# Instacart Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Instacart Software - reviews, pricing plans, popular comparisons to other Food Delivery products and more. Source: https://www.capterra.com/p/229777/Instacart --- # Instacart Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Instacart ## What is Instacart? Food delivery platform for grocery stores with online ordering, gift cards, order tracking capabilities, and more. ## What is Instacart used for? [Food Delivery](https://www.capterra.com/food-delivery-software/) Top alternative Featured Overall rating Based on 47 user reviews Reviews sentiment Positive 79% Neutral 4% Negative 17% Starting price $3.99 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Instacart?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.instacart.com&name=Instacart) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Instacart 4.0 (47) VS. [4.7 (96)](https://www.capterra.com/p/10002488/Owner/reviews/) Starting Price $3.99 Flat Rate Starting Price $499 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (47) Ease Of Use 4.7 (188) Value For Money 3.7 (36) Value For Money 4.4 (136) Customer Service 3.3 (36) Customer Service 4.6 (141) ## Instacart alternatives [4.2 (549)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) [4.1 (188)](https://www.capterra.com/p/229272/DoorDash/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/229272/DoorDash/) Highest Rated [Restroworks Cloud Kitchen Management Software](https://www.capterra.com/p/10012195/Restroworks-Cloud-Kitchen-Management-Software/) [4.9 (78)](https://www.capterra.com/p/10012195/Restroworks-Cloud-Kitchen-Management-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012195/Restroworks-Cloud-Kitchen-Management-Software/) [GrubHub](https://www.capterra.com/p/210141/GrubHub/) [4.3 (131)](https://www.capterra.com/p/210141/GrubHub/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210141/GrubHub/) [View all alternatives](https://www.capterra.com/p/229777/Instacart/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Ordering 4.3 (35) 68.57% of 35 reviewers that rated this feature as important or highly important Tracks and processes online orders Live Tracking 4.0 (30) 66.67% of 30 reviewers that rated this feature as important or highly important Allow customers to track their order and keep them updated when the status changes. Mobile Access 4.3 (30) 63.33% of 30 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Order Management 3.8 (30) 66.67% of 30 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Food Delivery Dispatching 3.9 (27) 70.37% of 27 reviewers that rated this feature as important or highly important Dispatch food deliveries Delivery Tracking 3.5 (21) 57.14% of 21 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Instacart 9 features Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Dispatch food deliveries Allow customers to track their order and keep them updated when the status changes. Access software remotely via mobile devices Tracks and processes online orders Manage and track customer orders for goods, investments, or any other purchases Track orders throughout the fulfillment process Active monitoring of systems, applications, or networks Track the status over time for a request, process, asset, or transaction Get Advice We can help you find the software with the features you need. Features 4.0 (47) 4.0 Based on 47 reviews ## Pricing Value for money 3.7 (36) [View pricing plan details](https://www.capterra.com/p/229777/Instacart/pricing/) Basic $3.99 Flat Rate, Value for money 3.7 (36) 3.7 Based on 36 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (36) 3.3 Based on 36 reviews ## User reviews Overall rating 4.0 Based on 47 reviews Filter by rating 5(28) 4(9) 3(2) 2(0) 1(8) Mentioned topic Sorted by most recent Laurie Ann B. Owner Consumer Services ### "Do not give this company any money" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 31, 2026 It was absolutely horrible they took money and then said it would be refunded in 7-10 business days for a delivery that never happened Pros Absolutely horrific company. Took money for an order that was never delivered and the on top of that told me O had to wait seven to ten business days for a redund Cons This was the worst experience out of several that have had with them. Enough is enough the took money and the said I had to wait a week for it to be refunded Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Bridgett M. Not relevant Logistics and Supply Chain ### "Bad service! Unethical cancellation policy. " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 21, 2025 Had many instances of items being wrong, and late. This was the last straw. Will never use them again! Zero support when things don’t go as planned and they charge you fees when they make mistakes and refuse outright to do a simple thing in order to make it right! I hope they’re happy with their last $15.00 plus tax from my account. They have now lost my business forever and everyone I know will know about this unethical practice of theirs as well. Pros Having the option to order groceries online is great when they actually do what they say they will. \*\*\* Cons Customer service was terrible! I had to cancel an order because it was going to be delivered an hour late, and they charged me a cancellation fee of 15.00 plus tax. They could not meet their service promise and proceeded to charge me a ridiculous fee for a problem they caused! Deleted my account and will never use this service again! Terrible customer service to burden your customers with fees when you can’t meet your own service promises. Unethical cancellation policy!