# PestPac Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PestPac the right Pest Control solution for you? Explore 253 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/23130/PestPac/reviews --- PestPac 3.9 (253) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PestPac Ease of use 3.6 Customer Service 3.9 ## Pros and Cons in Reviews SP Steve P Pest control technicianConsumer Services, 10,001+ employeesUsed the software for: 1-2 years. “I like the ease, And Flo of being able to just create work orders create zones in areas and update devices with barcodes without having to spend a lot of time resetting the entire account.“ September 29, 2025 SP Steve P Pest control technicianConsumer Services, 10,001+ employeesUsed the software for: 1-2 years. “Two things closing out a work order without putting any information in and when using certain chemical products you could pick any pest to go with it, even pest labeled for that particular insecticide was not covered , which could cause you to improperly document“ September 29, 2025 MH Matt H IT Support ManagerConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “Simplifies route management and scheduling, increases efficiency in the office and the field.“ February 5, 2025 RH Ron H CeoConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “They overpromised and underdelivered then insist on continuing to bill me for the entire contract when they failed to provide a key service clearly included in the contract.“ July 3, 2025 CA Cyrus A Senior Client Manager CPAAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “I love the accuracy of the numbers and how you can build out custom reports in report writer.“ February 4, 2025 BR Brennan R OperatorPublic Safety, 2 - 10 employeesUsed the software for: More than 2 years. “Most bad reviews are from ignorance. If you want idiot friendly, then we suggest you go elsewhere. “ May 13, 2025 SK Steve K CSRConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “Great presenters, I like the customization options and multiple ways to do the same thing“ February 2, 2025 BR Brennan R OperatorPublic Safety, 2 - 10 employeesUsed the software for: More than 2 years. “The majority of problems we've had have honestly been our own fault for not knowing the software. “ May 13, 2025 ## Showing most helpful reviews Showing 1-25 of 253 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard L. Used the software for: 2+ years ### "PestPac - Great software for independent pest control owners/operators!" January 26, 2018 5.0 Pros I spend over 30 years in corporate management of the large, national pest control company before I left and bought 2 local pest companies. I can tell you PestPac is loaded with features that the larger companies would die to have! I went paperless 30 days after integrating all of my accounts into the system. Reduced the need for 1 office person/bookkeeper. Technicians love the app on their I-phone and can review the orders for the upcoming week/month. What I like best is the ability for techs to take pictures and embed in the work order to alert our customers what we have done for them during the service (removed a wasp nest, killed an ant mound, moved dog bowls, etc). Great overall software! Cons It is not really easy to learn and the only way to learn is by trial and error. The initial trainer assigned to my account was not very knowledgeable - so after I complained they assigned the best of the best and she was AWESOME! Review Source LW Laura W. Office Manager Consumer Services Used the software for: 2+ years ### "Great Software for Pest Control Company!" November 14, 2019 4.0 Pros This software is fairly easy to use once you learn the basics. I really like that it's functions are customizable to meet the needs of the company using it. It's great for retaining customer information and keeping up with service history and future service needs. Cons I've used a different software that had a better plan for mapping and scheduling, but lacked greatly in other areas. Adding better routing and mapping functionality is available, but adding it costs more. I don't know if adding it will do what I would like. It would be nice to see all customers with service due this month on the map at the same time. This would allow better customization of the routes each month. Switched from [RealGreen](https://www.capterra.com/p/78106/Service-Assistant/) I used Service Assistant when I worked for a lawn service and pest control company. I now work for a pest control company. I see that Service Assistant is better structured for lawn service, but didn't provide all the functions a pest control company needs. Although I did like the mapping & scheduling better in Service Assistant. PestPac does everything a pest control company needs, and would be great for a lawn service company also! It is a better software all together. Review Source Response from WorkWave January 10, 2020 Hi Laura - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback. SS Salvadore S. Owner Environmental Services Used the software for: 2+ years ### "I wish I used jobber from day 1" September 16, 2024 1.0 Lies Lies and more Lies.Terrible software,terrible customer service. I cant believe how great Jobber is with great customer service. Pros I didnt like one thing.How could you.I like everything about JOBBER. Cons Being lied to.They told me they have the latest and greatest website