# Comcast Business VoiceEdge Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Comcast Business VoiceEdge Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more.

Source: https://www.capterra.com/p/230309/Comcast-Business

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# 

 Comcast Business VoiceEdge Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Comcast Business VoiceEdge

## What is Comcast Business VoiceEdge?

Business phone solution that offers internet packages, voice mobility, SIP trunking, and more.

## What is Comcast Business VoiceEdge used for?

[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)

Overall rating

Based on 11 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Comcast Business VoiceEdge

3.9 (11)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

Contact vendor

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.6 (11)

Ease Of Use

4.8 (855)

Value For Money

2.9 (9)

Value For Money

4.5 (767)

Customer Service

2.8 (11)

Customer Service

4.6 (786)

## Comcast Business VoiceEdge alternatives

[4.7 (313)](https://www.capterra.com/p/208208/800-com/reviews/)

Starting price

$149.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/)

Starting price

$18.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/230309/Comcast-Business/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Voice Mail

4.0 (8)

50.00% of 8 reviewers that rated this feature as important or highly important

Computer-based system that allows users to send and receive voice messages

Call Transfer

3.9 (7)

14.29% of 7 reviewers that rated this feature as important or highly important

Transfers live calls to other agents

Call Routing

3.6 (5)

40.00% of 5 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Alerts/Notifications

3.0 (4)

0.00% of 4 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Communication Management

3.3 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Manage and track all internal and external communication conducted via calls, email, text, or chat

Caller ID

4.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Identify the number and contact information of a caller before answering the phone

Comcast Business VoiceEdge 19 features

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Facilitate virtual conferences that connect multiple people remotely

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Sends voice calls to a specific queue based on predetermined criteria

Transfers live calls to other agents

Identify the number and contact information of a caller before answering the phone

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Observe and track the demand, usage, progress or quality of a system, product, or user

Transmit voice and other information digitally

Telephone system that allows users to connect internally as well as place and receive external phone calls

Monitor wait time and abandonment for incoming requests that have not been routed

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Enables the connectivity to send and receive calls over the internet

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Computer-based system that allows users to send and receive voice messages

Transcribe voicemail audio messages to written text that is sent over email

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Features

3.5 (11)

3.5

Based on 11 reviews

## Pricing

Value for money

2.9 (9)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

2.9 (9)

2.9

Based on 9 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

2.8 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

2.8 (11)

2.8

Based on 11 reviews

## User reviews

Overall rating

3.9

Based on 11 reviews

Filter by rating

5(3)

4(5)

3(2)

2(1)

1(0)

Mentioned topic

Sorted by most recent

SS

Sohrab S.

Dentist

Medical Practice

### "Shouldn't have switched to Ooma"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 24, 2024

Pros

It worked without any hiccups. Reliable service.

Cons

The price. Bundling with internet was better but still very expensive for phone service.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SS

Sidria S.

Practice Administrator

Hospital & Health Care

### "Why Comcast?"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

January 2, 2024

Pros

The ability to build and manage the phone tree.

Cons

The call center representatives and the transferring through the lines.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PB

Paul B.

owner

Law Practice

### "Good Phone Service; Mediocre Customer Support"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

4/10

January 18, 2023

Pros

Provides copy of voice mails to my email

Cons

Limited options for handling on-hold calls and teeny tiny window for call history.

Reasons for choosing Comcast Business VoiceEdge

readily available sales rep.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CG

Cari G.

Office Manager

Health, Wellness and Fitness

### "Comcast Business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

2.0

2.0

Likelihood to Recommend

8/10

November 17, 2022

Product was amazing never had any problems and we could run our business without any hiccups. The customer service always picked up or replied right away. The only issue I had was with customer service and how they did not write good notes so if something was modified on our end if it wasn't operational right away, and I had to reach back out to customer service it was like starting all over again and that was a waste of time. Cost was high for a small business but was very reliable.

Pros

The phones were reliable and we never had to worry about a phone call being dropped or being "fuzzy" where a patient couldn't hear us. Weather never affected the call quality and we always had service without any issues.

Cons

This software did not work with our patient software which is not as helpful as other options.

Reasons for choosing Comcast Business VoiceEdge

Reliability, ease of installing and how fast it was operational. Ease of billing and large customer service base.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ZM

Zachary M.

Producer / Marketing Coordinator

Insurance

### "Business Voice Edge Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

2/10

July 21, 2022

Not great. The online system is very confusing and not user-friendly even for people who are computer illiterate. The phone connection was good. But that is all I can say was good about Comcast's phone system.

Pros

The online software was nothing compared to competitors. Can't even see what other employees or co-workers were on the phone while using the app.

Cons

It's just lacking in every aspect compared to competitors.

Reasons for choosing Comcast Business VoiceEdge

Convenience and price at first. Now the competitors are less expensive and they provide so much of a better experience and service.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Rick K.

Owner

Construction

### "Comcast Business VoiceEdge is FINE, nothing special"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

July 12, 2022

It's just run of the mill, nothing special except that it's from Comcast. When there's a problem they try to fix it if you can find someone who knows anything about it. Google is your friend. To be honest I'm not a fan of it but there's nothing major wrong with it either.

Pros

Comcast Business VoiceEdge has 1 very big thing going for it. It is from Comcast and they tend to try to support it. If something is wrong they helped us vs other services that are not connected to a big brand name.

Cons

We had a hard time getting a hold of customer service and the fax feature still isn't working. I know I know, fax is dead but a few companies still use it and when we needed it the service didn't work.

Switched from

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

We were testing out a bunch of different phone services and Comcast Business VoiceEdge just wasn't for us. With the less than stellar customer service and fax service not working we moved on. Hire slow, fire fast.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LF

Lou F.

Quality Coordinator

Medical Practice

### "Daily use"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 11, 2022

Pros

The most impactful was the clearness of incoming calls & voicemail.

Cons

I have no complaints about the software.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

OO

Omar O.

Safety Engineer

Government Administration

### "Ok service but better product on the market"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

3/10

February 3, 2022

From a functional standpoint this service was fine. My biggest concern was the price.

Pros

Was easy to use and met all of my business needs.

Cons

The price per month isn't the greatest. There are cheaper options available.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RR

Rose R.

Marketing Director

Automotive

### "comcast business voice edge"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

January 18, 2022

Overall good experience. I would recommend it.

Pros

good quality phone calls. great voicemail system.

Cons

call routing and transfers would get dropped a lot.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TP

Tina P.

Child Caretaker

E-Learning

### "Mid-tier"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

November 18, 2021

Overall, I would say I am neutral. I would suggest for people to try it for themselves. Just because it didn’t work for me, didn’t mean it won’t for other people.

Pros

I enjoyed the customizable features and the ease of use.

Cons

The thing that I least liked was the security features and add-ons. I thought Comcast would be more high tech and innovative when it came to phishing and robo callers. My information did not feel very secure.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/230309/Comcast-Business/reviews/)

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