# Ninety Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ninety the right Strategic Planning solution for you? Explore 60 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/230178/Ninety/reviews --- Ninety 4.7 (60) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 23rd, 2026 # Reviews of Ninety Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews Tricia D OwnerProfessional Training & Coaching, 2 - 10 employeesUsed the software for: 6-12 months. “It helps run your Level 10 Meetings - to keep to the agenda, easily linked issues, rocks, and to-dos.“ May 5, 2026 SW Sheena W CommunicationsLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes it can be buggy or lag during live meetings when other users are updating issues as we go.“ March 25, 2026 CS Chrissy S President-IntegratorInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It allows me to keep everyone informed with the same information while tracking work. “ January 19, 2026 PM Pastor Jordan M Executive PastorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “I was a little disappointed that custom meetings were another tier up from the base tier, so we weren't able to create those custom meetings, which would have been massively helpful, because of cost restraints on our end.“ October 17, 2025 AH Ashley H Operations CoordinatorConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “One of the most practical pros of Ninety is that we don't have to keep a running list of issues ourselves to bring to the next meeting and try to remember them all.“ February 3, 2026 AH Ashley H Operations CoordinatorConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Part of that was probably that I didn't receive much training/direction from my team, but also the concept was hard to grasp until I read "What the Heck is EOS."“ February 3, 2026 JW Jared W Director of Project DevelopmentOil & Energy, 11 - 50 employeesUsed the software for: 1-2 years. “It is straightforward software and is good for a small startup as an executive operating system to keep the team focused and on track toward immediate and intermediate goals..“ November 17, 2025 Shayna A Aquatics DirectorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: Less than 6 months. “I think it can get a bit confusing to use at first because there are so many different tabs to go through.“ January 12, 2026 ## Showing most helpful reviews Showing 1-25 of 60 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Greg R. Account and Retention Manager Education Management Used the software for: 6-12 months ### "Ninety.io is extremely helpful in running on EOS. " February 5, 2025 5.0 has been so helpful for our company in running on EOS. I love the simplicity and straightforwardness. Having everyone on the same page in meetings also helps hold attention. Pros is a fantastic tool in helping our company run on EOS. Cons A couple of odd permissions bugs sometimes, but that's it. Review Source Response from Ninety February 10, 2025 Thank you for your review, Greg! We’re thrilled you’re enjoying Ninety, and your feedback means a lot to us. We look forward to supporting your continued success! FE Frederik E. CEO Professional Training & Coaching Used the software for: Less than 6 months ### "Great product with great service behind it." April 16, 2025 5.0 Very positive. It's a solid product and it keeps improving. People at are very proactive and friendly. Great customer service. Pros Great customer service. Great product - simple and intuitive. Clear development pipeline - keeps getting better. Cons So far, nothing. They could improve support for Spanish, although working with Chrome translate turned on, results in a 99% good experience. Switched from [Bloom Growth](https://www.capterra.com/p/182779/Bloom-Growth/) The other product was not intuitive and hard to use. Also UI very ugly. Review Source AB Alex B. Managing Director Computer Software Used the software for: 6-12 months ### "If you want to implement EOS, you cant do it without ninety" November 25, 2024 3.0 Overall its been great, it is the best out there for managing your business with the EOS framework. Pros Its helped us to manage the EOS framework within our business. Without it I dont think we would be able to do it, genuinely. The weekly meetings are a breeze - it keeps us on track, guides us through the agenda and it acts as a central place for the leadership team to monitor the business. Cons It can be a bit glitchy at times, crashes from time to time and is a little clunky. Its missing some key features like being able to report on rocks and the per seat license fee means we only have our SLT team using it where it would be brilliant to have the entire business using it but with 50 members of staff it would be far too expensive. Review Source Response from Ninety December 16, 2024 Thank you for your review, Alex! We're thrilled you're enjoying