# EMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EMS the right Meeting Room Booking System solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/232490/EMS-Scheduling-Software/reviews --- EMS 4.4 (65) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of EMS Ease of use 4.0 Customer Service 3.7 ## Pros and Cons in Reviews KF Kathryn F DirectorHigher Education, 10,001+ employeesUsed the software for: More than 2 years. “It supports most needs of our business an how allowed us scale growth in a concise fashion, supporting procedure management and policy communication.“ February 25, 2026 ST Santhosh T CAFM Application AdministatorEducation Management, 501 - 1,000 employeesUsed the software for: I used a free trial. “The user interface can feel somewhat dated and may require training for new users to navigate efficiently.“ February 25, 2026 MV Mark V Director of Operations and Event ServicesHigher Education, 201 - 500 employeesUsed the software for: More than 2 years. “We received administrative support to have all campus spaces, including departmental controlled areas to give a better snapshot of what's happening on campus at any given time. “ December 31, 2025 SS Sonam S EMS System AdministratorHigher Education, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Too many confusing charges for any small requests and for additional features.“ October 21, 2025 BF Bobbie F Program ManagerHigher Education, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The mobile app will be a great aid when doing onsite tours as well as the ability to update reservations offsite.“ October 20, 2025 ST Serena T Scheduling System Support SpecialistHigher Education, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It looks like it is from 1995. When I go to send a confirmation email, EMS outlines and puts into red words it does not know, or it glitches when I write anything in the email.“ September 23, 2024 ST Santhosh T CAFM Application AdministatorEducation Management, 501 - 1,000 employeesUsed the software for: I used a free trial. “It is a powerful and reliable solution for enterprise-level room and resource scheduling.“ February 25, 2026 JB Jessica B Associate Director of ReservationsHigher Education, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The inability to copy diagrams easily“ September 23, 2024 ## Showing most helpful reviews Showing 1-25 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Taylor C. Assistant Director Higher Education Used the software for: 2+ years ### "Exceptional product and very user friendly" October 24, 2018 5.0 Overall EMS Event Management Software is very easy to use and tracks data very well. The reporting options that are available are very helpful to get out to our staff and tracking events and billing is very easy to do. Pros I really enjoyed all the capabilites EMS has with its event booking software. It is very customizable and easy to book and track events. It made event planning very easy when we manage thousands of events per year. Cons There isn't much I do not like about this software. EMS does have a bigger software that allows you to customize for different user groups who oversee different venues within the operation but I do wish they had a smaller version of this. Review Source KF Kathryn F. Director Higher Education Used the software for: 2+ years ### "All encompassing event venue management software" February 25, 2026 4.0 Pros It supports most needs of our business an how allowed us scale growth in a concise fashion, supporting procedure management and policy communication. Cons Report/data exporting to excel is the worst. Financial reports could be improved. Certain parameters/security options could be improved (naming conventions could be more clear). Alternatives considered [Mazevo](https://www.capterra.com/p/209672/Mazevo/)[Momentus Technologies](https://www.capterra.com/p/2403/Momentus-Technologies/) Reason for choosing EMS It was already in use on our campus by another department. Switched from [CSI Spectrum](https://www.capterra.com/p/31529/CSI-Software/) For online booking and better invoice management Review Source EM Edward M. General Manager Events Services Used the software for: 2+ years ### "Event Software at a low price point, but lacking in modernized interface & support" May 8, 2025 2.0 We utilized this platform for nearly 20 years before migrating to a new event management software. Though EMS was priced very low, the capabilities of the software, lack of modern user interface updates, and basic functionality left us with very little room to grow and integrate our various processes under EMS. Pros Very simple interface, with basic naviagations and intuititive process for data entry. Cons The platform lacked in ongoing development and updates, which translated to outdated options and buggy usage by our team. Customer service with this platform was extremely limited, and costly; with very little positive impact when contacting their support team. Review Source MV Mark V. Director of Operations and Event Services Higher Education Used the software for: 2+ years ### "South Dakota State University - Event Services" December 31, 2025 5.0 I've been working on the platform since 2007. Back then, we used the program more like a glorified calendar. Since then, we've put the program to the test. We received administrative support to have all campus spaces, including departmental controlled areas to give a better snapshot of what's happening on campus at any given time. We've developed a number of mandatory UDF's that need to be completed at intake. The UDF's request info on the number of attendees, food service/catering requests, parking needs, indicate if the reservation/bookings are displayed on our university calendar, requests for after-hours building access and so on. I know there are other features we have yet to implement, but thus far, the system has been invaluable in helping efficiently schedule university facilities and resources. Pros South Dakota State University has been utilizing EMS since 2000, first in a limited capacity for our facility to