software.It was terrible and one page.I found that out day two tried getting a hold of anyone and it took days.By then the three day rescission for me to cancel was up.Very sneaky. Reason for choosing PestPac I was a fool Review Source Response from WorkWave September 23, 2024 Hello, we value customer service and satisfaction at WorkWave and advise you to contact our support line at (800) 762-0301 for any issues you continue to experience. Thank you, WorkWave JA Jennifer A. Owner Consumer Services Used the software for: 2+ years ### "Excellent Service Every Time" November 26, 2019 5.0 It powers our business. I am so grateful to have found Pest Pac back when we started in 2002. It has made all the difference in our ability to provide the best customer service experience possible. They are the best company I have every worked with in terms of professionalism, friendliness, reliability, and quality of product. Pros It is easy to use and the customer. It is full of features and options which can make it complex at times, but this is a good thing and Customer Service is always available to help you learn and understand features as you are ready to use them or new ones become available. Cons I honestly can't think of anything. Any issues are quickly resolved and they are consistently working on improvements and listen to customer feedback. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing PestPac It suited out specific needs better. I love Quickbooks for all of my accounting, but Pest Pac was the best choice for all of our customer tracking, invoicing, and payments. It does so much more for our employees and scheduling as well. Review Source Response from WorkWave December 23, 2019 Hi Jennifer - Thank you so much for the 5 star review! We are so glad to hear you are finding success with our software. MT Michael T. VP Finance Environmental Services Used the software for: 2+ years ### "Great ERP for Pest Control" February 4, 2025 5.0 Great to work with all the good folks at pestpac. \[sensitive content hidden\] etc Pros It does everything for us. Creating a service order, scheduling, billing, payment processing, recording tech notes and unit history, accounts receivable etc Cons Customer facing side is lacking for multi unit module Review Source Response from WorkWave February 11, 2025 Thank you for your feedback! We appreciate all comments as we work to make PestPac the best partner for you and your business. -WorkWave TV Traci V. Office Manager Farming Used the software for: I used a free trial ### "WORST EXPERIENCE EVER" August 7, 2024 1.0 This has been the worst experience I have ever had in my professional career. Pros From the start, the salesperson, \[sensitive content hidden\] , told me, "I could cut my input time down and post my payments, and we could send out bills on the first of the month with no problem." So I said, "Sure, let me sign up." After signing the agreement that \[sensitive content hidden\] said was to set me up with a startup person, I would not be held to it. (Sure) I signed it but told him I couldn't start till the end of May first of June. He said, "We needed to get the 45-minute meetings started so I would not have to pay the $399.99 for not starting." I was like, huh, I thought I was not held to anything because I was still not sure if I wanted the program yet. \[sensitive content hidden\] assured me not to worry and I would beable to do the only 3 things I wanted to do with the program. So, I started the 45-minute meetings over the phone. From the first meeting, I asked over and over how I do the 3 things I need to do to see if this is something I want to continue with; she would say, "Oh, we are getting to that in a couple of weeks."I was like, but I need to know if I want to use this. Well, it took five meetings over the phone for 45 minutes to figure out NO; it is not what \[sensitive content hidden\] promised me, so now I am told I have to pay $1200 to get out of this contract. I will have to get an attorney to get out of this because I will not pay them for something we are not using. I assume they are doing this to lots of other companies. Cons PROS AND CONS THE SAME From the start, the salesperson, \[sensitive content hidden\] , told me, "I could cut my input time down and post my payments, and we could send out bills on the first of the month with no problem." So I said, "Sure, let me sign up." After signing the agreement that \[sensitive content hidden\] said was to set me up with a startup person, I would not be held to it. (Sure) I signed it but told him I couldn't start till the end of May first of June. He said, "We needed to get the 45-minute meetings started so I would not have to pay the $399.99 for not starting." I was like, huh, I thought I was not held to anything because I was still not sure if I wanted the program yet. \[sensitive content hidden\] assured me not to worry and I would beable to do the only 3 things I wanted to do with the program. So, I started the 45-minute meetings over the phone. From the first meeting, I asked over and over how I do the 3 things I need to do to see if this is something I want to continue with; she would say, "Oh, we are getting to that in a couple of weeks."I was like, but I need to know if I want to use this. Well, it took five meetings over the phone for 45 minutes to figure out NO; it is not what \[sensitive content hidden\] promised me, so now I am told I have to pay $1200 to get out of this contract. I will have to get an attorney to get out of this because I will not pay them for something we are not using. I assume they are doing this to lots of other companies. