# EMS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about EMS Software - reviews, pricing plans, popular comparisons to other Meeting Room Booking System products and more. Source: https://www.capterra.com/p/232490/EMS-Scheduling-Software --- # EMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) EMS ## What is EMS? EMS meeting room booking system from Accruent has been trusted by businesses in 75+ countries for more than 30 years. It has helped millions of customers make the most of their physical spaces. EMS room booking system can help your organization cut costs, streamline booking, and create a top-notch conference room experience. Our software offers a flexible and secure reservation and meeting room booking process and connects with your existing tools and applications. ## What is EMS used for? [Event Management](https://www.capterra.com/event-management-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Facility Management](https://www.capterra.com/facility-management-software/) Overall rating Based on 65 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 2% Starting price $9000 Other, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## EMS alternatives Highest Rated [4.8 (2,421)](https://www.capterra.com/p/149712/Whova/reviews/) Starting price Contact vendor for pricing [4.5 (990)](https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/) Starting price Contact vendor for pricing [4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month [4.7 (82)](https://www.capterra.com/p/161291/Swoogo/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/232490/EMS-Scheduling-Software/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 3.7 (19) 68.42% of 19 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Alerts/Notifications 4.2 (15) 93.33% of 15 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Reporting/Analytics 4.2 (15) 80.00% of 15 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Booking Management 4.7 (13) 76.92% of 13 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Third-Party Integrations 3.7 (12) 75.00% of 12 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Room Booking 4.5 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held EMS 85 features Regulate who can view information within the system Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Process of managing, tracking, and communicating with individuals who are registered to attend an event A list of registered participants Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A) Indication whether a resource is available or protected from allocation Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and print wearable badges Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Schedule in-person or online classes Software that specializes in managing events such as conferences, conventions and trade shows Automated reminders and confirmations for booked appointments and events via text or email Manage, organize, and store contact information A collection of customer information such as contact details, demographics, previous interactions, etc. Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications A calendar or map that shows occupied and available desks Reserve a desk space that is available Digital displays use technologies such as LCD, LED, projection and e-paper Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Gateway through which employees can access the system A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Online registration for events Plan an event's time and location Manage the maintenance of building facilities Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Actual floor locations and directions with the virtual floor map to reflect a realistic view of the floor during the virtual tour Designed to be used by kindergarten, primary, middle, and senior secondary schools. Designed for events that occur online Automatically find mutually available meeting time slots across multiple calendars High-definition audio and/or video capabilities Multiple employees utilizing a singular physical workstation at varying intervals For use in meetings within the company Monitor product stock levels Password-protect and/or stop new participants from joining online meetings Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Access the system via a mobile application Manage and support multiple locations Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room Book meetings and appointments through a website or digital platform Real-time registration over the web Accept, record, and reconcile financial transactions Matrix barcode that stores information Receive data and information in real time Based on availability, instantly confirm or deny a request when a new booking is made Receive system updates as soon as any changes are made Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Allocate and manage resources, such as employees, equipment, facilities, and other assets A calendar that shows when rooms are occupied and available Book and manage rooms at an event Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Check-in and out via a mobile device or kiosk Allow users to access multiple services after entering their login credentials once Manage occupancy and space utilization in facilities and buildings Manage the reservation of workspaces Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allows bookings to be made through a third party service Set up connections to third-party platforms to improve business processes Customize, sell, and distribute tickets Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track the frequency of asset usage Includes all operations and activities associated with a physical space or location that is used for hosting events Connect with meeting participants remotely over video Allow organizations to streamline the check-in process for visitors. Get Advice We can help you find the software with the features you need. Features 4.3 (64) 4.3 Based on 64 reviews ## Pricing Value for money 4.0 (51) Basic $9,000 Other,Per Year Value for money 4.0 (51) 4.0 Based on 51 reviews ## Integrations [ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Microsoft Exchange](https://www.capterra.com/p/248250/Microsoft-Exchange/)[ Events2HVAC](https://www.capterra.com/p/138129/Events2HVAC/)[ Webex Connect](https://www.capterra.com/p/168110/IMIconnect/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (54) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (54) 3.7 Based on 54 reviews ## User reviews Overall rating 4.4 Based on 65 reviews Filter by rating 5(31) 4(29) 3(4) 2(1) 1(0) Mentioned topic Sorted by most recent VT Victoria T. Event Coordinator Events Services ### "I give you 4 Stars " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 February 25, 2026 It has been a great experience. Besides the helpdesk not being as helpful. We have still managed to operate without Ems online. Pros I like that the EMS function is logical. Once you learn to operate the system, you don’t have to worry about relearning it. Cons The help desk service when you need help is not as helpful. We put in help desk tickets to get EMS online and it wasn't helpful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MD Matt D. Conference and Event Coordinator Education Management ### "EMS 2026 Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 February 25, 2026 Pros It's easy to use and quite user friendly. Has a robust amount of features to handle just about all of our needs. Cons Would be nice if it could incorporate a. diagraming platform. A lot of our clients various setups require a diagram. