# Oyster Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Oyster the right Multi-Country Payroll solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/229351/Oyster/reviews --- Oyster 4.6 (91) [View alternatives](https://www.capterra.com/p/229351/Oyster/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 28th, 2026 # Reviews of Oyster Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews YK Yuliana K Global People Operations ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “Clear and transparent processes, flexibility, swift replies/support, user friendly interface, knowledge base/features and services.“ March 19, 2026 RM RyanMae M Sr Director of People OpsComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “Generic support is lacking, most of the time I have to involve my CSM which is hard on me and unfair to them.“ May 13, 2024 RM RyanMae M Sr Director of People OpsComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “I think Oyster is still young and there is a LOT of room for growth, most of our struggles tie to support not "Supporting" or a feature/need we have that is not quite there yet. BUT that being said we stick with them because our Service team is phenomenal and you can see they are working to being where we need them to be.“ May 13, 2024 Lakshmikanth T Technical ArchitectInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Unable to edit or delete already created Invoices“ May 2, 2024 PS Paul S Partner/Project ManageerComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “Oyster offers our small business the services we need to employ contractors for our software development from anywhere in the world that we choose to employ them, and makes the management and processing of payments to them easy, all at a fair price! If you're a small company trying to get started and grow, Oyster offers a great solution for utilizing contractors!“ May 5, 2023 RM RyanMae M Sr Director of People OpsComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “Especially when it seems like a simple ask, this can cause frustration as the pace can be slower than it feels like it should be.“ May 13, 2024 HC Hiroyuki C Group LeaderChemicals, 201 - 500 employeesUsed the software for: More than 2 years. “We used this service because we needed to pay and manage the payroll of an employee in Portugal, a country very far from our base (Japan).We were very anxious, but by using Oyster, we were able to pay our employees without any major problems.“ August 31, 2023 Joyce C People Ops AdminComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “As Oyster collaborates with third parties in order to hire in some countries, some issues may arise from these third parties and although Oyster supports the team through all the process, some situations can become annoying for the employee itself“ September 1, 2023 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lakshmikanth T. Technical Architect Information Technology and Services Used the software for: 2+ years ### "Oyster - User" May 2, 2024 5.0 Happy to use it, makes life easy on invoicing for remote workers. Pros Ease in creating Invoices for my Employer Cons Unable to edit or delete already created Invoices Review Source SS Shelja S. Data Engineer Information Technology and Services Used the software for: 1-2 years ### "Feedback for Oyster" January 9, 2025 5.0 It's been a year with Oyster and it has been an amazing since so far. Pros Very user friendly UI and also their customer service is amazing Cons There is nothing that I could think of . Review Source BG Bhawana G. Head of APAC Talent acquisitions Insurance Used the software for: 1-2 years ### "Do not use Oyster" August 31, 2023 1.0 Never recommend to anyone. Worst experience ever. Pros Nothing I can mention which I like about oyster. Cons They overpromise and under deliver. They claim to onboard people globally. APAC region they work with multiple sub vendors.. which create lot of issue. They don’t have local presence. For APAC region better use other platforms. Oyster not doing well at all. Review Source SW Suzanne W. People Business Partner Utilities Used the software for: 1-2 years ### "Expert consultancy and support from great partners" January 6, 2025 5.0 Great partnership with a constant lens of improvement for the business and the employees Pros Ease of use. Expert consultancy and advice. Flexible problem solving in speedy time frames. Cons Lack of direct contact outside of email with in country experts Review Source VC Vince C. Senior Product Manager Hospitality Used the software for: 6-12 months ### "Would recommend" January 20, 2025 5.0 Positive! Support is especially good. I've always been impressed by service Pros The UI is very simple and easy to navigate Cons The homepage is not very relevant for me. Review Source AK Anne K. Designer Internet Used the software for: 1-2 years ### "Easy to use, some things