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) I did not make the switch. I never got past the sign-up, and now I am being told I have to pay for something I was lied to about. We don't need this for our company. We only need to input services, payments, and bills on the first of the month. The salesperson, Dawosn, told us we could do that, but he lied to our company. Review Source Response from WorkWave August 26, 2024 Hi Traci, we appreciate all feedback on our products and actively looking into your experience with PestPac. Thank you, WorkWave YV Yvonne V. Collections Chemicals Used the software for: 2+ years ### "Very happy" February 2, 2025 5.0 Extremely impressed. Have always received a prompt response. Easy to understand how too… Pros Extremely informative. Touch base on a little bit of the entire system. Where very patient and answered all of our questions! Cons At time audience was a little too talkative. Review Source Response from WorkWave February 11, 2025 Hello and thank you for your feedback! We are so happy you found User Conference valuable. -WorkWave BT Bob T. Owner Chemicals Used the software for: 2+ years ### "Great software " February 5, 2025 5.0 Good. Service has definitely gotten slower but in general I am happy with the software. Pros Trainings available I love the Commercial part of the program. Cons Cost. I have been told multiple times I would receive a discount being a Truly Nolen franchise which in two years has not happened. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback! We've noted all of your comments as we work to make PestPac the best partner for you and your business. -WorkWave BH Breanna H. Hr manager Chemicals Used the software for: 2+ years ### "Feedback - Survey " February 3, 2025 5.0 Overall good. The only main challenge is when you have questions and call the help center you get people that seem the know nothing about pestpac and always need to open a ticket to get your answer resolved. Pros All the different features Communication center has been very helpful, looking forward to all that AI features coming from. Cons Call center/help. Very disappointed in the call center now when needing to get answers. Review Source Response from WorkWave February 11, 2025 Hello and thank you for your feedback. We have taken note of your comments and are always working to make PestPac better so we can be the best partner for your and your business. -WorkWave AB ALENGTA B. Customer Service Manager Environmental Services Used the software for: 2+ years ### "Smithereen Customer Service Review " February 3, 2025 5.0 Pestpac has been great since 2010 consistently evolving to keep up with the times Pros That u can always call will concerns and they try to make things better for their users Cons That we all use Pestpac differently as companies come on to use it Review Source Response from WorkWave February 11, 2025 Thank you for your feedback on PestPac! We are so happy you are finding success with our products. -WorkWave JB Jeff B. Fleet Supervisor Public Safety Used the software for: 1-2 years ### "It works, but will take some getting used to." January 21, 2025 4.0 I use it daily to create time blocks and manage my position here at my company. I wish I was more efficient with it. Pros PestPac can make running a pest control business very accurate. Cons I myself have personally found PestPac to be a little complicated to use when it comes to scheduling. I will admit I'm not a computer person and others here are very well educated on the software. Review Source Response from WorkWave January 27, 2025 Thank you for your feedback! Please reach out to Support at (800) 762-0301 with any specific questions as you continue to learn our software. -WorkWave OD Olivia D. Customer Service Assistant Manager Accounting Used the software for: 1-2 years ### "Pestpac Bootcamp Session 2025" February 2, 2025 5.0 So far my experience has been good. I am eager to join the commutation center session to learn more. This session was great! Pros This session was very informational. The speakers were amazing and the questions/discussions were very helpful to me as I am only 1.5 years with pestpac. Cons There is nothing that I disliked. Again this session was very helpful to me. Review Source Response from WorkWave February 11, 2025 Hello and thank you for your feedback! We are so happy you found User Conference valuable. -WorkWave CV Claudia V. Office Manager Environmental Services Used the software for: 1-2 years ### "Boot Camp review " February 2, 2025 5.0 Good Speakers were professional and to the point It was hard to hear Pros The attentive speakers. Every question was answered Cons We didn’t go over reporting which was my main concern. We ran out of time Review Source Response from WorkWave February 3, 2025 Thank you for attending PestPac Bootcamp and for your feedback! We hope it was beneficial for your business and we have taken note of your comments as we plan for future events. -WorkWave SV Sydney V. Customer Service Representative Environmental Services Used the software for: 2+ years ### "Millers pest review" February 2, 2025 5.0 Overall I would say my experience with PestPac has been very positive! Use