Ninety, and your feedback means a lot to us. Our product team is actively working on the improvements you mentioned, and we look forward to supporting your continued success! AH Ashley H. Operations Coordinator Construction Used the software for: 1-2 years ### "An EOS-company Must-Have" February 3, 2026 5.0 We highly recommend , especially if you are an EOS company. I truly do not know how EOS companies run without it. Everything EOS is able to be easily accessed by the entire team, from the VTO and accountability chart to the issues list and scorecard. It also negates the need for someone to spend the entire meeting just taking notes, because you can create issues and to-dos so easily and quickly. Ninety keeps everything organized and focused. It is a must-have for EOS companies. Pros We love using to keep us on track and keep communication open! The accountability aspect is great, so everyone can see what everyone else agreed to accomplish, and help each other out if needed. One of the most practical pros of Ninety is that we don't have to keep a running list of issues ourselves to bring to the next meeting and try to remember them all. We can all access the platform and add issues as we go. Cons was really hard to use and understand at first. Part of that was probably that I didn't receive much training/direction from my team, but also the concept was hard to grasp until I read "What the Heck is EOS." Then it all clicked. But I know that most of our employees have struggled to grasp it until we first explain the EOS concepts. We were using it before we were an EOS company, so it was difficult prior to joining EOS. Review Source Response from Ninety February 10, 2026 Ashley, thank you so much for taking the time to share this review (and for the kind words!). We love hearing that Ninety is helping your team stay on track, keep communication open, and make accountability visible for everyone. We also really appreciate you calling out the “when it clicked” moment. EOS® can feel abstract at first, and Ninety makes a lot more sense once the concepts connect, especially around Issues, To-Dos, and keeping everything in one shared place instead of relying on someone to track notes and reminders. Your feedback helps us to keep improving onboarding and guidance so teams get to that “aha” faster. Thanks again for recommending Ninety, and if your team ever wants extra tips or best practices to help everyone ramp up, we’re here to help. We also offer professional services for faster adoption. You can learn more here https://www.ninety.io/professional-services AY Aaron Y. Operations Manager Accounting Used the software for: Less than 6 months ### "Strategic planning and meeting management you need!" December 23, 2024 5.0 We love using this to help us plan on a quarterly basis but also helps us facilitate our team meetings Pros High level planning and strategy but segmented so we can loop in our team Cons There is definitely a learning curve to how everything flows and the language used in terms of issues and headlines but not a big deal Review Source Response from Ninety February 10, 2025 Thank you for your review, Aaron! We’re thrilled you’re enjoying Ninety, and your feedback means a lot to us. We look forward to supporting your continued success! DF Daniel F. Strategic Integrator Medical Devices Used the software for: Less than 6 months ### "Strategic Integrator " April 1, 2026 4.0 My experience with the platform has been very positive, and it has truly supported our rollout of EOS. The structure it provides has helped us stay organized and consistent, and the staff has been extremely helpful throughout the process. Their responsiveness and willingness to walk through questions or issues has made the transition much smoother for our team. Pros Thank you for the opportunity to share feedback. One of the biggest advantages we’ve experienced with is the structure it provides for rolling out EOS across the company. It gives us a clear, consistent framework and makes it easy to see what’s due and who is responsible for each item. The platform is simple to navigate, both online and through the app, which has made adoption smooth for the team. Overall, ninety has allowed us to spend more time managing the business and less time updating spreadsheets or tracking information manually. It’s been a meaningful improvement in how we stay organized and maintain traction. Cons While has been valuable overall, there are a couple of areas that present challenges. Like any new platform, there is a learning curve when entering and organizing data, especially for team members who are still getting comfortable with the system. The good news is that the help desk has been extremely responsive and willing to walk through any issues at any time, which has made the adjustment easier. Another limitation is the lack of integration with other CRM