--- title: "ADP Workforce Now On the Go Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ADP Workforce Now On the Go the right Payroll solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/231227/ADP-Workforce-Now-On-the-Go/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- ADP Workforce Now On the Go 4.4 (80) [View alternatives](https://www.capterra.com/p/231227/ADP-Workforce-Now-On-the-Go/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of ADP Workforce Now On the Go Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews AG Adrian G OwnerChild Day Care Services, 2 - 10 employeesUsed the software for: 1-2 years. “The ability to keep employee information, requests, and time records in one place helps streamline our internal processes. While we have experienced a few minor bugs and slower customer service response times lately, these issues have not significantly impacted our operations.“ March 13, 2026 Delauréanne Q SecretaryConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “The app can also be slow at times, and occasional updates affect navigation or require re-learning where features are located.“ January 9, 2026 Delauréanne Q SecretaryConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “The app is reliable for day-to-day tasks such as viewing pay information, tracking time, and accessing essential HR features on the go. While some functions are more robust on the desktop version, the mobile app is a helpful and efficient tool that improves accessibility and saves time.“ January 9, 2026 SB Sachita B Data Processing OperatorInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “At times the mobile version ran slowly, and the navigation on my phone was more difficult than on the desktop version.“ November 18, 2025 Delauréanne Q SecretaryConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “The mobile access makes it easy to review pay statements, track time, and manage basic HR tasks anytime, anywhere.“ January 9, 2026 Delauréanne Q SecretaryConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “Certain tasks require logging in on a computer to complete, which reduces efficiency when working solely from mobile.“ January 9, 2026 AG Adrian G OwnerChild Day Care Services, 2 - 10 employeesUsed the software for: 1-2 years. “We also appreciate how simple it is to manage employee information, requests, and updates in one place. While we’ve encountered a few minor bugs from time to time, they are usually resolved quickly and haven’t impacted our overall experience.“ March 13, 2026 CS Cassidy S HR ADMINUtilities, 11 - 50 employeesUsed the software for: 1-2 years. “Instead of letting you type in your current business info to link information, it will say you have to recover your user and password and then bring up the old company you had log ins for.“ October 27, 2025 ## Showing most helpful reviews Showing 1-25 of 80 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nick K. Principal & Owner Used the software for: 3-5 years ### "Helped Me Resolve a Tough HR Issue with Confidence" November 10, 2026 4.0 It helped me adjust a payroll amount to be accurate, in this termination scenario. Pros It helped me resolve my issue. I had to terminate someone for the first time. Cons It takes too long for the ADP representative's messages to send. Review Source Mohan S. ### "User-Friendly Payroll, but Timesheets Need Better Rounding" November 4, 2026 4.5 I use ADP Workforce Now On the Go for payroll and timesheets to address timesheet and payroll errors. Pros I find ADP Workforce Now On the Go user-friendly. Everything is good, and it’s easy to set up employees. Cons I’d like the time sheet to be easier to use because it doesn’t round off to the nearest minute. Review Source Cleaning Used the software for: Less than 1 year ### "Convenient HR tool" November 5, 2026 5.0 Overall my experience has been positive. ADP Workforce Now On the Go makes it easy to access pay statements, clock in/out, request time off and review benefits from anywhere. It is a convenient abs secure HR solution for employees and managers. Improvements in speed and user interface would make it even better. Pros ADP has been very helpful with employee management, they've got great customer support. A true value for money, they assist with better management of time tracking. Convenience and accessibility easily! I also love that it's secure, user friendly and keeps all HR information in one place. Cons The mobile app has limited functionality compared to the desktop version. It can slow to load during peek hours and the navigation is not very intuitive for new users. Review Source Owner Used the software for: 1-3 years ### "Worth it! Give it a try and save your own time." November 5, 2026 5.0 Been with them for a few years, and also added another company. User friendly and so great. Makes payroll and documentation a breeze. Pros So thankful for the customer support! They are prompt and helpful right away. Never make me feel dumb if I don't know what I'm doing, Cons The price, but I also understand the service level provided. I don't love that it goes up, but it hasn't been too big of an increase over the years. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) They were awful. No help whatsoever, and just didnt work Review Source Treasurer Used the software for: 3-5 years ### "Good support from support staff." November 5, 2026 4.0 Overall works well with our small business. It is a good product. We have been using it now for 5 years with very little issues. I have no regrets in going with ADP Pros It works, and when I have a problem, ADP staff is quick to respond and very knowledge about their product and able to quickly resolve problems. It has been fairly easy to add employees. Still learning about terminating employees. The cost per employee is quite reasonable. Cons it can be difficult to download reports, sometimes combability issues arise if you don't use Microsoft excel. Review Source Owner Operator Used the software for: 1-3 years ### "ADP Workforce Now: A Comprehensive Platform" November 5, 2026 5.0 ADP Workforce Now is a comprehensive platform with many valuable tools, it is designed for both larger organizations and smaller seasonal businesses. While having payroll, time tracking, and employee management integrated is beneficial, there is room for improvement on the customer support side of things. Pros ADP Workforce Now offers a variety of useful features, but the overall value really depends on the size of your business and how many of those features you actually use. For a smaller business with seasonal employees, you have the option of skipping payroll which means I don't have to pay for a product I am not using. The time-tracking features are useful for monitoring employee hours and preparing payroll. Having everything connected in one system is convenient and helps reduce manual administrative work. Having employee information, payroll records, and employment details in one place is a definite advantage. It helps keep things organized and makes managing employees easier. Cons Customer support is an important part of any payroll system, particularly when dealing with time-sensitive issues. Having access to knowledgeable representatives who can provide clear answers and resolve problems quickly makes a big difference. I would like to see more consistent support, particularly when dealing with questions that require follow-up or more personalized assistance. I find some days I get a great agent who can skip my payroll and update the timecard within 5 minutes and other days I get someone who tells me it can't be done and I have to open a ticket with support. This is very frustrating. I would also like to see an option where employees can log their breaks if breaks are unpaid. Particularly a long lunch break, as it stands, it needs to be adjusted manually. Review Source Kumon Instructor Used the software for: 3-5 years ### "Great payroll service, smooth website, less-smooth mobile app." November 5, 2026 4.0 Overall, a smooth and useful platform, especially on the web where it works best. Getting into the mobile app isn't always smooth, and some employees are unable to altogether, while others sometimes aren't able to clock in or out. Price seems to be a bit high for the value received in comparison to ADP previous platform (increased cost does not justify increased benefit, in my opinion). Pros The platform is very easy to use to calculate and submit monthly payroll! It takes a bit of time to get use to it, as anything does, but the customer service onboarding process made it very smooth. It is easy to add or terminate employees as needed, taking only a few minutes each. Having a native Android app makes it even more convenient instead of trying to make a webpage load and scale properly on a mobile device. Cons I find the cost to be a bit on the higher side, especially since switching from the older ADP TeamPay platform. While the ability for staff to self-check-in/out is very useful via their own timesheet, I have two employees that are entirely unable to use the time clock in the app, for reasons we could not figure out, even with technical support help; the result was just tracking their hours on paper like we did with TeamPay (prior to Workforce Now On the Go), but that means that I'm still paying extra for the newer platform whilst not getting the benefit for those employees. I can see this being a more serious issue for large companies with a lot of employees. Also, logging in to the Android app can be quite tedious at times. Despite consistently enabling biometric logic for quick access, I have enable this nearly every login, which makes me unable to just quickly log in to check when an employee clocked in/out. