# TeamTracks Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about TeamTracks Software - reviews, pricing plans, popular comparisons to other Workflow Management products and more. Source: https://www.capterra.com/p/229418/TeamTracks --- # TeamTracks Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TeamTracks ## What is TeamTracks? TeamTracks is a no-code platform for defining & automating custom team processes and the business data they track and manage. TeamTracks allows teams to define all business data used in their operations and track them with full custom data, screens, workflows, automations, reporting, and role-based access. Team leaders and can easily configure and change their custom processes and data themselves at any time with no-coding needed. ## What is TeamTracks used for? [Business Process Management](https://www.capterra.com/business-process-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $69 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## TeamTracks alternatives Highest Rated [4.8 (1,025)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (15,357)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (80)](https://www.capterra.com/p/181735/BIC-Platform/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (3,499)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/229418/TeamTracks/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customizable Fields 4.9 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Access Controls/Permissions 4.8 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Business Process Automation 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Customizable Forms 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information No-Code 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Drag and drop/visual interfaces that allow non-tech users to build without writing code Configurable Workflow 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Configure existing workflows to meet your organization's needs TeamTracks 44 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Define and maintain business rules that determine workflow capabilities and criteria Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Configure existing workflows to meet your organization's needs Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of dashboards Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Automate repetitive tasks such as filling out information or creating certain types of forms Store, manage and track all forms in a centralized location Drag and drop/visual interfaces that allow non-tech users to build without writing code Document any changes or proposed changes made to business processes or workflows Visually identify, define, and map all details and relationships surrounding business process models and elements Reporting on how each user, task or process has advanced since its initiation Create, manage, or update project workflows. View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Search and filter data across systems to locate required information by entering keywords or certain criteria Allow users to access multiple services after entering their login credentials once Create, manage and track all task activities and progression Track the status and progress of tasks Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.9 (7) 4.9 Based on 7 reviews ## Pricing Value for money 4.9 (7) Free Trial Standard Version $69.00 Per User,Per Month Value for money 4.9 (7) 4.9 Based on 7 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (7) 5.0 Based on 7 reviews ## User reviews Overall rating 5.0 Based on 7 reviews Filter by rating 5(7) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Maija P. Project Manager Electrical/Electronic Manufacturing ### "Configurable RMA Portal" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 19, 2025 Renewity supported us in setting up a system aligned with our requirements. After that, we have been able to configure the system ourselves to support new products and additional workflows. While the system requires some time to learn to configure, it is easy for technicians to use. Our products are high-tech and have a low failure rate; therefore, we do not require an AI-controlled system to optimize efficiency or track large volumes of RMA cases, making TeamTracks a perfect fit for us. Pros Highly flexible and can be configured in almost any way required, and we can do the configuration ourselves. TeamTracks enables us to retrieve statistics in multiple ways. Cloud-based. Customer support has been great. Cons The learning curve for configuring the system is quite steep, but it becomes straightforward once learned. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG Benjamin G. Principal Quality Engineer Electrical/Electronic Manufacturing ### "Revamped RMA Portal" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2025 Overall we are very happy with our decision to move forward with TeamTracks. The RMA portal was implemented globally within our company and is used across all business units. Pros Highly configurable! Our company's RMA flow is complex however the team at Renewity worked closely with us to meet all of our needs. We were able to combine the work done previously on 3 different platforms all into one using TeamTracks. We also appreciated that the team was always readily available to answer questions and address issues when they arose. Cons There were a few limitations for functionality which we take for granted on apps nowadays but none of these were show stoppers. Switched from [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) To combine all RMA portal functions into one place and to implement customer visibility Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reasons for choosing TeamTracks Mainly the configurability, but also the visual