platforms. It would be helpful to avoid updating information in multiple systems, and having ninety syncs with our existing tools would streamline our workflow even further Review Source CS Chrissy S. President-Integrator Information Technology and Services Used the software for: 1-2 years ### "90 Rocks!!" January 19, 2026 5.0 I recommend 90 to everyone, my experience with customer support is they are always quick and communicate well when I reach out. My suggestions have been taken, and they are always open to new ones. Ease of use for my day-to-day role. Pros It allows me to keep everyone informed with the same information while tracking work. I also love being part of the Beta users and feeling heard when I make suggestions, 90 really listens. Cons It seems like Monday's are glitch day if anything is going to go wrong. The mobile app could also be streamlined a little better. Review Source Response from Ninety February 4, 2026 Thanks! Would love to hear more about what you are looking for in the mobile app as we continue to expand functionality there. Don't hesitate to let us know. Lots on the immediate horizon! SW Sheena W. Communications Leisure, Travel & Tourism Used the software for: 2+ years ### "We love Ninety!" March 25, 2026 5.0 Pros keeps me on task and all of our meetings highly organized. I love the scorecard data and the fact that it keeps our goals on track. Cons Sometimes it can be buggy or lag during live meetings when other users are updating issues as we go. Review Source RO Ryan O. Director of Sales Real Estate Used the software for: Less than 6 months ### "Seriously built for insights and growth" February 10, 2026 4.0 Rough at first, but with time and excellent customer service, we are steadily building powerful machine! Pros World-class customer support that is fast, reliable, and the strongest competitive differentiator overall. Cons Not easy to set up or scale, but extremely powerful once fully built and operational. at enterprise scale Review Source Response from Ninety February 19, 2026 Ryan, thanks for taking the time to share this feedback. We’re really glad to hear our customer support has been fast, reliable, and a true differentiator for your team; that means a lot. We also hear you on the setup and scaling curve. Ninety is designed to be extremely powerful once it’s fully built and operational, but we know the early stages of setting up and running on EOS® take time and discipline. If you’re open to it, we'd love to learn what felt hardest (setup, rollout, permissions, reporting, etc.) so we can help smooth things out and improve the experience. You can reach our team anytime through in-app chat or at helpful@ninety.io Appreciate you partnering with us as you build that powerful machine. VR Verified Reviewer Aquatics Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great app for our leadership team!" January 12, 2026 4.0 Pros We recently started using this for our weekly leadership meetings to keep everything we need stored in one place. It is great for collaboration, keeping everyone accountable, and it's nice for everyone to rate how the meeting went at the end! Cons I think it can get a bit confusing to use at first because there are so many different tabs to go through. Other than that, it is great for our whole team! Review Source Response from Ninety February 4, 2026 Thanks for the feedback! We do have a services team if training is helpful for getting everyone up and running effectively as well. TF Tara F. HR Coordinator Business Supplies and Equipment Used the software for: 2+ years ### "I Use Ninety Every Day!" September 20, 2024 5.0 My experience overall has been really great! When I need assistance the team is always really helpful and quick with responding. The results are typically exactly what I need and the follow up is always appreciated. Pros is a great platform and my team uses it every single day. We utilize this to track to-do's, quarterly projects, facilitate our team meetings, and run performance reviews. The program is really easy to use once you learn it and it's a great way to ensure my team is always on the same page. Cons Some of the buttons and functions are a little glitchy or touchy at times. Like you have to click EXACTLY on the specific pixel to get into the text box or select an option. If you miss that pixel, the site assumes you're not trying to click into that textbox/button and resets the form. If we can expand that click zone to register the area slightly around the exact pixels, that would be AMAZING! Also, if we can give users with the site admin permissions the ability to delete Quarterly Conversations and Annual Reviews. Or at least allow the user who created the reviews to delete them, that'd be great. I am the one in my company who creates all the reviews and if I have to edit or remove those, I have to reach out to the support team. These