# Zoho Billing Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoho Billing the right Subscription Management solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231293/Zoho-Subscriptions/reviews --- Zoho Billing 4.5 (105) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of Zoho Billing Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews JP John P Transport BrokerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “Zoho Billing simplified things with our brokered loads' payment processing and invoicing, and security controls instill trust in dealing with client bank accounts and cards.“ August 15, 2025 NE Nicole E OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I've also run into issues where I couldn't charge new subscriptions all on the same day and they tried to tell me it was due to Square but I had zero blocks on my account and I regularly charge thousands of dollars per day. “ October 1, 2025 AK Ashkan K Senior associateAccounting, 10,001+ employeesUsed the software for: More than 2 years. “Zoho Billing offers an intuitive interface that simplifies subscription and invoice management.“ October 16, 2024 NE Nicole E OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “If you want to use it for automated billing, do not waste your time. “ October 1, 2025 JP John P Transport BrokerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “Refund flows and expense tracking are transparent and quick.“ August 15, 2025 NE Nicole E OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Automatic charges integrated with Square failed the first month we had this set-up. “ October 1, 2025 AI Amara I Payroll SpecialistInvestment Banking, 501 - 1,000 employeesUsed the software for: 1-2 years. “My overall experience with Zoho billing was interesting, the interface was also user friendly for new hires to navigate.“ April 3, 2025 Ismael David S Executive Assistant Non-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The new way invoices, refunds, credit notes and subscriptions are displayed is cumbersome and makes it hard to look at the full history of the customer“ November 4, 2022 ## Showing most helpful reviews Showing 1-25 of 105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jamie H. Owner Entertainment Used the software for: Less than 6 months ### "Something worth trying " March 13, 2026 4.0 My overall experience is about an eight out of 10. I would definitely recommend this to my colleagues. I would just forewarn them about the wait time to speak to a representative. Pros One thing to take away is that the value of money versus the quality of the product is undeniable. you definitely get more than what you pay for. As far as the subscription management invoicing and billing, it’s definitely something worth every dollar. Cons A kind to take away is that in the beginning it was a little difficult to understand the instructions to get the implementation started and the wait time to speak to a representative with a little bit longer than I like Review Source VR Verified Reviewer Finance Analyst Financial Services Used the software for: 2+ years ### "Zobo Billing,value for money" March 13, 2026 5.0 Pros Great value for money,great invoice,subscription management is seamless,great api and access management integration,very secured in terms of security and billing is fair enough Cons Turnaround time for support can be reviewed to manage the expectation of customers while providing top notch service Review Source NE Nicole E. Owner Consumer Services Used the software for: Less than 6 months ### "Half baked product" October 1, 2025 1.0 If you want to use it for automated billing, do not waste your time. I spent days setting it up and then adding my customers and then getting them to enter their payment info and then creating their subscriptions and associating their payment method just for it to fail to charge and then block my customers from manually paying. Unfortunately, I was sold on Zoho due to being all in one but I realize I made a mistake as all of their new features are half baked, buggy, and somethings just make zero sense. Pros I liked that it came with my Zoho One subscription which means it is cheap however it doesn't work... Cons Automatic charges integrated with Square failed the first month we had this set-up. I've also run into issues where I couldn't charge new subscriptions all on the same day and they tried to tell me it was due to Square but I had zero blocks on my account and I regularly charge thousands of dollars per day. There was another error I received when refunding someone through Zoho Billing saying it failed but when I logged into square it had been pushed through and just didn't show in the Zoho Portal. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing Zoho Billing To keep everything tied to my CRM but I regret this decision Review Source SC Sinai C. Co Founder Computer Software Used the software for: I used a free trial ### "Zoho Billing is a great value for its money." January 11, 2026 5.0 It is a software that enables businesses to have a professional way of managing their billing. The learning curve does take some time, but once the learning curve is overcome, work flows smoothly for the business. The system offers businesses with the assurance that their data is secure and that they will be able to use their software. Automated Billings and Automated Tax Management systems provide excellent peace of mind. Pros Pricing is affordable and has excellent security features. Provides automated billings along with tax support. Offers seamless integration