now, where it's evolved into the central clearing house for all things events! Our office is the administrator for the program and we provide training on standards and practices, so we have consistent event data across the university. We have automated reports, area service orders, reminders, approvals and confirmations that go to our clients and service providers. My Event Services area uses EMS for all invoicing, and our campus is slowly working towards migrating all departmental invoicing to a centralized bill driven by EMS. Recreating annual events is a breeze as legacy events are easily duplicated and modified. Overall, it's an excellent product with amazing customer service. Cons I do wish that there was a mobile desktop app. That would be helpful for some of our campus facility managers. BUT we've expanded access to the web app and are convinced that using the app as a self-service portal will allow the facility managers to simply approve/deny any requests that come into their facility. Web request notifications could be addressed once the facility managers get back to their desktops. Review Source WA Wendy A. Event Scheduling Manager Education Management Used the software for: 2+ years ### "Lipscomb University Event Scheduling Manager" September 26, 2025 4.0 My entire job is based out of EMS for scheduling events campus wide, and I have to say I do appreciate and love it very much. I know our university is due for an upgrade and I am anxiously waiting for I.T. to finalize this, so I can see what the phone app is like and explore just all of the possibilities based on updated features. Pros Systematically I like the many options we have for event types, reports, emailing, not being able to double book, but ability to change the status to have multiple types of reservations in place at once. As an event team we appreciate the ability to have furniture, linens, houskeeping notes....notes in general for the events are heavily used and appreciated. A web base log in for campus wide students and faculty/staff to view is great....I could go on and on. Cons I would like to see an UNDO feature added, in case an error or mistake is made and it can take us back as many actions as needed. This may be possible, and I just haven't learned it yet, but it would help to have a save my place feature for if I could be in the middle of setting up a reservation, but I get interrupted with a random walk in request, and need to save it where I was, so I can return to it after I help the walk in. Again, this may be something I am just not aware of, but it would be great if we could pull data, like percentages of types of events reserved or how often a venue is used and divided out by type of event....Or how many events have been scheduled in a certain time frame. Basically if it could graph charts of data. Alternatives considered [Coursedog](https://www.capterra.com/p/199011/Coursedog/) Reason for choosing EMS First, we have put so much time and effort into building out EMS and we are not a big fan of change or having to rebuild, lol. We also were not convinced it would have the same features on the event side of things that we appreciate as it would have been on the academic course side of things. We were considering it because of the challenges we faced when integrating Campus Nexus Review Source VR Verified Reviewer Assistant Building Operations Manager Higher Education Used the software for: 2+ years ### "Ease of use!" October 21, 2025 5.0 Pros Everything is scheduled in one place -- it has become the university's standard for scheduling all events. Cons The desktop version is weird with all the windows. The web app version is weird sometimes when using "too many" search criteria. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) so everyone could be on one system and to break down the calendar "silos" Review Source BG Becky G. Curricular Services Coordinator Higher Education Used the software for: 2+ years ### "Easy to navigate" September 26, 2025 5.0 I have used EMS for over 10 years and its been the best scheduling program I have used so far. I handle the reservations for over 150 spaces. Pros The grid style "Book" makes it easy to see all rooms/buildings at once on any given day. Easy to cancel one booking within a reservation without having to cancel the whole recurrence. Easy to navigate. Cons Takes a while to refresh after "reviewing" or using other buttons. . Also, I have experienced a glitch when users go online to make changes to a recurrence. it doesn't always change back to "Web Request" in my dashboard. I have been working with Accruent for almost a year about this glitch. Review Source ST Santhosh T. CAFM Application Administator Education Management Used the software for: I used a free trial ### "Comprehensive and Reliable Scheduling Solution for Enterprise Needs" February 25, 2026 5.0 Overall, my experience with Accruent EMS has been positive. It is a powerful and reliable solution for enterprise-level room and resource scheduling. With continued UI improvements and streamlined configuration processes, it could become even more user-friendly and efficient. Pros I like EMS for its Robust scheduling and space management capabilities. The platform makes it easy to manage room bookings, resources, and services in a centralized system. The reporting features are also very helpful for tracking utilization and optimizing workspace efficiency. Additionally, the system is highly configurable, which allows organizations to tailor workflows based on their operational needs. Cons The user interface can feel somewhat dated and may require training for new users to navigate efficiently. Certain advanced configurations and integrations can also be complex to set up without technical support. In some cases, performance may slow down when handling large datasets or during peak usage times. Review Source VT Victoria T. Event Coordinator Events Services Used the software for: 2+ years ### "I give you 4 Stars " February 25, 2026 4.0 It has been a great experience. Besides the helpdesk not being as helpful. We have still managed to