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PF Pamala F. Achateuse Food & Beverages ### "Pas de 2e chance pour les travailleurs" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 7, 2025 Correcte, j'ai eu un peu de difficultés au début pour le fonctionnement mais ca bien été par la suite Pros J'ai beaucoup aimé le fais que je pouvais faire mon horaire et choisir mes batch. J'ai adoré communiquer avec les clients et livrer leurs épiceries Cons Je me suis desinscrit à cause du salaire. J'ai essayé de me reinscrire et ils n'ont pas voulu me donner une 2e chance. J'ai ecris plusieurs fois même téléphoner et rien!!! Desolant!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Rick E. Deliveryman Wine and Spirits ### "Don't shop for this company!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 29, 2025 Terrible experience! The company owes me $132 for a reimbursment and are not paying me back! Nobody knows how to get me my money back, and they have now deleted my account and I have no way of talking to anyone. Pros Nothing, they don't do anything to help you as a shopper. Cons They are the most unorganized company I have ever had dealings with! The batches they put together are so far away from where you shop, it is totally not worth it to do a shop. Some of the batches had me driving for 100 km and only paying $25. I would end up making about $5 after paying for my gas, not even mentioning my time to complete the order. Customer service for the shoppers is a total waste of time. None of the agents know how to fix an issue quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JO Jennifer O. Operations Biotechnology ### "Great Software When All Is Functioning Normally" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 July 18, 2024 Perfect when all functions as it is supposed to. Atrocious customer service when a human is needed. Pros I love that we can have our office's perishables delivered from trusted sources and without a trip to the grocery store. Prices are marked up but not unreasonably so. Cons The customer service for anything beyond a missing item is atrocious. If you have an order problem, that is usually handled with a few clicks quickly and efficiently. If you are honest and not abusing "missing items" you're credited right away. If you have any problem that involves a human and not AI, it is an endless cycle of being bounced between chats with no substantial answers/fixes. The customer service has made me contemplate canceling once. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Candace S. Assistant Fishery ### "Its ok but not for me" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 May 20, 2024 Pros I love how i dont have to go to the grocery store at times. All i have to do is order on the app and sit and wait for someone to bring my groceries. Cons I hate that it costs so much. The delivery fees are ridiculous, some of the delievers have bad manners, also they dont wanna help you get your groceries out if there car. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Deb B. Senior Supermarkets ### "Senior customer who ckd mrmbetship due to multiple occasions of poor product quality and unresponsive customer service." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 4, 2024 Pros Not much. Overcharged and poor or rotton products. No quality control. Cons Same as above. Do not use this service as they ship liw quality products Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NO Nicky O. Independent stylist Textiles ### "Easy to use but often problems " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 3, 2024 I usually get my order delivery incorrect. But I also get my orders quickly. Pros I like that I can shop at multiple stores and have them all picked up oat 1 time. Cons I do not like that I pay a monthly fee to use Instacart delivery, and then still pay for delivery charge. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG Stephanie G. Case manager Health, Wellness and Fitness ### "Do not work here" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 14, 2024 Horrible- I have spent more than I earned and am still waiting for a reimbursement for almost $400 Pros Nothing- they have been denying a reimbursement of almost $400 for 3 weeks Cons Paying for orders and not being reimbursed Switched from [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) Wanted to make more money and support people trying to make more money Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KW Kathryn W. Boss Information Services ### "Frustrated disabled disappointed senior " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 9, 2024 Pros Until my most recent transaction, I really liked Instacart. You only get one chance to cause me stress. Three calls regarding an unreleased hold in which every person I spoke to blamed the bank for the delay (how childish), something that had never happened before! Then multiple calls to the bank which had to be escalated to get anywhere, and finally after a week and a half, the hold was released. Cons There customer service is ineffective and I'll never trust this business again. I've already deleted the app. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/229777/Instacart/reviews/) Popular comparisons [DoorDash for Merchants vs Instacart](https://www.capterra.com/compare/229272-229777/DoorDash-vs-Instacart) [GrubHub vs Instacart](https://www.capterra.com/compare/210141-229777/GrubHub-vs-Instacart)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. 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