# Heimdal Patch & Asset Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Heimdal Patch & Asset Management the right IT Asset Management solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231180/Heimdal-Patch--Asset-Management/reviews --- Heimdal Patch & Asset Management 4.7 (64) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Reviews of Heimdal Patch & Asset Management Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews MM Mads Dröscher M Account ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It can withstand thirdpary patches, Microsoft updates and my own applications - and addtionally, i am getting a full asset view of the whole environment.“ April 22, 2025 FN Frederik Kalb N IT AdministratorWarehousing, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Cannot always update software that was not installed through Heimdal, even though the software exists in the Heimdal software/app library.“ January 17, 2022 MM Mikael M IT CoordinatorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “Patches and assets are one of the most important building blocks in a IT environment today that make the product highly recommended!“ April 29, 2026 CM Carsten M IT Security SpecialistOil & Energy, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “We've experinced a couple of times, that a "false positive match" in applications names resulted in unwanted applications installed on computers by Heimdal. But that should be fixed now.“ February 2, 2022 CB Christian B Head of IT Operations and SecurityConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Heimdal Patch & Asset Management delivers a low cost entry point to managing patches for both windows and 3rd party applications.“ January 17, 2025 YP Yannick P IT-Operations ManagerNon-Profit Organization Management, 201 - 500 employeesUsed the software for: More than 2 years. “The "uninstall" feature is a bit unreliable and difficult to target certain applications.“ April 7, 2022 MM Mikael M IT CoordinatorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “Make our company secure and manageable and to make our users more confident i our environment.“ April 29, 2026 II Isabelle I IT DirectorGovernment Administration, 201 - 500 employeesUsed the software for: More than 2 years. “I was not instructed that on each computer Services had to be on automatic for the updates to work. “ January 20, 2022 ## Showing most helpful reviews Showing 1-25 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Edmund H. Infrastructure Engineer Education Management Used the software for: 1-2 years ### "Brilliant product supportive team" January 27, 2025 5.0 Brilliant, we won't be going back anytime soon their support team has blown us away with their assitance and how they are happy ot go above and beyond everytime. Pros We deploy Heimdal to replaced Sophos and immediately discovered that their response times and professional responses from their support team are simply exceptional, direct access to subject matter experts on a tricky subject. Absolutely brilliant. Cons The setup did require some in depth knowledge of hte product particularly around getting the policies setup correctly for our particiular setup. Documentation was not always there, their support team however was. Alternatives considered [WatchGuard Endpoint Security](https://www.capterra.com/p/233856/WatchGuard-EPDR/) Reason for choosing Heimdal Patch & Asset Management The price point was better with Heimdal, also the over all features were better in Heimdal. Switched from [Intercept X Endpoint](https://www.capterra.com/p/151731/Sophos-Endpoint-Protection/) Both price point and the ability to use patch management in Heimdal, we also use different defensive technologies at our permiter to increase our over all protection,. Review Source JB Jimmi B. Group IT Manager Consumer Goods Used the software for: 2+ years ### "This solution is the best, it just works!" June 4, 2025 5.0 I'm very very happy with this tool! We had it for over 5 years and we have only had to help the tool update Chrome on one occation and that was not the tools fault but Chrome. They also have a PAM solution which is great. Pros It just works! For a small IT department like our, this is what we want. Everything just runs smoothly without any need of help from technicians, it's a dream come true. There are around 300 applications and they are always adding more. Third-party patches are applied automatically without any need of configuration from technicians. They just gets patched. It is great. You can't ask for more! Cons The infinity management for your own patches and applications could be a little better. The encryption sometimes break the installation. So can trust it and always need to test the deployment first. With regular msi / exe installation you can just run it without testing on other platforms. Switched from [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/) Better solution and the patching was done automatically. Review Source MM Mikael M. IT Coordinator Education Management Used the software