# Postmates Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Postmates the right Order Entry solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/229317/Postmates/reviews --- Postmates 4.5 (24) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Postmates Ease of use 4.8 Customer Service 3.9 ## Pros and Cons in Reviews Laura M EditorMedia Production, 11 - 50 employeesUsed the software for: More than 2 years. “As someone who is always trying to keep costs down, more than anything I appreciate the "Deals" tab at the very top of the app, which displays only restaurants offering $0 delivery fees or discounts on qualifying orders.“ April 14, 2022 AR Alexis R Owner of AER'S APPARELApparel & Fashion, 51 - 200 employeesUsed the software for: Less than 6 months. “I did only have that one bad experience where my food was delivered from the wrong restaurant but nevertheless their customer service was pretty good and their drivers were always polite to me. If it was based off of customer service I would rate them a good seven out of ten but as far as their actual service, I'm going to give it a four out of ten.“ June 8, 2021 Asia H StudentFood & Beverages, Self-employedUsed the software for: 1-2 years. “I like using grub hub because its been integrated into all my food services on campus.“ March 9, 2022 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Asia H. Student Food & Beverages Used the software for: 1-2 years ### "Very College friendly" March 9, 2022 4.0 Overall Postmates has been very helpful and has made my college experiences easier, especially when I am very busy. Pros I like using grub hub because its been integrated into all my food services on campus. I also use it to order food outside of school and it usually efficient Cons I have had some bad experiences in timeliness of the food and bad communication between 3rd party websites and drivers. Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: 2+ years ### "Postmates used to have the best pricing and now they inflate their procing a lot more" January 8, 2022 4.0 Overall, good experience, worth it when I want it Pros The easiness to schedule an order and get it delivered is second to only doordash Cons Drivers have trouble findinng my address, postmates doesn't feature whole menus, menus are higher in price, but probably due to people not tipping drivers Alternatives considered [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) Reason for choosing Postmates Doordash wouldn't service my area at the time Review Source AR Alexis R. Owner of AER'S APPAREL Apparel & Fashion Used the software for: Less than 6 months ### "FOOD FROM WRONG PLACE!" June 8, 2021 3.0 My overall experience with Postmates has been good. I wouldn't say it has been great, but it certainly hasn't been bad. I did only have that one bad experience where my food was delivered from the wrong restaurant but nevertheless their customer service was pretty good and their drivers were always polite to me. If it was based off of customer service I would rate them a good seven out of ten but as far as their actual service, I'm going to give it a four out of ten. Pros I used Postmates for about 3 months and I can say that I liked their prices. They seemed to be lower than the other delivery apps that I was using at the time. I did like that their ordering process seemed to be easier and quicker than most of the other apps that were in the same field as theirs. I can also say that whenever I used them their drivers seem to be really nice and polite. Even if the food was late they would say things like, "Have a nice day!" and I really liked that about Postmates as a whole. Cons Well, I used Postmates for about three months before I quit using them. The reason why I quit using Postmates is because one time I ordered some Chinese food from a Chinese restaurant. Well I did not get the food from the correct restaurant that I wanted it from and as we all know some foods from some restaurants do not taste the same. My Postmates delivery driver called me and said that they sent her to the wrong place and she was at the mall Chinese food restaurant. I did not want to go to that place because their food didn't taste the same as the restaurant that I was told my food will be picked up from. So my driver had to get my order all over again because it was a whole different restaurant and I got my food an hour later. The food was not as good as it would have been from the other restaurant and I was highly upset. So I got in contact with customer service and the best they could do was give me a Postmates credit on the amount that I spent. Now, that was a nice gesture but I wanted my money back and was not able to get it outside of the app. Review Source DJ Douarou J. Artist producer Music Used the software for: 2+ years ### "Postmates review" October 13, 2024 5.0 Online oder app where you can found good taste Pros Best to oders food online and receive as fast Cons Ready to oder food with Postmate and receive good flavor Review Source JS Jacqueline S. Single User Food & Beverages Used the software for: 6-12 months ### "Great App, Lots of variety" April 28, 2025 4.0 I had a great experience with the app and recommend it for when you are hungry and looking for a variety of foods Pros Easy to use, doesn't lag, has lots of options when deciding on what you want to eat at anytime of day Cons Sometimes gps doesn't work but overall it's a good app, there's nothing much to not like about the app Review Source dO davie O. artist Arts and Crafts Used the software for: I used a free trial ### "Davie’s review " October 20, 2024 5.0 Dope experience with them in getting it delivered for me Pros Postmates cool in wonderful experience which is cool Cons cus I can order food which is amsome in dope a lot cus you know why I like food a lot to eat and drink Review Source IL Ilana L. Artistic Director Entertainment Used the software for: 1-2 years ### "An alternative to Uber Eats and Doordash" September 15, 2024 4.0 Positive experience, well organized and thought out. Sometimes i had to search with a different term than the first one that came to mind. Pros Theyre similar to Uber Eats, but a little more streamlined. Cons The categories were not always intuitive. Review Source MG Monche G. CEO Graphic Design Used the software for: 6-12 months ### "Very convenient " August 24, 2024 5.0 As a worker, I was unsatisfied with how many deliveries that needed to be done it always to pay a bill however consumer really like the convenience Pros Well, I like most about Postmates is that it’s very convenient and quick Cons One of the cons regarding Postmates is the pay to workers Review Source VR Verified Reviewer Editor Media Production Used the software for: 2+ years ### "DoorDash over Postmates" April 14, 2022 4.0 Pros Of all the food delivery apps, Postmates seems to have the largest array of restaurant options. There have been several restaurants I cannot find on DoorDash or GrubHub that I can always find on Postmates. The app is easy to use, and customer service, should you need them, is quick and helpful. As someone who is always trying to keep costs down, more than anything I appreciate the "Deals" tab at the very top of the app, which displays only restaurants offering $0 delivery fees or discounts on qualifying orders. I almost always order from a restaurant offering a deal. Cons The "percentage off" offers, when they appear on the home screen, almost always require you to spend at least $30 or more, which to me isn't ideal. I've found that delivery fees on Postmates also tend to be more expensive than competing apps, which is why DoorDash remains my preferred food delivery app. Review Source VR Verified Reviewer stock associate Food Production Used the software for: 6-12 months ### "postmates didnt let me cash out $100 " November 18, 2021 5.0 Pros i liked the most about postmates when i drove with uber eat s Cons i didnt like the app but i like the walk in Review Source FR Fara R. Homemaker Health, Wellness and Fitness Used the software for: I used a free trial ### "Postmates will get it to you" August 29, 2024 5.0 Pros Postmates is a delivery service that can get you anything. Cons It's a great service although you have to decide who you want to trust with your orders. Review Source JM Jarah M. driver Consumer Services Used the software for: 6-12 months ### "great for busy parents" July 4, 2024 5.0 Pros easy to use, makes it easier on me when I don't have time to go to stores. Cons I have no cons for Postmates application Review Source MJ Mike J. Editor / Producer Entertainment Used the software for: 2+ years ### "Postmates is a wonderful useful delivery service. " March 6, 2023 5.0 I like to use this app when ordering from certain locations. The service is usually good. Pros Postmates works just like most delivery services. They do offer more options though so it a good one to use. Cons It isn't as popular as some of the bigger apps so it isn't available everywhere, Switched from [Instacart](https://www.capterra.com/p/229777/Instacart/)[DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[Deliveroo](https://www.capterra.com/p/252491/Deliveroo/)[ChowNow](https://www.capterra.com/p/229841/ChowNow/)[GrubHub](https://www.capterra.com/p/210141/GrubHub/) I go back and forth with each service. Review Source SW Stanley W. executive assistant Hospitality Used the software for: 2+ years ### "Postmates Review" July 5, 2022 4.0 Very good when running smoothly but always a problem with merchant support when I need assistance. Pros It allows us to reach a customer base without requiring the customer to visit our store directly. Cons Customer support is the absolute worse. They will always have the case "escalated" for someone to reach out but even when it's marked "urgent," it is their policy to reach out in 48 hours and there is no one that can help immediately. Review Source RW Regan W. Customer service representative Retail Used the software for: 6-12 months ### "Postmates is the go to!!!" November 8, 2022 5.0 My overall experience has been phenomenal. I have no complaints. Pros I love how easy it is to find, order, and track my food. You can see your past orders as