# Zoho Commerce Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Zoho Commerce the right eCommerce solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/230854/Zoho-Commerce/reviews

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Zoho Commerce

4.3 (59)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Zoho Commerce

Ease of use

4.4

Customer Service

4.1

## Pros and Cons in Reviews

Deeppak G

CEOEducation Management, 11 - 50 employeesUsed the software for: 1-2 years.

“Key features such as a streamlined quotation creation process and allowing customers to directly download PDFs should be added.“

April 15, 2026

JH

Joe H

eCommerce ManagerRetail, 2 - 10 employeesUsed the software for: I used a free trial.

“Their API is very restrictive also to prevent you from using a third party e-commerce platform with their inventory platform, i.e you can only import one image“

July 6, 2023

Deeppak G

CEOEducation Management, 11 - 50 employeesUsed the software for: 1-2 years.

“It also offers its own built-in payment solution, eliminating the need for third-party tools.“

April 15, 2026

JH

Joe H

eCommerce ManagerRetail, 2 - 10 employeesUsed the software for: I used a free trial.

“However, it became very evident that if you want anything that resembles a professional eCommerce site, you don't want to use this. “

July 6, 2023

RR

Ricardo R

MarketingConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years.

“I was able to make a website easily as other places to build stores online.“

May 6, 2024

SN

Shyamala N

Web DeveloperMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months.

“The live chat option is available only for the trial version. Once the project is moved from the trial version, the live chat is not available.“

October 10, 2022

ss

sushil s

founderComputer Hardware, 2 - 10 employeesUsed the software for: More than 2 years.

“This software has given us the freedom to work from anywhere and syncing our inventory to accounts to control of every transaction in all aspects, not only this we can control lot of things from our mobile apps“

May 31, 2022

ss

sumit s

admininstratorRetail, Self-employedUsed the software for: Less than 6 months.

“Little pricing is high ,customer support is somewhere difficult to connect & all people from only speak english not comfortable in regional language like hindi.“

July 21, 2022

## Showing most helpful reviews

Showing 1-25 of 59 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Deeppak G.  
CEO  
Education Management  
Used the software for: 1-2 years

### "Innow8's Feedback"

April 15, 2026

5.0

Overall, the experience with has been good, especially in terms of integrations and ease of management. However, there is still room for improvement. Key features such as a streamlined quotation creation process and allowing customers to directly download PDFs should be added. Expanding shipping integrations (e.g., Blue Dart) would also enhance functionality. Additionally, implementing mandatory SKU generation with auto-numbering in sequence would improve inventory management. Some features, like the Zoho Slider, require better stability, and the platform would benefit from more modern and flexible theme options.

Pros

seamlessly integrates with Zoho Books and Zoho CRM, along with multiple shipping options, creating a unified ecosystem for business operations. It also offers its own built-in payment solution, eliminating the need for third-party tools. All these features come together as a one-click solution, simplifying processes and saving time. With everything accessible through a single dashboard, even the CEO can easily monitor and manage the entire business—this is the true beauty of Zoho.

Cons

We have repeatedly requested the Zoho team to develop a simpler and more efficient Quote workflow—specifically enabling easy quotation creation and allowing customers to directly download PDFs—which is essential for businesses like ours where we handle a high volume of large, customized quotations. However, despite multiple follow-ups, this requirement has not yet been addressed by the development team, making the quoting process less streamlined than expected. Additionally, features like mandatory SKU creation with auto-generated sequential numbering are still missing, which creates challenges in maintaining proper product organization and inventory consistency.

Alternatives considered

[WordPress](https://www.capterra.com/p/131687/WordPress/)[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing Zoho Commerce

We wanted direct integration with Zoho Books

Switched from

[WordPress](https://www.capterra.com/p/131687/WordPress/)[Shopify](https://www.capterra.com/p/83891/Shopify/)

We wanted direct integration with Zoho Books

Review Source

AL

Ashish L.  
Co-Founder  
Retail  
Used the software for: 6-12 months

### "One Single Software to Manage it ALL"

February 8, 2023

4.0

Overall experience (tech system, features, security, integrations, support) has been quite good. Also, need to have a dedicated customer care toll free call facility as well as real time chat facility like their other products. Zoho Commerce is a customer facing software (unlike Books) hence it becomes critical to get support from Zoho team.