for: 2+ years ### "School Enviroment" April 29, 2026 5.0 Very fast and reliable support for b2b. Good with personal contact in Nordic languages. The product regains control of the company. It builds up the technical foundations for IT-Teams. Handels being more secure. Pros Make our company secure and manageable and to make our users more confident i our environment. Patches and assets are one of the most important building blocks in a IT environment today that make the product highly recommended! Cons Learning curve could be more satisfying. More video-guides should be appreciated. Maybe recommend customer to try new functions when they arrive in dashboard. Review Source JB Jake B. IT Helpdesk Agent Information Technology and Services Used the software for: 1-2 years ### "Good Product But Can Be Limited" March 17, 2022 4.0 Overall its not too bad of a product, my only concern is the amount of false positives we have received as a business and now we are a little desensitized when an alert comes through saying High Risk as it is normally just a PC that requires a reboot after a windows update. This also comes through when you set a custom update delay which I also raised with the internal support team. Pros I like how easy the product is to use, manage, deploy and make changes on the Management Console. Cons The reporting looks good on first glance, but is not consistent and shows errors inside a small time frame and not a large time frame. When checking the console, these flagged errors do not appear. You also cannot make the reports appear when you would like and the only customisation you have is that you can change the frequency of how often in a week these come through (Minimum 3 days, Maximum 7 days). Review Source RW Robert W. IT administrator Food & Beverages Used the software for: Less than 6 months ### "Fire and forget" February 12, 2026 5.0 Once the installer is set up via group policy, it's fire and forget. Default endpoint policy covers basic windows and 3rd party patching. Easy adjustments of policies and policy assignments. Pros Rollout via Group Policy and msi installer and the default endpoint policy settings are all you need to get going. Cons You need to build your license integrated msi yourself, which only works with the HeimdalLatestVersion.msi, but NOT with the Heimdal\_Thor\_Launcher.msi . So make sure you download the right file for rollout. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Heimdal Patch & Asset Management Higher degree of automation in Heimdal, especially on PEDM. Review Source MN Mohammed N. Head of Department Retail Used the software for: 2+ years ### "Reliable Patch Management with Smart Features" June 30, 2025 5.0 Overall, my experience with Heimdal Patch & Asset Management has been positive — it streamlines patching and asset tracking effectively. Pros Heimdal Patch & Asset Management offers seamless automation and intuitive scheduling, making patch deployment effortless. The centralized dashboard gives clear visibility and control over assets across the network Cons The interface can be improved further, additionally, more granular reporting options would help in overall tracking Switched from [Carbon Black Endpoint](https://www.capterra.com/p/168868/Cb-Predictive-Security-Cloud/) Found Heimdal value for money and with good features Review Source LB Luke B. IT Director Education Management Used the software for: Less than 6 months ### "Heimdal: Patch Management Simplified" May 27, 2025 5.0 Heimdal has been simple to get deployed on all my endpoints. Working with sales and onboarding has been a pleasant experience as well. Pros Heimdal provides an intuitive interface that makes it easy to identify which assets require patching and for what applications. The built in vulnerability rating scores on individual patches allow me to prioritize those that are the greatest risk. Even better, the automatic patching keeps the majority of my applications up to date and even offers an option to patch unsupported apps by uploading the updated files and pushing them out to the endpoints. Cons I have not had any issues with Heimdal thus far, it has been an excellent product that simplifies my patch management for my device operating systems and applications. Switched from [Action1](https://www.capterra.com/p/180609/Action1-RMM/) Heimdal provides a unified platform for patch and asset management to integrate with MXDR services. Previously, I needed several vendors to achieve the same goals. Review Source PE Pete E. Head of IT Services Education Management Used the software for: Less than 6 months ### "Great product for security and patch management." April 4, 2025 5.0 Overall the product is slick, has many features, and is excellent at blocking encryption processes. Pros Heimdal is easy to use, has granular settings and permissions, and includes a light theme as well as dark. Cons The remote control function could be easier to configure and use. Switched from [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) EndPoint Central was becoming slower to