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KF Kathryn F. Director Higher Education ### "All encompassing event venue management software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 25, 2026 Pros It supports most needs of our business an how allowed us scale growth in a concise fashion, supporting procedure management and policy communication. Cons Report/data exporting to excel is the worst. Financial reports could be improved. Certain parameters/security options could be improved (naming conventions could be more clear). Switched from [CSI Spectrum](https://www.capterra.com/p/31529/CSI-Software/) For online booking and better invoice management Alternatives considered [Mazevo](https://www.capterra.com/p/209672/Mazevo/) [Momentus Technologies](https://www.capterra.com/p/2403/Momentus-Technologies/) Reasons for choosing EMS It was already in use on our campus by another department. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ST Santhosh T. CAFM Application Administator Education Management ### "Comprehensive and Reliable Scheduling Solution for Enterprise Needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 25, 2026 Overall, my experience with Accruent EMS has been positive. It is a powerful and reliable solution for enterprise-level room and resource scheduling. With continued UI improvements and streamlined configuration processes, it could become even more user-friendly and efficient. Pros I like EMS for its Robust scheduling and space management capabilities. The platform makes it easy to manage room bookings, resources, and services in a centralized system. The reporting features are also very helpful for tracking utilization and optimizing workspace efficiency. Additionally, the system is highly configurable, which allows organizations to tailor workflows based on their operational needs. Cons The user interface can feel somewhat dated and may require training for new users to navigate efficiently. Certain advanced configurations and integrations can also be complex to set up without technical support. In some cases, performance may slow down when handling large datasets or during peak usage times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MV Mark V. Director of Operations and Event Services Higher Education ### "South Dakota State University - Event Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 31, 2025 I've been working on the platform since 2007. Back then, we used the program more like a glorified calendar. Since then, we've put the program to the test. We received administrative support to have all campus spaces, including departmental controlled areas to give a better snapshot of what's happening on campus at any given time. We've developed a number of mandatory UDF's that need to be completed at intake. The UDF's request info on the number of attendees, food service/catering requests, parking needs, indicate if the reservation/bookings are displayed on our university calendar, requests for after-hours building access and so on. I know there are other features we have yet to implement, but thus far, the system has been invaluable in helping efficiently schedule university facilities and resources. Pros South Dakota State University has been utilizing EMS since 2000, first in a limited capacity for our facility to now, where it's evolved into the central clearing house for all things events! Our office is the administrator for the program and we provide training on standards and practices, so we have consistent event data across the university. We have automated reports, area service orders, reminders, approvals and confirmations that go to our clients and service providers. My Event Services area uses EMS for all invoicing, and our campus is slowly working towards migrating all departmental invoicing to a centralized bill driven by EMS. Recreating annual events is a breeze as legacy events are easily duplicated and modified. Overall, it's an excellent product with amazing customer service. Cons I do wish that there was a mobile desktop app. That would be helpful for some of our campus facility managers. BUT we've expanded access to the web app and are convinced that using the app as a self-service portal will allow the facility managers to simply approve/deny any requests that come into their facility. Web request notifications could be addressed once the facility managers get back to their desktops. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AJ Ashlyn J. Event Manager Events Services ### "EMS Experience Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 19, 2025 Overall, I am happy with EMS and the ease of using it when organizing event details and sharing BEOs with clients. Pros I love how you can so easily organize event details. I use it literally every single day in my line of work. Cons The fact that there is not an "undo" button or a "back" button. It would be so helpful especially if there was an undo button. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Sonam S. EMS System Administrator Higher Education ### "Love the product, hate the support." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 October 21, 2025 I think overtime it has become a little more frustrating to use and address issues/questions. I still love the functionality and am really looking forward to the improvements coming down the pipeline! Pros Great tool for event management on university campuses. Like that it can allow for multiple users on front and backend. Cons Customer support is very frustrating. Too many confusing charges for any small requests and for additional features. Dislike the limited ability to manage security parameters. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Assistant Building Operations Manager Higher Education ### "Ease of use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 21, 2025 Pros Everything is scheduled in one place -- it has become the university's standard for scheduling all events. Cons The desktop version is weird with all the windows. The web app version is weird sometimes when using "too many" search criteria. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) so everyone could be on one system and to break down the calendar "silos" Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BF Bobbie F. Program Manager Higher Education ### "Georgia Tech Professional Education (GTPE)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2025 Easy to use! Looking forward to all updates upcoming. The mobile app will be a great aid when doing onsite tours as well as the ability to update reservations offsite. Pros Ease of use and looking forward to the mobile and AI integrations! I've utilized EMS with Banner and still found the usage easy. Cons Screen size. My eye site is not 20/20, so I've encountered issue of being able to see the screen easily. I've been to navigate around this issue for the present. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TD Therese D. Director of Campus and Community Events Higher Education ### "LOVE EMS for College Campus - assist with strategic initiative " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 2, 2025 I use both desktop and Web. The desktop is very wonky with the extra steps. We have many UDF that benefit us. Pros The Accruent academy and support from staff. We have created our own training videos using some of the academy's ideas to help our staff excel in capturing the proper information. Cons Need to capture more logistical information (volunteers, staff assignments, etc) and general budget. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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