Pros

has a tight integration with corresponding backend systems like Books, Inventory, SalesIQ, CRM etc which means that it becomes very easy to manage the after sales actions like order & inventory management, accounts, customer relationship etc.

Cons

Most critical missing feature is bulk upload of product images and specifications. It takes a LOT of time to bulk upload products via excel and then map each variant manually to image in GUI.

Alternatives considered

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)

Reason for choosing Zoho Commerce

Pricing, customer support, focus on India, product features and future roadmap made me realize that Zoho would be better for my business.

Switched from

[Zencommerce](https://www.capterra.com/p/202602/Zencommerce/)

It was just a front facing online portal. After getting the order, we had to do all the subsequent actions using different systems / excel.

Review Source

AG

Abhishek G.  
Founder  
Retail  
Used the software for: 6-12 months

### "After using for more than 6 months"

April 1, 2022

3.0

Pros

Easy integration with Zoho inventory and Books so invoicing and inventory management is much easier, integration with Google, FB etc is good

Cons

Very less known in market, many 3rd party players do not provide support for this. Buggy many a times. Payment gets stuck in Razorpay. If you are suing multiple warehouses, commerce show stock combining from all warehouses even though we assign 1 particular warehouse to commerce.

Alternatives considered

[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing Zoho Commerce

Because of adaptation of other zoho apps like CRM, Books, Inventory etc. Ideally it should work better with other zoho apps but that is not the case. In many cases zoho apps support Shopify more than commerce.

Switched from

[WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)

Due to Adaptation of Zoho Books and CRM we had to make this switch thinking of easier management of business processes

Review Source

Response from Zoho

April 21, 2022

Dear Abhishek, Thank you so much for taking the time to write us a review and thank you for your honest feedback. Every little feedback helps us improve our software and make the experience better for customers like you. Rest assured, we have noted your concerns and will strive to address them in the near future. In the meantime, if you have any specific queries or requests that we can address, we'd be happy to help you out. Please write to us at marketing@zohocommerce.com

sS

sushil S.  
founder  
Computer Hardware  
Used the software for: 2+ years

### "Best In class and Best ecommerce solution"

May 31, 2022

5.0

we are building the biggest B2B parts and accessories store in India for service centers, field engineers and repair shops. we have the freedom to move our business from B2B to B2B2C with lot of other supporting apps like zoho salesiq, marketing automation and zoho campaigns

Pros

This software has given us the freedom to work from anywhere and syncing our inventory to accounts to control of every transaction in all aspects, not only this we can control lot of things from our mobile apps

Cons

nothing much yes some features which we need to try as per our marketing and sales strategy is the limitation on all saas based ecommerce platform whether it is shopify or big commerce

Alternatives considered

[Online Auction System](https://www.capterra.com/p/177650/Ecommerce-Marketplace-Solution/)

Reason for choosing Zoho Commerce

Setting up the store , integrations and complete control of business on the go whether it is online or offline

Review Source

Response from Zoho

November 28, 2022

Hi Sushil, Great to hear you had a 5-star experience using Zoho Commerce, and we are thankful for your continued patronage. We are glad that you were able to blend your offline and online B2B business model successfully with Zoho Commerce and control your inventory and pricing. We will do our best to ensure you have the best possible experience with Zoho Commerce in the future as well. Regards, Zoho Commerce Marketing

FS

Farhan S.  
CEO  
Wholesale  
Used the software for: Less than 6 months

### "Zoho Commerce has changed the way our customers now shop and place orders!"

July 28, 2022

5.0

We always had a traditional method of receiving orders and providing stock availability to our wholesale customers, via email and phone calls. This resulted in a very time-consuming and costly process for our company. With , our customers are now able to see the stock status of our products in real-time and place their orders without having to call us. Our cost and time savings have thus increased considerably.

Pros

The software is easy to use, has a variety of design templates to choose from, easily synchronizes with other Zoho and non-Zoho applications, and is as good as any top-of-the-line e-commerce application on the market today.

Cons

We found only a few features missing but it is also due to the fact that our business model requires features that are not common to most other e-commerce businesses. On this front, the Zoho design and engineering teams have been very cooperative and are working with us to incorporate these custom features for us.