navigate and there were too many options to work through. Heimdal is slicker and easier to use. Review Source AB Allan B. Head of IT Mining & Metals Used the software for: 1-2 years ### "My new trusted partner in patching" June 18, 2025 5.0 Very positive, it has saved me so much time and brought everything back into a centralised dashboard. Patching is easier now, more efficient and quicker to complete. Pros Automation of patch management, centralised console and at a good price. Also very good at patching applications, such as Adobe and browsers. Cons Configuration options can be a bit confusing but the support from Heimdal was excellent. Air-gapped support would be advantageous if we could download updates to an on-premise server. Review Source NM Nudrat M. Customer Success Manager Information Technology and Services Used the software for: 2+ years ### "Useful and Important" December 22, 2025 5.0 Overall our clients have been very positive about it and that's why We keep selling them as third party , as it simplifies patching, improves visibility, and saves time through reliable automation. Pros What our client like most about Heimdal Patch & Asset Management is how easy it is to use and how it takes care of patching automatically without needing constant attention. Cons What we hear from our clients is their experience with Heimdal Patch & Asset Management Reporting and dashboard customization could be improved Review Source CB Christian B. Head of IT Operations and Security Construction Used the software for: 1-2 years ### "Great product at an affordable price" January 17, 2025 4.0 I primarily use Heimdal P&A for monitoring Windows patch deployment, since we already have other ways of handling these, however P&A adds highly usefull insigths into patching status for clients. The 3. party patch management is highly usefull, and makes the everyday 3. party application patching a lot easier. Pros Heimdal Patch & Asset Management delivers a low cost entry point to managing patches for both windows and 3rd party applications. Many of our applications are including, and new applications are continously being added. Cons While there still could be more 3. party applications that could be added, support is always quick to answer and respond. Review Source FJ Frederik J. System Consultant Computer & Network Security Used the software for: 2+ years ### "Excellent security with a lot more build in" March 23, 2022 5.0 Works great. We use it for a lot of different endpoints. Pros Everything in the same ecosystem. Only pay for what you need. Cons The admin portal can be a little difficult to navigate in the beginning. But once you get the hang of it, its not a problem. Reason for choosing Heimdal Patch & Asset Management It came with a long list of features. Taking everything and collecting it under one application was a big bonus for us. No need for a long list of security software when you can go with ONE that does it all. Review Source JC Jesper C. IT-Specialist Furniture Used the software for: 2+ years ### "Patch management" April 4, 2022 5.0 Realy good, again the 3rd party update feature is king, and aswell for windows updates if we have a sales personor QC in the fields for a long time with out connecting vi VPN we then allways know that heimdal has his og hers back with regards to updates Pros i Love the automatic 3rd party software update feature, it makes it easy to make sure alot of the software we use allways are up to date. Cons Not much it did take me some time and a couple of test policys to get running just how i wanted with allways installing one form a product on certin system and another version on others. Review Source IK Iain K. IT & Special Projects Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Comprehensive multi-tier protection" July 4, 2023 5.0 Pros From setup to deployment and support, the Heimdal experience has been unlike any other software I've used in recent years.Having a single pane of glass to manage critical end-point protection helps you easily get an overview of your estate. Cons Nothing - the product and support is excellent. Review Source CM Carsten M. IT Security Specialist Oil & Energy Used the software for: 2+ years ### "Heimdal = 3. party patching made easy" February 2, 2022 4.0 Primarely 3.party patching Pros The deployment goes smoothly, so it's an easywin if you'd like to be in more control of your 3.party patching. Also, Heimdal listens if you have ideas for improving the way things work. Cons We've experinced a couple of times, that a "false positive match" in applications names resulted in unwanted applications installed on computers by Heimdal. But that should be fixed now. Review Source II Isabelle I. IT Director Government Administration Used the software for: 2+ years ### "Patch & Assett Management" January 20, 2022 4.0 It is a bit complicated, but once it is setup, it works fine. Pros Having patches automatically downloaded and installed on many networks is a good thing. It is difficult to train users on updating, they regularly forget. Cons I