# gGastro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is gGastro the right Telemedicine solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231841/gGastro/reviews --- gGastro 4.1 (20) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of gGastro Ease of use 4.4 Customer Service 4.0 ## Pros and Cons in Reviews NP Nisa P Pratice AdministratorHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “it is easy to navigate if you have used a EHR before, I was able to get into the system and find my way around with no training.“ May 20, 2025 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Easy Tech Associate Medical Practice Used the software for: 6-12 months ### "All-Around Great " January 28, 2019 5.0 I am a Medical Assistant at a GI clinic, with gGastro you don't have to know the software entirely, only the functions that relate to your specific job function. The doctors at the clinic enjoy the level of customization within the Electronic Health Records and Endoscopy Report Writer. I use the EHR aspect of gGastro daily while working in the scheduling department. I started out rooming patients, then working at the front desk area and progressed to scheduling within a few months. I've discovered that regardless of department, gGastro is essential for business operations and being able to move employees around without additional training is a huge plus. Pros The ease of use is most likable about this software. Growing up in the digital age i'm a quick learner when it comes to software and tech. I've witnessed many co-workers who considered themselves not so tech savvy learn this software quickly. Many functions tend to carry over into each task to the point that I've been placed in several different departments at work and I already know the system of gGastro well, no new learning needed. This is a great feature. Cons I don't think it's a con at all but it would be neat to add an instant messaging type feature. The tasking and messaging works well and gets the job done. However a common situation I face is the need for timely responses from co-workers. I believe a live messaging type feature would bring even more value to this already great software program. Review Source Response from Modernizing Medicine February 1, 2019 Thank you so much for taking the time to share your honest feedback and suggestions with us and others considering our EHR and ERW software. We're glad you and the practice you work for have experienced many benefits. -Holly A., Clinical Solutions Manager HT Hoa T. Admin Hospital & Health Care Used the software for: 2+ years ### "gGastro Review" June 11, 2024 5.0 The exceptional customer service and friendly staff have made our experience with gGastro seamless and efficient. We highly recommend this program to other medical practices looking to enhance their operations and provide top-notch care to their patients. Pros The customer support has been outstanding. The team is always readily available to assist with any questions or issues that may arise. Their prompt and efficient responses have truly made a positive impact on my overall experience with the program. Cons What I don't like about this product is the handling of large documents that are uploaded into the patient's charts. I would like a feature that would enable some sort of PDF search function. Review Source Response from Modernizing Medicine June 12, 2024 We value your feedback, Hoa! Thank you for taking the time to leave us a review. NP Nisa P. Pratice Administrator Hospital & Health Care Used the software for: 6-12 months ### "GGastro Review" May 20, 2025 3.0 It has not been bad, I wish that everthing we want to do did not cost extra money to add it on as a service. In this day and age mose EHR's should encompass all the bells and whistles Pros it is easy to navigate if you have used a EHR before, I was able to get into the system and find my way around with no training. Cons It is limited in its functionality, we can not access CRISP through the EHR and it takes forever for glitches to be resolved. Review Source Response from Modernizing Medicine May 21, 2025 Hi Nisa, Thank you for bringing this to our attention. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful. JM Joyce M. Center Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Long time gGastro user" May 20, 2019 5.0 We have everything in 1 server and utilize the billing, patient reminders, patient portal etc. Makes it easy to have everything with one company. Pros I like that it is GI specific and is fairly customizable Cons Sometimes enhancement requests are slow to happen Review Source Response from Modernizing Medicine June 4, 2019 Good morning Joyce - We're glad to have you and Seaford Endoscopy Center as part of the Modernizing Medicine Gastroenterology family. Thank you for taking the time to share your review with us and those considering our EHR & ERW. - Holly A., Clinical Solutions Manager TW Todd W. Used the software for: ### "" November 6, 2013 4.5 We looked at several EMRs and ultimately chose gMed because