it easily everyday. Pros How versatile the mobile app and desktop is. Cons Not being able to pull AR reports automatically. Review Source Response from WorkWave February 11, 2025 Hello and thank you for your feedback! We are so happy you are finding success with our products. -WorkWave MV Mary V. President Consumer Services Used the software for: 2+ years ### "After 15 years, I'm Still Happy with Choosing PestPac" November 25, 2019 5.0 The folks at WorkWave have always been wonderful and polite. They've often gone out of their way to help me find a solution to how I want to use the system and will be clear when my requests are not obtainable. They believe in their product and appreciate suggestions that can help to advance the usability of the software. Since we're close in proximity to their home office, their Project Managers have gone into the field with our Technicians just to observe how we are using the software and how it can be improved. Pros The PestPac product is very expansive. It performs so many functions very well and integrates them within the system seamlessly. The routing and scheduling has created substantial efficiencies in our routes. Also, as extensive as the system is, it is not terribly difficult to use and understand. I appreciate that WorkWave is always making tweaks and modifications to improve performance and usability. Cons There is so many faucets to this software which is great, but sometimes overwhelming. You don't always know where to find the option change you are looking for, or if it exists. It's also difficult to know in advance how one set-up or change in selection will impact bill/work routing/reporting. Also, there isn't always help on a page, or the help is not helpful. I do think in the past that some new changes/enhancements to the software are not tested as thoroughly as they should be (perhaps to meet deadlines). My one big gripe is that I do not like it when our hands our tied with Vendor Partners and we are unable to pick our own partner, such as the credit card processing or phone integration. There is no doubt that there have been snafus over the past 15-years, and some of them rather big snafus. But I still do not think that there is another pest software that is as layered and expansive as PestPac. Review Source Response from WorkWave December 23, 2019 Hi Mary - Thank you so much for your review, we are glad to hear you are still finding success with our software after 15 years! BS Brad S. President Consumer Services Used the software for: 2+ years ### "Great software" March 17, 2021 5.0 We love Pestpac! My employees can work from home if needed because it is in the cloud. The pestpac mobile app allows my technicians and sales staff to work entirely with iphones and ipads. No more pre-printing tickets for the day, which saves time and money from needless trips back and forth to the office. Also, the customer support is quick, efficient, and will stay with us until our questions are anwered. Pros Pestpac software has transformed my business of the last five years. During that time, Pestpac has given us the tools to go paperless, collect customer reviews on an automated basis, digital sales presentations in the field, and streamlined contacting our customers with their automated texting feature. As a result, my revenues have gone up by 50% while adding very few employees. Cons There seems to be a larger learning curve for implementing add on software features. It usually takes us longer to implement, but is always worth it in the end. Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Review Source Response from WorkWave April 6, 2021 Hi Brad! Thank you for your review. We are so happy that PestPac has transformed your business! We love to hear success stories like you increasing your revenue by 50%, congratulations! We are also glad that PestPac was able to help you adapt to mobile and remote work. We look forward to our continued relationship with Preferred Pest Control. SM Sheila M. CEO Facilities Services Used the software for: 2+ years ### "Watch the gotcha." August 7, 2020 1.0 I have been with pest pac for 12 years. They nickle and dime you to death. When our company first started we had our own servers. After a couple years they went strictly cloud based with an enterprise edition and stated that all upcoming upgrades would be available to an enterprise user. Promise not kept. They changed once again and now charge additionally for each and every module. They brought out their lead management software at their annual conference stating the ability to get contracts signed in the field within 6 months. It has been 3 years and still no contracts in the hand held. Once again promise not kept. I am paying over $22,000 per year. Now upon cancelling they are charging for the remainder of the year over $13,000. This is how they treat 12 years of loyalty. Pros Route op is easy to use. And that does work. Cons The reports are inaccurate. If you have more than one service listed on an invoice it will only track the first item over to a sales report. Lead Management is not working. Several days a week lead management is down. Customer support is non existent. First you have to take your time and bring the person in support up to date on how their software works. Then you will be told sorry that cannot be fixed. We can however make a case for you and put it in as a suggestion. It is always find