was not instructed that on each computer Services had to be on automatic for the updates to work. I had to revisit each one. Reason for choosing Heimdal Patch & Asset Management It was in the package with the AV. It is nice to have them together. Review Source TK Tom K. Systemadministrator Insurance Used the software for: 2+ years ### "3party software patch og deployment" March 22, 2022 5.0 Pros Professional and serious help when things do not work out as desired. Cons Sometimes when you have not used the dashboard for some times, i can be diffecult to find a specific setting again. Review Source bF blair F. writer Writing and Editing Used the software for: 2+ years ### "Easy to be Safer" January 25, 2022 5.0 Pros lite on resources. fills security gaps. innovative. Cons some confusion about product branding. is it still called thor (for example), or some other longer name? Review Source IT Inga T. IT Support Officer Non-Profit Organization Management Used the software for: 1-2 years ### "Automate patching for Windows updates and third party apps updates" March 17, 2022 5.0 Great experience. Setup is easy and support was good. Pros Third party apps are being patched automatically Cons Cant think of anything that could be improved Review Source FKN Frederik Kalb N. IT Administrator Warehousing Used the software for: 2+ years ### "Review on Heimdal Patch & Asset Management" January 17, 2022 4.0 Pros Easy to use. Large software library. Lots of different options Cons No smart options to uninstall specific versions of a software. Can only uninstall all versions. Cannot always update software that was not installed through Heimdal, even though the software exists in the Heimdal software/app library. Example is Google Chrome. Review Source JC Josh C. Endpoint Solutions Specialist Law Practice Used the software for: Less than 6 months ### "Great solution - Easy to use and highly effective" August 26, 2021 5.0 Overall the experience with this product has been great, the support from \[SENSITIVE CONTENT\] and the rest of the Heimdal team was excellent and we have been able to successfully role this out to over a 1000 devices without any issues Pros The ability to automatically patch a range of applications without any user impact Cons Would like to see more functionality for windows updates Reason for choosing Heimdal Patch & Asset Management Easier and more automatic Review Source EP Elza P. Customer Service Agent Information Technology and Services Used the software for: I used a free trial ### "Patching module review" April 11, 2022 5.0 Pros The installs are happening in the background, there is no bother. The suite contains a lot of important applications. Cons I don't that there is something that I don't like about this module. Review Source MDM Mads Dröscher M. Account Manager Information Technology and Services Used the software for: 2+ years ### "Great patching solution" April 22, 2025 5.0 It's great, both as an admin and as a user. As an admin you will get a great overview and compliance insight, and the user gets an almost uninterupted experience with a serverly improved level of security. Pros Heimdal's P&A module is in my opinion the best hyper automated patching solution. It can withstand thirdpary patches, Microsoft updates and my own applications - and addtionally, i am getting a full asset view of the whole environment. Cons Sometimes the reboot promt isn't the greatest and the catalogue of applications cloud be bigger Review Source SS Simon S. Information Assurance and Security Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Flexible, effective, and informative" April 15, 2025 5.0 Heimdal Patch & Asset Management is of the same high quality and innovation as their other products. If I was setting up a green-field enterprise, I wouldn't hesitate in deploying the Heimdal Suite as the heart of our security toolset. Pros The simplicity of use and the clear visibility of what's needed, and what is being done across the estate, and each device in particular. I particularly like the status information and control which is available to the end user, and the range of software packages covered. Asses information is rich and workable data. Cons Sometimes, very rarely, it could tell me that an app needed an update but took an age to enumerate, obtain, and apply the patch. Review Source CS Colin S. Service Delivery Manager Media Production Used the software for: 2+ years ### "Heimdal patch and asset management at a media company" June 6, 2025 5.0 It's a great product, it keeps the auditors happy because I can demonstrate that patching is happening, it keeps the users happy because they don't need to contact the Help Desk to update software and it keeps IT happy because we are more secure. Pros It's very easy to use and allows requires very little administration once running. The policy is simple to deploy. Cons Navigating the system could be easier, it is sometimes hard to find what I am looking for and reporting could be more flexible. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.