well! I love this app. Cons There isn’t anything I dislike about postmates. Everything is just as it should be. Organized and convenient when you’re in a hurry. Review Source AJ Amanda J. Professional Liability Claims Representative at Sedgwick Management Consulting Used the software for: 2+ years ### "Postmates is a good alternative to Doordash and Grubhub" November 7, 2022 4.0 I use Postmates when i can great a deal with them and just want some restaurant that only they offer. Pros Good delivery service overall and has a good selection of restaurants to choose from. Cons Like all delivery service, it can be costly and your food can be wrong/missing items. Switched from [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[GrubHub](https://www.capterra.com/p/210141/GrubHub/) I just switch back and forth. Review Source NC Nicole C. Occupational Therapy Health, Wellness and Fitness Used the software for: 2+ years ### "Food Delivered" September 7, 2022 5.0 Pros With busy and changing schedules, having the option to order food to be delivered has been such a blessing. There is a large variety or restaurants to choose from to satisfy any craving you might be having, and restaurants are usually open late for when you need a late night snack. I also like that I am able to request for my food to be left at my doorstep for contactless delivery, and that I can track my food. Cons Due to using an outside party, prices of food/meals listed on Postmates is more than what you would pay directly through the restaurant. There may be a delivery fee, and if it's a busy time, you may be waiting for your food for quite some time. Review Source KC Kimberly C. Regional Sales Manager - West Industrial Automation Used the software for: 1-2 years ### "Good program / Not Enough Drivers" November 30, 2023 5.0 Good experience. I will use again but will be careful if I do t have time to reorder if cancelled. Pros The program is set up very nicely. There is a good selection of restaurants but there are not enough drivers. Cons I have had several orders cancelled due to lack of drivers. Review Source SN Steven N. Church School Teacher and a UFC Fit Kids Attendant Education Management Used the software for: 2+ years ### "My Take on Postmates" October 13, 2023 5.0 My overall experience with Postmates is nice to use and it's simple because you are ordering food as takeaways and delivery. Pros What I think of Postmates feels like it's on the same page of Uber Eats, DoorDash, and GrubHub. I like using this app because it's nice to order food and get promotions from this app just like the others that I have mentioned. Cons What I think it could work on is that Postmates is similar to the GrubHub where they could at least specify what car and who is the driver and with a heads up display to show where is the driver at and the ETA about for sure. Review Source CG Christy G. Owner Construction Used the software for: 2+ years ### "Mailing made easy " September 30, 2021 5.0 So far so good. I like postmates. There other mailing softwares im sure. But this came up first when I searched. Pros I use postmates to send off our thank you cards and estimates and what not to all our customers. Cons No cons as of yet. And hopefully I don’t run across any. Review Source ZS Zoey S. Associate Law Practice Used the software for: 2+ years ### "Postmates Review" November 9, 2022 4.0 Pros I like how convenient it is to order food from so many different places that I did not know about. Cons The customer service aspect on the app could definitely be improved as it is difficult to get in touch with someone. Review Source CA Christopher A. Artist Arts and Crafts Used the software for: 6-12 months ### "Postmates Review" July 10, 2021 5.0 My experience with Postmates are generally good with all my orders Pros This software has pros with the order sometimes has very good deals also you can check the tracking of your order Cons Postmates has cons with the time of deliver sometimes with the fees and the costumer services isn't too good they have to improve it Review Source SB Saurabh B. Graduate Student Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Good app, if you are a foodie." July 30, 2022 4.0 Pros It has the same interface as uber as they recently purchased this app. It has more restaurants and food outlets delivery. Cons It's expensive as the prices seemed to be marked up. Also it's not at all worth it if you order food rarely. I wish they could give more offers and discounts, but until then it's not worth using it unless you wanna pay more. Review Source JC Joshua C. Owner Legal Services Used the software for: Less than 6 months ### "Postmates is a Solid Option" January 18, 2023 4.0 Pros Postmates does have some restaurants that are not available on any other delivery service. Cons The selection of restaurants overall does not seem to be as broad as other delivery services. In addition, there is a substantial mark-up on food. Switched from [GrubHub](https://www.capterra.com/p/210141/GrubHub/) I wanted to try something new. 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