# DoorDash for Merchants Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DoorDash for Merchants the right Food Delivery solution for you? Explore 188 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/229272/DoorDash/reviews --- DoorDash for Merchants 4.1 (188) [View alternatives](https://www.capterra.com/p/229272/DoorDash/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DoorDash for Merchants Ease of use 4.3 Customer Service 3.7 ## Pros and Cons in Reviews Frankie S ConsultantComputer & Network Security, 2 - 10 employeesUsed the software for: 1-2 years. “I've used it across different states and in different cities, it has given me access to different restaurants that were unavailable on more popular, mainstream apps.“ August 30, 2025 SC Shirita C TherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “Having to pay an extra fee to have my food delivered directly to me as opposed to them merging my order with another customers, which increases the time it takes for me to get my food.“ February 14, 2025 Jerad C Freelance PhotographerPhotography, Self-employedUsed the software for: 6-12 months. “What I like about door dash, as a customer, is being able to have food delivered to me for a reasonable price.“ September 24, 2024 CF Chelsey F CustomerFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “Supposed to deliver 2 hrs before and never came and then tried to go to a store after they closed to pick up the order.“ September 8, 2025 JW Jamie W OwnerFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “It helps us get our food and beverage items delivered to our customers as we are not able to hire a delivery driver ourselves.“ August 31, 2023 JW Jamie W Occupational TherapistHospital & Health Care, Self-employedUsed the software for: 1-2 years. “Customer service or “help” is often not the best. When orders arrived spilled in the bag or smelling of cigarette smoke from the driver they offer a minimal credit.“ March 17, 2025 AA Afsheen A OwnerApparel & Fashion, Self-employedUsed the software for: Less than 6 months. “Overall it's nice once we need food item urgently, we were new in Canada, we don't have car yet and they delivered it on time“ December 12, 2024 SF Sarah F OwnerFood & Beverages, 2 - 10 employeesUsed the software for: More than 2 years. “My least favorite thing about door dash is the customer service, they act like they just don't care and are rude.“ June 23, 2025 ## Showing most helpful reviews Showing 1-25 of 188 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Frankie S. Consultant Computer & Network Security Used the software for: 1-2 years ### "Perfect app for discovering more local cuisine..." August 30, 2025 5.0 Overall, I have enjoyed using Doordash to try food at local places that aren't available on other apps that are out there. Pros Doordash has helped alot in places where other apps have not. I've used it across different states and in different cities, it has given me access to different restaurants that were unavailable on more popular, mainstream apps. Cons At the moment, I honestly cannot think of any cons that are a reflection on the app. Usually any issues I've had were because the restaurant did not send my order correctly or did not see the order because only just started using the online ordering feature and were not used to using the system. Review Source JR Jessica R. Owner Restaurants Used the software for: 2+ years ### "Brings in new business to your restaurant" June 21, 2025 5.0 While the fees were high, Doordash is the most popular food delivery app in our area and did bring us a lot of business. It brought in new customers that otherwise wouldn't have tried us as well. The customer service when we did have issues was fantastic. Pros Doordash is easy to use for both the consumer and the business. Everything is laid out in an easy to follow way. The customer service is fast, responsive, and courteous. It integrated well on our website and was easy to set up. Cons The fees are high, forcing us to raise our prices and push that cost onto our customer. We tried to keep our prices affordable and someone who has only ordered through Doordash and not come into our restaurant would assume those are our regular prices, which may drive some customers away. Alternatives considered [Postmates](https://www.capterra.com/p/229317/Postmates/) Reason for choosing DoorDash for Merchants Postmates is not popular in this area. It seems to be very big in Europe, but in Buffalo NY it is not incredibly well known. Switched from [GrubHub](https://www.capterra.com/p/210141/GrubHub/) Grubhub is not as popular in the area as doordash and did not garner as many customers. Deliveries are also harder to coordinate and get out on time as there are not as many drivers. Review Source DR Donald R. Country manager Law Enforcement Used the software for: 2+ years ### "Complete lack of communication" June 2, 2025 1.0 Done with for dash. Will not order again. No communication by for dash when order unavailable. It's been fun, but bye. Pros Nothing. 