# Caretime Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Caretime Software - reviews, pricing plans, popular comparisons to other Time Clock products and more. Source: https://www.capterra.com/p/229462/Caretime --- # Caretime Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Caretime ## What is Caretime? CareTime is a cloud-based software platform designed for home care organizations to manage operations, documentation, EVV, and billing in one connected system. CareTime helps align what happens in the field with what gets billed and paid. By connecting scheduling, visit documentation, and EVV data directly to billing workflows, agencies can identify issues early, reduce manual rework, and avoid delays caused by incomplete or inaccurate information. Caregivers can document visits electronically while meeting program and compliance requirements. Administrators gain real-time visibility into visit status, documentation gaps, and billing readiness—allowing teams to resolve problems before claims are submitted. CareTime supports Medicaid and Medicare home health billing and offers optional revenue cycle management services for organizations that need additional support. ## What is Caretime used for? [Home Health Care](https://www.capterra.com/home-health-care-software/)[Home Care](https://www.capterra.com/home-care-software/)[Time Clock](https://www.capterra.com/time-clock-software/) Overall rating Based on 55 user reviews Reviews sentiment Positive 76% Neutral 9% Negative 15% Starting price $170 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Caretime?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://caretime.us/&name=Caretime) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Caretime 4.0 (55) VS. [4.6 (85)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting Price $170 Other, Per Month Starting Price $200 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (54) Ease Of Use 4.6 (85) Value For Money 3.9 (52) Value For Money 4.6 (81) Customer Service 3.9 (54) Customer Service 4.6 (84) ## Caretime alternatives [4.5 (151)](https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/) Starting price $295.00 Per User, Per Month [4.7 (728)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting price $200.00 Per User, Per Month [4.5 (64)](https://www.capterra.com/p/140368/Carecenta/reviews/) Starting price $99.00 Per User, Per Month Highest Rated [4.8 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Starting price $10.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/229462/Caretime/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.0 (24) 70.83% of 24 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Billing & Invoicing 3.8 (17) 70.59% of 17 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Electronic Signature 4.2 (16) 68.75% of 16 reviewers that rated this feature as important or highly important Digitally sign online documents Scheduling 4.4 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Client Management 3.8 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Employee Management 4.0 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Caretime 64 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Manage the process of evaluating documents or requests submitted for approval Track the attendance of specific individuals or groups Automatically create schedules based on business needs or employee availability and qualifications Complete outstanding payments Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage the treatment plan and coordination between care providers and patients with special health care needs Manage caregiver's training, scheduling, supervision, performance evaluation, etc. Communicate using direct chat or messages within the system Process of submitting and following up on claims with insurance companies Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Track employees' arrival and departure timings for payroll purposes Manage and track all internal and external communication conducted via calls, email, text, or chat Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Digitally sign online documents Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Online portal where employees can access and track their own information Assign working shifts or tasks to employees based on their availability Track and measure time worked for employees Specifically for in-home care services Virtual perimeter for a real-world geographic area System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Manage billing and payments for a healthcare provider Access software remotely via mobile devices Manage and support multiple locations Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details System of devices or tools that help perform, test and capture patients' diagnostics in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Tools to find, assess, and hire suitable candidates for a job within an organization Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Managing and trading shift details between employees Track and manage sick leave time Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Track and manage employee time-off, vacation, and sick leave requests Tools that allow employees to request/schedule time off Track the amount of time spent on a job or task Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Request, track, and manage time off requests and vacation time Process that confirms a caregiver's visit and services provided Get Advice We can help you find the software with the features you need. Features 3.9 (54) 3.9 Based on 54 reviews ## Pricing Value for money 3.9 (52) Basic $170.00 Other,Per Month Value for money 3.9 (52) 3.9 Based on 52 reviews ## Integrations [ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Availity](https://www.capterra.com/p/68854/Availity/)[ CareAcademy](https://www.capterra.com/p/239196/CareAcademy/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (54) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (54) 3.9 Based on 54 reviews ## User reviews Overall rating 4.0 Based on 55 reviews Filter by rating 5(26) 4(16) 3(5) 2(2) 1(6) Mentioned topic Sorted by most recent SD Sabina D. Associate Health, Wellness and Fitness ### "Easy to use " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 March 3, 2026 Pros It is easy to use. I like the important features and filter that is within the software. It gets my job done and I will recommend. Cons Sometimes it lags which I don’t like. The features might be overwhelming to look at first but after getting used to the software, it is alright. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CR Cory R. lpn Health, Wellness and Fitness ### "caretime 2025" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 26, 2025 A common complaint is the inability to reach customer service, with reports of long hold times that end in disconnection, unreturned voicemails, and general lack of assistance, leading to significant frustration. Pros The responsiveness, patience, and willingness of the support team to resolve issues quickly are consistently highlighted as a major positive experience. Cons The platform’s functionality and wording can be unintuitive. For example, some users found it confusing that a client is referred to as a "job" within the system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK JACQUELINE K. CEO Hospital & Health Care ### "start up CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 December 18, 2025 This is a great system for start up business that needs to get organized. It features are easy to manage and it is a great value for the money Pros Ease of use and if you do not know you can go back to the start up and review. also great for clock in and out for employees Cons Support system can be better. given more help to existing customers. trouble with billing is a big problem. Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reasons for choosing Caretime price for start up was better, and learning how to use was better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Tenneil S. admin asst Hospital & Health Care ### "Caretime Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 December 18, 2025 Overall agency employees are friendly and available for general questions, but specific questions seem to take awhile or not answered at all Pros Easy to use, teletrain videos watched were good starting points to learn basics and how to get Caretime started Cons Contract- did not like various charges for implementation scattered throughout contract- should list all together with explanation in Beginning and on one page Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CL Cindy l. office manager Health, Wellness and Fitness ### "adminstrative assistant" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 18, 2025 staying committed to learning—whether it's through professional development for staff, improving operational efficiency, or adapting to new technologies—agencies position themselves to not only meet current demands but anticipate future ones. Pros idea that thriving agencies embrace continuous improvement is key. They don’t focus on perfection, but rather on making small, consistent changes to meet the evolving needs of clients, caregivers, and the industry as a whole. Cons wasn’t about: Having everything flawless Sticking to fixed systems that don’t evolve Or chasing ideal outcomes instead of real progress What mattered far less was polish for its own sake. Instead, value came from progress over perfection—being willing to adjust, learn, and make small improvements that actually served the changing needs of home Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Mellody A. Practice Administrator Hospital & Health Care ### "Caretime has been a great support for success!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 17, 2025 The overall experience has been very good! Caretime has been a key component in the success of our company! Pros Caretime is very user friendly for Caregivers to clock in and out as well as documentation of visits to clients. It is easy to submit shifts for billing and payroll. The edit features are very easy to navigate if a mistake is made by a Caregiver. Customer Service is top notch! Cons Caretime does not have a user-friendly communication tool. The initial Orientation of Caretime was confusing. There were a lot of bugs to fix in the beginning. Switched from [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Connecteam did not pull into RCM/EVV Verify Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KD Kizzy D. Director Hospital & Health Care ### "Horrible Service In Every Department!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 17, 2025 Caretime appears to operate with minimal staffing while being responsible for assisting thousands of customers. As a result, customer service is almost non-existent. Any attempt to resolve an issue is met with excessively long wait times, delayed responses, or no response at all. This is not only frustrating but entirely unacceptable for a company of your size and responsibility. When contact is finally made, the experience only worsens. The individual responsible for handling billing matters has consistently demonstrated unprofessional behavior, a lack of basic customer service skills, and an apparent absence of respect for customers. Their tone, demeanor, and inability to communicate effectively reflect poorly on your organization and raise serious concerns about training, accountability, and leadership. Customers should not feel dismissed, disrespected, or burdensome when seeking assistance—especially regarding billing issues, which require accuracy, professionalism, and clear communication. The lack of character, courtesy, and competence displayed is unacceptable and damaging. This ongoing pattern of inadequate staffing, excessive delays, and unprofessional conduct has created a hostile and frustrating customer experience. It is unreasonable to expect customers to tolerate such treatment, and it is imperative that Caretime address these issues immediately. Pros Absolutely Nothing! I have not one good thing to say about this company. I went to a state meeting and when we discussed EVV vendors Caretime was bought up multiple times by different agencies and none had anything positive to say! Cons The unacceptable level of customer service provided by this company. The support system currently in place is grossly insufficient and reflects a complete disregard for the customers you serve. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DG Darna G. Administrator Individual & Family Services ### "Donot Recommend " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 16, 2025 Doesn't end well. They signed me up for 3 years without any chances of being ablevto cancel. Which means I continued to pay them even while not using them. However id rather pay additional for a service that actually works. Pros Nice company as first. They were so helpful and would stay on the phone with you until the problem was fixed. Then our representatives was replaced with the worst. Cons Customer support was the worst once Megan left. They always send you to wait for someone else who doest solve the problem. Will never do business with them again! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BS Brittney S. CEO Hospital & Health Care ### "Love it and will continue to use it " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2025 Very very very great experiences. I have enjoyed Caretime has been a wonderful experience and i enjoy the services. Pros Easy of use, very affordable and great customer service, great customer support. The billing was affordable, Cons Nothing. I enjoyed everything about care time and i will be referring many more people to care time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LE Liea E. Owner Individual & Family Services ### "Supportive, User-Friendly, and Reliable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2025 Overall, my experience with CareTime has been extremely positive. From the very beginning, their team has been supportive, knowledgeable, and genuinely kind. The platform is easy to navigate, and the customer service has made the entire process of opening and managing my agency feel much less overwhelming. I truly appreciate CareTime and the care they put into supporting their clients. Pros CareTime has been such a blessing during the process of opening my agency. Their customer service is truly phenomenal—every single person I’ve spoken with has been kind, patient, and genuinely supportive. It means so much to work with a team that understands the real struggles of starting and running an agency. On top of that, the platform is very easy to navigate, which makes day-to-day work much less stressful. I truly appreciate CareTime and the amazing people behind it. Cons At this time, I have not experienced any issues or challenges with CareTime. My experience has been very positive overall, and everything I’ve needed so far has been well supported. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) I switched from WellSky to CareTime because CareTime was a better fit for my agency’s size and budget. I also found CareTime to be more user-friendly, and their customer support has been much more accessible when I need assistance or have questions. While WellSky is a solid platform, CareTime aligns better with my current needs as a growing agency. Alternatives considered [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/) [Therap](https://www.capterra.com/p/124101/Therap/) [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reasons for choosing Caretime I chose CareTime over other platforms primarily because of their exceptional customer service. From the beginning, the team was welcoming, supportive, and truly understanding of the needs of a growing agency. Their responsiveness and genuine care made the experience feel personal and reassuring, which ultimately set CareTime apart. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/229462/Caretime/reviews/) Popular comparisons [InMyTeam vs Caretime](https://www.capterra.com/compare/215860-229462/InMyTeam-vs-Caretime)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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