# Vrbo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Vrbo Software - reviews, pricing plans, popular comparisons to other Vacation Rental products and more. Source: https://www.capterra.com/p/233391/Vrbo --- # Vrbo Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Vrbo ## What is Vrbo? Cloud-based solution that enables businesses to list and manage rental properties, bookings, listings, customers, and more. ## What is Vrbo used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/) Overall rating Based on 108 user reviews Reviews sentiment Positive 79% Neutral 4% Negative 18% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vrbo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.expediagroup.com/home/default.aspx&name=Vrbo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vrbo 4.0 (108) VS. [4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (108) Ease Of Use 4.6 (1,524) Value For Money 3.7 (93) Value For Money 4.6 (1,456) Customer Service 3.6 (91) Customer Service 4.7 (1,497) ## Vrbo alternatives [4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $16.00 Per User, Per Month [4.7 (547)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/) Starting price $16.00 Per User, Per Month Highest Rated [4.9 (259)](https://www.capterra.com/p/100831/OwnerRez/reviews/) Starting price $40.00 Per User, Per Month [4.4 (462)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/233391/Vrbo/alternatives/) ## Who uses Vrbo? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Booking 4.2 (90) 82.22% of 90 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform For Vacation Rentals 4.1 (72) 83.33% of 72 reviewers that rated this feature as important or highly important Designed for vacation rentals Guest Communications 4.0 (69) 81.16% of 69 reviewers that rated this feature as important or highly important Communicate with guests directly within the system Activity Dashboard 3.8 (60) 68.33% of 60 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Channel Management 3.5 (43) 55.81% of 43 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance Property Management 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Add, view, and edit details of all properties managed by an agency that are available for sale or rent Vrbo 6 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Manage various distribution channels, build relations with channel partners, and track their performance Designed for vacation rentals Communicate with guests directly within the system Book meetings and appointments through a website or digital platform Add, view, and edit details of all properties managed by an agency that are available for sale or rent Get Advice We can help you find the software with the features you need. Features 4.1 (108) 4.1 Based on 108 reviews ## Pricing Value for money 3.7 (93) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.7 (93) 3.7 Based on 93 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (91) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (91) 3.6 Based on 91 reviews ## User reviews Overall rating 4.0 Based on 108 reviews Filter by rating 5(58) 4(27) 3(4) 2(0) 1(19) Mentioned topic Sorted by most recent JR Jim R. Owner Hospitality ### "Reality check with hopeful expectations!" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 10, 2026 Regarding my reservation at Property 3702532 (Unit ID 4276677), booked Jan 7–Mar 4, 2026 for 2 adults: Upon arrival, the unit did not match the Vrbo listing and was not in acceptable condition. There was an odor of mold/grease, the floor was slippery, furniture was stained and ripped, kitchen cabinets had grease/lint buildup, and the A/C unit was unsecured with exposed wiring. A TV was mounted over the window in an improvised way. Photos are attached showing the condition and misrepresentation. Additionally, we did not receive the address or access code until 4:15 PM, after check-in time, and only after contacting the host. Due to these issues, I am requesting a resolution/refund. Please confirm receipt and advise on next steps. Photos attached. Pros They first took our call but as yet there has been no response since our last conversation with them. Cons No follow up from host or VRBO. We have reached out to both parties on numerous occasions but neither taking responsibility. Switched from [Booking.com for Business](https://www.capterra.com/p/10032906/Booking-com-for-Business/) Better safe guards for costumers and staff to help negotiate with host. As yet the host has not communicated with us!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ITORO E. Senior Account Manager Hospitality ### "Vrbo is a great hospital destination " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 10, 2025 With Vrbo, I was able to get reservations confirmed within 24 hours and got almost instant customer support for post reservation request. Pros with Vrbo travel hotel reservations gets easier with great customer support and flexible policies and payments processes. Cons Sometimes looks like a clone of other expedia related products. And lacks some forms of originality aside from its unique colour themes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kim S. Self Consumer Goods ### "Renters Beware " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 November 22, 2025 Rented a lovely flat in Paris for 2 nights. On our first night, contaminated, foul smelling water came up from shower drain flooding the bathroom, toilet area and spilled into the kitchen. Naturally, We