2 out of 3 orders in a month have had half or more of the order canceled, without notification. Paid a tip based on more than double of the food i received. Tonight almost 30 dollars of my order canceled due to bring out of stock, yet for dash didn't call, was going to send me the rest of the order, 2 biscuits, for 10 dollars. If i hadn't paid extensive attention to my order status, not a common action, I'd be paying for nothing. The store seems to be attempting to contact dd to inform them as well. They say they are getting hung up on by dd. Cons No customer interaction if an order is unavailable or changes. 3 quarters of an order not available and for dash wants to charge 10 dollars for 2 biscuits Switched from [GrubHub](https://www.capterra.com/p/210141/GrubHub/) Dd was better years ago. Recently dd sucks. Going back to gh or trying uber eats Review Source VR Verified Reviewer Physician Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "DoorDash is a wonderful app that allows for access to a large variety of cuisine. " August 30, 2025 4.0 The overall experience is positive, as DoorDash allows for access to a variety of foods and restaurants that previously could not be delivered. However, over time my use has diminished, as it is a very expensive way to access a meal. Pros The best feature of the DoorDash app is the ease at which you can order food for home (or work) delivery. Cons The least appealing thing about the DoorDash app is the high fees and additional costs associated with ordering food to be delivered. Switched from [Uber Eats](https://www.capterra.com/p/10030633/Uber-Eats/) I received a credit card incentive that lowered the fees associated with the app's use Review Source AS Alex S. Restaurant Manager Hospitality Used the software for: 2+ years ### "DoorDash POS integration" April 24, 2025 4.0 Good, brings additional sales. If we dont meet sales expectations, they refund us the fee which they collect. Pros That can be integrated with our POS system. Which allow us to use our own system for ticket printing and order tracking rather than having different tablets and printers. Cons Because we are integrated with DoorDash trough our POS, our DoorDash menu is managed and controlled by our POS, but sometimes that fails, because we see orders containing sides which were removed already long time ago. And they are not showing in our POS menu which is the one synchronized with DoorDash one. Alternatives considered [Uber Freight](https://www.capterra.com/p/206000/Uber-Freight/) Reason for choosing DoorDash for Merchants We have them too, but doordash performs better in term of sales Review Source SC Shirita C. Therapist Mental Health Care Used the software for: 2+ years ### "Door dash Review " February 14, 2025 3.0 Pros The convenience of having my food delivered directly to my door Cons Having to pay an extra fee to have my food delivered directly to me as opposed to them merging my order with another customers, which increases the time it takes for me to get my food. Switched from [GrubHub](https://www.capterra.com/p/210141/GrubHub/) Poor rewards program, not worth the monthly fee for service. Review Source SF Sarah F. Owner Food & Beverages Used the software for: 2+ years ### "Door Dash Trusted User" June 23, 2025 5.0 My overall experience with Door dash is pretty food, other than the customer service bad experience i've had..I honestly can't complain. Pros I love that door dash is quick and easy and that you can register for a door dash pass and you get perks! Cons My least favorite thing about door dash is the customer service, they act like they just don't care and are rude. Review Source JS Jacqueline S. Self Food & Beverages Used the software for: 2+ years ### "Great app, has all the features needed " May 6, 2025 5.0 I've have had no problems regarding the app or functionality Pros Easy to use and schedule driving blocks that are available. Cons I happen to enjoy using the app for driving, so i have no problems Review Source KC Keleigh C. Esthetician Accounting Used the software for: 2+ years ### "DoorDash is worth it!" June 5, 2025 5.0 Pros I like the amount of options with different pricing, also DashPass is nice. I like the real-time tracking of your dasher. Cons I don't like that everything is upcharged on DoorDash and I also don't like that they allow their dashers to pick up multiple orders at once, allowing yours