# Identifix Shop Manager Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Identifix Shop Manager Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more. Source: https://www.capterra.com/p/230863/Identifix --- # Identifix Shop Manager Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Identifix Shop Manager ## What is Identifix Shop Manager? Cloud-based auto repair tool with integrated shop management which helps professional automotive technicians identify and fix problems, track inventory, produce reports, and more. Key features include detailed estimates for specific repairs, parts optimization to prevent delays, and advanced analytics for informed decision-making. ## What is Identifix Shop Manager used for? [Auto Repair](https://www.capterra.com/auto-repair-software/) Top alternative Featured Overall rating Based on 55 user reviews Reviews sentiment Positive 78% Neutral 9% Negative 13% Starting price $289 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Identifix Shop Manager?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.solera.com/&name=Identifix Shop Manager) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Identifix Shop Manager 4.2 (55) VS. [4.5 (1,139)](https://www.capterra.com/p/148516/Marketing-360/reviews/) Starting Price $289 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (55) Ease Of Use 4.5 (1,114) Value For Money 3.7 (49) Value For Money 4.3 (874) Customer Service 3.9 (48) Customer Service 4.6 (1,049) ## Identifix Shop Manager alternatives [4.2 (261)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [4.4 (89)](https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.8 (744)](https://www.capterra.com/p/216500/Autoleap/reviews/) Starting price $179.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [ARI](https://www.capterra.com/p/201737/ARI/) [4.6 (660)](https://www.capterra.com/p/201737/ARI/reviews/) Starting price $39.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201737/ARI/) [View all alternatives](https://www.capterra.com/p/230863/Identifix/alternatives/) ## FAQs about Identifix Shop Manager Overview ### Which roles and teams benefit most from Identifix Shop Manager? Identifix Shop Manager is most used by shop owners, general managers, service advisors, and lead technicians in automotive repair businesses. Owners and executives use it to oversee shop performance, invoicing, and profitability, while advisors and office staff manage customer communication, estimates, and scheduling. Technicians rely on it to track repairs and service workflows efficiently. Answer based on 53 reviews Overview ### What company size and industries is Identifix Shop Manager built for? Identifix Shop Manager is designed for small automotive repair businesses, with 96% of reviewers from small businesses and 94% in Automotive. It also serves some midsize shops at 4%, plus Transportation/Trucking/Railroad at 4% and Oil & Energy at 2%, primarily for auto repair work. Answer based on 55 reviews Features and Usability ### What are the key features of Identifix Shop Manager? Identifix Shop Manager includes core shop tools like estimating, work order management, inventory management, appointment scheduling, and reporting. Its differentiating features center on repair information and vehicle troubleshooting, including symptom-based search, diagnostic trouble code lookup, wiring diagrams, OEM service data, labor guides, and service history tied to workflow management. Answer based on 20 reviews Pricing ### How much does it cost and what fees or limitations are included? Identifix Shop Manager offers Evolve at $289/month flat rate, with Thrive at 389 and Dominate at 489; Launch pricing is not listed. Reviews say some shops recover the fee quickly, but others call it expensive, note rising costs, and report cancellation and autopay refund hassles. There is no free version or trial listed. Answer based on 12 reviews Integrations ### Which third-party tools and platforms does Identifix Shop Manager integrate with? Identifix Shop Manager connects natively to 9 third-party tools, including shop management and customer engagement platforms such as AutoVitals, Broadly, Demandforce, Kukui, Shopgenie, and Steer, plus parts and accounting systems like Nexpart Distribution Management, PartsTech, and QuickBooks Enterprise. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Identifix Shop Manager offer? Identifix Shop Manager provides webinars, documentation, and videos to help teams get started. Webinars support guided training with live instruction, documentation offers written reference materials for setup and feature review, and videos provide visual walkthroughs for learning tasks at a self-paced level. Getting Started and Support ### What customer support options does Identifix Shop Manager offer? Identifix Shop Manager provides email/help desk, FAQ/forum, and phone support. Users describe the help desk as prompt and helpful, with direct, personal communication that supports learning the system and resolving issues quickly. The FAQ/forum and phone support also give customers additional ways to find answers and get assistance. Answer based on 5 reviews Features and Usability ### Is Identifix Shop Manager easy to use? Identifix Shop Manager feels easy to use for many auto repair teams, especially for VIN lookup, diagnostics, and repair searches. Technicians often find key information fast in one place, but some shop staff say navigation can feel cluttered, certain manuals are harder to browse, and training may still be needed. Answer based on 17 reviews Bugs and issues ### Does Identifix Shop Manager have bugs or reliability issues? Identifix Shop Manager helps many repair shops diagnose problems quickly, but reliability feedback is mixed. Technicians value the shared fixes, symptom search, and centralized repair data, while some service writers and shop managers report glitches, dated screens, inconsistent vehicle identification, and occasional reporting delays or missing information. Answer based on 20 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Estimating 4.5 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Estimate expected cost based on various factors before a project begins Maintenance Scheduling 4.6 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests Quotes/Estimates 4.2 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Activity Dashboard 4.2 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Multi-Location 3.