Alternatives considered

[BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing Zoho Commerce

We started using Zoho Inventory and found the software very easy to use and the customer support was exceptional. That made us try and we are highly satisfied with it.

Review Source

Response from Zoho

November 28, 2022

Hi Farhan, We are delighted to hear that you successfully optimized your operational processes and reaped considerable cost and time savings after using Zoho Commerce to run your online business. Rest assured, we will always have your back throughout your journey with us. Regards, Zoho Commerce Marketing

BR

Balakumar R.  
Founder  
Food Production  
Used the software for: 1-2 years

### "ZOHO Commerce is a Simple & a User-Friendly E-Commerce Platform "

July 22, 2021

5.0

Since our business was not a technology intense, we decided to use a 3rd party commerce platform - . From day 1, our experience with their sales & customer support team was great. With the help of their support team, I was able to setup & successfully launch our website in 2 hours, since then any additional support or issues was addressed immediately. With the help of Zoho Commerce, our sales grew to 5 folds within 1 year and expecting it to only multiply further. It is very user-friendly for a non-tech person like me. I also feel their pricing is very cost effective. I would strongly recommend Zoho for all SMEs.

Pros

Pricing : It is definitely cost effective & affordable for all small & mid sized companies. User-Friendly: It's very easy to use, even for a non-technical professionals. Initial Integration: was very simple and quick. Customization: Build your website the way you wanted. Customer Support: Both sales & technical support.

Cons

User Password: Signup User ID password can be made simple. Default Content: Few default contents (Eg. out of stock error/notification message and few more) require development. Honestly, no too many cons, compared to their pros.

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Had bad experience with SaralPos, explored both QuickBooks & Zoho Books. And decided to go with Zoho Books. Our experience was great and then added and other Zoho Applications / Products.

Review Source

Response from Zoho

September 8, 2021

Hi Balakumar, thank you for leaving us a 5-star review on Capterra, and congratulations on the success of your online venture! We strive to be the ecommerce platform of choice for our customers by providing the right mix of ease-of-use, customizability, pricing, powerful integration features, and customer support, and reading your review just made our day! Marketing TeamZoho Commerce

BJ

Brandy J.  
Owner  
Retail  
Used the software for: 2+ years

### "Brandy Jackson"

July 25, 2022

5.0

It has been amazing the past 2 years. Love how it integrates into Zoho books

Pros

How easy it is to use and create . Love that it integrates into Zoho books

Cons

Wish there was a mobile app. This would make entries so much easier on the run

Switched from

[Shopify](https://www.capterra.com/p/83891/Shopify/)

Wanted a website that would link with accounting program

Review Source

Response from Zoho

November 28, 2022

Hi Brandy, You made our day with your 5-star review of Zoho Commerce! Ease of use and seamless integrations with the Zoho ecosystem are core tenets of Zoho Commerce, and we are happy to see you mention both in your review as the key reasons for switching to Zoho Commerce. We have also shared your feedback regarding the mobile app with the product team. Regards, Zoho Commerce Marketing

NS

Nafis S.  
DIRECTOR  
Textiles  
Used the software for: 2+ years

### "Casamia fabrics"

July 26, 2022

5.0

Good

Pros

Easy to set up and integration with zoho books and inventory

Cons

More options of website templates need to be provided

Alternatives considered

[Shopify](https://www.capterra.com/p/83891/Shopify/)

Reason for choosing Zoho Commerce

InTEGRATION WITH ZOHO BOOKS AND INVENTORY WHICH OUR ORGANISATION WAS ALREADY USING

Review Source

Response from Zoho

November 28, 2022

Hi Nafis, Thank you for this 5-star review! There's nothing like seeing a great review on our page. We are happy to know that you are enjoying Zoho Commerce's seamless integration with Zoho Inventory and Zoho Books and the ease of setup on our platform. This is precisely what makes Zoho Commerce an excellent fit for the textile industry. You will also be delighted to know that we are working on increasing the quality and number of our free designer website templates, which should be out soon. Regards, Zoho Commerce Marketing

VR

Verified Reviewer  
IT Admin  
Construction  
Used the software for: 6-12 months

### "Worst customer support I've ever faced"

January 27, 2021

3.0

another expense on top of Zoho One apps, and much less support provided. I have to wait days to hear back from commerce support. Much less user-friendly than Zoho Sites. Less customization options.

