# Shipt Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Shipt Software - reviews, pricing plans, popular comparisons to other Food Delivery products and more. Source: https://www.capterra.com/p/230084/Shipt --- # Shipt Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 24, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Shipt ## What is Shipt? Food delivery platform that helps customers manage and track grocery orders based on zip code. ## What is Shipt used for? [Food Delivery](https://www.capterra.com/food-delivery-software/) Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Shipt?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.target.com&name=Shipt) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Shipt 3.9 (10) VS. [4.7 (96)](https://www.capterra.com/p/10002488/Owner/reviews/) Starting Price Contact vendor Starting Price $499 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (10) Ease Of Use 4.7 (188) Value For Money 3.9 (8) Value For Money 4.4 (136) Customer Service 4.0 (6) Customer Service 4.6 (141) ## Shipt alternatives [4.2 (549)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) [4.1 (188)](https://www.capterra.com/p/229272/DoorDash/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/229272/DoorDash/) Highest Rated [Restroworks Cloud Kitchen Management Software](https://www.capterra.com/p/10012195/Restroworks-Cloud-Kitchen-Management-Software/) [4.9 (78)](https://www.capterra.com/p/10012195/Restroworks-Cloud-Kitchen-Management-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012195/Restroworks-Cloud-Kitchen-Management-Software/) [GrubHub](https://www.capterra.com/p/210141/GrubHub/) [4.3 (131)](https://www.capterra.com/p/210141/GrubHub/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210141/GrubHub/) [View all alternatives](https://www.capterra.com/p/230084/Shipt/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.6 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Online Ordering 4.4 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Tracks and processes online orders Food Delivery Dispatching 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Dispatch food deliveries Live Tracking 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Allow customers to track their order and keep them updated when the status changes. Delivery Tracking 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Real-Time Updates 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made Shipt 10 features Track and document all activities across devices, networks, and other systems Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Dispatch food deliveries Allow customers to track their order and keep them updated when the status changes. Identify the physical location of an individual, asset, device, etc. Access software remotely via mobile devices Tracks and processes online orders Active monitoring of systems, applications, or networks Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Get Advice We can help you find the software with the features you need. Features 4.5 (10) 4.5 Based on 10 reviews ## Pricing Value for money 3.9 (8) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.9 (8) 3.9 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (6) 4.0 Based on 6 reviews ## User reviews Overall rating 3.9 Based on 10 reviews Filter by rating 5(2) 4(5) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent CS Candace S. Assistant Fishery ### "Awesome tracking" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 May 24, 2024 Pros I love it. Tracking my packages on this app has been amazing. Its actually live time tracking. Cons It seems getting ahold of customer service is hard. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CF Crystal F. Owner / Manager Food & Beverages ### "Shipt, I prefer it over InstaCart" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 23, 2023 Pros It's easy to choose stores in your community and shop. Cons I know people who used food stamps and couldn't use it at the time I referred them. Alternatives considered [Instacart](https://www.capterra.com/p/229777/Instacart/) [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MJ Mike J. Editor / Producer Entertainment ### "Shipt is only worth it if you order often" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 May 4, 2023 I tried Ship but I think it's mostly for bigger businesses or people who order often. It isn't available in many places near me so I wouldn't get a membership and it's just too expensive otherwise. Pros The store selections, fast and friendly services, and a good list of item make Shipt a good choice overall. Cons Must have a membership otherwise you'll have to pay an expensive delivery fee. The biggest problem is that it's only available to order from in very select locations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HA Hailey A. Educator Education Management ### "Does the Job" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 December 22, 2022 Pros Shipt's shop and delivery platform gets the job done. It's nice that you can communicate directly with your shopper. If there are substitutions or anything, they message you and ask for a preference if you haven't already included backups. Cons It's SO expensive for what it is. There are big delivery charges and the prices are so much higher than what they are in the store. It can also take a lot longer than it should to have your items delivered. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BT Briauna T. Delivery Driver Transportation/Trucking/Railroad ### "Shipt is my party go to" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 1, 2022 I had a great Shipt experience. I needed items for a gathering I was having but had so much to do that I did not have time to run around town finding items. That is when I came across Shipt. Shipt is partnered with Party City and I was able to get decor and food items delivered to my home in a short amount of time without even leaving the venue it was an absolute life saver. Thank you Shipt. Pros Easy order, delivery tracking, and delivered in hours Cons Not too many stores I use but no real problem with the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BP Blair P. Director of Recruiting Staffing and Recruiting ### "As a shopper and a customer, it's a love/hate relationship " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 7, 2022 Pros being able to place repeat orders if you tend to buy the same items over and over is very nice. You can also use store coupons and put in special requests (ie green bananas, don't substitute certain items, etc) Cons Many stores are offering their own version of shipt and you don't have to pay a membership fee to use that benefit. So the biggest con is the hefty price tag that an annual shipt membership comes with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Melinda A. Videographer Media Production ### "Shipt your new best friend" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 29, 2022 Pros I love the ability to purchase EXACTLY what you want even when a specific store might be out of the product you're in need of, the shopper will find a way to find a similar item or a backup item you can pick. Cons I found it a bit difficult to figure out where my receipts were, certain ones could only be found in my email and not in the app. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Abby S. Marketer Marketing and Advertising ### "Needs a lot of work" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 May 5, 2022 Pros This is good if you need groceries or supplies as soon as possible Cons It’s overly expensive, customer support is rude, and they need to rethink their membership. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KD Katelyn D. Operations Specialist Insurance ### "Shipt" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 27, 2022 Pros I like how easy the app is to navigate. The shoppers are always super nice and responsive Cons I wish there were more options of stores to choose from. Also faster delivery times Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IJ Irma J. CEO Music ### "Great Service and product " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 23, 2021 It has been a great experience this far. They definitely show that they care. The customer service representatives and very helpful. Pros I love that I can order my groceries from where ever I am and have them delivered where ever. I love that I can easily stay in communication with my Shipt shopper. I also love that I can shop at several stores in town for what I need. Cons I don’t like they bugs that the app has at times. Sometimes the data will not show up proper in the app. Also, sometimes there are system delays. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/230084/Shipt/reviews/) Popular comparisons [DoorDash for Merchants vs Shipt](https://www.capterra.com/compare/229272-230084/DoorDash-vs-Shipt)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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