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Upgraded platforms within ADP to gain access to employee timesheets with mobile clock-in/out. Review Source Baker Used the software for: 1-3 years ### "Satisfied with ADP Workforce Now on the Go" November 4, 2026 4.0 Overall I am happy with ADP Workforce Now on the Go. It is an efficient way to manage staff hours and payroll. And I like how ADP automatically calculates stat holiday payment. Pros It is good value for our money and saves us time vs. having our accountants deal with payroll. Customer support has been fairly satisfactory. Cons Technical issues are what I like least. I have to call in to work out error messages a few times a year. Staff sometimes find time tracking glitches when they clock in and out. Review Source Owner Used the software for: 3-5 years ### "Great technical support!" November 4, 2026 5.0 I am very pleased with the product as a whole. I find the support is very helpful and quick to resolve any issues. Pros It is very easy to navigate and extremely user friendly. I was apprehensive about using the chat as I expected it to be a chat bot but it was a real person who resolved my issue in minutes. Cons The only downside I have discovered so far is I I find it difficult and confusing to terminate an employee. However it could just be the user! Review Source Dental Practice Manager Used the software for: Less than 1 year ### "Wonderful customer support" November 4, 2026 5.0 Appreciate all the small business specialists that are available for assistance if needed. Everyone is highly skilled. Pros Great customer support. Never a long wait to speak to a small business specialist through the chat. Easy feature to use. Cons My company have been using ADP since April 2026, and everything has been easy so far. Love direct deposit. Review Source Owner Used the software for: 5+ years 4.0 November 10, 2026 AI summary based on a full review ADP offers a dependable payroll system that helps small businesses stay compliant with government regulations. However, users may encounter some technical glitches that disrupt the user experience. Log in to unlock the full review, detailed ratings, and pros & cons Administrator Used the software for: 3-5 years 5.0 November 10, 2026 AI summary based on a full review The ability to chat directly with a live agent improves user support significantly. There are no noted limitations in the review. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 4.5 November 6, 2026 AI summary based on a full review The informative support representatives are a significant advantage, assisting with various issues effectively. On the downside, the initial setup was difficult, and some tasks are more complex compared to previous software. Log in to unlock the full review, detailed ratings, and pros & cons Lisa W. Customer Care Representative Used the software for: Less than 1 year ### "Convenient!" January 6, 2026 4.0 This is definitely the best app I've used so far to input hours for work and to keep track of my pay and holidays. Generally user friendly and makes getting work related docs a breeze. Pros It's quite convenient for inputting your hours on the go. I do like how easy it is to access things like your paystubs and book holiday time off. Cons Navigating in the app can be a bit tricky. I often get lost in it. Then back out and lose what I was doing. Review Source HR Generalist II Used the software for: 3-5 years ### "A Great Software for Your HR Needs" November 17, 2025 5.0 It was wonderful, it provided everything in one central location for the department eliminating the need for multiple software programs to meet the needs of the department. It is user friendly and all new employees to the department learned the program quickly. Pros This is a fantastic one stop shop for all things HR! If you are looking for a one stop shop program this one will work well! Cons The user-friendly program ensure that the organization stays in compliance with state regulations, provides a one stop shop for all things HR and payroll related, and the value of the software made the department run more efficiently. Review Source Erica D. Founder Used the software for: Less than 1 year ### "It saves some time but the software isn't intuitive to use " April 14, 2025 2.0 Pros It saved time on payroll which is the main reason I signed up for it. Cons The setup process is a bit antiquated. I had to submit an Excel spreadsheet to get setup (rather than just doing everything online). Also the software isn't very intuitive so it was confusing to use at times, and after cancelling they kept emailing me even after I unsubscribed multiple times. Review Source Property Manager Used the software for: 1-3 years ### "ADP workforce now on the go is my preferred app" November 19, 2025 5.0 My overall experience with ADP workforce now on the go is great. I like that as soon as I log in everything is hidden so that no one can see what I'm looking at. It is very convenient especially when I'm trying to show someone something. Pros ADP workforce now on the go is so easy to use. When I need to look up my statements, it is very easy to navigate and download them. Anytime I've had issues I could easily contact customer support and they were always quick to help. Cons There isn't anything I don't like