to get cold. Review Source DM Denise M. Other Education Management Used the software for: 1-2 years ### "Order never delivered " March 4, 2025 1.0 Horrible. We had 5 children and 3 adults waiting for Taco Bell. After a full hour of waiting, they sent a notification saying it was cancelled. No other information! Pros In this case, nothing. I can't believe they left everyone with no dinner. Cons Cancelling an order after an hour of waiting and 2 updates delaying the time. Review Source VR Verified Reviewer owner Commercial Real Estate Used the software for: 1-2 years ### "door dash review " March 8, 2025 4.0 Pros what i like the most about doordash is it is very convenient Cons what i least like bout doordash is it is a lil more exspenive then doing it your self Review Source AA Afsheen A. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Can Improve their service" December 12, 2024 4.0 Overall it's nice once we need food item urgently, we were new in Canada, we don't have car yet and they delivered it on time Pros Their home delivery services and mostly they are on time. Also cost effective Cons They delivered food on a wrong address and it was son's birthday Review Source DL Darcy L. Finance Health, Wellness and Fitness Used the software for: 1-2 years ### "Major Issues" September 11, 2024 1.0 I’ve had a huge work lunch order that was supposed to be delivered. They tried to deliver a wrong order. We had to instruct the driver to bring it back to the restaurant. He returned it to the restaurant but then just left without delivering it. Another food order from Cub - they went to a completely wrong address. They wouldn’t return it to the store either. Just left it there. Pulling up our address in any GPS comes up correctly. Driver claims that they put in the wrong city - correct address and city was verified by Cub in a follow up call between Door Dash and Cub - driver says the address comes up about 4 or 5 miles south of where we are located. There is. Nothing in that area with our street address. There is a major issue with Door Dash. I will never purposely order thru Door Dash. Pros Nothing. I like nothing about Door Dash. Cons Their GPS program is messed up. They don’t cover their drivers for the companies own mistakes. Review Source SR Shashi R. School Education Management Used the software for: 1-2 years ### "Horrible service" September 21, 2024 1.0 Horrible service and did not even apologize. Pros Not a single thing - they are just the absolute worst. Cons They canceled my order and took my food - it was picked up but never delivered . Not even sure when i will get my refund Review Source TA Tayeb A. CEO Design Used the software for: 1-2 years ### "Best meals and groceries delivery on the market" March 24, 2024 5.0 I have been using DoorDash for a few years now, the experience so far is better than other competitors. I frequently receive offers and discount codes via email as an incentive to order and it is appreciated. Highly recommend if the service is available near you. Pros \- Fast and affordable deliveries. - A large variety of products and gifts now available for delivery. - Great customer service, if something went wrong, they usually make it right. Cons \- Sometimes you might get a wrong item if the store made a mistake, I received the wrong drink a few times just because the restaurant no longer had what I ordered. - Dasher car occasionally remains still and delivery time can be slightly delayed. Review Source LB Leila B. Program Manager Non-Profit Organization Management Used the software for: 2+ years ### "DoorDash- Easy to Follow as a Customer and a Dasher" February 28, 2023 5.0 Pros It is intuitive to use the website or app as both a customer/user and as a Dasher/delivery person. You can see where your order is at as a customer and, as a Dasher, easily select from a menu an update on the food to provide the customer. DoorDash has great customer service- I was always refunded if my delivery was wrong, very late or never arrived. Cons DoorDash obviously has competitors and sometimes their fees are less. I think you can minimize such fees by subscribing to DashPass. Otherwise, you can be hit with a fee each order that can add up. Dashers don't usually get much of this fee in terms of pay. Review Source VR Verified Reviewer PCA Hospital & Health Care Used the software for: 6-12 months ### "love it! Will definitely use again!" June 16, 2023 5.0 Pros Everything! It is very easy to use, helps me out in a flash, love it! Cons I don't think there is anything that I don't like about it! Review Source JC Jasmine C. Assistant Consumer Services Used the software for: 1-2 years ### "Quick way to get Food!" May 16, 2024 4.0 My overall experience