it was the only one that was "GI specific." It truly seems to have the hearts of the private gastroenterologist in mind. This company is very warm and friendly to work with, and I know that their own survival is deeply entwined with my survival as a private gastroenterologist. You can't say this for any other vendor. Everyone at their company - from trainers to programmers - know what I do as a gastroenterologist. Like many EMR companies now, they are super busy working on Meaningful Use stuff, but they are also working on stuff that I care about, instead of working on things that a PCP or dermatologist mind care about. We have nearly all of their products and have built a fully integrated system that includes everything from office to endo to scheduling and billing. I am forced to use ProVation at the hospital I work at, and I hate it. gMED's product is ultimately customizable, so you can become very efficient (of course, you need good IT and SuperUser types, but that's true of any EMR). If you are thinking of switching to an EMR, come to their annual Users Conference to network with other GI docs, and you'll be convinced! This product may not (yet) be as flashy as other products (eClinicalWorks, for example), but don't be lured in by the flashiness of someone who doesn't really care about you. You are not going for a quick fling here, you're marrying an EMR vendor and want someone for the long haul. This product is only getting better! Transitioning from paper to EMR is a painful process; I won't kid you. But I can't see why any private gastroenterologist would work with any EMR vendor besides gMED. Review Source AT Apurva T. MD Medical Practice Used the software for: 1-2 years ### "Ancient platform is in urgent need to a complete rebuild to be browser agnostic" September 13, 2018 3.0 Best for GI but we deserve better. Pros This is the most GI-specific EHR out there and it does a great job integrating the endoscopy workflow, scheduling, and outpatient workflow. Good document management, faxing integration, usually fast. Cons Stuck in internet explorer and activex from over a decade ago. Imagine using a cell phone that old. This is a cumbersome setup that requires use of Windows OS, unsafe browser settings, and it often stops working after Windows auto-updates. Patient portal and patient communications in general are dated, though does allow sharing of PDF versions of chart docs. Fax was nice but direct should work a lot better. Can only renew or prescribe meds one at a time. Importing pharmacies and local providers is cumbersome. Review Source Response from Modernizing Medicine October 12, 2018 Hello Dr. Trivedi - Thank you for taking the time to share your feedback. I understand that you have connected with one of our customer success managers to discuss your concerns and suggestions, and they have been shared with the appropriate teams. We're here to help and you can reach out to support at 866-459-4227 or gSupport@modmed.com with any immediate needs in the future. Thank you! -Holly, Clinical Solutions Manager LA Lynne A. LVN Hospital & Health Care Used the software for: 2+ years ### "My latest EMR" August 29, 2018 4.0 Good system but I have wasted a lot of time during my day waiting for the system to work, load and update. Pros Easy to learn and navigate . You can complete billing, scheduling, and messaging without having multiple systems! Cons Slow as molasses! I have used other EMRs and this is by far the slowest one ! I can’t even imagine how efficient I could be in patient service if this EMR worked at its full potential. You can not “flip” from screen to screen quickly or even type too fast! Review Source RN Richard N. Doctor Medical Practice Used the software for: 2+ years ### "Dr. Nemec's review" May 21, 2015 4.0 Pros The leadership is continually trying to improve the product. It is also the PREMIER GI-specific EHR. The integration of clinical information between the endoscopy suite and office is seamless IF gMed product is used for both. The integration between clinical and practice management is extremely helpful for a managing physician Cons Major general complaint: It is still very cumbersome and impossible to efficiently work within an electronic healthcare record. Significant specific complaint: Clinical data recorded in either a tasking note or gPortal is not readily available to the clinician. Those separate and distinct sections have to be searched for clinical information. To avoid this problem, I often "dual document" Review Source RR Rebecca R. Materials Manager Medical Practice Used the software for: 6-12 months ### "Replaced EndoWorks for us " August 22, 2019 5.0 Pros Tech support is very helpful in addressing issues on the fly. Cons It was a little difficult to learn just because it's very involved, maybe more than it needs to be. Review Source Response from Modernizing Medicine August 26, 2019 Good morning, Rebecca - Thank you for sharing your positive experience with us and those considering the gGastro suite. - Holly A., Clinical Solutions