# Rocketlane Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rocketlane the right Resource Management solution for you? Explore 127 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/232772/Rocketlane/reviews --- Rocketlane 4.7 (127) [View alternatives](https://www.capterra.com/p/232772/Rocketlane/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Reviews of Rocketlane Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews HB Harsh B Associate Software EngineerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It was very helpfull in terms of onboarding projects and timeline updates, and also clients onboarding on the rocketlane made the weekly updates sending task so easy and the project timelines can be updated, as well as all the update messages to be sent to all the project stakeholders“ August 4, 2024 Elizabeth G Manager, Professional ServicesComputer Software, 501 - 1,000 employeesUsed the software for: More than 2 years. “Some default functionality cannot be customized, which makes it challenging to report in meaningful ways and introduces the need to export data to run our reports.“ August 14, 2025 AC Anna C Client Success CoachMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “I like the level of detail and varying tools you can use, such as setting deadlines and assigning roles/statuses to tasks.“ October 15, 2024 JS Jodie S Sr Product SpecialistComputer Software, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Therefore, communications on sensitive topics (such as payroll) need to be handled outside of Rocketlane. When adding files to the same project, Rocketlane does not version them. When trying to use their filter to determine the correct file by date, the chronological filter does not work properly.“ July 9, 2024 AM Aya M Director, CRM Implementation and SupportInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It has been great to minimize the "millions of conversations" with clients across many emails threads and different communication services and to manage comms with remove teams accross many time zones. “ September 9, 2024 JS Jodie S Sr Product SpecialistComputer Software, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I'll list out the various items I've encountered since we began using the tool. If a client shares their login URL with someone else and they both click it, they are both registered to that email and it's not an easy process to undo this.“ July 9, 2024 BL Bryce L Professional Services ManagerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “The customer portal is a really fantastic feature that offers real time project visibility to customers.“ June 5, 2025 JS Jodie S Sr Product SpecialistComputer Software, 501 - 1,000 employeesUsed the software for: Less than 6 months. “It's overwhelming to have to sift through everything received. Since you have to enable all notifications, I've had to set up email rules to try and reduce how much hits my inbox.“ July 9, 2024 ## Showing most helpful reviews Showing 1-25 of 127 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anand S. Senior Implementation Consultant Financial Services Used the software for: 1-2 years ### "Handing the customers' Go Live with ease" August 6, 2024 5.0 Its been a very effective in handling my customers and their implementation experience Pros The most likeable thing about Rocketlane is the ease of use. It is simple to use but very powerful in terms of keeping the user focused on completing the right stages of implementation at the right time. Cons The least likeable thing used to be the slowness of loading the pages. But over the last 6 months it has improved considerably. Review Source AR Ariel R. Operations Engineer Financial Services Used the software for: Less than 6 months ### "A great experience, cool team!" November 4, 2024 4.0 Pros The team was great, they were very helpful. Cons A little bit of steep learning/setup curve. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Jira was too hard to use. So we switched to Rocketlane. Review Source TP Tiffany P. Franchisee Mentor Retail Used the software for: 6-12 months ### "Franchisee Trainer" July 23, 2024 4.0 So far it has been a overall good experience. Pros The ability to communicate with our franchisees and keep accountability with timelines and expectations Cons The amount of time it takes for some of the pages to load Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Need charts and better communication with our staff and franchisees Review Source CP Cara P. Workforce Manager Hospital & Health Care Used the software for: 1-2 years ### "An excellent Implementation System " July 29, 2024 5.0 It has been a great learning experience and I am currently working on learning even more! Pros Rocketlane allows us to personalize our project environments while tracking our employee's involvement on a granular level. I can also see our team's utilization and make better resourcing decisions based on their availability. Cons I wish there were not so many bugs recently, but I will say the customer service is EXCELLENT and any issues I report are always fixed very quickly and with a smile. Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) This was more conducive to a shared project environment. We also like the integrations to Salesforce! Review Source VR Verified Reviewer Manager, Professional Services Computer Software Used the software for: 2+ years ### "Solid Time Tracking Software and PM Tool" August 14, 2025 4.0 Overall, Rocketlane has been the best all-in-one tool I've used for a services organization, despite some limitations. Pros Rocketlane is easy and intuitive to use and offers a seamless connection from time tracking, project management, reporting, etc. Cons Some default functionality cannot be customized, which makes it challenging to report in meaningful ways and introduces the need to export data to run our reports. For example, we cannot change how quarters are defined; calendar quarters are the default, and we operate on a different cadence, but all reports in Rocketlane use that same