could be improved" January 14, 2025 4.0 Overall it is sufficient for what it does and the platform is relatively simple to use compared to other HR software. Pros Easy to sign in and get the basic things I need, like copy of my contract or access to help desk. Also the support is very responsive. Cons The way to submit expenses could be a lot easier to do in bulk. I also think some basic common support tasks, like vacation rollover, should be easier to request than me having to fill in a whole ticket from scratch. Review Source MT Marwan T. Qa specialist Computer Software Used the software for: 6-12 months ### "Seamless experience " January 20, 2025 5.0 It's easy to be onboarded on, easy to use, and the support team knows the platform and super nice Pros The seemless onboarding process and the user friendly platform Cons Some requests are mainly for the employee, but the roles would limit the employee, forcing them to request the company to request it on their behalf, like proof of employment Review Source PS Pablo S. Support Developer Information Technology and Services Used the software for: 6-12 months ### "Excellent company that makes life easier" January 10, 2025 5.0 Excellent. Oyster is a company that made my life easier. Pros I liked Oyster because it simplified my work regarding tax payments and has an intuitive platform. Cons I don't have any cons. Whenever I need help, I can get all the information in articles or through support. Review Source YG Yavor G. Junior CRM manager Marketing and Advertising Used the software for: Less than 6 months ### "Efficient platform for global hiring. " January 17, 2025 5.0 My experience with Oyster has been positive overall. It’s a reliable solution that I’d recommend to others. Pros The platform is user-friendly and the customer support team is always helpful. Cons I haven't found any cons so far. I am satisfied with Oyster. Review Source HFC Honie Faith C. Accounting Representative Accounting Used the software for: Less than 6 months ### "Amazing To be Part of Oyster" January 14, 2025 5.0 It was great experience.The payslip was on time. Pros It is very friendly and easy to navigate Cons Actually for now nothing everything was great. Review Source DM Domingo M. Clinical Consulting Medical Devices Used the software for: Less than 6 months ### "Excellent Support " January 9, 2025 5.0 Positive, always have a prompt answer in a very kind way. Pros The quick answer at any questions that I have during this period. Cons To have someone with name and the same contact not OYSTER nn Review Source AM Amber M. HR Manager Non-Profit Organization Management Used the software for: 6-12 months ### "The world and all it's workers can be your Oyster!" May 2, 2023 5.0 Oyster is a phenomenal platform and they truly are outshining the competition. Take it from me. We switched from another PEO and I truly did my due diligence when selecting a new platform. I researched everyone on the market and had so many demo calls my head still hurts! It was all worth it because we made the right choice. Pros One stop shop that truly does it all. Excellent implementation and customer success team that makes the transition seamless. Excellent benefits in every country! The cost calculator is my favorite! If you go with Oyster, the world and all it's workers will be your Oyster as well! Cons That I can't amend a contract once I hit submit! Reason for choosing Oyster Best interface, most bells and whistles, the best bang for our buck, most countries offered, good benefits, and a great Customer Success manager and implementation team. Review Source MK Matt K. Manager Operations and Systems Information Technology and Services Used the software for: 1-2 years ### "Great product and easy to use" May 7, 2023 5.0 8.5/10. I just wsh (as mentioned above) I had a success manager who checked in semi-regularly (once every 4-6 weeks) at least and there are one-two UI/UX suggestions I have. Pros From the country cost breakdown, to the ease of reviewing and approving payroll, it has been very enjoyable to be with Oyster Cons I wish there was a direct account manager that I could work with when issues arise. The portal to submit issues is nice but there's something to be said to have someone assigned to you and knowing that they'll help you when things need escalation. I think that's the biggest gap right now, the lack of success managers. Review Source KM Kevin M. HR Generalist Renewables & Environment Used the software for: 1-2 years ### "Great must have platform " January 9, 2024 5.0 excellent overall Implementation was intense but all good after that Pros ease of use and solved a big issue for us Cons The customer service can be poor when trying to resolve issues. just sending back an online form you have already looked at is not really good enough Review Source DC David C. Managing Director Accounting Used the software for: 6-12 months ### "A