a work around. Reason for choosing PestPac At the time ease of use. Review Source Response from WorkWave September 17, 2020 Hi Sheila - We sincerely appreciate your valuable feedback as we look to continually grow and improve our products and processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team. NH Nathan H. owner Computer Software Used the software for: 2+ years ### "The Problem with terrible software and bad customer service to back it up" November 8, 2019 2.0 My companies overall experience with PestPac is horrific to say the least, i am after 3 years finally writing a review about the poor customer service and poor quality of the software. This company has finally lost me as a client which i know they dont care. All i care about is that someone out there gets this information before they sign up with the devil and it save them some well needed brain cells. Go with Pest Routes or Evolve, my company is making the switch and so should you! Pros Familiar with the product, it is reliably terrible around nearly every corner you can expect to have some kind of an issue that the software can not function with, does not do, or you have to pay thousands of dollars to solve. Cons functionality, the system is difficult to use even after 3+ years of working with the software you still dont fully understand how to operate it. You need to be a computer programmer in order to run anything. Has zero flexibility when creating customer accounts. There are so many cons to list we could be here all day. Bottom line is its not about the money it takes to run the software is about the time and hassle that costs money to operate this junk software. Reason for choosing PestPac Because i was familiar with the technician operating side of the software from working with a prior company. Review Source Response from WorkWave November 11, 2019 Hi Nathan We are sorry to hear about your experience with our solution. We really appreciate your valuable feedback as it is very helpful for us as we continually look to grow and improve. We will be reviewing this feedback with our larger team. BK Ben K. President Consumer Services Used the software for: 2+ years ### "This software is archaic and does NOT work. They support is terrible." April 17, 2017 1.0 RUN! There are software that you can customize for pest control for less money than this software. They nickel and dime you for each feature. The reports aren't accurate. There is no way to find an accurate report on attrition or growth because they don't know how to program correctly. To run a business of any size on this software is a mistake because you'll never know for certainty what your profitability is and will simply have to guess. I was accustomed for 7 years and they are terrible at addressing concerns that are their fault. Unfortunately, they are The Who's who in pest software, but save yourself some time and headache... look elsewhere and have someone program a crm from another software platform specific to your company. You will spend the same amount of money from lost revenue and customers using this software, but will have something that actually works. All they do is market to upsell features that don't work. Terrible company and terrible software. Pros It supposedly has lots of features. However, support guides you to set them up incorrectly because the software is designed for pest control based on 30 year old practices, not modern day business. Cons Everything. The reports aren't accurate. The customer support doesn't give proper guidance to fix problems with their software. They don't even understand how the software is programmed, so when there is an issue... they tell you to do something as a workaround that causes more problems. Do yourself a favor and run away! As fast as you can. Review Source BC Bill C. Co-owner Consumer Services Used the software for: 2+ years ### "Grow Your Company" May 14, 2021 5.0 Pest Pac has enabled us to grow our business exponentially over the last 30 years. It has allowed us to accelerate our pace of growth. Going paperless has been a game changer for us on many levels. The field APP has our Techs working from their smart phones with everything they need at the touch of a button. The scheduler, GPS and the routing software are powerful tools that enable our production manager and our call center reps to schedule efficiently. The online payments has been a nice tool also. Pros The software impacts all areas of our operation including scheduling, routing, A/R, marketing, sales, reporting, etc.. Without this software our growth would be impeded drastically. Cons The leads/sales module needs to be improved. The online sales component of the sales module is outdated and needs an upgrade. The ability to measure and track REO on all the marketing channels also needs to be simplified. There are too many steps necessary for a CSR to utilize in its present form. Review Source Response from WorkWave May 20, 2021 Hi Bill! You are a highly valued customer of ours, and we truly appreciate you writing this great review of PestPac. We are so happy that PestPac has been a game-changer for you and helped you to grow our business exponentially over the last 30 years. We look forward to seeing Cowleys Pest Services grow even more in the next 30! NV Nathan V. Supervisor Environmental Services Used the software for: 2+ years ### "Customer support" February 5, 2021 3.0 The basic