with the entire Zoho ecosystem. Cons The initial setup may feel complicated, A beginner may experience a slow learning curve, also advance features are only included within higher pricing plans. Review Source JP John P. Transport Broker Transportation/Trucking/Railroad Used the software for: 2+ years ### "Streamlined billing for transport jobs." August 15, 2025 5.0 We settle bills quicker, reconcile payments more accurately, and post refunds instantly. For the cost, it provides solid value and lower admin time for our weekly shipments. Pros Zoho Billing simplified things with our brokered loads' payment processing and invoicing, and security controls instill trust in dealing with client bank accounts and cards. Refund flows and expense tracking are transparent and quick. Cons There is a steep learning curve to master taxes, templates, and automated workflows, and there were some corner cases on refunds that needed additional setup. Initial setup was longer than anticipated for our transport applications. Review Source MM Mathew M. Summer Talent Intern Financial Services Used the software for: 1-2 years ### "Effortlessly billing tool" November 26, 2025 4.0 Pros Zoho billing is easy to use because it's incorporated with zoho apps like zoho invoice which makes creating and sending invoices easy. Cons Zoho Billing mobile application is flexible and scalabe, it allows effortlessly tracking cashflow at anytime and anywhere Review Source OA Omolayo A. Finance Manager Telecommunications Used the software for: 1-2 years ### "Zoho Billing – Easy and Efficient Billing" April 19, 2025 5.0 Pros The advance billing feature supports prepaid billing. It's super easy to use and intuitive. You can customize it, making billing more efficient. Metered, consolidated, and prorated billing all happen automatically with minimal manual work. Cons Bulk updates can be tricky, so you might need regular support from the Zoho Billing team. Switched from [Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/) Customer database increased significantly Review Source CC Charles C. President and CEO Computer Software Used the software for: 1-2 years ### "Automatically bill customers each month to save manual entry" April 30, 2025 5.0 I'm using this to auto bill customers each month and it seems that it does a good job at that with multiple automatic retry if a credit card auto bill fails along with customer notification that it failed or if their card needs updating. Pros I really appreciate the integration with Zoho Books so I can have automated entry of my customer subscriptions directly into my accounting software and duplication or manual entries. Cons It is nice that it's a stand along product for people that need just the purpose, but since I also use Zoho Books I wish that it were directly part of Zoho Books. Review Source AI Amara I. Payroll Specialist Investment Banking Used the software for: 1-2 years ### "Zoho biling " April 3, 2025 5.0 My overall experience with Zoho billing was interesting, the interface was also user friendly for new hires to navigate. Pros Zoho billing focuses on billing management, expenses and project management, which provides adequate tracking and managing approval process through. Cons Zoho biling was perfect for the size of my organization at the time it was used. Review Source TS Tracy S. Insurance agent Insurance Used the software for: Less than 6 months ### "Zoho billing" February 3, 2026 5.0 Pros I love how easy and affordable this software is. It is very convenient and would highly recommend it to others. Cons I don’t have any dislikes on this software. I absolutely love zoho billing and have been using it for a short amount of time. Review Source MH Moiz H. Software Developer Information Technology and Services Used the software for: 2+ years ### "Reliable Billing Solution with Room for Improvement" February 17, 2025 5.0 Efficient and user-friendly, but needs more customization options. Pros Easy invoicing, automation, and seamless integration. Cons Limited customization and occasional bugs. Review Source MA Marilyn A. Owner Food Production Used the software for: Less than 6 months ### "Great for generating invoices even if you don't have experience" October 2, 2024 5.0 Pros With Zoho, it is super easy to generate an invoice even if you don't have experience. Cons No complaints. Great software to create invoices. Review Source VR Verified Reviewer Director Computer Software Used the software for: 2+ years ### "Great for my Renewals !!" May 1, 2019 5.0 Overall a great solutions that works really well , don,t have anything really bad to say about it ... does exactly what it need to do !! Pros Set it and forget it , i would not be able to function with the amount of subscriptions i have , Zoho take the hard work out of the management Cons No being able to change a subscription easily once set up , also not being able to change a customers Vat Rate , i have customers in different zones and if they ask to change from GBP to USD i have to create a new account Review Source William F. Vice President of Sales Marketing and Advertising Used the software for: 2+ years ### "Best Subscription Software for All-Sized Businesses" August 28, 2019 5.0 Pros Zoho Subscriptions is great because it allows our company to easily collect payments and then also run promotions and other types of outside-the-box type of billing. Easily integrates with Zoho CRM so our sales team can run orders efficiently and easily. Cons Don't love the fact that you have to create your own billing portals but once you complete this step, you're