are just some development fixes that I am sure they could implement relatively easily and it would improve the overall experience. Review Source Response from Ninety December 16, 2024 Thank you for your review! We're thrilled you're enjoying Ninety, and your feedback means a lot to us. Our product team is actively working on the improvements you mentioned, and we look forward to supporting your continued success! MS Michelle S. CERT and Business Development for CDSI Medical Practice Used the software for: Less than 6 months ### "What an amazing platform! " October 18, 2024 5.0 My experience has been so positive! The help support has been amazing as have been all the training sessions!! Pros It is such an amazing platform for accountability and transparency! We are happy to get our whole organization on this platform! Cons There was a bit of a learning curve for me as the Implementor, but it isn't something that I "didn't like" as everything is extremely well laid out! I was very impressed actually. Review Source Response from Ninety December 16, 2024 Michelle! Thank you for your review. We’re thrilled you’re enjoying Ninety, and your feedback means a lot to us. We look forward to supporting your continued success! Chris P. Chief Growth Officer Non-Profit Organization Management Used the software for: 2+ years ### "Amazing customer service" July 11, 2024 5.0 Pros We use the platform as part of our EOS Implementation. Over the past two years, the user experience and platform as evolved considerable and is so much better. It is a must-use, daily platform for everyone at Humentum. But their stand-out feature is their customer service. It is quick, friendly, on-brand, and thorough. They make most SAAS companies look like amateurs. Cons Lots of users would like to integrate and other project management tools like Monday.com and it doesn't do that well (if at all.) Review Source BB Brittney B. HR Business Partner Construction Used the software for: 2+ years ### "Ninety Review " July 11, 2024 4.0 Overall been helpful for our organization to help meeting productivity and having everyone using similar terminology and goal setting. Pros L-10 Meeting Sequence, Accountability Chart Cons Wish you could customize more especially on the performance management side Reason for choosing Ninety Referral, all the features Review Source AT Ariel T. HR Manager Automotive Used the software for: 2+ years ### "What an impact Ninety has made on our culture!" June 26, 2024 5.0 Great experience! I foresee our company continuing to utilize , especially as we continue to expand. Pros Prior to , we conducted ineffective meetings that did not accomplish anything. Now, our meetings are structured, they have a purpose, and they allow us to remain focused on the topics at hand. Cons Minor, typical issues that occur such as new hires not receiving their welcome email to create their login information. However, anytime I chat with a representative, they are quick at providing a work around solution while their team resolves the issue. Review Source LP Lavinia P. Project Manager Education Management Used the software for: 6-12 months ### "Emanuel University" July 12, 2024 4.0 I like it, it really helped us and now I almost can't imagine work without . Pros Helped us to keep track of projects, have weekly meetings and implement Traction (EOS) Cons it doesn't work on Safari and sometimes it gets hard to edit to do's, rocks etc. Reason for choosing Ninety is the only one I know, I didn't have sth to compare with Review Source Response from Ninety August 26, 2024 Thank you for your review! We’re thrilled you’re enjoying Ninety, and your feedback means a lot to us. If you still have issues with Safari, please contact our support team in the chat box in the bottom right corner of Ninety. We look forward to supporting your continued success! MF Mindy F. Human Resources Computer Software Used the software for: 2+ years ### "Ninety is great!" July 12, 2024 5.0 Pros I like the staff- if I ever have an issue or question, the support team is on the spot to help Cons I wish there were options to integrate with other software platforms. Review Source Response from Ninety August 26, 2024 Thank you for your review! We’re thrilled you’re enjoying Ninety, and your feedback means a lot to us. We look forward to supporting your continued success! MW Mary W. President - COO Human Resources Used the software for: 2+ years ### "Efficient with ninety" June 26, 2024 5.0 I've been happy. As the integrator, it helps me stay on track and organized. Pros The ease of organizing everything in one place and it follows the EOS process. Cons There isn't anything I don't like. Sometimes I forget how to go back and look in archives for things I am trying to refresh myself on. Review Source PS Patrick S. Sr. Accountant Automotive Used the software for: 2+ years ### "Great tool for