# aReservation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is aReservation the right Reservations solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/228527/Event-Book-Manager/reviews --- aReservation 4.9 (48) [View alternatives](https://www.capterra.com/p/228527/Event-Book-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of aReservation Ease of use 4.7 Customer Service 5.0 ## Pros and Cons in Reviews MR Matt R CEOLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to text our customers about changes in location, time of tour, inclement weather, rescheduling, etc has been absolutely critical to our communication and customer service.“ November 1, 2022 CL Capt L GmLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “Some features are clunky.“ April 27, 2023 MR Matt R CEOLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to text our customers about changes in location, time of tour, inclement weather, rescheduling, etc has been absolutely critical to our communication and customer service.“ November 1, 2022 MR Matt R CEOLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “The software allows for streamlined integration of multiple booking platforms necessary for our success as a tour operator. “ November 1, 2022 MR Matt R CEOLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “The software allows for streamlined integration of multiple booking platforms necessary for our success as a tour operator. “ November 1, 2022 ## Showing most helpful reviews Showing 1-25 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Yvann K. Online Campus Pastor Non-Profit Organization Management Used the software for: 6-12 months ### "Great Product " October 26, 2022 5.0 It's been a great experience so far! Pros We love how easy it is to use and how simple it is to set up. Cons There wasnt anything we'd say we like least Reason for choosing aReservation It seemed to be the easiest and simplest way to get going. Review Source Response from Indexic October 28, 2022 Yvann, We are so pleased to have you as part of the Indexic family. Thank you for your kind comments. Best, The Indexic Team PW Pamela W. Owner Entertainment Used the software for: 2+ years ### "Best Booking Company " June 19, 2024 5.0 Easy to get set up. Everyone is very friendly and helpful. Our customers love the ease of using it. Overall the company is the best! Pros Everything is simple and everyone loves it. Any questions are answered immediately! Cons I can’t think of anything that I don’t like about it. We love it. Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) They didn’t know what they were doing and I could never get any answers. They also cost me a an unfortunate amount of money! Review Source LA Lew A. Owner Fishery Used the software for: 6-12 months ### "Not very effective " October 31, 2022 3.0 Poor Pros Nothing ,not my favorite system,very. Slow Cons Everything .just not what we need.Use another system that is more effective for our business and produces results.Your system doesn’t. Review Source Response from Indexic November 9, 2022 Capt Lew, I appreciate you taking the time to complete the review. As we have talked about in the past, our software does not create demand but captures the demand your website generates. Your website was not built with SEO and ranks 54 and 52 on Google using relevant keywords. If you would like to connect, we can talk about ways to improve your rankings. Thank you The Indexic Team CA Cameron A. Owner Maritime Used the software for: 2+ years ### "Indexic is the best!" September 7, 2021 5.0 The software alleviates a lot of time consuming task allowing myself and staff to spend our time on task that help build my business. Pros As a business owner my time is valuable and better spent with guests than in front of a computer. Indexic offers as very simple and user-friendly interface. Not to mention their support team is second to none. Cons I honestly cannot list any flaws with my software. If there is ever an issue, after a short email or phone called it is always solved. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[Checkfront](https://www.capterra.com/p/99249/Checkfront/)[Adventure Office](https://www.capterra.com/p/158019/Adventure-Office/) Reason for choosing aReservation The service team! In a small business having the ability to connect with a representative and have any issues resolved or questions answered is a must. Review Source Response from Indexic September 15, 2021 Hi Cameron We greatly appreciate your business and will continue to work hard to exceed your expectations. Thanks Mark MB MaryAnn B. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great product, even better support" July 16, 2021 5.0 My experience with aReservation and aWaiver has been great. Pros aReservation meets all our needs and is easy to use. My favorite function is aWaiver--we can have guests sign waivers in advance, on iPads in the office, or even on our company phones on the boats. All in all this is a solid company with great people who started as tour operators and understand our challenges and are always working to ensure they meet our needs. Cons I don't have any complaints at this time. Every issue I've ever encountered was user error and we promptly got assistance when needed. Alternatives considered [TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/) Reason for choosing aReservation There was no hard sales pitch, they don't oversell their product. Many of the other companies try to poach customers. The aReservation team took the time to listen to my needs as an operator. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) I switched due to lack of support--it was never easy getting ahold of my account manager. I also went through about six changes in account manager in a year. Review Source Response from Indexic September 1, 2021 Mary Ann, thank you for your review. We have plans to create a better products based on what people like you tell us. Mark HB Heather B. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "aReservation " August 3, 2021 5.0 We love aReservation and are so happy we switched products this year. I wish we had switched sooner. Pros Once I learned the software it is very easy to use. My favorite feature is that I can see all my reservations and book new ones from my phone. I’m not tied to a computer. I can capture customer information very quickly. I can quickly see all of my available resources and respond to my customers without them having to wait. The customer service is EXCELLENT! Response rates to my question are so fast because they understand we have customers standing in front of us. Cons Altering an existing reservation is not always an easy process. Alternatives considered [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) Reason for choosing aReservation It checked all the boxes of what I needed. The number one aspect was being able to conduct business using my phone. Switched from [Rent Centric](https://www.capterra.com/p/92382/Rent-Centric/) Customer service at RentCentric was very slow to respond. Review Source Response from Indexic September 1, 2021 Heather, thank you for your comments. Our backend was designed by tour professionals like you is the reason it is so easy to navigate. Thanks again Mark KS Kevin S. Owner Retail Used the software for: 2+ years ### "Service is what they stand for!" September 6, 2021 5.0 Best group to work with, \[SENSITIVE CONTENT\] answers all calls or returns calls quickly Pros It is a easy system that all office help catches on to very quickly. Indexic team works to try to keep you happy, and they respond with new products. Cons We have no concerns with the software, thay work hard to keep the system current. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) Reason for choosing aReservation Just great people that know what the tour operators need Review Source Response from Indexic September 15, 2021 Hi Kevin and thanks for your business. I'm so happy to hear things are going well for you and your business. Thanks Mark NB Neil B. Golf Cart Rentals Consumer Services Used the software for: 1-2 years ### "Better than FareHarbor " June 19, 2024 5.0 Pros Simple to navigate, resources, easy checkout process, and customer support is top notch. Cons Our Resources get changed around sometimes Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Lack of support and no Resource calendar Review Source WP William P. President Leisure, Travel & Tourism Used the software for: 2+ years ### "Amazing company! Change how we do business! " April 27, 2023 5.0 Absolutely amazing!!! Wouldn't even think about changing to someone else. Pros This reservation system makes it super simple for your customers to sign up navigate through your schedule pick a time how many skis the interface is very easy to use on the back end and on the front end. It is cut down on my office support and that saves me money. Time. And keep my office staff happier. As well as my doc staff cuz they can see everything going on on the schedule. And everything is in live time Cons Nothing, not a single con I can think of. Reason for choosing aReservation I started bc of their customer service and it was just right timing. Review Source Response from Indexic April 28, 2023 Hi Will, Thank you for taking the time to tell us how our software and service work for your business. We appreciate your feedback and your loyalty too. We know there are other options out there and will continue to improve our features that will allow you to improve your company. Thanks again The Indexic Team MS Michael S. Owner/Operator Leisure, Travel & Tourism Used the software for: 6-12 months ### "Indexic with aReservations is the perfect fit for any rental company! " October 24, 2023 5.0 From the start with \[sensitive content hidden\] being patient with follow up and them explaining the advantages for our company to utilize Indexic with a simple not pushy pitch is what steered me to giving it a try with no regrets and once we started working directly with \[sensitive content hidden\] that were also very patient in helping us, we knew this system was going to be a great fit for our company! Pros The support of integrating our system and easy to use process makes aReservartion a no brainer for us and our staff! Cons Change can always be difficult and after starting with one process and having the staff train again to the updated system and process was a challenge but ultimately it all worked out. Another true aspect of us deciding on utilizing Indexic is because the offering of insurance for clients was in the works, and we are hopeful this does come to fruition for next season. If we have an option with another platform that has this option at a reasonable rate, we will have to entertain it. Also, and most importantly please try and get integration approved with GetMyBoat and other apps calendars. Thank you! Review Source