Pros

I love that it's a suite of apps that streamline daily operations.

Cons

The support is awful. Hard to get any real answers and support staff know less about the software and apps than I do at this point. Had to figure a lot of things out myself while waiting for an answer from support. Too many solo apps that require additional monthly subscription fees. Software is buggy and support will just tell you to clear cache/cookies instead of resolving the issue.

Reason for choosing Zoho Commerce

already with zoho one.

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

wanted something more integrated and centralized

Review Source

Response from Zoho

November 28, 2022

Hi, Sorry to hear about your experience with our support team. Please write to marketing@zohocommerce.com with the specifics so we can try and resolve your issues better. Rest assured, your feedback will be taken in the right spirit! Regards, Zoho Commerce Marketing

AG

Aman G.  
Mr  
Consumer Electronics  
Used the software for: Less than 6 months

### "Recognize this great tool called Zoho Commerce."

July 20, 2022

5.0

Quiet honestly, this time with , Zoho has win our hearts. The program is such a powerful tool with ease of access. Developers have done a great job really. The best part is the customer service. I have met this girl \[SENSITIVE CONTENT\] and a lad named\[ SENSITIVE CONTENT\]. Both of them have proved to be an excellent customer support representatives with required patience, skills and required knowledge of the product.

Pros

The ease of access for starters. Compatible with all Zoho One programs that we use.

Cons

Ease of access, like I stated before. It consists of almost every feature that we required to run our business which is really great.

Alternatives considered

[PhpStorm](https://www.capterra.com/p/186624/PhpStorm/)

Reason for choosing Zoho Commerce

Because we have been using Zoho One products so wanted to test the ease of access and features using .

Review Source

Response from Zoho

November 28, 2022

Hi Aman, "Recognize this great tool called Zoho Commerce." - your words of praise just made our day! While ease of use and seamless integrations are the well-known USPs of Zoho Commerce, I am also delighted that our support team was able to sort out all your issues to your satisfaction. I will ensure to pass on your compliments to them - it would also make their day! We look forward to a long and fruitful relationship. Regards, Zoho Commerce Marketing

AG

Amit G.  
CEO  
Retail  
Used the software for: 1-2 years

### "One of the best software for multi-channel store"

May 31, 2022

5.0

Overall, will definitely recommend .

Pros

Very easy to use product especially if you use the rest of the Zoho ecosystem. Commerce team is always available to help think through and customize to your business needs.

Cons

Commerce is competing with Shopify and needs to deploy new features and functionality faster.

Review Source

Response from Zoho

November 28, 2022

Hi Amit, We are thrilled to see the positive feedback. Thank you for choosing Zoho Commerce! You're right; you can easily amplify the features of Zoho Commerce with seamless integrations with other products in the Zoho ecosystem. Our ever-helpful presales and support teams are always available if you need help with anything. We are also constantly trying to enhance our product, and our roadmap looks really interesting! Regards, Zoho Commerce Marketing

RR

Ricardo R.  
Marketing  
Consumer Goods  
Used the software for: 2+ years

### "Great way to diversify your website hosting portfolio"

May 6, 2024

5.0

Pros

I was able to make a website easily as other places to build stores online. I can rely on zoho when others are giving me issues.

Cons

I would get a 404 page sometimes when trying to add things.

Review Source

SN

Shanikwa N.  
Owner  
Arts and Crafts  
Used the software for: 6-12 months

### "Great for small-medium businesses "

August 5, 2021

5.0

Pros

allows businesses to create online stores, accept orders and process payments, inventory tracking and shipping options.

Cons

The pricing features for subscribers aren’t the best.