definition. Review Source BL Bryce L. Professional Services Manager Computer Software Used the software for: 6-12 months ### "Fantastic platform for customer onboarding and implementation." June 5, 2025 5.0 Overall Rocketlane has brought visibility to our projects both internally and with our customers. When we needed to update an automation behavior in Rocketlane, the team was very responsive and able to help. Pros The customer portal is a really fantastic feature that offers real time project visibility to customers. With the task assignment, it also items for which the customer is responsible. Cons We frequently work with other consultants, often across customer companies and projects. There is not a really straightforward way to invite these other consultants to participate in projects. The "partner" section of the software seems intended to handle this, but requires additional licensing expenses for people who often just need to be aware of what's going on in the project. Review Source TMFE Tito Mari Francis E. Implementation Consultant Information Technology and Services Used the software for: 6-12 months ### "Rocketlane helps us streamline our task prioritization" June 9, 2025 5.0 It's working great for me and my team so far, it helps me prioritize my tasks that can lead to success through work completion Pros It allows our team to streamline the monitoring of task progress and completion as well as which needs to be done, so we're prioritizing with the help of the tool Cons I hope it can better integrate with other calendar tools, for holidays and other organization calendar-based events of the organization Review Source KR Kaushik R. Associate Vice President Computer Software Used the software for: 1-2 years ### "Rocket Lane A wonderful tool - Powerful but extremely light at same time." May 23, 2025 5.0 Overall experience has been wonderful with RL. It assists me in doing my project tracking for both efforts and resources in a seamless manner. Pros I liked the ease of use for the time tracking and approval functions. This also integrates seamlessly with Salesforce for syncing up with the project FRAG status. Cons I think the reporting capabilities - number of the out of the box configurable reports can be increased. Review Source SS Satyam S. Senior Business Analyst Information Technology and Services Used the software for: 2+ years ### "Efficient Customer Onboarding and Project Management Made Easy" October 20, 2024 5.0 Pros Rocketlane excels in streamlining customer onboarding and project management. The intuitive UI is a game-changer, allowing teams to track projects, milestones, and tasks efficiently. Its seamless collaboration features, including real-time document sharing and communication tools, ensure that teams are always aligned. I also appreciate the detailed reporting and analytics, which provide valuable insights into project progress and help optimize workflows. The ability to customize templates and workflows saves a lot of time, making Rocketlane adaptable to different types of projects. Cons While Rocketlane offers many great features, the learning curve for new users can be a bit steep, especially for those unfamiliar with project management tools. Some integrations with other platforms could be more robust, and occasional performance lags during heavy usage can slow down workflow. However, these are relatively minor issues compared to the overall benefits. Review Source AM Aya M. Director, CRM Implementation and Support Information Technology and Services Used the software for: 1-2 years ### "easy to use and customizable to meet your needs" September 9, 2024 5.0 Easy to implement, fast to communicate with, and very client friendly. It has been great to minimize the "millions of conversations" with clients across many emails threads and different communication services and to manage comms with remove teams accross many time zones. It is so easy to use and if there are every any struggles, the support team is extremely responsive, so easy to communcaite with and fast to fix. Pros Ability to customize to meet the needs of each individual project Cons Not able to move tasks accross projects; but you are able to assign projects to the same clients so it is easy to work around. The only thing "missing" is the ability to manage "support" via RL; with that, you could use RL to manage the ENTIRE lifecycle with a client. Review Source RS Rahul S. Manager - Operations and Projects Information Technology and Services Used the software for: 1-2 years ### "Fastest growing PSA tool in the entire market, with great features. " February 27, 2024 5.0 Nothing short of "breathtaking". It is one of the fastest growing PSA tools in the market and the speed of execution has been immense. Pros The speed of execution at which the product team is shipping new features, every month has been a key takeaway for me on the Rocketlane tool as well as the team at Rocketlane. The team is truly focused on making the customers succeed and gave individual attention to the asks that we had in terms of features. Cons Nothing specific except the lack of customer success features. Rocketlane should now focus on building its customer success module wherein, it can become a one-stop shop for all customer success and PSA organizations. Alternatives considered [Professional Services Cloud](https://www.capterra.com/p/99830/Professional-Services-Cloud/)[ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[Replicon Time Tracking](https://www.capterra.com/p/5782/Replicon-TimeBill/) Reason for choosing Rocketlane We found Rocketlane capable of having both functionalities of customer success, project management, and PSA within one umbrella. Switched from [ClientSuccess](https://www.capterra.com/p/157971/ClientSuccess/)[monday.com](https://www.capterra.com/p/147657/monday-com/) We wanted to bring down the number of tools in our tool stacks. In addition, while switching to Rocketlane, we saved a small bit on the costs, as well. Review Source VR Verified Reviewer Onboarding Manager Information Technology and Services Used the