# iSite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iSite the right Facility Management solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231524/iSite-Enterprise/reviews --- iSite 4.5 (13) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Reviews of iSite Ease of use 4.4 Customer Service 4.9 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NF Nick F. Systems and Data Lead Philanthropy Used the software for: Less than 6 months ### "iSite Tenancy Management and CAFM" February 23, 2026 5.0 My experience with iSite has been extremely positive. The system is powerful and comprehensive and the support i've received throughout has been excellent. Everything has been delivered and explained at a pace that suited me, which has made the process very enjoyable and stress free. Pros It brings everything together in one place. We no longer have our data split across 2 systems, and it's much more efficient and easier to oversee. iSite offers a lot of functionality, is very in-depth and we feel we have much better control over our portfolio. It has strengthened our tenant and asset management with clearer visibility of data. The engineer app is a significant improvement too. Our maintenance teams can see and manage their work orders on a live system that updates as they go. They now have access to relevant tenant contact info and property info related to their work orders which improves communication. Managing their work on their tablets is far more user friendly and much easier overall. Cons Because iSite is very in-depth, it can feel complex at times and there is a noticeable learning curve until you become familiar with the system. Switched from [Landmark](https://www.capterra.com/p/165593/Landmark/)[ShireSystem](https://www.capterra.com/p/207258/ShireSystem/) So we can have all our data in one place. Review Source TC Tiffany C. Property Administrator Public Safety Used the software for: 6-12 months ### "iSite Review" September 3, 2024 5.0 Had a couple of teething issues at the beginning which were to be expected but iSite were very quick in resolving these for us. Good availability when needing advice/support either via Teams call or email. Pros Easy to keep track of multiple PPM Occurrences and Defects. The ability to have multiple user roles. User friendly. Ability to amend to suit our needs. Cons A couple of connectivity issues in the beginning but these were quickly resolved. Loading time can be a little long. Review Source SS Shanna S. Facilities and Health & Safety Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "It took me a little while to learn the program" July 27, 2022 4.0 It has been fine. Pros After a very large learning curve, I find the ease of creating work orders to be simple. Cons We are a small team and some of the qualities that I am sure a much larger company could benefit from created much frustration in the beginning. I feel it could be more in the way of simplifying for a small er team. Review Source MW Marie W. Business Support Manager Non-Profit Organization Management Used the software for: 6-12 months ### "A useful and user friendly property database" July 9, 2024 4.0 The move from our previous database to iSite has overall been a positive experience. The team worked collaboratively with us to ensure plenty of testing was done before going live and worked with us to bulk upload a lot of our data. The collaborative approach of iSite in tailoring their product to our needs and their receptiveness to client feedback have contributed to a successful partnership. Their creative problem-solving approach, even when certain requirements fall outside of the original scope, is positive. I think this has been a major win for us, working with a smaller software developer who spend a bit more time on account management. It’s always beneficial when a new system not only meets but exceeds expectations. Pros The database is intuitive and have a user friendly interface. It is really easy to pick up and learn. It has a nice mix of data, maps, images and useful widgets and graphs. The search functions and filters are great for creating bespoke views of information that each team would like to see. The team at iSite are really easy to work with and are receptive to client feedback. Cons There is a couple of data areas that could be better integrated in to the record for widget and reporting purposes but there are work arounds. Reason for choosing iSite We thought the customer service was better from iSite and the overall cost per annum Review Source PS Peter S. Head of Construction Education Management Used the software for: 6-12 months ### "N Family Club Review " October 15, 2021 4.0 Very good in setting up the system and working with a small company Pros Timeline feature Document storage Allocation and subscriptions function Cons Tasks could be better Function for Notes Need an App function Alternatives considered [Fieldwire](https://www.capterra.com/p/142801/Fieldwire/) Reason for choosing iSite Better function and had user and a previous company Review Source SC Stephanie C. Facilities Coordinator Hospital & Health Care Used the software for: 1-2 years ### "CHEC Experience of iSite" February 17, 2025 4.0 The more we've used iSite as a team, the more we've been able to utilise it's features. This has been aided even more so by the recent projects we've carried out alongside our iSite contact Craig. Pros Tickets easy to raise and update and simple to filter and export data when required for reporting purposes. Cons We sometimes encounter errors that prevent us closing items or accessing dashboards. However, the helpdesk do help us to rectify these issues when flagged. Review Source JW Joanna W. Facilities Coordinator Hospital & Health Care Used the software for: 1-2 years ### "ISITE review" February 13, 2025 4.0 It's a good program to use and is easy to set up other people. It's good for people who have little knowledge about online systems and is easy to train others. Pros It's helpful to log assets and track live jobs which I use for my main job role. Cons The bulk editing features are helpful, but could use a bulk logging section. For example, one site has 50 handpieces, but I had to add them all 1 by 1. Review Source LL Lari L. Pilot Airlines/Aviation Used the software for: 6-12 months ### "iSite just right " February 23, 2025 5.0 Pros Easy to use interface. Simple and user friendly Cons Nothing comes to mind, easy to use software Review Source OJ Odmond J. Facilities Manager Security and Investigations Used the software for: 6-12 months ### "Great product." August 9, 2024 4.0 The team is very responsive and always happy to help. Pros iSite brings everything together which you would need to run your property portfolio, Leases, Maintenance, Projects, building profiles Cons There doesn't seem to be a lot of dashboard of out of the box Review Source CS Craig S. Facilities Manager Veterinary Used the software for: 6-12 months ### "Great product with great support" July 18, 2024 5.0 Pros ISite is an excellent product to work with. We opted for iSite due to its user-friendly interface and fantastic value for money. The support provided by the iSite team is truly outstanding! Keep up the great work. Cons We have been using this for 6 months and no cons at present! Review Source JB Joe B. Property Systems & Data Consultant Financial Services Used the software for: 2+ years ### "Excellent Property Management System - especially planned maintenance!" August 12, 2022 5.0 The Hub is a very comprehensive property management tool that has CAFM features that support a property management department very well. From document management, estate and asset management, planned maintenance and lifecycle modelling, as well as reactive maintenance and project management features however I am less familiar with those. I work most closely with the planned maintenance and asset management tools, which, in my experience, are second to none. I have not come across another CAFM or maintenance system on the market with the same level of sophistication in planned maintenance features. Pros The planned maintenance module makes creating and managing a PPM schedule incredibly straight-forward, easily the best I have used in any CAFM system. From grabbing live updates from SFG20 and importing to your schedule in a couple of clicks, to mapping that against your asset register, to being able to make bulk changes to dates and suppliers, it’s all done with easy to use interfaces. Compliance documents can be uploaded via email or the interface with automation tools to complete PPMs and reduce administration substantially. Cons The feedback I have from other users is that the general look and feel needs some improvement, consistency amongst how buttons are presented and filtering tools are the most common feedback I’ve had from training. Review Source RP Rebecca P. Director Facilities Services Used the software for: 6-12 months ### "Isite review" August 10, 2022 4.0 Trying to solve job sheets and service paperwork Pros Tasks & asset list very easy to use Integration simple transaction Cons Unable to send job sheets or annual service paperwork Nothing on the site is difficult to use Review Source JG Josh G. Facilities officer Leisure, Travel & Tourism Used the software for: 6-12 months ### "iSite" August 4, 2022 5.0 it has made a complicated work environment easier to manage day to day Pros the DMS is simple to set up with minimal effort giving you overall brevity of your estate. Cons Depending on the size of the company there is a lot of functionality which isn't needed Review Source Talk to a Capterra advisor for free and get results within 15 minutes.