Review Source

Response from Zoho

September 8, 2021

Hi Shanikwa, seeing our customers happy makes us happy! I would also like to share that Zoho Commerce has recently revamped its pricing to address the needs of online businesses of different sizes and budgets, with additional options for feature add-ons as well. You can find more details on this page https://www.zoho.com/commerce/pricing.html Marketing Team-Zoho Commerce

RP

Ricardo P.  
CEO  
Entertainment  
Used the software for: 6-12 months

### "Review"

May 17, 2023

5.0

Pros

The mobile app which is very great to use

Cons

the software which sis very great to use

Reason for choosing Zoho Commerce

because i have other zoho products

Review Source

MV

Mohan V.  
Proprietor  
Chemicals  
Used the software for: Less than 6 months

### "Value For Money"

July 22, 2022

5.0

Pros

Visual Editor Product Photos compatibility

Cons

In dashboard can not ale to see product listed under which category.

Reason for choosing Zoho Commerce

comparatively low cost and Zoho eco systems (Using Zoho books for 4 years)

Review Source

Response from Zoho

November 28, 2022

Hi Mohan, Great to hear you had a 5-star experience using Zoho Commerce! We hope to continue providing you with a great experience in the future as well. Please reach out to support@zohocommerce.com with any issues you are facing with the product; our team will be delighted to assist you. Regards, Zoho Commerce Marketing

KV

Kiran V.  
Sales and marketing  
Retail  
Used the software for: 6-12 months

### "Good software"

July 24, 2021

5.0

Experience was great

Pros

Easy to use, user friendly, inertfave is good

Cons

Bugs, too many bugs, lack of customisation in front end

Alternatives considered

[Shopify](https://www.capterra.com/p/83891/Shopify/)

Review Source

Response from Zoho

September 8, 2021

Hi Kiran, thank you for your wonderful review! Glad we could meet your expectations with Zoho Commerce. Your valuable feedback will also help us enhance your experience in the future. Marketing TeamZoho Commerce

jS

jugraj S.  
owner  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "nice software and cooperative staff especially"

August 31, 2021

5.0

cooperative staff good response

Pros

its a good software for building up the ecommerce store..should definitely go for it

Cons

no cons its all good not faced a single problem

Reason for choosing Zoho Commerce

cheap mentanance and a lot of features

Review Source

Response from Zoho

September 21, 2021

Hi Jugraj, great to hear you had a 5-star experience using Zoho Commerce - We look forward to continuing to delight you in the future! Marketing Team Zoho Commerce

AM

Ashwin M.  
Marketeer  
Broadcast Media  
Used the software for: Less than 6 months

### "zoho comm feedback"

September 19, 2022

5.0

Great

Pros

Deployment is easy as we need not wait for a tech team.

Cons

Sometimes the booking flow doesnt match for our products

Reason for choosing Zoho Commerce

Best in class

Review Source

PS

Prashant S.  
CEO  
Religious Institutions  
Used the software for: Less than 6 months

### "Zoho commerce review"

July 28, 2022

5.0

very good

Pros

I can handle by own easy to manage and operate.

Cons

some of products are costly like CRM etc.

Review Source

Response from Zoho

November 28, 2022

Hi Prashant, Thank you for writing us a review stating your 5-star experience with Zoho Commerce. Ease of use is one of our core tenets, and we are delighted to see that you can manage and operate your business without having to employ an external agency. Regards, Zoho Commerce Marketing

KG

Karthi G.  
CTO  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Invoicing"

September 3, 2021

4.0

Pros

Fast Easy Fast Easy Fast Easy Fast Easy Fast Easy

Cons

Invoicing/Workflow not implemented properly as Per indian GST Rule

Review Source

Response from Zoho

September 21, 2021

Hi Karthi, we are grateful to have you as our customer. We will use your feedback to improve Zoho Commerce and enhance your experience in the future. Marketing Team Zoho Commerce

SK

Selvakumar K.  
Managing Director  
Apparel & Fashion  
Used the software for: 2+ years

### "Excellent Ecommerce Platform."

June 1, 2022

5.0

Pros

Web creation is more easy. Create a website using drag and drop is a excellent experiance. Integration with other app like google analytic, facebook pixel is more easy. only copy the ID and past it in integretion part is excellent. zoho offering 40+ apps for monitering website, inventory, accounts, and everying. that all available in ZOHO only. i really love ZOHO.

Cons

Product listing Page and Details page, all in selection mode. i need to change it using drag and drop like website. in attribute selection side, there is a default selection. Please remove the default selection. if a customer trying to add product pop up should come and should highlight the attributs for selecting.