Response from Indexic October 26, 2023 Michael, First thank you for taking the time to complete the review and let us know how our software and our customer support team serve your company. I agree change can be difficult which is why our team works hard and does all the heavy lifting during any transition. So, you know, the boat liability insurance program will be rolled out way before the 2024 season. Please know that we are honored to serve you and your company and thank you for your continued support. Best Team Indexic CC Chris C. President Maritime Used the software for: 1-2 years ### "Great Full Service Booking Software" April 20, 2023 5.0 Pros Everything syncs together to make a well rounded booking platform. Our employees love the ease of use as well. Cons Areservation does not seem to have any cons that I’m aware of at this time. Review Source Response from Indexic April 24, 2023 Chris, thank you for taking the time to complete the review. Thank you also for your truly kind words too. We at Indexic strive to provide superior software and excellent customer support. We will continue to work hard to earn your business and provide you with software that will improve your business. Thanks again, Team Indexic GC Ginger C. manager Public Policy Used the software for: 2+ years ### "Indexic made my life so much better" October 31, 2019 5.0 Since using indexic we have fewer no-shows, we have a place to keep up with our customers. And anytime I need any help, the staff at indexic is there for me and stays on it till my problem is completely solved!! Pros I LOVE the customer service indexic provides!!! I LOVE how easy it is to use and make my reservations, keep up with what is going on, and just makes my life so much better!! Cons I don't like that I do not have enough time to learn everything indexic can do so I miss out on some resources I could be using. Reason for choosing aReservation The customer service and the resource calendar were big sellers!! Review Source Response from Indexic November 9, 2023 Ginger, Thank you for telling us how our software and services have served your company. We are honored you selected Indexic as your reservation software. Thank you again Team Indexic BS Brent S. Owner Retail Used the software for: 2+ years ### "Great software" September 20, 2022 5.0 This software has helped our business grow by offering online booking. I am glad they found us! Pros The integration and set up was very easy. It is easy to use as well. Cons There are no cons to mention. It is a solid product. Review Source Response from Indexic October 3, 2022 Brent, We appreciate you taking the time to complete a review. We know you have options and will always work hard to earn your business. Thank you, Team Indexic EA Ellen A. Owner Farming Used the software for: 6-12 months ### "Exactly What I Need" July 16, 2021 5.0 I love how adaptable this software is! We’re so pleased that we can easily manage waivers, schedules, and adapt and customize events for customers. Pros This makes direct booking of my experiences so simple! Customer service is WONDERFUL and having a direct booking option for us saves us so much money! Cons There’s a bit of a learning curve, but the customer service is fabulous and there’s plenty of information on the FAQ page. I wish there was an app, but the mobile site is definitely usable. Reason for choosing aReservation Hefty “finders fee” through Airbnb Experiences Review Source Response from Indexic September 1, 2021 Ellen, our focus on customer service is a commitment we have made as we know that is what really makes a difference between us and everyone else. Cheers, Mark EC Eric C. Captain Events Services Used the software for: 1-2 years ### "Thourough software and great service" October 25, 2019 5.0 Defiantly helps get the bookings effectively around the clock Pros My Favorite part about this software is anytime I had a question or problem I had a personal assistant in figuring it out Cons For my style business, it would be best to have a tip prompt after the card is run, so the customer can privately decide a tip, and maybe a signature afterwards. Review Source Response from Indexic November 25, 2019 Hi Eric, thanks for your input. We do have plans to incorporate a full POS system into our software in the upcoming year which would address this issue you are having. Kat will be in touch as soon as it is complete. Thanks for taking the time to leave a review, we appreciate it. AM Anthony M. Partner Retail Used the software for: 6-12 months ### "A great service!" October 1, 2020 5.0 It has been a great experience. Pros It is easy to use and the customer service is excellent. Cons I didn't find anything troublesome. This is a great service. Review Source Response from Indexic October 6, 2020 Anthony, Thank you for taking the time to complete a review. I will pass on your appreciation to our customer service team. Thanks again Mark MR Matt R. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "5 star product and 5 star service!!!" November 1, 2022 5.0 Same as above but thought it could go here as well...The software allows for streamlined integration of multiple booking platforms necessary for our success as a tour operator. It also makes it easy to manage our day to day operations in terms of planning for staff and equipment. The ability for our staff to access the system real time on their phones in the field has been tremendously helpful as well. The ability to text our customers about changes in location, time of tour, inclement weather, rescheduling, etc has been absolutely critical to our communication and customer service. We get a lot of great feedback from customers on this aspect of our operation. Add to all of this the customer support we get from the Indexic team is second to none. I would rate their customer service the highest I have ever seen on all levels of the company. Pros The software allows for streamlined integration of multiple booking platforms necessary for our success as a tour operator. It also makes it easy to manage our day to day operations in terms of planning for staff and equipment. The ability for our staff to access the system real time on their phones in the field has been tremendously helpful as well. The ability to text our customers about changes in location, time of tour, inclement weather, rescheduling, etc has been absolutely critical to our communication and customer service. We get a lot of great feedback from customers on this aspect of our operation. Add to all of this the customer support we get from the Indexic team is second to none. I would rate their customer service the highest I have ever seen on all levels of the company. Cons There are some minor tweaks to the software that could be improved but I will let my wife \[SENSITIVE CONTENT\] respond to those in her review. Reason for choosing aReservation I had been approached by \[SENSITIVE CONTENT\] about the company he used to work for a long time ago and he was very sincere and consistently reached out to me over a year or so. At the time I said no but then called later to let me know he was with a new company called Indexic and I agreed to hear his sales pitch because he was persistent but in a good way. He did a great job educating me on the product along with others at the company and my wife and I agreed to sign up and try it. From that point on we were so impressed by everyone there at Indexic (and the software) and have never looked back at our decision. In fact we have referred others as well. I would highly recommend Indexic and give them more than 5 stars!!! Review Source Response from Indexic November 2, 2022 Matt, We appreciate you taking the time to write this review. We value your business and will continue to work on improving our software. We are happy to see that aReservation has helped improve your business and made it easier for you and your customers. We have a few new features we are rolling out that will improve your business even more. Thanks again for your business The Indexic Team PS Paulette S. Owner Hospitality Used the software for: 2+ years ### "Indexic is great!" April 27, 2023 5.0 It has been great! We have had several bookings and has worked very well in our business. Pros We really like the staff at Indexic. It was a challenge for me at first to learn the the reservation software because I had not used anything for boat rentals in the past. Once I learned it, it was so simple. The staff really worked with me to make sure I fully understood their product. Cons I know I am not utilizing their product to my full potential. I am sure I am missing out on things but have failed to take the time to learn it in more detail. They are always willing to help, I just need to make the time to do it. Reason for choosing aReservation Recommended by another business Review Source Response from Indexic April 28, 2023 Hello Paulette, Thank you for taking the time to tell us how our software and service work for your business. We are pleased to hear that aResevation has helped you operate your business and that our customer support team has been helpful to you. If you would like some additional training, please contact us and we will be glad to help. We are always working to improve ourselves and appreciate your comments. Thanks again The Indexic Team MG Mike G. Owner Recreational Facilities and Services Used the software for: 2+ years ### "A+ system & support " September 19, 2022 5.0 I own a few businesses & I have to be honest, aReservation has the absolute best customer support team on the planet! There has never been a moment that I have been let down with thier support team. They take pride in the client experience end of the industry, their support rears each company they serve as its their company as well Pros I have to say it’s the support behind the product, there is 100’s of systems on the market, but the support is what is the most important. Cons I can’t say there is much I don’t like, they keep updating with in futures. So I am 100 % satisfied Review Source Response from Indexic October 3, 2022 Mike, Thank you for taking the time for submitting a review. We appreciate your business, know there are other options for your to work with, and will always work hard to earn it. Best, Indexic Team MF Michael F. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Best in the business" November 5, 2019 5.0 I can't say enough about this software. This company focuses on the "guts" of what is needed. The other software companies always have a new sales rep every 4-6 month calling me. I have had the same people from Indexic since I started with them. They actually are familiar with "what I know" and what I don't know how to do well on a computer. Pros This software is by far the most intuitive software out there. If your company is large and offers a lot of different activities this is for you. It's resource module allows you to schedule equipment across multiple activities. I do Jetski Rentals, Jetski Tours, Banana Boats, Boat rentals and Parasailing. The software allows me to maximize my equipment use. Example: We have guides take out our Jetski rentals and Safaris. If I am booked out my system will actually turn a boat into a guide ski, thus allowing me to rent out one more ski. That is just the tip of the iceberg. If I do a package of multiple activities. It assigns the correct resources to the activity. There is no way you can over book!!!! Cons Nothing. The owners and support staff have been helpful every step of the way. I have actually called them after hours and the picked up the phone to help me. Alternatives considered [YouCanBook.me](https://www.capterra.com/p/163194/YouCanBookMe/)[Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing aReservation Most expandable and customizable. Review Source Response from Indexic November 9, 2023 Michael Thank you for taking the time to tell us how our software and services have served your company. We are honored you selected Indexic as your reservation software. Thank you again Team Indexic SB Sarah B. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Indexic is always there for you. " September 19, 2022 5.0 Five stars all around. Software reliable and dynamic. Staff and support perfect. We love indexic. Pros I appreciate the support. Every single staff member is professional, friendly, responsive and fun. You could not have picked a better team. It’s why — even if there’s a small con to the software — I use the software. Cons Not really cons, but I would love an app instead of it being browser based. Reason for choosing aReservation Customer support! Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Needed more than Wix could offer. Review Source Response from Indexic October 3, 2022 Hello Sarah, Thank you for taking the time to complete this review. Your comments help up improve our products and service. We know there are other options out there and will always work hard to earn your business. Best, Mark LP Lisa P. COO Maritime Used the software for: 6-12 months ### "Support is key!" July 25, 2021 5.0 Pros The people that we have worked with; from the introduction to implementation to launch, have been incredible. We appreciate that we can call and get an answer within minutes. If we had changes that were necessary within the software, their IT department did their best to implement it efficiently. They listened to our needs and did their best to make them possible. Cons There are many steps to get to the final result. Training and mastering takes longer than expected. However, the support team quickly gets us to where we need to be if we can't figure it out. Review Source Response from Indexic September 1, 2021 Lisa, thank you for your recommendations and praise. You are a wonderful company to partner with. Mark JP Jenny P. Office Manager Recreational Facilities and Services Used the software for: 2+ years ### "Great Company to work with!!" October 24, 2023 5.0 Pros Easy to use. Great customer service. Very helpful when needed. Won't be changing anytime soon. Cons None at the time. Very helpful when wanting new features. Review Source Response from Indexic October 26, 2023 Jenny, Thank you for taking the time to complete the review. Reviews help us to better understand how to serve you and your company. We know you have other choices and are honored you selected Indexic as your boat tour and rental reservation and waiver provider. Thank you again, Team Indexic ST Sean T. Owner- tour guide Entertainment Used the software for: 2+ years ### "Paddle Express floats because of Indexic " October 13, 2022 5.0 This software is ALl Star caliber and certainly I would recommend. Pros I do all my work on the iPhone 13 and the software is compatible and easy to use. Cons I can’t really think of anything negative to talk about which shows a lot because I am picky. Reason for choosing aReservation I felt it was going to be more personalized and my small bus needs would be met at a greater level. Review Source Response from Indexic October 21, 2022 Sean, thank you for taking the time to complete this review. Really happy to see that you are growing! Best, The Indexic Team GC George C. General Manager Recreational Facilities and Services Used the software for: 2+ years ### "Ease of use based on ability of User" September 16, 2022 5.0 Other than the obvious being able to allow customers to book their own excursions, I like the fact I receive an instant text message that someone has booked and can pull their reservation immediately. We cannot always answer every call, and this allows for us to assist all customers at one time. Pros This system is all inclusive of every need our boat rental company has. It's a one stop shop and makes it easy for us to use just one program. Cons If I had to choose a Least reason it would not be due to the program but for my inability to grasp all the different ways to process our needs. However, because the Indexic staff are here, around the clock, to make sure every transaction goes smoothly, I would still choose them over and over. Review Source Response from Indexic October 3, 2022 Hello George, I appreciate you taking the time to complete this review. We know you have other options to work with other companies', and will always work hard to earn your business, Best Barbara Similar Products Featured