business management" August 4, 2023 5.0 Pros This product allows visibility and collaboration across multiple functions of our business. It helps us track our progress towards our organization's goals. Cons When multiple people are assigned to the same to-do/issue, the item is duplicated. Review Source Matt B. Director of Products Computer Software Used the software for: 1-2 years ### "Genuinely helps teams focus on the most important things" January 27, 2026 4.0 When our leadership announced that we'd be starting to implement the EOS framework into our workflows and that would be the platform for us to use with it, I was admittedly skeptical, thinking it was just the latest "shiny new thing". While not perfect, EOS+Ninety has pleasantly surprised me by actually improving visibility, focus, and communication across our teams. Pros It has genuinely helped keep my team focused on the most important things each quarter. We all still inevitability get sidetracked with other things that may or may not be urgent, but helps to remind everyone of what is a "rock" vs what is "sand", in terms of importance. Cons They've made some improvements over the last year and a half that we've used it, but it does still feel like a new platform. Overall it works great for its primary purpose, but there're a handful of small quirks you notice when using it daily. Things like the absence of a true dark mode or limited options for formatting things on the scorecard. I'm sure they'll get there, but these types of things are worth knowing about beforehand. Switched from [Microsoft Viva](https://www.capterra.com/p/248310/Microsoft-Viva/) We had attempted to utilize Viva for a year or two, but it never caught on, and it did not seem to align with our existing workflows. ended up being much better for us. Review Source Response from Ninety February 4, 2026 Thank you for the feedback! We are always looking to improve the product, and do have a provide us feedback button directly in the platform, so if there are other items to add to the list, please let us know! I have added the ones you mentioned. Glad EOS + Ninety are making an impact in your organization. Mari T. Visionary Insurance Used the software for: 2+ years ### "Go Farther Faster in EOS with Ninety" December 10, 2025 5.0 I started using it in my business in 2018 when we transitioned from what is now Bloom Growth to .io. It was just more functional, easier to use and more intuitive. Fast forward to me becoming an EOS Implementer, and I recommended all my clients use it, and they love it too. Also, every time I need help, the team is so responsive, and their chat function and library of help is great. Pros How well it has helped my teams run on EOS even better, even faster. The work is the work, nothing substitutes that. But having a place to put it all, access it easily and run the entire organization on it means better faster implementation of EOS. Cons That there wasn't an app for it, but now there is! Before I had to pin the website to my phone to update things...so thrilled that there is an app now. Switched from [Bloom Growth](https://www.capterra.com/p/182779/Bloom-Growth/) Bloom was clunky and not intuitive at the time. Review Source Response from Ninety February 4, 2026 Thank you for the review. We are also thrilled to have the mobile app and are continuing to add functionality there! PJM Pastor Jordan M. Executive Pastor Non-Profit Organization Management Used the software for: 6-12 months ### "A Good Team Collaboration App for Our Church/Non-Profit " October 17, 2025 4.0 My overall experience with 90 was very positive. Great price, didn't reject churches from the non-profit discount (huge!), and easy to use once you learn the ins and outs. Pros checked off a lot of boxes I was looking for in a team collaboration app/software. I really appreciated the daily emails with my "To-Dos" and the ease of adding something else to my To-Dos when I'm in the middle of a conversation, so that I wouldn't forget about it. Also, as a church, they didn't gatekeep us from their non-profit discount like most other colab apps did. SO the price became very affordable for what we needed it for. All throughout the process, 90's Customer Service was great. Answered all my questions leading up purchase, good onboarding, and even when I ran into a bug, their support team was on it, communicated often, and resolved the issue. Cons My constructive criticism would be that it's not as polished-looking as other colab apps I looked at. It's all pretty much black, white, and grays. Adding color would help with organization and overall "feel". The other thing is minimal customization to the hub area, called My90. It allows you to add and subtract elements, but a few key elements, like my upcoming meetings, weren't an option to add. I was a little disappointed that custom meetings were another tier up from the base tier, so we weren't able to create those custom meetings, which would have been massively helpful, because of cost restraints on our end. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Slack](https://www.capterra.com/p/135003/Slack/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing Ninety The price was better; they offered the non-profit discount to churches (most do not, which instantly gave me a negative impression of their organization), and the daily emails with our To-Dos were a big perk. Review Source Response from Ninety October 23, 2025 Hi Pastor Jordan, Thanks so much for taking the time to share your thoughts! We're thrilled to hear how the platform is helping you track To-Dos and structure your meetings more effectively, that’s exactly the kind of traction we love seeing in action. We also really appreciate your thoughtful feedback. We're always looking for ways to improve the experience and add more value, and we’ve passed your comments along to our Product Team to help guide future updates. Thanks again for being a part of building something great with us! MI Mitchell I. Marketing Generalist Marketing and Advertising Used the software for: 1-2 years ### "Fair experience with Ninety" October 16, 2025 3.0 has been a great tool for L10 meetings with my team and progress tracking and I would recommend it, aside from the account security issues. Pros has a very user-friendly interface, allowing anyone to create tasks, host meetings, and view the meeting progress as it takes place. Cons I have had issues in the past with being locked out of my account along with some of my coworkers. From here, we needed to start the account reset process, but the customer service was good and worked fast. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Notion was not designed for our needs in terms of meetings. Weekly team meetings were more fit for . Review Source Response from Ninety October 28, 2025 Hi Mitchell. Thank you for taking the time to review Ninety. We're delighted to hear this was a better solution versus Notion. We're glad you like the interface, ToDo's creation and seeing the progress your team is making with your meeting. We're sorry to hear that you've had issues getting locked out of your account, however, glad our customer service team was able to get you back in quickly. Please don't hesitate to reach out to us at helpful@ninety.io should you run into that or any issues in the future. Grateful to be a part of your journey. RN Rebecca N. Operations Manager Real Estate Used the software for: 2+ years ### "Great Platform, Great Support, Great Results" May 29, 2026 4.0 My experience with has been excellent. Their customer support team is consistently helpful, responsive, and knowledgeable, regardless of the issue. Today, I worked with \[sensitive content hidden\] who answered all of my questions promptly and successfully resolved my concern. It's reassuring to know that whenever we need assistance, the Ninety team is there to provide timely and effective support. Their commitment to customer success is one of the many reasons we enjoy using the platform. Pros has been a great tool for keeping our team organized, aligned, and accountable. The task management and team collaboration features make it easy to track priorities and ensure follow-through. I also appreciate the visibility it provides into team performance and company goals. Their customer support is excellent, and they consistently offer helpful training videos and resources that help us get even more value from the platform. Cons I don't have any complaints about . There are a few feature enhancements I'd love to see in the future, but nothing that significantly impacts our experience. Overall, the platform has been user-friendly, effective, and supported by a great team. Review Source Scott R. Founder Management Consulting Used the software for: 2+ years ### "The greatest business operating platform ever created" March 13, 2026 5.0 is a model company. Their client services is one of the best I’ve ever experienced in the Team really demonstrates what a great company looks like and it all starts from the top, Mark Abbott, who founded the company. Pros It is the best ever platform created for running your business. Everything looks simple until you try to do it on spreadsheets and word documents and realize they’ve really thought through so many things on a very deep level. Cons I like almost everything. I think that the AI that they’ve integrated is good and I believe it will eventually become great. Review Source Response from Ninety March 17, 2026 Hi Scott. Wow, what a great review, we truly appreciate the kind words and are delighted to hear that you are loving your experience with Ninety! If we can ever be of help in the future, you know where to find us - helpful@ninety.io ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.