operate without Ems online. Pros I like that the EMS function is logical. Once you learn to operate the system, you don’t have to worry about relearning it. Cons The help desk service when you need help is not as helpful. We put in help desk tickets to get EMS online and it wasn't helpful. Review Source MD Matt D. Conference and Event Coordinator Education Management Used the software for: 2+ years ### "EMS 2026 Review " February 25, 2026 4.0 Pros It's easy to use and quite user friendly. Has a robust amount of features to handle just about all of our needs. Cons Would be nice if it could incorporate a. diagraming platform. A lot of our clients various setups require a diagram. Review Source KW Kari W. EMS Project Manager Higher Education Used the software for: 2+ years ### "love it, but customer service solutions could improve" September 23, 2024 4.0 I have been using EMS for over 10 years both in a configuration role and day to day use for event reservations, invoicing, etc. I love it, and teach others on my campus to love it also. There are a few significant changes I would love to see, but overall I love the program and how much it helps with event planning and space reservations Pros functionality and ability to configure for many different use cases Cons customer service support when there are issues. jump through a lot of hoops submitting tickets and have to ask 7 times or more for a video call. this makes every ticket take months to resolve. Review Source KG Kristy G. Conference and Events Assistance Higher Education Used the software for: 2+ years ### "LeTourneau University and EMS" September 24, 2024 5.0 I have loved diving into the reporting and figuring out how to make it work the best for our campus. Pros I love how easy it is to use and how we have integrated it throughout our campus. Cons Sometimes there are things that we need that it can not do, and we provide feedback, but do not feel like we are heard, except at the Insights conference. I feel like there our ideas are really heard. Review Source JM Jason M. System Administrator Higher Education Used the software for: 2+ years ### "System Administrator" September 23, 2024 5.0 Great product that meets our needs. Easy to use and move around for our students. Pros Functionality and ease of use. We love the interactive nature. Cons Sometimes customer service has suffered but it is getting better every day. Review Source EH Erin H. Medical Assistant Hospital & Health Care Used the software for: 6-12 months ### "Easy Scheduling" December 14, 2024 5.0 Pros Easy way to schedule appointments and verify insurance eligibility. Cons There are sometimes glitches in the system but they are usually fixed same day. Review Source SG Shantel G. office coordinator Higher Education Used the software for: 6-12 months ### "Office coordinator" September 24, 2024 5.0 Pros It makes creating reservations, billing and creating invoices easier. I like that I can send the confirmation from the tool as well. Cons I currently do not have any cons as I am still learning the product Review Source AT Amanda T. EMS Software Coordinator and Campus Trainer Education Management Used the software for: 2+ years ### "EMS Software" May 6, 2021 5.0 Overall it's very powerful and wonderful to use. Implementation wise it's piece-mill. I would highly recommend before any University purchases it, they get buy in from campus leadership about unifying scheduling policies on campus before moving forward. Don't be cheap, get everything you need up front. Implementing it piece by piece is terrible especially if you have to engage multiple areas on campus to implement anything like we do. It's like herding wild buffalo... and that is because we didn't know better up front and we're staggering along with a ton of legacy issues because of it. Pros I love using and training ffolks in the software. It's robust and generally anyone who feels comfortable using a PC will enjoy it. We host the database, and the test and dev environment on our own servers in our computing center on campus rather than the cloud offerings by Accruent but a smaller university can really benefit from that service. It is an amazing and very flexible software, easy to train users on it and set up spaces and special use facilities fantastically . Cons Does not work for Apple OS, Web Client is not updated to keep up with newer versions of EMS Client so can cause template bugs and issues in teh client if items are created in the Everyday users admin tools. The mobile application is not really viable or working properly on the platform services, and the UIX is terrible according to any of my users who are trying it out. . They both seem to be the ugly step child of the client software. Support is more generic ticketing and less helpful and frustrating to engage with. It used to be one day turn around on solutions to an issue, it takes forever now. usually gets lost in ticket system hell, and they nickle and dime licenses under "professional services" outside of the paid for service agreement under accruents ownership these days. They close tickets before solving the problem to keep their "ticket" stats looking good I guess for potential buyers of the product it seems. Obviously it frustrates me as I've used the product since 2008 and loved it until the purchase of it by accruent. Reason for choosing EMS 25 live is fine but the developers named the fields and making reports and queries off their tables in it is a nightmare because the terms a developer came up with are absolutly gibberish to a scheduling admin in any facilities. It's a steeper learning curve to use Resource 25 now 25 live. I will say their web page although made for teh very very blind in scale is quite smoothe. I use both because we have not integrated academic and non-academic scheduling into EMS fully at this time. Review Source RC Rachel C. Manager for Conference and Event Services Events Services Used the software for: 1-2 years ### "Lots to Offer, Lots to Learn" March 30, 2020 4.0 EMS is very complicated up front because of everything that it offers. There are so many