# Slice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Slice the right Food Delivery solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/228745/Slice/reviews --- Slice 4.6 (46) [View alternatives](https://www.capterra.com/p/228745/Slice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Slice Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews KP Kaden P OwnerRestaurants, 11 - 50 employeesUsed the software for: Less than 6 months. “the customer service was great, the equipment was free and didn't give us any issues, but we would have liked to have a cheaper online ordering alternative.“ May 13, 2024 RT Richard T ManagerRestaurants, 2 - 10 employeesUsed the software for: More than 2 years. “Some small bugs with reporting within the integrated software. “ June 17, 2022 PT Pete T OwnerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “It hosts our website, helps greatly with advertising our business, and is easy for our customers and staff to use. When comparing price to competitors, it’s the most fair to restaurant owners“ June 16, 2022 CB Chris B OwenerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “My only issue with them is that customer service is often hard to understand“ June 18, 2022 RB Ronald B ManagerFood & Beverages, 2 - 10 employeesUsed the software for: More than 2 years. “Their customer service is top notch and I feel like I'm working with a partner, not a leach like with the other apps.“ June 28, 2022 CG Christopher G OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Slice has elevated my business from its simplicity for the store and customers“ June 16, 2022 ## Showing most helpful reviews Showing 1-25 of 46 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Marisa B. owner Restaurants Used the software for: 2+ years ### "pizzeria" June 17, 2022 4.0 Would like a account manager to call montly to keep in contact Pros technology attracts many customers, brings a new customer base to pizzeria Cons the pictures to upload to menu is too time consuming and difficult Review Source DH Dean H. Owner Program Development Used the software for: 1-2 years ### "The most out your product " June 16, 2022 5.0 Great to work with Pros Keeps track on things closer as far as productivity Cons Won’t work with the pos we have makes more work Reason for choosing Slice Only one offered in my area Review Source BR Burim R. Owner Food Production Used the software for: 2+ years ### "A top rated online ordering app" June 16, 2022 3.0 Great Pros The whole app and how easy is to utilize Cons The depth of the system when filtering the order to your desire Review Source ND Nelson D. Owner Food & Beverages Used the software for: 1-2 years ### "Pizza specialist confused how to make a pizza" June 24, 2022 4.0 Not bad overall, but there are many kinks that need to be worked out. Pros Online order platform for point of sale system Cons For a company that specializes in pizza tge riders for pizza come thru in a confused orientation. We need to know choices for crust, sauce, whole pizza toppings then half pizza toppings, in that order and I don't want to know about a drink choice or a wing flavor or salad or ... in the middle of a pizza build. Reason for choosing Slice Used both for a while Review Source TK Tom K. Proprietor Restaurants Used the software for: 2+ years ### "Great start up partner" June 17, 2022 5.0 Satisfied with service Pros Ease of use with ipad. Easy to use platform. Cons Cost of use. Inexpensive and easy to use. Alternatives considered [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/) Reason for choosing Slice Cheaper platform Review Source HE Heva E. General Manager Restaurants Used the software for: 6-12 months ### "Slice is best 3rd Party Delivery Service" June 22, 2022 5.0 It’s been great, every person I’ve spoken with is helpful and genuinely care about your business Pros It is so user friendly, it is easy to contact customers as well as fix any issues which are few and far between Cons There is nothing I dislike, it is not integrated with toast yet, but I actually like having things come through the tablet and having that separate Review Source AW Andora W. Owner Food & Beverages Used the software for: Less than 6 months ### "Slice is an excellent piece to our pizzeria!" June 16, 2022 5.0 Great. I'm thankful to have it and I hope it continues to Increase our profit! Pros The advertising and loyalty plans. Also the ease of accepting orders Cons The sub categories. I just don't think Slice completed all our menu items Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Slice is easier to order online. Review Source AF Antonino F. Manager Food & Beverages Used the software for: 2+ years ### "Easy to use " June 16, 2022 4.0 Pros It’s cheap, easy to use, and customers enjoy it Cons Inability to change pricing quickly via pos Review Source GD Graig D. Owner Restaurants Used the software for: 2+ years ### "Graig’s review" June 16, 2022 5.0 Pros Everything is spelled out very easily As long as the restaurant keeps the price changes and menu the same everything works out perfect Cons People you talk to on the phone have too strong of accents when you have a question hard to understand them