all set and everything runs easily from there. Review Source VR Verified Reviewer President Computer Software Used the software for: 2+ years ### "Good system that works reliably" May 1, 2019 5.0 We are using Zoho for managing subscription payments for a SaaS product and it is working great. FOr the most part the system just works which is the most important thing to us. Pros Once set up, it runs pretty seamlessly without problems or difficulties. We have been on with them for a couple of years and haven't experienced any problems as the system changes and evolves Cons The documentation is not easy to use and I haven't found a good source for help. Their forums are good for cookie cutter questions, but challenging to get out if the box answers. Review Source MC Mike C. Chairman Information Services Used the software for: 1-2 years ### "Zoho Subscriptions hits the sweet spot!" May 30, 2019 5.0 Pros Zoho Subscriptions hits the sweet spot by providing the functionality needed by most small to medium sized subscription providers at a low cost. Its direct integration with Avalara Tax takes care of critical sales tax calculations. Its multiple payment providers handle everything from credit card transactions to delayed invoicing. Its built-in subscription management reminders and customer portal keep your customers up to date on their subscription status. Cons Lack of a direct Quickbooks integration. Review Source GC Glenn C. Executive Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Executive Director" May 30, 2019 4.0 Overall, a positive experience in respect to CRM manangement Pros \-extremely powerful -subscription renewal an excellent feature Cons \-lag between CRM syncing with subscription -problem with subscription: prorated rates within a month are not flexible; and adding 2nd tier subscriptions is complex and awkward -cannot change change on 2nd tier subscriptions automatically -updates to subscribers disappear to subscriber in 7 days and cannot be re-implemented by admin Review Source TC Taryn C. Business owner Publishing Used the software for: 2+ years ### "An excellent, automated software with great customer service" April 28, 2019 5.0 Pros It's automated and super customizable. Any questions are always answered promptly by the customer service team Cons There are so many customization options that it can get complicated to do very simple tasks unless you know where to look Review Source VR Verified Reviewer Co-Founder Information Technology and Services Used the software for: 1-2 years ### "The perfect start for us as a startup (ZOHO ONE Suite)" February 17, 2019 5.0 Pros Easy to set up Easy to operate Support reacts very quickly on all channels Extremely flexible for all business areas Benefit from this in connection with ZOHO CRM But don't use the API yet Cons At the moment I can't think of any details there. We are really very satisfied. With a few subscriptions everything has worked very well so far. Review Source VR Verified Reviewer owner Marketing and Advertising Used the software for: 2+ years ### "subscriptions" April 30, 2019 4.0 been great. Pros I like the ease of use and integration with Books and Paypal Cons I don't like that you can not export the client information including their cc numbers if you want to. Review Source SB Steve B. Director Information Technology and Services Used the software for: 1-2 years ### "Great solution for managing software subscriptions" May 30, 2019 5.0 Great it has made managing complex subscriptions systems much easier and hassle free. Pros I have found it easy to setup and use and the interface is well laid out and intuitive. Cons Have problems with some of the payment gateway solutions and not integrating well. But that may well be due to the limitations of Paypal Review Source pN punya N. Senior Manager - Customer Relations Telecommunications Used the software for: 6-12 months ### "-" May 31, 2019 5.0 Earlier, the billing carried out was a complete manual activity and the team was struggling in reconcillations and capturing payments. By using Zoho subscriptions, we could get a fix on this issue and saw better traction on saving and increasing revenue and efforts. Pros It is user friendly and could take care of the invoicing needs in my organization. Cons There are some areas that still need manual intervention - example; I cannot prefix the email recepients in cc when sending the manual reminders. Review Source BV Bishal V. Product Manager Information Technology and Services Used the software for: 2+ years ### "Customer Satisfaction" June 12, 2019 5.0 I am a happy customer. Pros I am satisfied for my journey with ZOHO. Cons Support and its timezones. No prompt responses when urgencies. Review Source JL Janardhanam L. Managing Director Internet Used the software for: 6-12 months ### "User frinedly product..." May 31, 2019 4.0 earlier all these subscription were made manually, ZOHO made every thing automated and reduced the manpower wastage... Awesome product.. Pros it has many options by default which i required, easy to use.. Cons After creation of a subscription, we cant edit all the feilds, that make to delete the old subscription and creation of new one.. we cant have two products in a single subscription. Review Source kK kevin K. CEO Information Technology and Services Used the software for: 1-2 years ### "Review" May 30, 2019 4.0 Very good Pros Like all the options available and easy to use Cons Can't think of any reason right now but will let you know Review Source Talk to a Capterra advisor for free and get results within 15 minutes.