appeal Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KF Karla F. Corporate Manager Machinery ### "TeamTracks - Canadian company with real people" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2025 We had looked at a lot of software, and demo'd with a number of companies. TeamTracks won us over with their honesty - there was no "glitzy" presentation, there was simply "here we are, here's what we do, and here's how we can help you" and that honesty was refreshing. A year later we are still communicating back and forth with the programmers, and it's like they are part of our business. Fantastic company to work with. Pros The instant "you are part of our team, let's make this work for you" was fantastic. Anytime we needed a meeting or had a question or needed another walk through, it was there. The communication and customer service is amazing. Cons It took us a while to really figure out what we wanted, and so at times we had team members frustrated because they didn't communicate well internally - not sure that's really a TeamTracks issue though. Alternatives considered [Dyrect](https://www.capterra.com/p/266337/Dyrect/) Reasons for choosing TeamTracks The customer service, the price, the build and development time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Alec H. Chief Operating Officer Financial Services ### "TeamTracks a great upgrade on the already excellent Renewity /Frontlines RMA system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2025 From the \[sensitive content hidden\] down, they understand the challenges OEMs face with off the shelf systems, so they have built a self configurable set of tools that allow partners like us to build solutions to make our team, serve providers and customer life easier. Pros TeamTracks is a highly configurable solution that allows OEMs like ourselves to build automated process flows. We have worked with the team to build an upgraded replacement for the already excellent Renewity / Frontlines RMA tool that we have used from them since 2013. The tool is easy to work with as are the implementation team, they really know their stuff. Cons None, as the solution gives us the ability to adjust the tools, views and processes we make available to our team and partners. Switched from [RenewityRMA](https://www.capterra.com/p/153078/RenewityRMA/) Enhanced features and configurability needed as we expanded our product and partner range Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Paul B. Technical Operations Manager Electrical/Electronic Manufacturing ### "Great RMA management tool." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2024 A very positive experience, the help and support during the setup and initial trials made this a very straightforward change to our RMA process. Pros Much more modern and intuitive feel to TeamTracks, particularly from the customer's aspect. Several customers have fed back how much easier TeamTracks is to use than the previous Renewity RMA product. TeamTracks support are extremely helpful, and quick to provide assistance. Cons Changing settings etc can take some time to work out at first. Finding what you need to amend can feel a bit daunting until you get used to the system. Switched from [RenewityRMA](https://www.capterra.com/p/153078/RenewityRMA/) Multiple Repair Centres was not supported by RenewityRMA Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EH Eli H. Hardware Engineer Restaurants ### "Huge fan of this platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 6, 2024 Overall A+ experience. I really appreciate working with the whole teamtracks team getting our flow up and running. This platform is now a crucial part of our team's processes Pros Our initial use for this platform was to build out a custom returns process that collected good data and made it easier for our support team and warehouse to manage replacement parts. Everyone at our company loves the final flow, making the whole process much less manual and we have now thought of multiple other ways we plan to use the platform to build out structured systems! I feel like I have just scratched the surface of uses for this type of platform - Customization of every part of the ticket and flow - 3rd party integrations through zapier (& an API) - Data collection with built-in chart & diagram builder - Affordable and completely reasonable pricing - Customer support with teamtracks is excellent and very quick response time. They go above and beyond every time to help with issues we have had - no Code solution is so important for us, no software engineer time was needed to get this up and running Cons \- there is a learning curve of how best to build out a track on your own - New product that features are still being built out Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Aaron D. President Electrical/Electronic Manufacturing ### "RMAs and More!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2024 Support team at TeamTracks is excellent. I've worked with them for years on the RenewityRMA product prior to upgrading to the TeamTracks product. This upgrade was a major advancement which allowed us to modernize our return process in ways we didn't even think would be possible. Pros Team Tracks is flexible and easy to use for configuring for any data collection process. When working with a diverse set of product return types, TeamTracks can adapt to highly custom material work flows, allow for technician guidance, reduction of unnecessary data entry, and customer engagement throughout the process. Cons There is a bit of a learning curve to getting complicated workflows up and running. Switched from [RenewityRMA](https://www.capterra.com/p/153078/RenewityRMA/) Increasing demands for data sharing with customers, automation, and workflow process controls. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)