# Oyster Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Oyster the right Remote Work solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/229351/Oyster/reviews

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Oyster

4.6 (91)

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Last updated March 13th, 2026

# Reviews of Oyster

Ease of use

4.7

Customer Service

4.4

## Pros and Cons in Reviews

YK

Yuliana K

Global People Operations ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years.

“Clear and transparent processes, flexibility, swift replies/support, user friendly interface, knowledge base/features and services.“

March 19, 2026

RM

RyanMae M

Sr Director of People OpsComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months.

“Generic support is lacking, most of the time I have to involve my CSM which is hard on me and unfair to them.“

May 13, 2024

RM

RyanMae M

Sr Director of People OpsComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months.

“I think Oyster is still young and there is a LOT of room for growth, most of our struggles tie to support not "Supporting" or a feature/need we have that is not quite there yet. BUT that being said we stick with them because our Service team is phenomenal and you can see they are working to being where we need them to be.“

May 13, 2024

Lakshmikanth T

Technical ArchitectInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years.

“Unable to edit or delete already created Invoices“

May 2, 2024

PS

Paul S

Partner/Project ManageerComputer Software, 2 - 10 employeesUsed the software for: 1-2 years.

“Oyster offers our small business the services we need to employ contractors for our software development from anywhere in the world that we choose to employ them, and makes the management and processing of payments to them easy, all at a fair price! If you're a small company trying to get started and grow, Oyster offers a great solution for utilizing contractors!“

May 5, 2023

RM

RyanMae M

Sr Director of People OpsComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months.

“Especially when it seems like a simple ask, this can cause frustration as the pace can be slower than it feels like it should be.“

May 13, 2024

HC

Hiroyuki C

Group LeaderChemicals, 201 - 500 employeesUsed the software for: More than 2 years.

“We used this service because we needed to pay and manage the payroll of an employee in Portugal, a country very far from our base (Japan).We were very anxious, but by using Oyster, we were able to pay our employees without any major problems.“

August 31, 2023

Joyce C

People Ops AdminComputer Software, 201 - 500 employeesUsed the software for: 1-2 years.

“As Oyster collaborates with third parties in order to hire in some countries, some issues may arise from these third parties and although Oyster supports the team through all the process, some situations can become annoying for the employee itself“

September 1, 2023

## Showing most helpful reviews

Showing 1-25 of 91 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Lakshmikanth T.  
Technical Architect  
Information Technology and Services  
Used the software for: 2+ years

### "Oyster - User"

May 2, 2024

5.0

Happy to use it, makes life easy on invoicing for remote workers.

Pros

Ease in creating Invoices for my Employer

Cons

Unable to edit or delete already created Invoices

Review Source

SS

Shelja S.  
Data Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Feedback for Oyster"

January 9, 2025

5.0

It's been a year with Oyster and it has been an amazing since so far.

Pros

Very user friendly UI and also their customer service is amazing

Cons

There is nothing that I could think of .

Review Source

TC

Terry C.  
CEO  
Computer & Network Security  
Used the software for: 1-2 years

### "Payment issues"

May 2, 2024

1.0

Pros

It services my need to pay my US employees

Cons

For some reason you cant match my payments to the invoices, the billing is very confusing and you always think I havent paid when I have

Review Source

SW

Suzanne W.  
People Business Partner  
Utilities  
Used the software for: 1-2 years

### "Expert consultancy and support from great partners"

January 6, 2025

5.0

Great partnership with a constant lens of improvement for the business and the employees

Pros

Ease of use. Expert consultancy and advice. Flexible problem solving in speedy time frames.

Cons

Lack of direct contact outside of email with in country experts

Review Source

YG

Yavor G.  
Junior CRM manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Efficient platform for global hiring. "

January 17, 2025

5.0

My experience with Oyster has been positive overall. It’s a reliable solution that I’d recommend to others.

Pros

The platform is user-friendly and the customer support team is always helpful.

Cons

I haven't found any cons so far. I am satisfied with Oyster.

Review Source

VC

Vince C.  
Senior Product Manager  
Hospitality  
Used the software for: 6-12 months

### "Would recommend"

January 20, 2025

5.0

Positive! Support is especially good. I've always been impressed by service

Pros

The UI is very simple and easy to navigate

Cons

The homepage is not very relevant for me.