Alternatives considered

[Shopify](https://www.capterra.com/p/83891/Shopify/)

Review Source

Response from Zoho

November 28, 2022

Hi Selvakumar, Thank you for sharing your excellent feedback regarding your experience on Zoho Commerce. Our goal is to provide you with all the tools you need to build a website, accept orders, track inventory, process payments, manage shipping, market your brand, and analyze your data – on one platform. Your insights are essential to us - they help us improve our software and provide you with the experience you deserve, and we have conveyed them to our product team. Regards, Zoho Commerce Marketing

dC

dushyant C.  
Founder  
Marketing and Advertising  
Used the software for: 2+ years

### "Review as an Agency for e-com clients."

July 21, 2022

3.0

We use for testing purpose for our e-com clients. because lack of functionality and creative outlook of website. Slider header, and other elements are not editable. We cant be creative with the website design. After establishing a digital marketing background and initial roadmap for client, we switch from ZC to shopify and Storehippo

Pros

It is easy to use and simple to understand.

Cons

The templates, (Extremely poor designs) No option for product to be zoomed during hover, while this is very basic but necessary feature of every e-com website. Creative limitation due to non availability of code customisation option. We can not create our theme.

Reason for choosing Zoho Commerce

We choose only as a testing platform for our new entrants. We never use Zoho commerce when client get established on e-com space.

Review Source

SN

Shyamala N.  
Web Developer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "The Best Indian Software"

October 10, 2022

5.0

This is my first experience and my first project with . Even after using the trial, I had a lots of doubts while working on my real project. So every time I emailed my doubts, I got relevant solutions, which I sometimes missed in the tutorials.

Pros

Even the difficult features of ecommerce were made easy and simple to use like integrating with Razorpay, Google Analytics and setting the payment gateway

Cons

The call on action feature (floating whatsapp icon for quick access), live chat option. It would be better if Instagram and YouTube social shares are also available. For new users like me, we have doubts every day as and when we work on it. So it would be great if your support team works on Saturday and Sunday also. If not on Sunday, atleast on Saturday's The live chat option is available only for the trial version. Once the project is moved from the trial version, the live chat is not available. It will be fine if live chat is available even to the premium projects, so that we'll be able to find solutions immediately or we have to wait till we receive the reply in email.

Reason for choosing Zoho Commerce

Indian based company Easy made and easy builder option No coding Best Customer support Speed of the website

Review Source

MM

Manoj M.  
Founder  
Food & Beverages  
Used the software for: 2+ years

### "Tutto bene Delicatessen Review"

May 31, 2022

3.0

Well, I have had many many many conversations with your support, in particular Sudha, Naresh, and recently with Arjun. I showed them many many many problems since the first time I started using the products, since then a few issues have been addressed, but many remain unresolved till date

Pros

Payment Integrations (Razorpay, Paypal), Logistics (Shiprocket) Quick to set up, and work seamlessly

Cons

Too many glitches Obvious functions missing High price for premium plans Too Slow, backend load time Does not meet all of the govenrment compliances Upgrades come out very slow

Reason for choosing Zoho Commerce

a few of the integrations

Review Source

Response from Zoho

November 28, 2022

Hi Manoj, Thank you for sharing your honest feedback. A 3-star experience is not what we expect from our customers. We have noted your concerns and shared them with our product team. Regards, Zoho Commerce Marketing

DS

Doncy S.  
Propreitor  
Apparel & Fashion  
Used the software for: 2+ years

### "Zoho Website Review"

July 20, 2022

4.0

Our experience with Zoho is good overall. We get the required support whenever needed. Website speed is good and also its user friendly.

Pros

The website speed is good and ease of use.

Cons

Would be great if many other functionalities like wish list, gift options , gift card options are added soon as we can see there are so many e commerce platforms and competitors effectively using them.

Review Source

Response from Zoho

November 28, 2022

Hi Doncy, We are thrilled to see the positive feedback regarding both the Zoho Commerce platform and the quality of Zoho Commerce's customer support; thank you for sharing your experience with us and the community. At Zoho Commerce, we constantly work on improving our product and the user experience. We are already working on the gift card feature, which should be rolled out shortly. Regards, Zoho Commerce Marketing

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