idea is great, but am currently looking at other software that doesn't nickel and dime and that offers people to help, not just say they are going to find someone to help. Pros The software itself is decent and has lots of features that are useful. Cons The lack of ability to use it the way we want to and the "customer support" is ridiculous. They rely on the community site to give you answers instead of actually doing anything themselves. I have issues that should be simple things like putting more than 5 characters on the name field next to a phone number and many other little things that they basically say to put in the digital suggestion box. Thanks for the lack of help. Review Source Response from WorkWave March 19, 2021 Hi Nathan, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our customer service did not satisfy your expectations. We will be reviewing this issue with our team. However, we are so happy that you are finding success with PestPac. We look forward to continuing our relationship with Tony's Pest Control. JJ June J. Bookkeeper Consumer Services Used the software for: 2+ years ### "To PestPac or Not" November 19, 2019 5.0 Pros Love the accountability for money in this program. We briefly switched to another software and it was 6 months of sheer terror trying to get sound, solid numbers out of the other software. With PestPac you know that your numbers are solid. Schedulers also love that the appointments do not auto move after auto calls have gone out. Cons This software is a little more rigid (not live) than some softwares on the market, but to have sound accounting numbers being live is not all that it is cracked up to be. It is a little pricey, but again the functionality is consistent in the program. Reason for choosing PestPac We wanted to go back to PestPac because of the reliability of the product. Day in, Day out it will do the same thing. Review Source Response from WorkWave January 9, 2020 Hi June - Thank you so much for the 5-star review! We are so glad to hear you are finding success with our software. NK Nancy K. Business Development Manager Environmental Services Used the software for: 2+ years ### "Work smarter not harder.." November 14, 2019 4.0 The problems we are solving is the same as above. Scheduling appointments in a timely matter. It has solved the problem of doing it manually. My over all experience is positive with the exception of a few things I believe should be worked on. Pros the convenience of scheduling appointments and allowing our daily tasks to be at our finger tips and not done manually. Cons There are a few things I think they can do better on the scheduler. Being able to snap up or down time blocks like other appointments would be more convenient. Also printing out a customer renewal form is a lot more work than it should be, and we do this often. I think these things should be updated. Review Source Response from WorkWave December 7, 2019 Hi Nancy - Thanks for the positive review and the helpful feedback! We are so glad you are finding success with our software, and will be sharing your feedback with our team. HG Haley G. Office Manager Consumer Services Used the software for: 2+ years ### "Could use some improvement" October 25, 2017 3.0 Really great software overall, but it is on the pricy side. Pros The software makes it really easy to track the progress of work that is being done. When can easily keep track of how many pests are caught/sighted in hotel rooms, apartment units, or single family homes. You can also set up to automatically schedule follow ups, that way nothing gets missed or forgotten. They have good reporting features to keep track of things. When an apartment manager wants to see one progress on one specific unit, we can pull a report just on the one apartment, instead of giving them everything, so it's easier for the managers to distinguish and read the reports. Cons There is a task feature, so you can create tasks for yourself or others so you can schedule follow ups or check back in with clients. In the past, this has been very helpful, however, with the last update, they have changed the task feature. It still keeps all your tasks in one place, but it is much more difficult to navigate and you basically have to open up the task in one window and open separate windows to view customers accounts to see the history. Review Source rG regena G. branch manager Consumer Services Used the software for: 6-12 months ### "horrible" January 11, 2023 1.0 We all hated it. from the start to finish was a headace Pros At the beginning was the digital log book and how it scheduled. Cons after months of use and a nightmare to imput information with little help from new people on support that didnt know what to do either, we started to pull reports to see where our progress was. the reporting totally is off and horrible! to much information all over the place and wrong! I would not recommend this software to anyone. Its entirely to complicated and does not work properly. see ya. Reason for choosing PestPac the digital logbook. Review Source Response from WorkWave January 17, 2023 Hi Regena, Thank you for taking the time to share your experience with WorkWave. Customer satisfaction is a top priority for us and you can be assured we are looking closely into your feedback in order to improve. Thank you, WorkWave Talk to a Capterra advisor for free and get results within 15 minutes.