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Manage and support multiple locations Accounting 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Identifix Shop Manager 19 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Schedule appointments via a calendar Create, manage, and send invoices or bills to customers Communicate using direct chat or messages within the system Manage and track all internal and external communication conducted via calls, email, text, or chat Assign working shifts or tasks to employees based on their availability Estimate expected cost based on various factors before a project begins Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Track and manage inventory levels to maintain proper supply Schedule predetermined or ad hoc maintenance services and labor requests Manage and support multiple locations Generate quotes or estimates for customers Ability to record, store, update, and retrieve information Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Track work performed and resources used for past customers, sites, or assets Set up connections to third-party platforms to improve business processes Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Features 4.2 (53) 4.2 Based on 53 reviews ## Pricing Value for money 3.7 (49) [View pricing plan details](https://www.capterra.com/p/230863/Identifix/pricing/) Evolve $289.00 Flat Rate,Per Month It includes: - Everything in Launch - Unlimited End Users - Gross Profit Parts Matrix - Labor Matrix - Actual Tech Labor Rate - Accounts Receivable Statements - Service Clocks Thrive $389.00 Flat Rate,Per Month It includes: - Everything in Evolve - Native Parts - OE Specs - Way Text plus Messenger - Maintenance Builder - Remote Signature Capture - Multi-Location Dominate $489.00 Flat Rate,Per Month It includes: - Everything in Thrive - Analytics - Query Building - Coaching Reports - Report Email Automation - Global Canned Jobs Value for money 3.7 (49) 3.7 Based on 49 reviews ## Integrations [ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[ PartsTech](https://www.capterra.com/p/231766/PartsTech/)[ Kukui](https://www.capterra.com/p/164990/Kukui-All-in-One-Success-Platform/)[ AutoVitals](https://www.capterra.com/p/199983/The-Digital-Shop/)[ Nexpart Distribution Management](https://www.capterra.com/p/77054/Nexpart-Distribution-Management/)[ Steer](https://www.capterra.com/p/160170/MechanicAdvisor/)[ Shopgenie](https://www.capterra.com/p/10014376/Shopgenie/) ## Support, customer service and training options Customer Service 3.9 (48) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (48) 3.9 Based on 48 reviews ## User reviews Overall rating 4.2 Based on 55 reviews Filter by rating 5(33) 4(10) 3(5) 2(2) 1(5) Mentioned topic Sorted by most recent AW Artisha W. Representative Automotive ### "Identifix Shop Manager " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2025 I get a comprehensive marketing platform that provides rapid deployment across key channels like email, print, Facebook, and display advertising. With On Demand from Identifix, you have access to an extensive selection of customizable coupons, complete with critical disclaimers and expiration dates to draw consumers to your shop and keep your offers front and center of your customers. Pros Handles job tracking, scheduling, digital inspections, and creates detailed, professional repair orders. Cons I really don’t have any complaints. I love the easy access and fast response to my inputs with ease. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. David D. Driver Transportation/Trucking/Railroad ### "Straightforward to set up" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 3, 2025 My overall experience with Parsio is that it’s a clean, efficient tool for automatically extracting data from documents like emails, PDFs, and receipts. It feels straightforward to set up, accurate in pulling the fields you need, and especially useful if you want to save time on manual data entry or connect the results to tools you already use. Pros What I liked most about Identifix Shop Manager is how it centralizes repair information, diagnostics, and labor guides in one place, making it easier and faster to troubleshoot vehicle issues. I also appreciated its user-friendly interface and the way it integrates repair data with workflow management, helping shops save time and improve accuracy. Cons I also appreciated its user-friendly interface and the way it integrates repair data with workflow management, helping shops save time and improve accuracy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TW Tyler W. mechanic Automotive ### "Charged after cancling subscription" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 13, 2025 Frustrating. They make cancling a subscription a hassle so that you might keep paying it. Had to get a refund through my credit card company. Pros Good information like all the alternatives Cons Overcharged and a hassle to get the money back and cancel the autopay. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AE Amany E. Infrastructure Manager Oil & Energy ### "Increased my shop’s accuracy in estimations and reporting" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 16, 2025 Pros I have used Identifix Shop Manager for estimating the repairs costs and to track parts utilization and it has been helpful. By using this tool there’s an opportunity to notice some problems which is useful when making choices, for instance in relation to inventory and time required for repairs. Cons I’ve found that there is a problem with the reporting process. Sometimes it can take much time to create custom reports, thus prolonging the analysis of the shop performance metrics, for instance when one needs to make it immediately. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mike P. Lead Mechanic Automotive ### "Best Automotive Shop Management Program " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2025 It has been and is still currently a great addition to my business. Pros Its very intuitive and easy to use design Cons Its sometimes has a longer load up time. But only slightly overall very happy. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) The Price and Ease of Use of Identifix over Mitchells software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JE Jeff E. Service manager Automotive ### " Very helpful respurce" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 8, 2025 Pros The ease of use looking up diagnostic procedures Cons When some searches provide no results it’s not helpful Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GU GENE U. CEO Automotive ### "Cannot cancel subscription" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 1, 2024 Pros Manual Ok Cons Have tried for 3 months to cancel, still charging my CC Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP leon P. CEO Automotive ### "Super à utiliser 👍" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 August 2, 2024 Pros Bon outil assez efface je recommande à tout garagiste Cons Identification des models qui peut parfois manquer de fiabilité Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Jason A. manager Automotive ### "identifix premiere diagnostics database" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2024 i love identifix for diagnostics this is my go too software Pros diagnostics, my go to for any diag info and test procedures Cons difficult to navigate and not very user friendly definitely not intuitive Switched from [Auto Repair Manager (ARM)](https://www.capterra.com/p/252911/Auto-Repair-Manager/) [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) [ALLDATA](https://www.capterra.com/p/10010667/Alldata/) diagnostics database is second to none test procedures and feed back Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jesse E. Owner - Master Mechanic Automotive ### "Good software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 30, 2024 Pros I like rhat you can use any device to login to it Cons I dont think like that it doesn't come with a real time diagnostic aystem Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/230863/Identifix/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ARI vs Identifix Shop Manager](https://www.capterra.com/compare/201737-230863/ARI-vs-Identifix)