different uses and parts of the software, so it does have a steep learning curve. However, once you learn the system and its shortcuts, it is very useful and offers a lot for your organization. Pros I appreciate all of the different functions that this software offers. I use the reporting, calendar, and billing systems almost daily, and could not do my job without them. I am lucky that my designated customer service rep is knowledgeable in EMS, and can quickly guide me through any questions that come up. Cons Before switching to EMS Campus, the biggest issue we had was that only two users at a time could be on the software. Our team was too big for this, but once switching to Campus, it has been resolved. With EMS Campus, my biggest pet peeve is that everyone on our umbrella account has their own information in each drop down menu throughout the system, so it is difficult to keep the system clean and overly personalized for our office. Review Source GC Gary C. Engineer Utilities Used the software for: 6-12 months ### "Easiest tool for setting meetings" November 5, 2021 5.0 Overall, EMS is an important tool in our day-to-day meetings. Overall, it is an easy software to use for setting up meetings. It's very responsive and has never crashed on me or disconnected my calls. I would high recommend for any businesses that operate virtually to use EMS as a video conference program. Pros The most I liked about using EMS is how easy it is to set up conference rooms for meetings. Compared to zoom, EMS has an easier interface and can allow my teammates to simply join rooms for meetings and set up scheduled times. In addition, the video conference calls are high in quality. Cons The least I liked about this software would probably be the interface. While it's easy to use, the UI may need an update in appearance as it appears to be outdated. Review Source TB Tammie B. Service Center Rep/Office Assistant Education Management Used the software for: 2+ years ### "EMS Review " November 22, 2019 3.0 It can be a challenge to use it if you only use it about once a week to pull reports for each area who needs it. Pros I am able to see what events are occurring in which buildings we have on campus. One of the administrators has set up queries for me to look for specifics in our buildings. That saves me A LOT of time. Cons One of the recent complaints I have received from one of our craftsmen is that those who are doing the scheduling can override the system or skip some of the blocks that are purposely built in that causes them challenges. Review Source LB Loreli B. Admissions Coordinator Higher Education Used the software for: 1-2 years ### "Good system but not so user-friendly" May 3, 2018 4.0 We are able to use this to organize our rooms and events and communicate with each other. Pros I like that our office can use this software to log and communicate events with each other and keep track of everything. Cons The software is not too easy to use. There are quite a few functions that took us a while to figure out how to use. Review Source Matthew F. Owner Professional Training & Coaching Used the software for: I used a free trial ### "Feature rich but a pain to learn" December 1, 2019 4.0 Pros It does it's job and because of all the features it allows use from rooms to property and more. Cons Super difficult to learn so it can really kill a new hire... We are looking at other options but when you have a lot of data in the system it makes it really hard to finally make a move. Review Source DS David S. Asst Director Facilities Used the software for: ### "Best Student Center Application period" March 11, 2015 5.0 We love it and have been using it since the year 2000. Review Source Response from Accruent March 11, 2015 David, Thank you for your kind words and positive review. We're thrilled to have you as one of our long term customers and look forward to continuing that relationship! Thanks Chris Binding Marketing Manager TD Therese D. Director of Campus and Community Events Higher Education Used the software for: 2+ years ### "LOVE EMS for College Campus - assist with strategic initiative " October 2, 2025 5.0 I use both desktop and Web. The desktop is very wonky with the extra steps. We have many UDF that benefit us. Pros The Accruent academy and support from staff. We have created our own training videos using some of the academy's ideas to help our staff excel in capturing the proper information. Cons Need to capture more logistical information (volunteers, staff assignments, etc) and general budget. Review Source SS Sonam S. EMS System Administrator Higher Education Used the software for: 2+ years ### "Love the product, hate the support." October 21, 2025 4.0 I think overtime it has become a little more frustrating to use and address issues/questions. I still love the functionality and am really looking forward to the improvements coming down the pipeline! Pros Great tool for event management on university campuses. Like that it can allow for multiple users on front and backend. Cons Customer support is very frustrating. Too many confusing charges for any small requests and for additional features. Dislike the limited ability to manage security parameters. Review Source BS Bobbi S. Executive Assistant to the President Higher Education Used the software for: 2+ years ### "Keeping my campus running smoothly" September 26, 2025 5.0 My overall experience has been a good one. We transitioned over from a different system during a tumultuous work time, and I was able to learn the system and keep our event management working. Pros It's so easy to use when setting up events and for my external users to request usage of a location on our campus. Plus pulling reports is so easy and I can adjust to pull the exact data I need. Cons I wish I could get email notifications when I get a new request and sometimes a new request does not show up in my current notification report. Switched from [Ad Astra](https://www.capterra.com/p/126017/Astra-Scheduling/) We needed a more intuitive system for our university. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.