Manager SA Sindhu A. GASTROENTEROLOGIST Hospital & Health Care Used the software for: Less than 6 months ### "lack of important functions" October 31, 2021 3.0 Pros Ability to upload pdf documents to patient portal, able to task multiple people at that same time for the same pt Cons lack of designated authority to allow medical assistant to order labs and imaging; inability to place electronic lab orders to Quest Diagnostics and Labcorp; only able to send 1 prescription at one time, not able to customize meds and physical exam preferences for each user; difficult on the eyes due to lack of contrast in colors Review Source MK Mandy K. RN Hospital & Health Care Used the software for: Less than 6 months ### "gGastro" March 3, 2020 4.0 Overall so far we are happy with the system. And every time I call customer they help right away. Pros This program is great for endoscopy units if its the only software you are using. It is easy to use and learn. The customer support team is amazing. Cons It is not as customizable as advertised when first being sold the product. There are some areas for improvement. Areas you can not leave out and things you can't customize. Review Source PI Pam I. Administrator Medical Practice Used the software for: 2+ years ### "Excellent EMR" May 21, 2015 5.0 Pros Easy system to learn, well laid out, integrates with outside organizations, looks to the future Cons Very attentive, don't have any issues they aren't working on Review Source AM Andria M. Director of Finance Medical Practice Used the software for: Less than 6 months ### "gMed - not robust enough for a large group" November 4, 2016 2.0 gMed appears to have been designed for a smaller physician group. With a group as large as ours (28 docs), it is currently cumbersome and does not offer all of the flexibility and support needed. Pros Reporting features for financial info are great. Cons Reporting features for clinical aspects are weak. Has trouble working with large volumes of data. (i.e. Year to date reports for 10 months or more always time out and won't complete running) Review Source PM Peter M. Used the software for: ### "gGastro - Lacks Customer Support" October 7, 2016 3.0 This system needs some updating. The active X controls make it a real pain to work with other applications. The support has recently taken a dive but am hoping that firms up once their new team of techs is trained up. Just went through a purchase is my understanding Review Source Response from Modernizing Medicine October 10, 2016 Hi Peter - Thank you for sharing your feedback and it has been shared with our team here to address your concerns. We recently have added additional team members and they are quickly ramping up. The experience you had will continue to improve. We still regularly receive glowing reviews on the majority of support service which we provide and have had an above 90% customer satisfaction rating in 2016. Thank you again for your time and feedback. TC Tasha C. Medical Practice Used the software for: ### "Tasha from GastroClinic" November 20, 2013 5.0 Pros The best part of this product is the fact that it is specialty specific. Cons The hardest part of the product is moving forward with electronic medical records. We switched over from paper to EHR and it was a challenge. Now that the transition is complete, we could never imagine going back. Review Source TC Tasha C. Medical Practice Used the software for: 2+ years ### "gMed review" May 10, 2019 5.0 Pros I appreciate the ease of having everything in one system. Cons I would enjoy having more mobile features. Review Source DP Debbie P. Used the software for: ### "" November 1, 2013 5.0 We are an 8-provider GI practice; we've been on GMED EMR 18 months, and we could not be happier! The GI-specific product was extremely easy to adapt to our practice, and we easily met meaningful use. The physicians and staff love it. Our workflow is now completely digitalized and highly efficient; it also presents countless opportunities to improve patient care. Support is great; I love their GBUS for online training. Review Source SB Stacey B. Medical Biller Medical Practice Used the software for: 6-12 months ### "gMed Review" July 27, 2016 4.0 Pros The product is intuitive, easy to use, and GI-specific. Cons Very attentive, don't have any issues they aren't working on. Review Source GC Gustavo C. Medical Practice Used the software for: ### "Improving - but slowly" February 27, 2015 3.0 Pros I've gotten used to the product and its quirks. It is possible to modify it to one's preferences. Cons Requests for fixes are too slowly addressed. Many obvious flaws are ignored. Many unnecessary steps are for a simple process. The program is very slow at times. Review Source EK Eduardo K. Used the software for: ### "" September 7, 2013 5.0 Love it! This system has really improved the way we practice medicine. You can tell it was designed for GI and Colorectal Surgeons. We've found it easy to use, and their support is excellent. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.