about ADP workforce on the go. I enjoy everything the app has to offer. Review Source Financial Administrator Used the software for: Less than 1 year ### "Common Sense Program" February 10, 2026 4.0 It was fairly common sense based and easy to use. I only encountered one issue and that was of my making. I have not used this program for several years now as I have changed positions. I am not sure if this still counts. Pros It is a great program for employee management. I was not part of the purchasing process as its was a government job that I was working at but it was fairly common sense and easy to use for our payroll. Cons I couldn't really find anything wrong with ADP Workforce. If you were a person who did not understand payroll and how it worked, I can see that it might be an issue. Review Source HR Assistant Used the software for: 3-5 years ### "ADP - Longevity is here. " October 27, 2025 4.0 Looking back, their company as a whole and their product sweet is pretty good. There were come struggles with us trying to utilize and connect their compensation dashboard with the performance dashboard. I am unaware if they have made progress on that. Pros They were able to tailor a lot of their settings around our needs. I used to think their customer service wasn't great, but after switching to Paylocity, it is much better than some of their competitors. Cons You are unable to have two tabs open at the same time for ADP, which makes it harder to navigate through processes. Review Source Owner Used the software for: 1-3 years ### "ADP Workforce Now on the GO - HR Saving Grace" February 19, 2026 5.0 I love the product my field team can clock in and out with ease. Also, can check out HR concerns tax filings etc. Pros Amazing software product! Employees are able to clock in and out from any location great for remote workers. The cost is fair and product smile to use with click drag features. Cons Sometimes login with the high security requirements can be an issue yet your data is secure. ADP support is available yet can take awhile to get online. Review Source Sandrine L. Team Leader Used the software for: Less than 1 year ### "Simple and effective, but nothing very advanced" February 18, 2026 4.0 Simple and effective, but nothing very advanced. When I became a Team Leader, we switched to another company. We had some issues with agents on temporary leave because we were required to set a deadline, but with the project we were working on, it was hard to predict timelines. Pros When I was using ADP, I wasn’t a Team Leader. I only used it for payroll and vacation requests. From what I remember, it was pretty easy to navigate and find what you needed. Cons Nothings come to my mind. Like I said it was pretty easy to ue and find what we need. All document for taxes was there. Review Source Melissa Z. PA Used the software for: 1-3 years ### "View hours in real time" March 16, 2026 5.0 It is great. I liked the accessibility to see my hours and calculate my next paycheck ahead of time. Pros It was a great app to punch in from your phone. As long a you're sitting at your desk, it will connect to let you punch in. Cons If your phone is acting up, you will not punch in timely and essentially be "late" to work even though you're at your desk Review Source Michael W. AR Followup Used the software for: Less than 1 year ### "Great easy to use program" February 19, 2026 5.0 It has been a pleasant experience. Very east yo get the hang of it. I would recommend this to any one thinking about it Pros Very easy and simple to use. Our office just starting using this program. So far there have been zero issues. I like how compact but includes everything you would need! Cons So far there are no cons. Very user friendly. Find all you need in one spot. Wish all programs were as great as this! Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) We were bought out and new owners switched. Review Source Victoria H. VP of HR when I worked there Used the software for: 1-3 years ### "Good product to use for remote employees" October 28, 2025 4.0 Good product and I felt it met the needs of the company I worked with at that time since we had employees out in the field. Pros the product itself, the HRIS database, easy to use, it helps when you have employees out in the field to track their time. Cons The customer support, ADP only supports large companies well. They are not the best at customer service for small companies. Review Source Rania A. Bookkeeper Used the software for: 1-3 years ### "Very useful!" September 22, 2025 5.0 Pros I love working with ADP. They really are a user friendly company. The app makes it so much easier for my employees to track their paystubs, submit and monitor their PTO, as well as update any personal info needed. Cons I think it gets confusing when the employer is also an employee and they need two separate logins. They would rather use one login, and be able to switch between employer and employee profiles. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.