Review Source CB Chris B. Owener Food & Beverages Used the software for: 2+ years ### "Good product" June 18, 2022 5.0 Great product at a great price. My only issue with them is that customer service is often hard to understand Pros Great platform, great product, great price. Cons Customer service is often hard to understand. It would be helpful if slice had more native English speakers Review Source AP Arjun P. Owner Food & Beverages Used the software for: 2+ years ### "Slice Review" June 18, 2022 5.0 Excellent Pros Easy to use and very useful. Great connectivity with support Review Source pL patrick L. Owner Restaurants Used the software for: 1-2 years ### "Best platform" June 16, 2022 5.0 Pros Price, When other platform charge you 30%, it's easy to choose. Cons Not integrate yet in my POS. Ubereats and doordash are integrated in my POS. Reason for choosing Slice Cost Review Source AC Ashlee C. Owner Restaurants Used the software for: 1-2 years ### "Easy" June 16, 2022 5.0 Awesome Pros Easy to use and simple. Anytime I need help customer service always is quick to respond Cons Wish the notification was louder when we received an order Review Source dW donna W. president Food & Beverages Used the software for: 1-2 years ### "Angilos pizza" June 16, 2022 4.0 good Pros it fits my restaurant thank you. they call on the phone Cons it is fine not sure what you want thank you Review Source SS Steven S. OWNER Hospitality Used the software for: 1-2 years ### "Slice register/ tablet" June 21, 2022 5.0 accuracy of orders and customer information Pros this software sends alerts and has alot of detail. The tablet is very accurate. Cons sometimes it is hard to confirm orders. Sometimes the location of the order moves. Review Source LR Liz R. owner Restaurants Used the software for: Less than 6 months ### "never do business with slice" September 4, 2025 1.0 Everything I tried for 25 days to get answers from them. They set my machine up wrong .and had to change it multiple times. Yet still getting it wrong I called their 24 hour hotline for 3 hours but constantly got the message "we will be back in a hour" They never answered. they never got my machine up correctly. It got to the point when I called some of the employees knew me by my voice. My deposits never matched and the fees were not what was explained. After calling and texting many times daily I unplugged my machine and told them I no longer wanted to do business with them. I was promised the information but it has been two days and nothing ; this company has no customer service Pros nothing . Cons Everything. Review Source KP Kaden P. Owner Restaurants Used the software for: Less than 6 months ### " A lot of pros with one major con" May 13, 2024 4.0 Overall, we liked slice a lot. the customer service was great, the equipment was free and didn't give us any issues, but we would have liked to have a cheaper online ordering alternative. Pros Slice was simple to set up and use, easy to adjust, and worked exactly how we needed. We never had any issues with the system, and we did not have to pay for any of the equipment. Overall, we liked the system a lot. Cons The major con is that slice charges an arm and a leg for online ordering. Many of its competitors take a small percentage of each order, but Slice charges a flat $7/ order for online orders that just didn't make sense to pay, especially for premium third party platform users. Alternatives considered [Genius](https://www.capterra.com/p/195074/Genius/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Slice It was a lot cheaper startup cost and overall seemed like a good system. We also really liked slice's marketplace that they promote. Review Source KB Ken B. Owner Restaurants Used the software for: 2+ years ### "Good Repeat Business" September 7, 2023 5.0 Overall really happy with it. The staff is super friendly and helpful and I know that Slice is helping us grow. Pros There loyalty program is what sets them apart. I've really noticed that customers that use Slice come back more regularly and as all restaurant owners know these are the guys that keep you in business. Cons They are not as good as bringing in new customers. On occasion, I will notice a new person coming in who used Slice but they are much better at bringing back our customers. Switched from [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[ChowNow](https://www.capterra.com/p/229841/ChowNow/) I learned that DoorDash was sending our customers to other restaurants. That didn't sit well for me. Review Source AR Anton R. Owner Food & Beverages Used the software for: 2+ years ### "Restaurants that can use Slice Should" June 16, 2022 5.0 Excellent. Pros Slice has the best tablet software for accepting orders at the restaurant, excellent Customer Service, and a Slice-covered Loyalty Program that customers use. Most importantly, Slice uses custom marketing campaigns tailored to your business bringing your customers back to you. They don't just do marketing to customers to return to their platform. This is what I've learned is the biggest difference from the other commission-based platforms like Grubhub, DoorDash, and UberEats. This justified the commission-based