laid towels down to soak up the water. We ended up on the phone / email for ~ 3 hours off and on (til 2 am) with VRBO. VRBO said we need to contact home owner / property manager with no response - property was managed by a 3rd party. We sent pictures to VRBO. Property was unsafe and uninhabitable due to contaminated standing water. We had to move out and find other accommodations for our second night. Our incident was escalated internally to VRBO. I asked for reimbursement for second night because we had to leave the property. Not only did VRBO say no, but basically told me that they did not have sufficient proof of the incident - basically they accused me of lying about what happened. They implied that I could have soaked towels and threw them on the floor. This property also listed an air conditioner and washer - neither were present. I recommended to VRBO that they pull the listing until the issue is mitigated. I also purchased insurance through the VRBO app - useless! It does not cover the erroneous listing or the lack of maintenance of the listing. Bottom line - renters beware. VRBO is not there to support or help the renter - they don't care. I was told they could not provide a refund because of lack of proof and that they could be sued by the owner of the property. Pros There was a wide variety of properties that were easily identified by location. Filters made it easy to target applicable properties Cons VRBO and property management Customer Support was lacking after booking and during our stay. After booking - I received no communication from property management despite multiple inquiries using the VRBO app Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MJ Mike J. Sales and Marketing Chemicals ### "My $1322 rental balooned to $1926 at checkout " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 16, 2025 When I saw pricing labeled “Total, all fees included,” I reasonably assumed the amount shown was final. Instead, my $1,322 rental ballooned to $1,926.60—a 40% increase—after hidden charges like a cleaning fee, damage waiver, service fee, and taxes were added. The claim of “all fees included” was directly contradicted by these add-ons. Taxes were especially misleading. VRBO claimed they couldn’t calculate them until checkout, which is simply false. My Marriott Bonvoy app has consistently included accurate tax estimates for over 300 bookings. These properties don’t move, and taxes are a predictable percentage. I was deeply put off by the experience and have committed never to use VRBO again. I now consider it a personal mission to warn others and advocate for transparent pricing. There was also an offer of a $200 discount if I opened a charge card account, this disappered in the billing statement, but a very similar amount was charged as a service fee. What service? It was an electronic transaction, and I did the entry. Service fee is BS, it is just a fee added on to a price that supposedly was all fees included. Pros Wide Selection of propereties and since I had used VRBO successfully and repeatedly in the past I did not shop and compare. Cons Misleading pricing, the ad stated clearly two specific statements that would lead me to believe the cost was much lower. These are Total Price (indicating total), all fees added (yet I had $368.00 in charges labeled as fees). There were popup banners boasting total all fee included pricing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MJ Mathew J. CEO President Health, Wellness and Fitness ### "Booked but NOT Booked Nightmare" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 27, 2025 So I booked a home for our extended family of 8 for a wedding. My sister-in-law from out of state came with her family for this joyous occasion. A week before our rental I continued to receive emails about my rental, including the door code and instructions. Yet when we arrived, the door code was not working. We texted the host via the app but no response. I finally called and someone answered. I explained that the door code was not working. After a pause, he stated that he sold that property 6 MONTHS ago. I then was left to contact Vrbo support. After a half hour support via chat stated that the home was not available for rental since the owner sold the property. Mind you, I booked this property 2 months prior. I was then told by Vrbo that I would receive a refund and that I would be called to help make alternative arrangements. I never received a call, even after the whole weekend trip was finished I never received a call to help with accommodations. I ended up finding 2 rooms last minute for 5 of our party while my wife and daughter stayed at a friends home. The additional cost of the hotel rooms ended up being over $1100. Long story short, after contacting Vrbo support and literally going back and forth for a few weeks, they offered to reimburse me $500 and $250 in One Key cash. I asked for $500 in One Key Cash but they refused. What good is Vrbo if you can't trust the process. Our wedding family gathering turned into us being separated and put a damper on our weekend. We will never again being booking on Vrbo and I suggest everyone the same or you may experience what we did. Thank God we were not out of the country or that would have been a total nightmare. Pros Easy to use via the App. I was able to communicate with customer service via the app. You can also communicate to the host via the app Cons Horrible Customer Service. I was promised a call to help me make alternative arrangments after the Vrbo we reserved was 'not available' because the home was sold. We were told via the app from customer service that someone would call us to help make alternative arrangements but it never happened. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YS Yvonne S. Physician Hospital & Health Care ### "\[sensitive content hidden\] is a host to avoid" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 23, 2025 Pros This is a service to contact hosts who vary in quality- it does not provide support. It could be useful if you find a good host. Cons Please avoid hosts \[sensitive content hidden\]. They promise they will get back to you and do not respond. They told me to cancel after I asked them why they had not responded knowing that I would not get a refund. Then they stopped answering again. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BR Brittany R. Office Manager Veterinary ### "Vrbo Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 19, 2025 Pros Vrbo makes it quick and easy to book a rental. They let you narrow down search parameters to find the perfect rental! Cons The process for paying for your rental could use some work The last two properties I have rented will not let me pay the full balance at one time, or early. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR Kim R. President Medical Practice ### "The BEST way to find spacious lodging!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2025 Our experience with Vrbo has been fantastic. It is so much better than staying in a hotel. We save lots of money by having a full kitchen and preparing some of our own meals. We've never had any problem with access or cleanliness. The owners have always been very responsive if we have any questions. Pros We use Vrbo for our vacations all the time. I most like being able to see multiple units on one page, including their distance from key landmarks, like restaurants and shopping. The photos of the interiors of each unit, as well as views from the balcony make it easy to select from among offerings. Cons Some information about a unit is often missing in the owner's description, so you have to read all the reviews to find out something very important, such as there's a strange smell, or the elevator doesn't work, or there's noisy construction going on next door, etc... So, I read all reviews. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KA Kylee A. Communications Director Religious Institutions ### "Travel with the accommodations that are important to YOU!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2025 A great way to travel and quickly see lots of available properties when planning a trip! I think there could be a better way to search for specific accommodations that arn’t in the precurated list. Pros Easy to search properties at any location for any time. I also like that it displays the price with ‘all fees included’ so you’re not bombarded with a higher price than you’re expecting at checkout. It’s also helpful to see reviews from other people who stayed at the property. Cons I know it’s probably a safety measure, however it can be hard to know exactly the location you’re booking without having the address or street number. Property’s can also be misleading and appear better in the listing than in real life. I would also like to be able to search for properties based on key words that are not included in the ‘filters’. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Mitch H. Worship and Families Pastor Religious Institutions ### "Great option to get away with!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 July 18, 2025 Pros It was easy to use. The app downloaded extremely fast and was intuitive to use. There were at on of options to choose from and easy to select where we wanted to go! Cons Sometimes the pricing was over our range and certain areas that we wanted to visit didn't have very many options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/233391/Vrbo/reviews/) Popular comparisons [Hostaway vs Vrbo](https://www.capterra.com/compare/152433-233391/Hostaway-vs-Vrbo)[Lodgify vs Vrbo](https://www.capterra.com/compare/131924-233391/Lodgify-vs-Vrbo)[Guesty Lite vs Vrbo](https://www.capterra.com/compare/169863-233391/Your-Porter-App-vs-Vrbo)[Breezeway vs Vrbo](https://www.capterra.com/compare/186514-233391/Breezeway-vs-Vrbo)[OwnerRez vs Vrbo](https://www.capterra.com/compare/100831-233391/OwnerRez-vs-Vrbo)[Hostfully vs Vrbo](https://www.capterra.com/compare/187827-233391/Property-Management-Platform-vs-Vrbo)[Guesty vs Vrbo](https://www.capterra.com/compare/159377-233391/Guesty-vs-Vrbo)[Escapia vs Vrbo](https://www.capterra.com/compare/134081-233391/Escapia-vs-Vrbo) [Amenitiz vs Vrbo](https://www.capterra.com/compare/183836-233391/Amenitiz-vs-Vrbo)[Turno vs Vrbo](https://www.capterra.com/compare/166734-233391/Turno-vs-Vrbo)[Hostfully Guidebooks vs Vrbo](https://www.capterra.com/compare/223111-233391/Hostfully-Guidebooks-vs-Vrbo)[RentalReady vs Vrbo](https://www.capterra.com/compare/216583-233391/RentalReady-vs-Vrbo)[Avantio vs Vrbo](https://www.capterra.com/compare/134278-233391/Avantio-vs-Vrbo)[iGMS vs Vrbo](https://www.capterra.com/compare/157033-233391/iGMS-vs-Vrbo)[PriceLabs vs Vrbo](https://www.capterra.com/compare/158348-233391/PriceLabs-vs-Vrbo)[GuestWisely vs Vrbo](https://www.capterra.com/compare/117297-233391/365villas-vs-Vrbo)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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