Seamless Solution for Global Hiring!" May 2, 2023 5.0 The team is fantastic to work with. The main benefit is the need to not have to worry about the admin/payroll function of the business so I can focus on the people. Pros Integration was simple and the product is very easy to navigate. Cons The price is a bit hefty per person. I will be looking forward to a potential "seat-based" pricing model in the future if that becomes available. Review Source VR Verified Reviewer Talent Partner Marketing and Advertising Used the software for: 1-2 years ### "Employer Flexibly " August 31, 2023 5.0 Able to scale the business globally Pros Very easy to use and can have multiple users in different regions Cons Cost of removing some employees can be high Review Source VR Verified Reviewer Key Account Manager Computer Networking Used the software for: Less than 6 months ### "Semester review" January 15, 2024 5.0 Pros Easy to use and with a great support. Makes my daily management, really easy. Cons The support is great, but sometimes I miss having a "name" instead of a "Group of people" supporting me. But this is something not about Oyster, but rather, the impact of remote working. Review Source TC Terry C. CEO Computer & Network Security Used the software for: 1-2 years ### "Payment issues" May 2, 2024 1.0 Pros It services my need to pay my US employees Cons For some reason you cant match my payments to the invoices, the billing is very confusing and you always think I havent paid when I have Review Source MG Marcin G. Senior Software Engineer Utilities Used the software for: 1-2 years ### "Oyster user" January 15, 2024 4.0 Pros \- Easy to find necessary data - Very good customer support - All HR in one service Cons Documents could be ordered better- now all are in the same category. Review Source EC Eanna C. Global Talent Operations Lead Information Technology and Services Used the software for: 1-2 years ### "Very efficient and reliable" August 23, 2023 5.0 Pros Oyster does exactly what you want it to. Payroll and Benefits are handled easily and efficiently. With this sort of service, you only notice when it is not working and you just hope that everything functions as it should. I have had no problems with Oyster as a user since I began working in my current company, and would recommend it to my network Cons a mobile app would be nice as a way to submit expenses etc. support could be a little quicker Review Source LK Lena K. Product Manager Information Technology and Services Used the software for: 6-12 months ### "Your company to work from all over the world" January 15, 2024 5.0 Pros The oyster support is outstanding, they are quick, efficient and always very friendly and helpful. The platform is well-organized and the onboarding was easy and well-organized as well. Cons Basically, there is nothing to complain about. But to mention one point: the onboarding tutorial about work safety was mandatory I understand that, yet too long and not necessary for my position. Review Source RN Raffaele N. Software Developer Industrial Automation Used the software for: 1-2 years ### "My experience with Oyster" January 14, 2024 5.0 Pros Easy to go with as a user. Good customer service. Salary payments are always on time. Cons Communication is good but could be improved. Review Source PV Pierre V. Cryogenic Engine Technical Authority Aviation & Aerospace Used the software for: 6-12 months ### "Oyster review" May 10, 2023 5.0 Pros Easy to manage, fast answer when support is needed Cons No possibility to have direct discussion, only email exchange Review Source GP Gabby P. Director of HR Information Technology and Services Used the software for: 6-12 months ### "Easy to implement and use ongoing" August 31, 2023 4.0 Overall a good product, I'd investigate other options to use at scale but would still consider Oyster. Pros Expense management and payroll approval were a breeze for a small, remote international team. They also helped significantly with onboarding. Cons As with any large organization, sometimes it took awhile to receive responses from customer service. Reason for choosing Oyster Responsive sales team. Review Source JM Jenny M. Director Public Relations and Communications Used the software for: 6-12 months ### "Easy to use but high deposits requested" April 28, 2023 5.0 Pros Easy to use platform and mange overseas employees Cons We paid a deposit at the beginning of the agreement with Oyster, but I think it is unnecessary to then pay a prefunding invoice too, mid-contract (new rule) which is not easy to then keep track of whether or not the correct fee has been paid, and if we are in credit or not. For a small company, that is a lot of money that Oyster is "holding" with no easy statement to view. Reason for choosing Oyster only platform we were aware of and needed to enrol staff member quickly Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.