software for: 6-12 months ### "Onboarding rocketlane was very easy" February 22, 2024 5.0 Pros Ease of use. I found it was very intuitive to manage projects and tasks. It was by far one of the best project management tools that i have used. It was also very easy to setup. It was also very easy to get in touch with their CSM for any queries on the product. Overall i had a great experience with the setup and is saving me a lot of time in keeping track of the project progress. Cons Maybe more slicing and dicing around reports and ability to customize them. Alternatives considered [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/) Reason for choosing Rocketlane There was a self service portal view that customers could use and extensive functionalities in Rocketlane. Review Source AJ Ajeet J. Senior Software Engineer Automotive Used the software for: 2+ years ### "Rocketlane Rocks" July 24, 2024 5.0 Very Good i really like the product very much Pros i most like about Rocketlane, 1. Easy to fill the timesheet. 2. Easy to manage my Project. 3. Easy to collab with my team on a project Cons Nothing as of i feel evertying is awesome but sometime i feel lag during filling timesheet Review Source EK Ekta K. Engagement Manager Accounting Used the software for: 6-12 months ### "Collaboration and Project Management" July 29, 2024 5.0 Pros Project Management perspective - very organized, help quickly onboard projects Cons Too many questions in the admin part which necessarily might not be available for a user who mostly onboards the projects. Hence creates delays Review Source AG Ankur G. Sr. Principal Computer Software Used the software for: 6-12 months ### "Excellent tool to keep track and stay in compliance and commitments" July 19, 2024 5.0 Project tracking is easy Very intivutive interface Pros Excellent tool to keep track and stay in compliance and commitments Cons No mobile interface to ease to manage. I wish they have mobile add or direct link in the email to update or approve. Review Source gP ganesh P. infrastructure engineering Information Technology and Services Used the software for: 1-2 years ### "related to review" July 24, 2024 5.0 nice ui/ux design to interact with it,not boring also Pros good to use ,easy to fill time sheet ,easily fillable Review Source AY Anjali Y. system analyst Information Technology and Services Used the software for: 6-12 months ### "Best ticketing tool" July 15, 2024 5.0 Rocketlane is best ticketing tool, best Project management and time tracking Pros Project management and time tracking Cons we are not able to track user comments over email Review Source IP Ishwar P. Functional Consultent Information Technology and Services Used the software for: 6-12 months ### "Ishwar Prasad Review" August 19, 2024 5.0 Simple usage that we can complete the work very quickly Pros Simple usage that we can complete the work very quickly Cons Notification that no relevant which can be avoided Review Source SC Sara C. Implementation Specialist Computer Software Used the software for: Less than 6 months ### "Great experience in Professional Services" September 9, 2024 5.0 Pros The intuitive Usage and autonomous creation of tasks and timelines. Cons Nothing! Everything works great and bugs are solved fast. Review Source ET Emilie T. Professional Services Management Consulting Used the software for: 6-12 months ### "Super tool" July 29, 2024 5.0 Pros Easy of using - very intuitive and easy to grasp Cons Sharing options for external contacts - would like more control Review Source VR Verified Reviewer Program Manager Information Services Used the software for: 6-12 months ### "End-to-End Project Management Tool" February 28, 2024 4.0 Pretty happy as a PM, Delivery Manager as it makes it easier to track various facets of the project. Pros It provides various aspects of managing a project in under 1 roof Cons it is slow at times, not sure if it is the tenant issue or what, but my colleagues and I have had slowness issue. Review Source Syed U. Customer Success manager Information Technology and Services Used the software for: 2+ years ### "Tool to manage project and track all the things happening in a project end to end" February 23, 2024 4.0 Pros Task Management Task scheduling Management Templates Cons It's difficult to toggle between 2 different projects, it would have been great if they gave a simple switch option to toggle. The current templates are outdated should have multiple to choose from, whether it's onboarding a client, doing POC, and so on. Review Source Bharath J. Sr. Manager - CS Strategy & Ops Information Technology and Services Used the software for: 6-12 months ### "Rockellane - The go-to tool for best Customer Collaboration & Project Management " October 30, 2023 5.0 Pros I love how intuitive the tool is and the UI is great too! Getting all the projects in one place makes it super helpful for the implementation teams. Cons I think the reporting/dashboards have some scope for improvement (I think I feel the same way about mostly every tool) but is not a show stopper or a blocker in anyway today. Alternatives considered [CogniSaaS](https://www.capterra.com/p/250453/CogniSaaS/)[Planhat](https://www.capterra.com/p/149430/Planhat/) Review Source SL Sanket L. Lead Software engineer Information Technology and Services Used the software for: 1-2 years ### "Rocket lane makes life easier" March 11, 2024 4.0 Pros The ease of use is the best thing of rocket lane. The easy responsiveness from UI. and cool thing is its quick save. Cons If we can provide some good way to edit the description next to hours for all the entries. Review Source DC Danny C. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Rocketlane is a great stakeholder management tool" March 5, 2024 5.0 It has been great having a tool which is simple to use yet very powerful. Pros Being able to provide a place for external stakeholders to collaborate with internal stakeholders and still maintain a wall between them for sensitive items. Cons It took time to get accustomed to the layout. Review Source Similar Products Featured