Review Source

AK

Anne K.  
Designer  
Internet  
Used the software for: 1-2 years

### "Easy to use, some things could be improved"

January 14, 2025

4.0

Overall it is sufficient for what it does and the platform is relatively simple to use compared to other HR software.

Pros

Easy to sign in and get the basic things I need, like copy of my contract or access to help desk. Also the support is very responsive.

Cons

The way to submit expenses could be a lot easier to do in bulk. I also think some basic common support tasks, like vacation rollover, should be easier to request than me having to fill in a whole ticket from scratch.

Review Source

PS

Pablo S.  
Support Developer  
Information Technology and Services  
Used the software for: 6-12 months

### "Excellent company that makes life easier"

January 10, 2025

5.0

Excellent. Oyster is a company that made my life easier.

Pros

I liked Oyster because it simplified my work regarding tax payments and has an intuitive platform.

Cons

I don't have any cons. Whenever I need help, I can get all the information in articles or through support.

Review Source

MT

Marwan T.  
Qa specialist  
Computer Software  
Used the software for: 6-12 months

### "Seamless experience "

January 20, 2025

5.0

It's easy to be onboarded on, easy to use, and the support team knows the platform and super nice

Pros

The seemless onboarding process and the user friendly platform

Cons

Some requests are mainly for the employee, but the roles would limit the employee, forcing them to request the company to request it on their behalf, like proof of employment

Review Source

HFC

Honie Faith C.  
Accounting Representative  
Accounting  
Used the software for: Less than 6 months

### "Amazing To be Part of Oyster"

January 14, 2025

5.0

It was great experience.The payslip was on time.

Pros

It is very friendly and easy to navigate

Cons

Actually for now nothing everything was great.

Review Source

DM

Domingo M.  
Clinical Consulting  
Medical Devices  
Used the software for: Less than 6 months

### "Excellent Support "

January 9, 2025

5.0

Positive, always have a prompt answer in a very kind way.

Pros

The quick answer at any questions that I have during this period.

Cons

To have someone with name and the same contact not OYSTER nn

Review Source

VB

Valentina B.  
Project Manager  
Computer Software  
Used the software for: 6-12 months

### "Oyster review"

May 15, 2024

4.0

Very good experience as a user amazing support

Pros

Good customer support and ease of use.

Cons

Expensive since my company hired me through Oyster 'cause they do not have a legal entity in my country

Review Source

AM

Amber M.  
HR Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "The world and all it's workers can be your Oyster!"

May 2, 2023

5.0

Oyster is a phenomenal platform and they truly are outshining the competition. Take it from me. We switched from another PEO and I truly did my due diligence when selecting a new platform. I researched everyone on the market and had so many demo calls my head still hurts! It was all worth it because we made the right choice.

Pros

One stop shop that truly does it all. Excellent implementation and customer success team that makes the transition seamless. Excellent benefits in every country! The cost calculator is my favorite! If you go with Oyster, the world and all it's workers will be your Oyster as well!

Cons

That I can't amend a contract once I hit submit!

Reason for choosing Oyster

Best interface, most bells and whistles, the best bang for our buck, most countries offered, good benefits, and a great Customer Success manager and implementation team.

Review Source

MK

Matt K.  
Manager Operations and Systems  
Information Technology and Services  
Used the software for: 1-2 years

### "Great product and easy to use"

May 7, 2023

5.0

8.5/10. I just wsh (as mentioned above) I had a success manager who checked in semi-regularly (once every 4-6 weeks) at least and there are one-two UI/UX suggestions I have.

Pros

From the country cost breakdown, to the ease of reviewing and approving payroll, it has been very enjoyable to be with Oyster

Cons

I wish there was a direct account manager that I could work with when issues arise. The portal to submit issues is nice but there's something to be said to have someone assigned to you and knowing that they'll help you when things need escalation. I think that's the biggest gap right now, the lack of success managers.

Review Source

MM

Meghan M.  
Director, Strategic Accounts  
Marketing and Advertising  
Used the software for: 6-12 months

### "Best solution ever for international hires"

May 14, 2024

5.0

Pros

Quick onboarding! Fast response time. Easy to use interface to submit and track expenses, pay stubs, employment documents.

Cons

Nothing! It's badass. I wouldn't change anything with your current set up.