with DoorDash is good I have been using them for quite some time and i will still continue to use them despite what everybody else says. Pros I like that I can order anything from almost anywhere on the app. I also like that I can give instructions on what to do with the food and where to put it. Cons I dont like that if I have a issue with the driver they really try their best to go above to help their customers. I have had this app and yet the issues i still decide to use them. Review Source MJ Mike J. Editor / Producer Entertainment Used the software for: 2+ years ### "DoorDash is convenient but can be costly. " April 22, 2023 4.0 I use it especially when I want to order from a specific restaurant or they have a good promo to use. Pros They do offer fun promos and discounts regularly. They tend to deliver almost anywhere. Cons The cost is often much more than in the restaurant and then you still pay fees and tips. Doesn't offer all items from the restaurant. Review Source PW Patrick W. Self Arts and Crafts Used the software for: 1-2 years ### "Dashing to your Door with DoorDash" January 31, 2023 5.0 Overall experience with Doordash is amazing. Pros Doordash has brought about a new atmosphere when dining at home. Cons Sometimes orders can get backed up which is no fault of Doordash but the restraints. Review Source KM Kelsey M. Fashion designer Apparel & Fashion Used the software for: 1-2 years ### "DoorDash review " August 24, 2021 3.0 My overall experience has been great with door dash, I am always satisfied with the use of the app and will plan to use it in the future. Pros I love that door dash is very easy to use and one of the most compatible apps for ordering food online. Cons I don't like that DoorDash is kind of pricey but if user purchase the dash pass they can save A lot of money! Review Source AZ Alexis Z. Teacher Education Management Used the software for: 2+ years ### "DoorDash for Food" December 8, 2023 5.0 Pros I like how easy it is to use DoorDash. I often order food because, as a teacher, I have a very short lunch break. Since I am not able to go out to get food, I need to order when I wasn't able to prepare a meal beforehand. DoorDash always delivers in a timely manner. It is easy to communicate with the driver. The fees charged are the same as other companies, if not less. There are also promotions that can be used, which makes the experience better. Cons One thing I dislike about DoorDash is that it doesn't have as many restaurants as other similar services. If it had more options, I would order more frequently. Review Source TF Tommy F. Owner Retail Used the software for: 1-2 years ### "Door Dash Is the best but pricey" November 27, 2023 4.0 Its been good an bad but food can be cold sometimes i dont like that Pros The ease of getting your food brought to you anywhere you might be if you are handicapped old sick etc everyone can get food delivered Cons The price they charge is outrageous they take advantage of the driver delivery workers they get nothibg for pay and they are punished for not taking every order even if its a terrible order Review Source VR Verified Reviewer Managed services Computer Software Used the software for: 2+ years ### "Great for group orders or individual " December 10, 2022 5.0 This is a quick way to get a ton of food to many people. Pros The app is extremely easy to use and pretty accurate when it comes to pricing and delivery times. Cons I have not really had any issues. Maybe that some competitors have larger options of stores from ordering from. Review Source MK Malika K. Owner Writing and Editing Used the software for: 2+ years ### "Worst food selivery service ever" December 29, 2023 1.0 It is the worst experience ever. I had order here a couple times but each time I order there is a problem. Onetime my order was left at the wrong place, the picture sent had wrong address but order itself had right and customer service refused to help. The other time they refused to help after my order was cancelled after the restuarant accepted it and we waited 1 hr for food. Pros It gives you option to get instant help from bot. Cons The delivery is not accurate, you are likely to get your order 30 kins past the delivery time frame. The customer service is worst and not helpful at all. They would tell you simply they can't help you due to policy even if it is regarding not receiving your order, missing items, food quality issues, cancellation from restuarant after 1 hr wait, etc. Review Source Similar Products Featured ## Related categories [Food Delivery](https://www.capterra.com/food-delivery-software/)[Online Ordering](https://www.capterra.com/online-ordering-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.