service vs an unlimited online ordering platform like Orders2me that doesn't have a marketing platform behind it. Cons I wish we had more control of the menu and modifiers. Reporting tools need to be revamped to provide more order detail history. Alternatives considered [Restolabs](https://www.capterra.com/p/140085/Restolabs/)[GloriaFood](https://www.capterra.com/p/198378/GloriaFood/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[MenuDrive](https://www.capterra.com/p/113368/MenuDrive/)[ChowNow](https://www.capterra.com/p/229841/ChowNow/) Reason for choosing Slice My research found that there is not one platform available that has all of the features but Slice provides the best balance. The online ordering and the marketing aspect of the business that would cost more to do manually. Paying a staff member to manually prepare campaigns to useless. Each customer has different spending habits/patterns and there are way too many scenarios to properly manage each relationship. Different companies that try to do this charge much more upfront. My recommendation is to start with Slice for all pizzerias and try it for yourself. You only pay when you make sales. The other platforms will range from $99-$699 without making any sales. Switched from [Microworks Prism POS](https://www.capterra.com/p/2314/PrISM/)[DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[GrubHub](https://www.capterra.com/p/210141/GrubHub/)[Orders2.me](https://www.capterra.com/p/134853/Orders2-me/) Most POS platforms offer this service for a fixed monthly fee with unlimited orders. We've had our restaurant for almost 6 years and I've tried different services. I used both commission-based platforms and unlimited ordering and learned that the marketing after the sale is more important than the initial sale. Slice has a loyalty program sponsored by them to bring back customers to your restaurant. Review Source TS Tonya S. Owner /operator Food & Beverages Used the software for: 2+ years ### "Any way you "Slice"it" June 16, 2022 5.0 Provided a way for customers to order online . I was loosing business to chains by not offering online ordering Pros Slice set me up with online ordering allowing me to compete with pizza hut in our small town. They setup the menu online, provide me with a tablet and blue tooth printer The orders print in my kitchen. Slice provided marketing products to let customers how to order online . The process was easy for this low tech old girl. Cons I wish the tickets printed by menu Group, instead of the order the customer entered. Review Source RT Richard T. Manager Restaurants Used the software for: 2+ years ### "Like it" June 17, 2022 5.0 Pros It easily integrated with my current POS (Clover) system Cons Some small bugs with reporting within the integrated software. My CLOVER system does not recognize a promo discount and shows an inflated net Sale with SLICE Review Source PS Pavel S. Owner Restaurants Used the software for: 2+ years ### "Best For pizzaria " June 16, 2022 5.0 We are partying with them more then 3-4 years and customers service is amazing Pros Never give us hard to to crash easy to used Cons The team slice and all people that work on this software during all this years to become more and more comfortable Reason for choosing Slice Great offer and amazing customers setih ice Review Source RS Rossella S. Restaurant Owner Restaurants Used the software for: 2+ years ### "Good online service" June 16, 2022 4.0 overall a good experience, as I said I had a good one so far and I have implemented Slice in every new restaurant bought by my family. Pros What I like the most is the easiness of the app and the professionally of the account managers I had to deal with during those years, Slice gave me great opportunities. I also appreciate their fixed rate on orders and not that huge 20 to 30 percent cut. I also appreciated their referral program with the bonus for the referee. Cons What I like the lest is that customers can cancel orders even when the food is ready and is never clear if my restaurant is getting paid for those orders. Review Source RB Ronald B. Manager Food & Beverages Used the software for: 2+ years ### "A Great Partner" June 28, 2022 5.0 It has been great Pros Slice takes a holistic and personal approach. Their customer service is top notch and I feel like I'm working with a partner, not a leach like with the other apps. Slice's loyalty marketing is a huge differentiating factor. They don't send our customers elsewhere, they make sure they come back. Thank you for helping my business grow. Cons The app itself is less developed when compared to competitors but that tells me they put more money towards their partners Switched from [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[GrubHub](https://www.capterra.com/p/210141/GrubHub/) Slice is cheaper and works on loyalty But I still work with both. Review Source VR Verified Reviewer Banker Banking Used the software for: 6-12 months ### "Like the Slice card services " September 12, 2022 5.0 Now i am using last 1 year Pros Easy to use and inter face is easy for use Cons This is credit cum debit card. Powered by bank of Marius Review Source Similar Products Featured