Review Source

DC

David C.  
Managing Director  
Accounting  
Used the software for: 6-12 months

### "A Seamless Solution for Global Hiring!"

May 2, 2023

5.0

The team is fantastic to work with. The main benefit is the need to not have to worry about the admin/payroll function of the business so I can focus on the people.

Pros

Integration was simple and the product is very easy to navigate.

Cons

The price is a bit hefty per person. I will be looking forward to a potential "seat-based" pricing model in the future if that becomes available.

Review Source

MR

Massimo R.  
Parametric developer  
Construction  
Used the software for: 6-12 months

### "My Positive Experience with Oyster"

May 2, 2023

5.0

Our experience with Oyster was positive, and we were able to streamline our HR and payroll processes significantly. Oyster also helped us stay compliant with state and federal regulations, which was a big relief.

Pros

I liked Oyster's user-friendly interface and how easy it was to navigate. The product offers a wide range of features that were beneficial to my business. Oyster made it easy to manage employee payroll, benefits, and HR tasks in one place. The reporting and analytics tools were helpful in tracking employee data and identifying trends.

Cons

Some of the reporting tools were a bit clunky and could be improved. Also, the document should be stored by different groups (like: contracts, payrolls, communication/administration)

Review Source

HC

Hiroyuki C.  
Group Leader  
Chemicals  
Used the software for: 2+ years

### "Utilize Oyster for employee's payment"

August 31, 2023

4.0

We used this service because we needed to pay and manage the payroll of an employee in Portugal, a country very far from our base (Japan).We were very anxious, but by using Oyster, we were able to pay our employees without any major problems.

Pros

The ease of use of the platform and the quick and clear feedback when asking questions when you don't understand are very positive.

Cons

The payment term seems somewhat short. Especially in our case, it was shorter than other companies and we had a hard time with that.

Reason for choosing Oyster

We used Oyster because we needed to pay and manage payroll for employees in Portugal, a country very far from our base (Japan), and we found Oyster to be the best service.

Review Source

CF

Catherine F.  
VP Ops  
Information Services  
Used the software for: Less than 6 months

### "Pretty easy to use, good onboarding"

May 14, 2024

4.0

Pros

I love the price, and the benefits that are easily available to employees. Very streamlined.

Cons

A lot of paperwork up front, hard to talk to real humans.

Review Source

AS

Ayan S.  
Software Engineer  
Information Technology and Services  
Used the software for: 6-12 months

### "An honest review for a users point of view"

January 20, 2024

5.0

Pros

The portal is very well maintained and self-descriptive in nature. It is easy to use since each section has proper details. In my case the signed agreement, payslips etc are pretty well managed in the portal. Also salary disbursement is pretty quick.

Cons

Right now I have not found any cons while using the system.

Review Source

RV

Roland V.  
Group Head of Insurance  
Insurance  
Used the software for: 6-12 months

### "Willing to support "

May 5, 2023

4.0

See above

Pros

People were always wanting to help and try to get back to you in time

Cons

People sometimes are not aware of market practice in the respective countries and just pass on messages

Review Source

LR

Lavendah R.  
Indexing and Data Entry  
Research  
Used the software for: Less than 6 months

### "Oyster Company Survey."

May 2, 2023

5.0

Oyster is transparent and empowers it's employees to do their best. It has an incredible executive team.I love everything about it.

Pros

It's open to database, decision making, accountability and flexibility.

Cons

It takes much time to respond to an emergency.

Review Source

WH

Walid H.  
Senior Manager, Special Projects  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Amazing platform for remote workers"

January 16, 2024

5.0

Great, seamless experience overall - highly recommend.

Pros

Oyster has made remote work so easy for me -- I don't even notice that my employer is based on a different country. The experience is that smooth. And the customer service is always stellar. Highly recommend them!

Cons

Honestly can't think of any cons - everything has been great.

Review Source

AP

Aloka P.  
Senior Lead  
Computer Software  
Used the software for: Less than 6 months

### "Great Team and service"

August 24, 2023

5.0

Pros

Ease of onboarding and using the platform. The team was very helpful and always available to get us onboarded

Cons

Havent use dit long enough but nothing significant

Review Source

LB

Laura B.  
HR Manager  
Pharmaceuticals  
Used the software for: 6-12 months

### "Thank you Oyster"

April 29, 2023

5.0

Pros

Eease of use. Onbaording is seamless.

Cons

I do feel their fees are a little over priced.

Review Source

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