentals, sharing them with friends/family, and booking. Pros Easy to use platform for searching for different vacation rentals, search terms allow for different filters. Cons I do find VRBO properties to be a bit more expensive than other platforms, and I find the search platform to be a little more nuanced. Review Source MH Mitch H. Worship and Families Pastor Religious Institutions Used the software for: I used a free trial ### "Great option to get away with!" July 18, 2025 4.0 Pros It was easy to use. The app downloaded extremely fast and was intuitive to use. There were at on of options to choose from and easy to select where we wanted to go! Cons Sometimes the pricing was over our range and certain areas that we wanted to visit didn't have very many options. Review Source JM Janine M. Stylist Consumer Services Used the software for: 1-2 years ### "Easy to find great vacation homes" February 16, 2025 5.0 Very good. Lots of choices of places to go Pros Easy to use. I installed the spot and love it Cons Sometimes It’s hard to figure out exactly where it is Review Source DH Des H. Operations Education Management Used the software for: 6-12 months ### "Good Alternative to AirB&B" May 13, 2025 5.0 Pros Very easy to use, setup, and list your home for rental. It is also very easy to manage the rentals and communicate with the renters. Cons Fees! But what can you do, they need to take their share but it seems to be increasing as the years go on. Review Source MP Marissa P. Quality Engineer II Medical Devices Used the software for: 1-2 years ### "Great Resource for Rentals" December 17, 2024 4.0 Overall and easy and convenient resource to use to find vacation rentals. Pros Makes it easy and convenient to find rentals at an affordable price in the area you want. Cons Sometimes the options are limited on the choices you have. Service fees can also be quite expensive. Review Source RB Rhonda B. Self planning Events Services Used the software for: 2+ years ### "Good system but read the reviews. " September 25, 2024 4.0 Usually ok but they seem to prioritize the property owners as their primary clients, not the traveler Pros Having more space when traveling, different than a hotel Cons Usually more expensive than hotels: I've been burned on cleanliness in a big way and then vrbo took my review down. Other tourists will now get sucked into the filth we endured because there is no review warning them. Review Source JT Jess T. SSM Real Estate Used the software for: 2+ years ### "VRBO makes vacation easy" September 25, 2024 5.0 Pros This is an easy app to use to book vacation rentals. We use this all the time for our family vacations Cons I wish there was an easier way to see if a host has multiple properties. Review Source CS Connor S. Chef De Cuisine Restaurants Used the software for: Less than 6 months ### "Really enjoy using VRBO" December 15, 2024 5.0 Overall superb, really like the software, easy to use. Pros I like how simple and straightforward it is to add listings Cons I like that you can only list full properties and at the same time sometimes I wish I could list partial properties Review Source MS Melissa S. Paralegal Legal Services Used the software for: Less than 6 months ### "Love the reviews on VRBO" September 26, 2024 5.0 Overall I was able to reserve the place we stayed at easily on the app. I appreciate the reviews from other renters, those helped me narrow down my search. Pros I got a great deal on a house in Orlando. VRBO was easy to use and I appreciate the reviews. Very helpful. Cons The hidden fees. There was a hidden fee however it was still a better deal then a hotel. Review Source CB Callie B. General Manager/Property Manager Hospitality Used the software for: 2+ years ### "Great Platform!" June 13, 2023 4.0 I enjoy this platform, it's one of my favorites and I use MANY. I do not sync any of my calendars with any other platforms. If I were to try out syncing my calendars, I'd start with Vrbo. I trust their team and believe they would give the host support when needed. Pros I like the ease and the ability to screen. I really like the report spam option when people are clearly trying to scam. I also like Vrbo's Host Support compared to other platforms I use. Cons I have multiple listings and multiple condos under one listing, I would love to see some management tools to help manage reservations, requests and inquiries. I'm not a fan of the 24 hour time limit on the clock once a request is sent. I feel as long as the host is communicating with the guest, more time should be given. I understand guests should have a timely response if you can host them but sometimes more time is needed. Many times I've had to decline a request and shortly after the dates become available. Having multiple listings and multiple properties under each listing availability changes quite often. Review Source CC Carly C. Director of Operations Hospitality Used the software for: 2+ years ### "Great opportunity to market rental properties but expensive for Owners and Renters to use!" December 2, 2021 5.0 Our experience overall is good. We have been a premier partner with Vrbo for about 8 years now so they have helped to grow our small vacation rental business from 3 properties to 100+ properties thanks to Vrbo's online exposure. Pros Vrbo is a great way for us to market our 100+ rental properties as it is among the larges online resource to do so. Paired with our VRM software we are able to seamlessly display all our properties listings on Vrbo and renters can booked directly on their site in real time and new bookings are then displayed in our software calendar. Easy peasy. Cons Use of Vrbo is expensive for Property Owners & renters as well. As Owners we pay $499 annual subscription fee and then every renter who books pays a service fee to Vrbo which ends up being a hefty percentage of their booking total. Vrbo used to cap this amount to the renter but they have since done away with that and we've now seen some service fees as much as almost $1000 to the renter for ONE STAY! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.